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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21976 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Over all a good experience but had issues

  • Matthew C.
  • Verified Homebuyer
  • September 18, 2024
  • Murrieta, CA

Loan officer Jason was amazing and we’re Extremely happy with his service. Overall, the neighborhood is great however, several items on the house were not completed correctly. Also, very concerned about some of the other items I have brought up…..I have been unable to get a phone call back from Lennar about my concerns. However I would definitely recommend buying from Lennar to my friends and family

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 4

Hector

  • Hector G.
  • Verified Homebuyer
  • September 18, 2024
  • Marion, TX

Good people responsive trust people

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Difficulty getting earnest money back when not qualify for loan.

  • Andrew P.
  • Verified Homebuyer
  • September 18, 2024
  • Madison, AL

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Lennar responded:
Good morning Andrew, and thank you for sharing your feedback with us. I have shared your concern with upper management in your division for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Very slow at fixing problems.

  • Donald M.
  • Verified Homebuyer
  • September 18, 2024
  • Lehigh Acres, FL

Changes are made to the house without telling the buyer.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Everyone showed hey care about the customers needs and get things done.

  • Noubar A.
  • Verified Homebuyer
  • September 18, 2024
  • Madera, CA

I like my new house and all involved.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not the greatest experience for first time.

  • John W.
  • Verified Homebuyer
  • September 18, 2024
  • Punta Gorda, FL

Issues with the condo as soon as I moved in. Whoever does the final walk through missed numerous obvious issues. They use very low grade contractor grade doors and counter tops. The sheetrock and paint work was very poor. Issue with bathroom vent spent the first month trying to get that fixed. The Hvac company not very knowledgeable at there job. Oscar air

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Don’t expect great customer service when buying

  • Ong M.
  • Verified Homebuyer
  • September 18, 2024
  • Clovis, CA

When I first reached out to Lennar, I was really excited about buying a Lennar home. Come to find out the whole buying process involved poor customer service with all communication by text or email and long waits for your questions and concerns to be answered. You will get phone calls when they need something but do not expect lennar to pick up your calls. The mortgage people sucks and will not communicate in a timely manner. We love the floor plan but most of the things in the home are standard and is what you see in the model home. You get what you pay for. The overall walk through was ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Sunfish Cove

  • Melissa S.
  • Verified Homebuyer
  • September 18, 2024
  • Sunset Beach, NC

Overall pleased with selling process. The home is spacious and a value for the money spent.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Sales

  • Sandra M.
  • Verified Homebuyer
  • September 18, 2024
  • McKinney, TX

Danny was great!! He always returned my calls and listened well to my concerns. He was very helpful in connecting me to the mortgage process. My main concern with my Lennar experience was the delay of my closing. I did not have any items to correct after my orientation. Construction would not move the closing up and said they needed more time !!!!! My daughter came half way around the world to help me move. I believed the letters that Lennar sent saying that Lennar never misses a closing. Nothing made sense other than no one wanted in construction wanted to bend.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Worst home builder/contractor.

  • Victor T.
  • Verified Homebuyer
  • September 18, 2024
  • San Antonio, TX

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how ...

Lennar responded:
Good afternoon Victor, Thank you for sharing your feedback and bringing the unresolved issues to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Love my new home

  • Sheldon G.
  • Verified Homebuyer
  • September 18, 2024
  • Edgemoor, SC

Love my new home. Thanks Lennar

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Ian was very helpful

  • Cheryl B.
  • Verified Homebuyer
  • September 18, 2024
  • Summerville, SC

As this was my first home I had many questions and concerns. All my questions and concerns were handled in a prompt and concerned way.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not very good options for townhomes!

  • Joe C.
  • Verified Homebuyer
  • September 18, 2024
  • Wimauma, FL

The prebuilt town homes have very cheap appliances. I had to replace all of the appliances. The town homes also do not come with can lights throughout, so expensive to add on a town home with upstairs. It is a dark place later when the sun goes down. I had a lot of issues since I moved in which is not normal, as I have purchased 3 new homes in the past from different builders without any issues.

Total Score 4


Quality 1

Trustworthiness 4

Responsiveness 3

I don’t like construction updates

  • Srinivasa M.
  • Verified Homebuyer
  • September 18, 2024
  • North Chesterfield, VA

I don’t like construction manager updates

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

So-so experience overall

  • Anonymous
  • Verified Homebuyer
  • September 18, 2024
  • Conway, SC

Really a 2.5-2.75 star rating for me. I want to start by saying I really love the community and my home. I have found some of the materials and initial painting to only be so-so. There was some patch work done in our master bathroom that wasn't painted over just before we moved in. Not a huge deal, but as a brand new build you expect perfection and don't expect small projects with your home right out of the gate. I have also noticed the paint on the walls is very easy to scuff and when cleaning seems to strip away very easily. Almost as if their wasn't good priming done first. Same with ...

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry to hear that some materials fell short of your expectations and that you felt harassed by the loan team. We are happy to hear that you love your home and your community. We hope that moving forward, you will continue enjoying your home while we strive to provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Loan officer and home Concierge

  • Porcha L.
  • Verified Homebuyer
  • September 18, 2024
  • Crandall, TX

Here’s a more concise version of your review: “My experience with Lennar was mostly positive, from start to finish. The team, especially my loan officer and home concierge, was responsive and helpful, ensuring we closed on time and addressing any questions—even after moving in. However, there were a few minor concerns that impacted my experience. During the initial walkthrough, I was told my home would have tile flooring, but it was completed with laminate instead, which was a disappointment as I had been looking forward to tile. Additionally, there were minor chips on the cabinets that ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Terrible

  • Philip K.
  • Verified Homebuyer
  • September 18, 2024
  • Wimauma, FL

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

Lennar responded:
Good morning Philip,
We appreciate you sharing your feedback and apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 4

Fast purchasing process

  • Alana B.
  • Verified Homebuyer
  • September 18, 2024
  • Wimauma, FL

The construction manager was amazing and the home inspector was extremely thorough. The closing process was quick and Lennar has responded quickly to any concerns we’ve had.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great buying experience

  • Saravana D.
  • Verified Homebuyer
  • September 18, 2024
  • Spring Hill, TN

I am a first time home buyer. The Lennar team was great in answering my queries and helping me with all the queries with mortgage or closing

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar, for me, is a solid mix of quality and quantity.

  • James M.
  • Verified Homebuyer
  • September 18, 2024
  • Marble Falls, TX

My experience with most of their employees was 5 stars. Helpful and attentive with a "call, if you have any questions."

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Better than average.

  • James G.
  • Verified Homebuyer
  • September 18, 2024
  • Statesville, NC

Make sure you do a good home inspection prior to final.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

C

  • Anonymous
  • Verified Homebuyer
  • September 18, 2024
  • Elmendorf, TX

The walls are buildt with only insulated card board and hardi plank.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

Take the Money & Run

  • Christopher F.
  • Verified Homebuyer
  • September 18, 2024
  • Summerville, SC

Workmanship on the home is marginal. I keep saying "is it cost/time effective to do it correct the first time?" that to keep coming back to repair the issue. Also, we've had experiences with warranty matters when we've been told the trade is scheduled to come out, they don't show or communicate.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Not happy regarding the process

  • Antoinette G.
  • Verified Homebuyer
  • September 17, 2024
  • Apopka, FL

Some things is better left unsaid. I moved in the home and I'm over it!!!!

Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

JW's house

  • Jimmie M.
  • Verified Homebuyer
  • September 17, 2024
  • Lockhart, TX

Our experience in buying in Summerside was fantastic! This was a very good value for the price!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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