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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21976 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Not the best experience going with Lennar

  • Daniel G.
  • Verified Homebuyer
  • September 25, 2024
  • Menifee, CA

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

Lennar responded:
Good morning Daniel,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We're sorry to hear about the issues with the lending team and the home repairs. We also appreciate your kind words about Kristine; I will make sure to pass them along. Moving forward, we hope to earn back your trust as we strive to offer you an improved homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 5

Lennar Purchase

  • Michael P.
  • Verified Homebuyer
  • September 25, 2024
  • Calabash, NC

Never again! EVERYTHING was purchased at the lowest grade. I'm waiting to see how long things last. No upgrades available? No gutters? Not painting the garage? The cheapest landscaping? No front doorknob lock? No ceiling fans? the cheapest can lights available, 2 already burned out. No keypad for the garage door? the garage door doesn't automatically close after a period of time? There are a lot of little things that added up. Everyone that I speak with is spending money to bring their house up to a level that this area deserves. The construction manager, Daniel, did a great job. that's ...

Lennar responded:
Good morning Michael, we appreciate you sharing your feedback and are sorry to hear that your home did not meet your expectations. Thank you for your kind words about Daniel; we truly appreciate it and will be sure to pass them along. Moving forward, for any general inquiries or warranty/service requests, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 4

Cheap but affordable housing for the area.

  • Anonymous
  • Verified Homebuyer
  • September 25, 2024
  • Marion, TX

They cut corners on a lot of routine things. Air conditioning not working properly with temperatures and humidity control. Told about it when had inspection but they stated that it met code. Only 1outdoor water spout. Cheap noisy garage door. Sod that was placed is dying even with watering as suggested and longer.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Great home buying experience with Lennar.

  • Anonymous
  • Verified Homebuyer
  • September 25, 2024
  • Las Vegas, NV

Overall home buying experience was great with Lennar. As a first time home buyer there were many questions that I had and Lennar helped answer all of the questions in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was very good experience.

  • Anonymous
  • Verified Homebuyer
  • September 25, 2024
  • Fort Worth, TX

It was a good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship

  • Lori C.
  • Verified Homebuyer
  • September 25, 2024
  • Carson City, NV

The lending process went very smoothly and fast. We love our home but we experienced a lot of poor workmanship in the quality of the home. It took over a month to address all of the repairs that needed to be done.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

Wouldn't Buy Lennar Home Again

  • Gregory B.
  • Verified Homebuyer
  • September 25, 2024
  • Bulverde, TX

The homes are built as fast as they can with little care for quality work and it shows. They don't care about working with the buyers and threaten to charge them if the closing date has to be moved because we couldn't make the NHO even though they knew we couldn't make from the beginning. The flooring was put in and it is all wavy and covered in glue and has to be ripped out and redone. We showed up the day we closed and there was trash all over the place and after a month of requesting it get cleaned up I was told no one was going to clean it up so I had to clean it up. The construction ...

Lennar responded:
Good morning Gregory,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

The construction manager was very polite and helpful.

  • Christine H.
  • Verified Homebuyer
  • September 25, 2024
  • Fort Myers, FL

The sales rep and other staff members that I worked with including the mortgage staff, were all great and very helpful - They were the best thing about buying here. Unfortunately, my experience was not what I expected. My move in date was 2 months later than I was told which was very disruptive for me and my family to say the least. There were numerous issues when I moved in regarding the workmanship and materials, and I continue to find small things. I contacted the rep who has been very helpful regarding a concern with a hinge on one of the kitchen cabinets and he said he would stop by but ...

Lennar responded:
Good morning ...

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

A Second Buyers Outlook.

  • James C.
  • Verified Homebuyer
  • September 25, 2024
  • Manvel, TX

Excellent loan officer and loan analyst. Builder very knowledgable also, previous Lennar home owner but this experience was 10 times better. Only damage from hurricane were a few things inside and fence, and front yard tree but in process of being fixed, this team handled the hurricane situation excellent to help my closing stay on track. Thank you Manny,Lan,Sandra,Terry,Tricia And Ali!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst experience buying a property

  • Anonymous
  • Verified Homebuyer
  • September 24, 2024
  • Charlotte, NC

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear we have fallen short of your expectations with the quality of your home. Moving forward we hope to have the opportunity to earn back your trust as a Homeowner.
In the meantime, for any general questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Incredible home & home buying experience

  • Lisa S.
  • Verified Homebuyer
  • September 24, 2024
  • Westfield, IN

So blessed with our incredible salesperson, Katie. She was amazing! Nathan oversaw our construction and we couldn’t be happier with the work done…so much fun to see home grow over the weeks and months.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wish it was a great experience

  • Anonymous
  • Verified Homebuyer
  • September 24, 2024
  • Kissimmee, FL

Whole lennar team could have done a better job to make this buying experience memorable in a positive way, which obviously lacked.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

John

  • Robert C.
  • Verified Homebuyer
  • September 24, 2024
  • Spartanburg, SC

John was amazing. The walkthroughs were rather difficult. Had to be on there time. Weekends were not an option. Major plumbing issues right out of the box.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Awesome first-time buying experience

  • Jorge C.
  • Verified Homebuyer
  • September 24, 2024
  • Simpsonville, SC

I had a wonderful experience with Lennar during my first time buying experience. They did everything that they could to make me feel welcomed and wanted and appreciated. Whenever I had a question, it was usually answered in less than 24 hours and with a warm smile on their face. I would most definitely recommend Lennar to anyone purchasing a home. I know great business when I see it and I definitely got it here with Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The entire team.

  • Kevin W.
  • Verified Homebuyer
  • September 24, 2024
  • White House, TN

This was a great home buying experience. My wife and I are very satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Office personell are responsive

  • Abdolmajid A.
  • Verified Homebuyer
  • September 24, 2024
  • McKinney, TX

Steven was quick in responding and resoling the issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buying process was good but not very happy with the quality of the products.

  • Malvika M.
  • Verified Homebuyer
  • September 24, 2024
  • Beaverton, OR

Poor quality of material and work, I am not very happy.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Sloppy painting. Never get anyone responsible. Every one I calls for issues I get runaround. This included internet connections & landscsping

  • Vincent L.
  • Verified Homebuyer
  • September 24, 2024
  • Pooler, GA

Make sure all issues are resolved prior to closing, because once you close issues are never resolved. Also make sure they clean inside and outside before you close. Pay attention to detail because painters are sloppy.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar 50 ft

  • Manishkumar P.
  • Verified Homebuyer
  • September 24, 2024
  • Baytown, TX

In a 2400 sqft house, lennar provide only one sink in master bedroom and their original design is questionable. Plus using wood floor instead of tiles in all bathrooms. Only one Ethernet connection in the whole house which is only in living room. The room facing main road has only one small window in lennar wildflower II collection in Marigold elevation B plan. Overall plan for marigold is really good. And spacious. Bath tub size is too small to fit in secondary bathrooms. These are all small design changes that gives more satisfaction if it were included in original plan.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Not the best

  • Anonymous
  • Verified Homebuyer
  • September 24, 2024
  • Crandall, TX

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

Lennar responded:
Good morning and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our sales representative. Your experience does not reflect the high standards of service we strive to ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Be Informed

  • Anonymous
  • Verified Homebuyer
  • September 24, 2024
  • Caldwell, ID

The loan process was smooth and professional. The sales agents at Lennar were horrible and unprofessional. The build side of things was ok, however the quality of the products used very low quality. The carpet is extremely thin and the paint is horrible.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Allie

  • Alejandra G.
  • Verified Homebuyer
  • September 24, 2024
  • Clovis, CA

First time homebuyer & my experience with Lennar was great! Very knowledgeable workers, attentive, efficient & professional. Someone was always available for any questions I had. My walk through experience was also great. Definitely recommend Lennar to anyone shopping around. I’m loving my new home!:)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • MAUREEN P.
  • Verified Homebuyer
  • September 24, 2024
  • Rhome, TX

Wasn't a very long process but was worth it

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

PTSD

  • Elayne J.
  • Verified Homebuyer
  • September 24, 2024
  • Sarasota, FL

I am not even rating this experience. Letting others speak for me. But since I have to add more words here it is. Nothing! If you like to have PTSD please sign up to Lennar customer service.

Lennar responded:
Thank you Elayne, for sharing your feedback. We are truly sorry to hear about your negative experience with our customer service. Your comments are very concerning, and we take them seriously. I have shared your concerns with upper management for their review and assistance. We hope we can earn back your trust and moving forward, we can offer you an improved Customer Care Experience. Please do not hesitate to contact your Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

.Great builders

  • Emily M.
  • Verified Homebuyer
  • September 24, 2024
  • Gaston, SC

Great builders to work with was my experience with Lennar

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

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