Lennar Reviews

All was good. The only downside was I felt Lennar kind of overdid all the texts about congratulating us

very helpfull and and professional to get your new home.

The entire process of buying this townhome was flawless. From the day I walked into the Sales office until closing my loan. Lennar is a fantastic company and the customer service it outstanding!

First I would like homebuyers to know that if they intend to use a realtor, whether they have one or not, make that clear when you walk in the office door. And Shannon was very short and unresponsive until AFTER the purchase. Second, I would not recommend Field for your mortgage loan processing. Very slow to respond and had to be constantly reminded about changes. Didn’t have final estimate until 5pm the day before closing which caused a delay with my bank. Third, I’m not happy with the landscape management but neither are other homeowners. Haven’t had any issues yet that have not been addressed in a timely manner. Finally, I really enjoyed working with Carter on the walkthrough. Very kind and respectful. ... More

We are happy and grateful to God for this wonderful gift of getting the house of our dreams, made with very good quality materials, a fabulous design and at a very special price, thanks to our realtor's team and the Lennar team, we are among the first habitaner of this community that promises to have a variety of benefits for the community, we love its location and the access roads.

Has been a great buying experience with Lennar everyone has been responsive to our concerns and helpful in finding neighborhood resources

I can say without a doubt, Lennar has very beautiful and quality homes. With every new home comes slight things to fix, but overall love our new home! Thanks Lennar!

I had multiple problems with the house that we discovered after closing due to poor workmanship. I was very disappointed with the lack of follow up and had to escalate my complaints .

Love my new home! I don’t know where to start…I want to send a special thanks to Robyn, Brittany and the entire Lennar team for providing a smooth home buying process. Experienced excellent communication and superb concierge service/care from start to finish. I was extremely impressed with the build and finishing. Concierge was extremely prompt with addressing the minor issues found. Overall, great experience!

Great experience with their team from sales to walkthrough and warranty work that need to be done.

Few bumps here and there but very pleased with the service start to finish.

Bought the Evan … Awesome Garage! Park large RV’s or ?…. Up to your imagination! The house layout is awesome… The master room very nice & Roomy!! Large fully covered front patio w/Mountain View’s as well as the back yard too!! Quality home very well insulated! With three thermostats too controll a/c all areas of the home .. great feature!!! Really enjoying neiborhood and neighbors everyone’s very friendly!! J F

Our home was completed on time. It had only a few items on the punch list, most of them were taken care of prior to closing. The rest were added to our warranty list. This list was made up of items we identified, mostly cosmetic, and were addressed and resolved quickly.

The most frustrating home buying process I’ve experienced. The mortgage team continuously sent documents for signature with errors, and when pointed out repeated said to just sign them as they were only for underwriting and we’d just be signing them again later with different info. Very uncomfortable process. I was still resigning corrected papers a month after closing that I had pointed out previously and told to not worry. They also rarely responded to questions without multiple attempts for info, but were always in a hurry to have documents returned immediately regardless of the time of time they were sent to us. The sales liaison was also less than helpful and was somewhat misleading in the process. We bought while out of state, and were sold the promise of a wonderful community center and amenities that our somewhat high HOA payments would be going towards. At every chance when we asked about the status of the amenities, we were ignored. Once in the area we discovered they had not started the actual plans or construction for this yet. Not until closing day did we get the response that the amenity center would not be ready for at least another year. This is a large selling feature for most new developments in the area, and this turns out to be the only community putting it as a last priority. There are almost 100 houses already finished as well and no ground even broken for the center. This makes the neighborhood feel even more like just living in a construction zone rather than a new community. It’s also hard then to understand what our HOA fees are actually paying for? They do not come off as building a community at all. Most importantly, the worst part has been dealing with the construction team. The quality of care for our new home is very substandard with zero accountability. They did not ensure having utilities on for the home for a 3rd party inspection, and they blamed the inspector despite our prior and detailed coordination (and the inspector checking in with the office), so we were not able to check any electrical or HVAC items in the house. During the orientation walk thru we went through more than 3 rolls of blue tape due to poor craftsmanship throughout the home, and a painter just kept walking around removing it behind us until we noticed and stopped them. Eventually we moved in with multiple electrical issues present, cracked window frame, faulty lights, paint on carpets, unfinished work, uncorrected cosmetic blue tape items throughout the home. And worst of all, the construction team completely abused the use of our home while we were away directly upon closing AND after. On closing day, I entered my home for the first time to find workers sitting in my home eating their lunch. I kicked them out and notified the Construction manager but nothing happened. We travelled out of state right after, and came back to a home that was left unlocked (they had to change the door after we moved in as the one prior was uneven and they didn’t ensure locking the house!), and there was clear evidence workers had been in the home to use the bathroom as well as changed out materials for use in another home (a damaged door was newly installed on a closet where a good one had been and random pieces of window trim were lying around that weren’t there at closing). Again notified the manager, again all apologies, but no change as the very next day the workers continued to plug power tools into our outside outlets for their use. The plumbing ended up clogged as well as a result of workers flushing loads of wipes while using our home as their bathroom when we were gone or before closing. The sod was also laid very poorly with issues found in the irrigation system, with no communication with us or response to our concerns during or after the process. So I fixed the irrigation myself, but am still left with a lawn that was laid with large patches of holes throughout. If I don’t have to involve them in fixing things anymore, I don’t as there’s no trust. There is no oversight over the workers in the community it seems. Only one saving grace is a single customer care rep named Ken who still fights for us to get our issues fixed. He alone seems to keep the team mildly accountable at least for warranty repairs. This all sounds like a lot of complaining, but it’s been a seriously frustrating and overall unacceptable process for what was supposed to be a wonderful new home experience. I can’t recommend enough against Lennar in Brookmill. Hopefully corporate management tracks the mismanagement and waste in this community and changes things. ... More

Home looks fine, but sloppy builds. cabinets are not leveled, cabinet door rubs against base when opening, a lot of edges need caulk as there’s small cracks, paint thinned/cracks on top of walls. Tons of smaller details. No window screens, no fans, and little things they can do to improve. Overall good experience, but could definitely step it up for a better review!

My experience purchasing a Lennar home in the Sawgrass community was amazing! I love my home and everyone took care of me. The customer service was awesome and the quality of my home is just as good. I would recommend and I would do it again.

Very knowledgeable sales agents and great service with inspectors and they deliver their promises on complaining with any requested repairs

House layout is perfect and also de location. But builder just made lots of silly mistakes. First and most biggest mistake was electrical breakers and wiring’s were badly installed so after two weeks of moving in power went off very 15-30 minutes. Second big mistake done by builder washer water hoses were installed wrong. Only hot water was coming in. Third mistake and as of today I am still waiting for a response of the builder; drawers and cabinet doors are cracking up and master bedroom bath drawers were in bad conditions since previous inspection and have not been replaced. Forth mistake the grass was not properly maintained and now after 30’days of me watering and trying to make it grow it is still turning yellow. There were other little things that also needed replacement but they were addressed rapidly. ... More

Right from the sales person to the mortgage specialist to the construction who walked the property with us the experience was excellent. Lennar is a builder to trust as per our experience.

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let me know when, where and how etc. That would be helpful. I'm done following up. ... More

Good but rush from sales to close out the deal and no response after the closing

Amazing team, highly professional, easy process, great quality!

There were some issues during the buying process. But overall, it was a great experience. Good quality of work and excellent responsiveness

Everything to start of has been a nightmare The only quick part of this process is the finance team Quick to take your money Once you get into your make sure you do the walk through with an inspector and agent I thought I could do it myself since I have history in real estate but no as I moved in to my so called “move in” ready home issues after issues kept coming It’s now been over a month and still issues happening to my home From foundation cracking Loose and broken frame inside roof Consistent gas leaks Very dirty home from cabinets being full of dirt due to no sod Caulking issues all over inside and outside Holes on your outside walls and mix of paint used They plant dead sod on your lawn and not even placed correctly Speaking of sod which is grass No sod on your home until you moved in and be ready to deal with the muddy rainy days and having to walk around everything And if you have a dog man it’s a hassle. To cut this long story short Please please please yes Sarah carpenter please the song Please come with your own inspector as that’s the only way stuff will get done at lennar at Navarro ranch ... More

I can honestly say our experience has been great from beginning to end. On closing day, the house was in great shape. Of course minor issues arised after being in the house but every time we have needed to request service they have been addressed quickly. All the Lennar staff in the neighborhood are great to work with and they truly want to make you happy. Of course there are those that can never be happy. That has not been our case. I would not hesitate to buy from Lennar again.