Lennar Reviews

I was impressed with the kindness shown, knowledge regarding the homes, and the professionalism in helping me buy my home. Lennar cares about the individual home buyers and delivering a product meant to meet the buyers needs. I am completely delighted with my new home!

There were a few major issues in this house after it was closed on 7/26/24. I received keys after closing on 7/26/24, there were no blinds and no cleaning at all (lots of construction remains everywhere). Reported Leaking water from the 2nd floor and garage on 8/6/24. The construction was done on 8/21/24, including drying the wall paint.The water was leaking from the attic. The AC company visited twice. The last visit was on 8/16/24, but the water dripping issue is exactly the same (please see attached photo – Destiny told me that I can submit another ticket to recheck the roof or other leaking area) Here's how my family had an inconvenience from 7/26/24 to 8/22/24. I had to take pain medications due to body aches and headaches from sleeping in a button bed or being unable to sleep since 7/26/24 until 8/21/24 because of the 2nd floor and garage under construction. The loud fan sounds – made it impossible for anyone to sleep in those situations.There were 2 fans running 24 hours a day from 8/13/24 to 8/19/24 –Who's going to pay the electric bill?Never used AC till now, just tested by AC Tech while fixing it even in very hot weather in Chula Vista. (I am still unable to turn it on due to the water dripping issue.)I canceled all furniture's delivery – will pay the penalty.I couldn't use anything upstairs (all rooms, laundry, showers) from 7/26/24 to 8/21/24All family members were unable to stay home or sleep in this house instead of somewhere else due to construction until 8/21/24.Canceled on 8/17-8/18/24 housewarming and moving plans.Six relatives had canceled flight tickets due canceled to a house warming.All families were suffering. The quality of life has been very bad since the closing date of 7/26/24. Some issues still on going some issues and I sent email to Ochoa Area Manager - Customer Care San Diego but still didn't get answer yet. ... More

During our home buying process we were met with nothing but difficulties in communication. My wife was due to deliver our first child and we needed the closing date moved to a later date. Every request was denied. Only after reminding the sales team of federal protections around medical conditions did they move the date….. one week back. During the walk-through, we found many issues with Sheetrock finish work, and even one wall was 4 inches out of plumb. The work quality on the construction displays the lack of care from the builders. After one full month of being in the home we have found more than a dozen nail pops that we have been told they will not repair. We’ve had a plumbing failure that took a week to repair. We a number of floor squeaks that have been assessed but no one has come to make repairs. Customer service comes second to making a profit. Poor, poor, poor customer service. I would not recommend Lennar to anyone. The only reason we did not back out of the purchase was because we were old have lost our deposit. ... More

I could not be happier with this home and our experience with Lennar.

Many individuals that you work with following the purchase if there are issues seem to be quick to respond, communicate well. Just understand you get what you pay for then you will not have any issues. The overall workmanship, especially on the finishing leaves a lot to be desired, everything from uneven tile work, caulking & grout work, finishing cuts on trim, etc.

While writing contract & Signing it, I clearly mentioned i am buying on my LLC and all parties agreed and signed. Just 5 days before closing, they said, we can not give you on LLC as per Lennar Policy, i need to authorize and title can be on LLC. Since only 5 Days left, i un willingly accepted. But then Just one hour before closing, they said i can't have title on LLC, What ....!!! this is how you guys deal with. Construction Quality: Pros: Good Quality Construction, i appreciate that. Cons: While closing walk through, we did identified minor things, they agreed to fix, but they did not fix. when i asked, since its closed, they had lot of procedure to follow up and the guy who agreed to fix not honoring his words. I wish i could have postponed the closing. ... More

Everything went exactly as planned with our closing and move. Our new home is exactly what it was suppose to be. No major issues. any small issues was dealt with quickly and to our full satisfaction.

Everything has been great. Only complaint is that there are NO closets anywhere (aside from the bedrooms). There are no linen closets, coat closets, storage closets, etc. There is plenty of space for them, so either that or a little larger spare bedrooms would have been nice to fill the additional dead space. Aside from that, everything is well built.

Seems like sales was not interested in our needs; just getting homes off the books. If we were told that they were having a sales event in July, we would have waited. We wanted the Waverly & got the largest home we could afford, the Osprey. We didn't know some of the larger homes may have a bonus room upstairs; didn't know that the there were more homes available other than the models. Would have liked to have brought our pool table, but sold because no room in Osprey. Sales person said when we do a Reverse to Purchase, would only have to put down half as much...LIE...ended up having to put down more. Wasn't told that A/C unit would be in back & outside our bedroom; the models show on the side. Back-flo is right next to it. With the small yards this takes away from our outdoor space. With Capital Gains, we can't move for 2 years. Seems like Lennar doesn't care about the homeowner's quality of life Very disappointed. We have neighbors that feel the same way. ... More

I want to say I appreciate my realtor Elizbeth , she was determine to make me a home owner and she did. She made sure that, I had to do and to get everything i need for me to get the home.

Called 3 weeks ago this past Tuesday to the project manager to let him know if things that need to be corrected … he came to see the issues with the house and said he would take care of it .. since then I have not had one person show up or call me back to take care of these issues .. I know they are busy but this is POOR CUSTOMER SERVICE IF IT TAKES THIS LONG TO GET BACK WITH A HOME OWNER …PLEASE send someone back to my house to resolve these issues

I have not been in my home long enough to know how great the warranty service will be, but if they are as responsive as the items we found during the walk thru, then they will be Johnny-on-the-spot. From meeting the on-site realtor to closing, all of my questions were answered and concerns eased. Thank you Lennar Team which includes the personable and knowledgeable Lennar Mortgage loan officer.

The sales agent, Jamie, was very good. We had a good experience with her. Unfortunately, the construction manager, Chad, was not. He stopped communicating with us after closing. Very little of what we asked to be corrected actually got corrected. When defects were pointed out prior to closing, it was suggested that we submit warranty claims after closing. The construction manager's explanation was that the contractors who do the warranty work were better than the construction contractors Lennar uses to build homes. That is likely true - it would be very difficult for them to be worse! What they viewed as acceptable work was shocking to me. I won't go into detail here, but suffice it to say that in my opinion the overall quality of the construction was poor. Two pieces of advice if you are considering purchasing a Lennar home: (1) Absolutely get a home inspector; (2) Do not agree close until all items you have asked to be addressed have been corrected. ... More

Great process from start to finish! Everyone was so professional helpful and always went out of their way to answer any questions or concerns that we had. Lennar will always be part of our family

We never were allowed to talk directly to the construction manager or supervisor only thru our agent who was good by the way. I asked for superintendent several times to call me. We did not get one phone call. Many issues could have been resolved before our walk thru before closing. This process should be changed. We had grading and drainage issues from the house next door and the common area which is on the other side our house. I was assured they would be fixed after closing and as of today they are still not fixed. I should have never closed before they were fixed.

We recently moved into our new home, and overall, we are very pleased with the quality and design. From the first walkthrough to our final move-in, the house exceeded our expectations in terms of layout, craftsmanship, and overall value. The attention to detail in the construction is evident, and we truly feel this home was built to last. That said, our experience with the sales process wasn’t as smooth as we had hoped. While the builder’s construction team delivered on what they promised and responded to most of our inquiries in a timely fashion, the sales agent didn’t provide the same level of attentiveness. There were moments when communication could have been more proactive, and we sometimes felt left in the dark on important updates. For anyone considering this builder, we would recommend them for the quality of their homes, but be mindful of staying on top of the process yourself. The builder delivers great value and craftsmanship, but improvements could be made to the sales experience to ensure homebuyers feel fully supported every step of the way. ... More

I feel like I was rushed into buying my second choice of the units since the release procedure was somewhat unexpected in terms of timing. Sometimes only a few hours before the Buyers response was needed to confirm. Eventually, my sales agent did give me a heads up on a unit that was available, but wasn’t my first choice, the reason I took it was your prices were going up every week. I guess The services and offers were much better in northern California compared to Southern California My friend got a house in El Dorado, California from LENNAR and her solar panels were paid. My mine were not the mortgage rates also Dropped couple of weeks following my closing Meaning, I ended up paying a higher rate on my unit ... More

we have not yet moved in so cannot say if we have any problems. but Dominique was awesome and the builder we met was very nice and helpful

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the customer care staff. They were actually the only people that were professional and willing to assist. ... More

This experience was smooth as pie, unlike going to get a home already dolled up. I signed paperwork, which was expected, and everything was easy to read and understand except for the money portion I had to get clarification on it. Other than that I had a good experience and would buy more properties.

kind, helpful, understanding, answer question in great detail

Matt has kept his word with anything we had brought to his attention, nothing was dismissed. Making us feel all our inquires mattered and made our experience a positive one! Great job Matt, words matter.

From their customer service to their final closing it was the most stress free experience I’ve had purchasing a home. 2 months total time from initial contract to final close. Amazing

Responsive, quickly address any and all issues. A quality unit was delivered

For the few issues I have had they have done an excellent job in resolving them.