Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21996 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Best Investment I've Made
- Nancy B.
- Verified Homebuyer
- September 17, 2024
- Foley, AL
I absolutely love the Aberdeen Community in Foley, AL. By the time this community is finished, I honestly believe my investment will increase with the value of the homes going up in the next 2 years.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home for great price
- James G.
- Verified Homebuyer
- September 17, 2024
- Junction City, OR
I just moved into my new home about 3 weeks ago. I love the neighborhood, and the location is sweet with a view of a city park and ranch land behind me. Jim
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don't know
- Noah E.
- Verified Homebuyer
- September 17, 2024
- Cypress, TX
I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.
Lennar responded:
Good morning Noah,
Thank you for taking the time to share your experience of getting items resolved with us. We apologize for the frustrations you have encountered. Your concerns have been shared with upper management for their review and action. Moving forward for any general request for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Perfect first time homebuying experience
- Alan M.
- Verified Homebuyer
- September 17, 2024
- Marriottsville, MD
Lennar did a wonderful job guiding me through the entire homebuying process, mortgage and all. The home has had only a few minor issues which have been resolved. They keep adding to the outside landscaping which is nice. My customer care rep, Mike, is always available. Have no complaints. We didn’t even have to use a realtor for the purchase. I feel like got great value for the property. Happy every evening when I return to my home :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Erick A
- Erick A.
- Verified Homebuyer
- September 17, 2024
- Davenport, FL
Excellent job in all areas
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Didn't Live Up to the Lennar Reputation
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Las Vegas, NV
At first, everyone we interacted with seemed genuinely focused on our best interests and providing solid support, but that changed. Communication was poor, with each follow-up passing us off to someone else, making it feel like everyone was just going through the motions. During the pre-walk, several issues we raised but some were left unresolved, and we were given an ultimatum: either they address the items and risk delaying the closing, or we accept things as they were. The foreman was possibly the saving grace, addressing some of our concerns within their scope, but dealing with customer ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Poor Workmanship and Quality
- Anonymous
- Verified Homebuyer
- September 17, 2024
- McKinney, TX
Poor workmanship and trying to make quick money
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Great Organization
- Gary K.
- Verified Homebuyer
- September 17, 2024
- Conway, SC
Lennar helped me with the new home of my choice from Sale to closing and after.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Elijah
- John C.
- Verified Homebuyer
- September 17, 2024
- Clovis, CA
My wife and i have had someone out to fix cabinets twice now. The first time the cabinet guy said that the quality of your cabinets was poor and the issue we were having was going to be a continuing thing. (Front face falling off). He fixed them but failed to do it correctly. So 2 weeks later we had another work request. This time before the job was even complete Elijah starts telling my wife that they will not be out to fix them again and there is nothing they will do anymore. Then the repair man discovered that they were not built right to begin with and he has supposedly fixed it now. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Getting the house
- Rizik A.
- Verified Homebuyer
- September 17, 2024
- Jarrell, TX
Everyone was easy to work with every step of the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Basic
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Fresno, CA
AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
The sales staff was extremely helpful and responsive
- Madhu G.
- Verified Homebuyer
- September 17, 2024
- Hillsboro, OR
The experience of buying the home was extremely good. The builders stafff was awesome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Haden
- Haden S.
- Verified Homebuyer
- September 17, 2024
- Bulverde, TX
Terrible, horrible, awful, horrendous, abysmal
Lennar responded:
Thank you Haden, for taking the time to share your experience with us. We apologize for the frustrations you have encountered. If you would like to share any details of your experience, or if any outstanding warrantable issues have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so we can help you follow up on them. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Materials cheap
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Mesquite, TX
The material looks cheaper than I thought
Lennar responded:
We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to improve the homebuyer experience.
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Couldn’t be happier
- Jerry S.
- Verified Homebuyer
- September 17, 2024
- Royse City, TX
When from renting to owning and lennar made the process easier than I could have expected! We love our home thanks lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience
- Thiruppavai S.
- Verified Homebuyer
- September 17, 2024
- Rialto, CA
Over all good experience. Appliances were ordered late and went without Refrigerator for a week. Love the home.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
The salesman told us a lot of untruths about the association.
- Hazel S.
- Verified Homebuyer
- September 17, 2024
- Parrish, FL
I don’t know. There are more restrictions on what we can do with our house yard. I want to make it mine not look like other houses. The salesman told us we could do that and it wasn’t until later we found out we couldn’t. It’s taking a long time to get the clubhouse finished.
Total Score 5
Quality 2
Trustworthiness 2
Responsiveness 4
Bad
- Brenda M.
- Verified Homebuyer
- September 17, 2024
- Riverview, FL
Lack of communication between departments. Not flexible. A lot of issues with the house. Cheap materials
Lennar responded:
Good afternoon Brenda, ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Displeased/frustrated with post move in work scheduling (driveway, grading, landscape, irrigation, and sod).
- Brenda H.
- Verified Homebuyer
- September 17, 2024
- Cottage Grove, MN
We moved in late July, but had to wait 2+ weeks for a driveway. Yard grading was completed Sep 5th (5 weeks later). Landscape and irrigation complete (6 weeks). Still waiting on sod (expecting soon). Currently in 7th week. Frustrating part of this has been many new homes without people moved in or recently moved in nearby, yards have all been completed. Project Manager has been holding us up until houses near us are ready and now doing all of them at the same time. Many discussions and emails have not improved the progress. Lennar needs to work on improving this process, even if it means ...
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Publio
- Publio M.
- Verified Homebuyer
- September 17, 2024
- Kissimmee, FL
Thank GOD, and Lennar I got it , a dream, it is a good experience to be the first time, now I’m calmed , quite, fine, de-stressed, I appreciate all of you for your help Lennar team.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 5
Mr
- Innocent O.
- Verified Homebuyer
- September 17, 2024
- Crandall, TX
Seamless,Straight forward and fast.No racial discrimination.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Easy to close but small issues with bugs on move in
- Calvin B.
- Verified Homebuyer
- September 17, 2024
- Madison, AL
The house is great, but a lot of ants were in the house on movie in. The prosperity lines seem off and the grass they planned is struggling to grow on one side. Construction on the other side has caused trash to blow over into my property and it’s still there
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Mixed feedback
- Anonymous
- Verified Homebuyer
- September 17, 2024
- New Caney, TX
Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass
Lennar responded:
Good afternoon, thank you for sharing your experience. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Great experience
- Mariama D.
- Verified Homebuyer
- September 17, 2024
- Danville, IN
Overall my family had a great experience with purchasing our home. It was definitely a process, but with a great team by our side it was all worth it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
An honest review of our purchase
- Gregor M.
- Verified Homebuyer
- September 17, 2024
- Caldwell, ID
Real Estate is way over-priced in Idaho, with that said, Lennar is a good choice for a Spec Home. Good floor plan, average to above average materials, interior workmanship above average - exterior workmanship below average. HOA a little quick to pull the trigger but it's expected, they're new at their job and folks are still moving in. Biggest complaints: single door pantry when there's room for double, no towel storage in bathrooms when there's room, closet shelves are too deep and closet depth too shallow, no rain gutters and only ONE outdoor water faucet??? Biggest Plus: Warranty Response ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
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