Lennar Reviews

I’m lost on HOA help Not able to login There is some security key. No clue if it’s given or what it is My garage door glass had scratch from day one but don’t know who to reach My front door key pad doesn’t work, no clue who to call Don’t know how to pay the dues Just a big messy experience once closing happened

Overall a pretty good experience

Although the buying experience was smooth and easy, upon delivery the 1st day my AC broke making the move in 90’ weather difficult and it took a week to get repaired. Since moving in I’ve had contractor after contractor in my home doing repairs that quite frankly should have been addressed prior to turn over. Broken roof trusses, roof repairs needed, drainage issues poor carpet installation to name a few. My back yard has been a swampy since move in 8 weeks ago because of an issue with the sump pump installation. Overall I like my home but am disappointed with all of the complications, they definitely need better quality control, as the contractors do subpar work, and the builder clearly just wants to get the house delivered so they get there money. I paid fair market value for a home that has had me stuck waiting for repairs every week since I moved in, and I still have many more to go. If you buy a Lennar home make sure you do your own home inspection, they clearly don’t monitor construction well. After the first year those repairs will fall on your wallet, and absorb a lot of time waiting for repairs ... More

The financing and home buying experience was simple and easy. There have been several issues since we’ve moved in including our roof leaking the weekend we moved in. The issues are being handled but we are very concerned about what else will come up. It’s also a little frustrating that Lennar wouldn’t work with us on the initial house that we wanted and turned about less than a month later and sold it for $46k less than what we offered.

Hello, well, almost everything was wonderful, until I found a damaged kitchen drawer on the second walk-through. Submitted a service ticket. I got the response from the agent that Lennar does not cover that. Wow, what a surprise. The agent sent me to the kitchen cabinet company, Distinctive Kitchens and Baths, and left a message. will see what happened.

My home buying experience with Lennar has been overwhelmingly positive. The purchasing process was smooth, the financing team was fantastic to work with, and the sales staff were helpful and responsive throughout. Even after the sale, the people who have supported me with warranty issues have been excellent—professional, prompt, and thorough. However, the one major downside has been my experience with Lennar’s virtual call center. In particular, I had an extremely frustrating and disappointing interaction with a phone representative named Shannon, who abruptly hung up on me mid-conversation. This left me uncertain and concerned about whether my warranty issues would be addressed. Despite requesting to speak with her manager, I’ve still heard nothing back—only silence from that part of the organization. Thankfully, the local team handling the actual repairs has been great, but this call center experience was unacceptable and left a lasting negative impression. ... More

They build a home, not a custom home

My overall experience was great until we moved in. We found a couple of issues (a chipped tile and a couple of drywall issues) the superintendent came by took pictures and submitted a work order and that was the last time that we heard anything from Lennar.

The home buying experience was nice. Everything worked well. Now that we're living at the house we started noticing how crappy some things are. After a month and a half living here, yesterday we were able to use the dishwasher. We couldn't use it because whoever installed it didn't put a part for the water to work on the appliance. And everyone at Lennar instead of swapping the dishwasher, to look good with us, simply told us to call warranty. Warranty for something brand new that didn't performed correctly from day one. Can you believe that? Bathroom's have no accesories at all. Not even for putting the toilet paper and bath towels. Things that you don't look at the wall through because, simply, you are looking into more important things. ... More

good experience, professional sales staff, mortgage company with Lennar not a good experience used an outside source

The initial buying experience was great, Phil and Jennifer did a great job getting me looked after. There were several issues with the features of the house that I was nit happy at all with unknown to myself or the sales department.

Be sure to check things like cabinet & drawer spacing. Can't open drawers if you add handles because they're too close together. Not covered by warranty to fix after the fact, so you're stuck. Spacing in carpet pad which causes issues with trip hazards in carpeting. Did not include patio pad in backyard nor a level area for trash bins. Have to jump through hoops with HOA to get those things added.

Our construction supervisor Chase is awesome! We had a couple of minor issues after purchase and he jumped all over it immediately. Our sales person "T" and both Homebuyer Concierges (Patricia and Misty) are also very responsive, professional and "get things done." Would rec Lennar to anyone

The buying process was easy and efficient. The repairs were mostly timely. I still have a few outstanding issues. My biggest concern is that the website states that all of the appliances are included. My neighbors received all of the appliances listed on the website as promised. I did not. I did not receive a washer dryer refrigerator or air conditioning like my neighbors. I have requested information and resolve from customer care, and the regional vice president about this issue and have not been given a response.

It was wonderful experience purchasing the house. The team of Lennar was helpful and guided us all the way. The only complaint I have is the quality of workmanship and materials is not up to standard.

The process was fast and efficient. We were able to do inspection at framing and post drywall. The final walk we found numerous items that the builder claimed were cosmetic (poor contractor practices) that will eventually become issues. Water pooling on the seat in the shower. Trim that should be square left at noticeable angles. Metal hardware left in the garbage disposal that we can't remove. They just got it done in the 92 day deadline with little effort to do it right.

Overall, great experience everybody very helpful and knowledgeable, but a lot of details to fix in the house

This is the best bang for your buck in the current housing market as a first time home buyer.

My experience with buying and the sales office was incredible, specifically Austen from Westview crossing was amazing!!! Once we moved in, we struggled a bit getting a hold of contacts and understanding process. Overall I would do it all over again, but extra stars to Austin and Rick!!

We are very happy with our new home. The price is lower than other homes slightly and we believe it is due to the basic home builder grade and removal of what is usually a basic part of home such as some cabinets (above fridge, trim on cabinets, no medicine chest in bathrooms, no linen closet. We watched them build a new home across the street after moving in and it was amazing how it is pre built and put together so fast. Considering this the craftsmanship is pretty nice. We have upgraded many things and love our home.

We’ve moved in since 2/15, roof inspection for inverter done on 3/19, I called and emailed many times to get Docusign for interconnect, there’s response, the number we called are super busy and chatbot told us to be patient. This is ridiculous since we paid for solar panels, I never experienced such bad customer service. I would not recommend my friends to buy Lennar due to Sunnova experience.

Overall purchase experience was quick and easy. Staff were all great. However, once moved in there were some issues that needed to be addressed (heater was wired wrong and didn’t work properly, a gas leak and material issues used between the brick and the interior wall) which took time and effort due to the fact that everything has to go through the warranty office after closing. In addition, it seems that no supervisor actually walked thru and did a final quality/control inspection? Things you only discover after living in the house a while. (Poor workmanship on the interior finish, trash hidden under the water heater space and in the attic, no emergency work contact number stickers where the sales office said they were, dirt in all the door jams, window jams, closets, insulation being blown out the vents, missing hardware for kitchen shelves, paint drips on the carpet etc). Lots of little things that were left unfinished that should have been addressed before owner occupancy. I should have been more attentive and personally checked every square inch. I have not experienced same issues with other builders previously. But, the actual purchase experience was quick and effortless. ... More

The home purchase process was straightforward and the team was helpful with the entire process. I live out of state and purchased the home for my mother to live in. We had a little bit of a hiccup in regards to the sod placement in the backyard that we're hoping to get resolved. There is no real response from the builder yet to make that right.

Our sales person was excellent through the offer and contract process. The mortgage process was smooth and efficient. The build quality was about an 8 out of 10. There were minor finish quality issues. Made a request to the construction manager to fix an issue on 4 separate occasions. It was never resolved so I ended up taking care of it myself after we moved in. Warranty repair group was very responsive and attentive.

Lennar home purchase experience was good. However, the quality of material and the workmanship is sub par. There is clear evidence that Lennar has tried to cut cost to sell homes for cheap and new homeowners would have to bear that cost. For example, in our home in the backyard the there is a big dirt pile incline by the fence that reduces the RV park space and furthermore I will have to pay thousands of dollars to build retaining wall there. Similarly the quality of paint in the house seems low quality,