Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar Home
- Melinda M.
- Verified Homebuyer
- August 15, 2024
- League City, TX
Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.
Lennar responded:
Good afternoon Melinda. Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues with the unfinished repairs from the walkthrough, the increased payment, and the fencing problems. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Cheap materials, marked up prices with tactics to get a sale, poor workmanship shows in the home, unresponsive staff as soon as you close
- Anonymous
- Verified Homebuyer
- August 15, 2024
- Dublin, CA
Not worth the high price tag. Lennar claims to offer quality homes but skimps on materials used in the home. The cheapest grade of apartment paint is used throughout. Poor workmanship skills in the construction teams, scratches on the walls and floors, unfinished corners, peeling paint on doors, missed sealant on exterior walls. Lennar will boast about their customer care team, but in reality they ignore every request and close any ticket as soon as you close on the home. Request a thorough walk-through. The sales agent will distract you with warranties and paperwork so that you can’t ...
Lennar responded:
Good morning, Thank you for sharing your experience with us. We are sorry to hear about the issues with the materials used, poor workmanship, scratches on the walls and floors, unfinished corners, peeling paint, missed sealant on exterior walls, and the inadequate response from our customer care team. We hope that moving forward, we can regain your trust. If you have any warrantable items or general questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
The buying process was satisfactory, quality not so muxh
- Gerald C.
- Verified Homebuyer
- August 15, 2024
- Williamsburg, VA
Came to colonial Heritage, probably higher expectations than I should have. Lennar was portrayed during the sales portion as a quality builder unfortunately, those expectations haven’t been met. I would have expected better than below average workmanship, which is unfortunately what we got.
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 2
I love my house in flagstone
- Jaime M.
- Verified Homebuyer
- August 15, 2024
- Humble, TX
it has ben avery ice experience, my new house is cozy and very wel distributed, my family an i love it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy Camper
- Lawrence P.
- Verified Homebuyer
- August 15, 2024
- Calabash, NC
I’m thrilled so far and I am very happy with my house and the upgrades that it came with. The warranty department has been very responsive to any issues and everything I missed during the walk through has been or will be corrected. Love the community and the close proximity to Sunset Beach and the Calabash waterfront area.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
There was repairs that needed to be completed that was not done to my satisfaction.
- Ronald L.
- Verified Homebuyer
- August 15, 2024
- Converse, TX
It was not clear who address your issues to because I was constantly told that’s not my department. I didn’t have a pleasant experience with financial group with Lennar. It’s an unwanted experience for me and I am glad it’s behind me.
Lennar responded:
Good morning Ronald, We are sorry to hear about the lack of clear communication and the unpleasant experience with our financial group. We hope that moving forward, we offer you an improved and enjoyable experience as a Homeowner. If you have any warrantable items or general questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Dont buy
- Jason B.
- Verified Homebuyer
- August 15, 2024
- Baytown, TX
-Fence falling from no concrete -Windows leak -Front door leak -Poor exterior prep and painting -Worst of all AC is inadequate for home and gets warm inside home. -second worst of all is lennar warranty is terrible they try everything under the sun to avoid fixing anything. Piece of crap people. DONT BUY anything from lennar -other people in the neighborhood have issues even worse than mine.
Lennar responded:
Good morning Jason, we appreciate you taking the time to share your feedback, and are sorry to hear about the issues with the fence, leaking windows and front door, poor exterior prep and painting, and inadequate AC. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Grounds need to be better taken care of on glorious way.
- Patrick K.
- Verified Homebuyer
- August 15, 2024
- Summerville, SC
Overall very happy here since we moved in
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Love living i. New house
- Vincent S.
- Verified Homebuyer
- August 15, 2024
- Chula Vista, CA
Lennar made our move easy
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Early on so, we can only say so far it has been very good. Jeff our GC on site at the Caledonia subdivision has been great to work with and is personable and easy to talk to. Much appreciated as i know that can be a royal pain in the bu when he is busy.
- Stuart V.
- Verified Homebuyer
- August 15, 2024
- Yorkville, IL
So far they have been very good to work with and workmanship is very good, this is the third house we have built and it is better than the first two by a long shot so far. Only time will tell and maybe a review at 1 year can really solidify workmanship and responsiveness to issues, So far in the first 4 weeks they have been really good. they do take care of everything from Loan, to build, to insurance and made it somewhat easy.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Worse home buying experience
- Johnson B.
- Verified Homebuyer
- August 15, 2024
- Pinellas Park, FL
Honestly this was my 3 home purchase but if was the worst of the three. More stressful, communication wasn’t good at all, timeline kept changing, walkthrough and final walkthrough did not repair a lot of things that were broken or damage. Plan to purchase again but it will not be with Lennar.
Lennar responded:
Good morning Johnson,
We are sorry to hear about the stressful experience, poor communication, changing timelines, and the unresolved repairs from your walkthroughs. We hope that moving forward we can change your sentiment towards us. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Excellent service prompt and timely completed without hussle
- Somesh M.
- Verified Homebuyer
- August 15, 2024
- Humble, TX
It is very good. Price and quality of home is good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy with new house
- Amandeep S.
- Verified Homebuyer
- August 15, 2024
- Indianapolis, IN
Great deal with Lennar & low rate interest
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They build them fast
- Joseph R.
- Verified Homebuyer
- August 15, 2024
- California, MD
The houses go up quick. The folks working on the houses are most likely not skilled carpenters, brick layers, etc. the numerous issues after construction have been addressed. The customer service manager is ver responsive. Wish lennar would allow you to pay for upgrades. They put a package together and aren’t flexible to needs. Finishes are nice. I would like to see them come to with a better way to keep the other new construction from being so intrusive. I get we bought new construction. Don’t remind us of it by having every worker block your drive way or blast music at 7am while ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Review
- Eric E.
- Verified Homebuyer
- August 15, 2024
- Aurora, CO
Most of my experiences were great. The painters were a joke and couldn’t even use the correct paint to do patches. Carpet Installers are inexperienced and need to be trained better so that way you can’t feel all the strips through the carpet.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Overall good home buying experience
- Ajay R.
- Verified Homebuyer
- August 15, 2024
- Apex, NC
The Lennar team was great to work with from the beginning of the sale to closing.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Avery Pointe
- Gary N.
- Verified Homebuyer
- August 15, 2024
- Las Vegas, NV
All aspects of Lennar home purchase was excellent, except for Lennar Mortgage poor customer service. After 3 and a half months, my loan application was not approved, and I cancelled 3 days before closing date.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
We love Lennar !!
- Muthuraj R.
- Verified Homebuyer
- August 15, 2024
- Parker, CO
Over all process was smooth. Especially Sales& Mortgage. Special kudos and appreciation to the Lennar credit score advisor. Lennar won’t dis appointment me and anyone for sure. Happy to recommend Lennar to my family and friends for sure. Regarding service team, I haven’t reached out them yet but Hoping to have the better customer support for the next 330 days.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Frustrating
- Anonymous
- Verified Homebuyer
- August 15, 2024
- Portland, TX
Make sure your home is FULLY completed because once you move in they drag their feet on getting your repairs or even things that need to be completed, completed. The communication is extremely poor between their people and from the construction manager to contractors, etc.. been in my home for almost 2 months and still waiting on items to get fixed/completed. They are more concerned with selling more houses so they will try to complete those before really caring to attend to your needs although you have already moved into your home.
Lennar responded:
Thank you for sharing your experience with ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Disappointed
- Anonymous
- Verified Homebuyer
- August 15, 2024
- Simpsonville, SC
If I could go back I would have never bought a Lennar home. To start they act like they throw all these extras in when in reality all the homes come with them. When I walked through the home the first time there was a beer can on the kitchen counter (screams quality). You could fill up multiple pages with the amount of repairs they had to make initially. Of course now that I’ve closed I find things pretty often that were poorly done and now it’s too late for them to repair it. The carpet is coming up in a lot of the corners, especially the stairs. As well as every seam of the doors and stairs ...
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
Excellent team, very professional and responsive, eclosing
- Patrick B.
- Verified Homebuyer
- August 15, 2024
- San Antonio, TX
- Quick to answer questions and address concerns - Available to fix issues promptly - Responsive to needs and provided timely solutionsHere's a summarized version: "Issues with home buying process: - E-closing process was awkward and difficult to navigate - Charged for rush documents despite no request from me - Maintain lawn during water restriction phase, resulting in high water bills
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Loan officer fail
- Anonymous
- Verified Homebuyer
- August 15, 2024
- Statesville, NC
Since I don’t have an any good words about the loan officer(s) that were assigned to me. I will say the managers and underwriting team ans well ans the crew who did walk the through and inspection ,especially the onsite rep who was phenomenal. They made this experience so much better than after the shamockery with loan officers and this played a part in the score and success of a close.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 5
Seamless experience from mortgage to move in
- Anonymous
- Verified Homebuyer
- August 15, 2024
- Smithfield, NC
Lennar kept me well informed and even accommodated a misguided shipment of refrigerated medication. James gladly put the package in the fridge for me. Above and beyond my expectations. Everyone has been quick to answer all questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Second and last house with Lennar
- Freddy M.
- Verified Homebuyer
- August 15, 2024
- Kissimmee, FL
The whole experience was stressful and not up to regular standards. I do not recommend anyone to deal with Lennar, Lennar Mortgage or Lennar Warranty nowadays
Lennar responded:
Good afternoon Freddy. Thank you for sharing your feedback with us. We are sorry to hear about the stressful experience and the issues you encountered with our customer service, mortgage, and warranty departments. We understand how disappointing it must be to face these problems. We hope that moving forward, we can regain your trust. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Semawon
- Semawon D.
- Verified Homebuyer
- August 15, 2024
- Danville, IN
Lennar homes and the agent are great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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