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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21860 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21860 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

It was good but could have been better

  • Ryan K.
  • Verified Homebuyer
  • July 27, 2024
  • Las Vegas, NV

The agent, Shay, was great and the team inside Lennar was pretty good. Unfortunately, Lennar is plagued with incompetence and cost cutting to the extreme at the top. The purchasing team needs to be updated and the design team needs to refocus on what matters in a successful design. I can understand removing the powder room from the RV garage to cut costs. But there was an opportunity to put tough ins for future for a sink on the back side of the master bath. The windows for the garage were removed, which was a design failure and cut very little overall cost. The door to the back yard was ...

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Not so great

  • Magda S.
  • Verified Homebuyer
  • July 27, 2024
  • McKinney, TX

For title, I didn’t know when I was going to sign until it was about two days before it was very hectic, I had to wait a long time when I went to the office because they didn’t have everything ready, and then after they wanted me to go back and sign more papers And I live like 45 minutes away so I said no, so a very nice lady came to my house so I could sign more papers, purchased many houses throughout my life. I have never had an experience like this should Communicate better, since people are anxiously waiting to know when it’s going to close and not Just two days before we close, because ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Everyone we came in contact with throughout the whole buying and closing process was amazing and very helpful. They kept us informed throughout the entire process

  • Anonymous
  • Verified Homebuyer
  • July 27, 2024
  • Anna, TX

Lennar is a great builder their product is great and affordable. They truly care about their customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad

  • Elyssa T.
  • Verified Homebuyer
  • July 27, 2024
  • Wimauma, FL

Closing was a nightmare , got ripped off , house is not built for storms

Lennar responded:
Good afternoon Elyssa, We appreciate you taking the time to share your feedback and are very sorry to hear this you feel your home was not well built. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Y

  • Yanick C.
  • Verified Homebuyer
  • July 27, 2024
  • Wimauma, FL

I am very disappointed with the quality of materials and finished products that I received from Lennar.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Great experience!

  • Anthony M.
  • Verified Homebuyer
  • July 27, 2024
  • San Antonio, FL

Eddie and Cameron have been wonderful to work with. They were very professional and nice. Thank you, Tony

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pedro

  • Pedro G.
  • Verified Homebuyer
  • July 27, 2024
  • Kissimmee, FL

The house is not bad, but there was a lack of attention to many details, apart from an unjustified delay in its delivery. The best has been Mrs Maria Gonzalez in addressing questions and complaints. THANKS MRS MARIA!! It will be difficult for me to buy houses from Lennar again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Melissa was amazing!! Alex and Marlo were great!!

  • Duane L.
  • Verified Homebuyer
  • July 27, 2024
  • Henderson, NV

Melissa, The real estate agent on site was amazing, I’m very grateful for her professionalism and courtesy. I showed up without an appointment on my lunch hour and she treated me wonderful even though she had another appointment showing up she took care of me. She is a valued asset to you are company. Alex was a great lender and was able to get the house closed within 30 days which was pretty impressive. Marlo the gentleman on site showing the property to me during the 30 days and was here for the walk-throughs. Did an excellent job. he’s very thorough and very professional. The craftsmanship ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Because it’s new doesn’t mean better… should’ve stayed in Texas!!!

  • Andre D.
  • Verified Homebuyer
  • July 27, 2024
  • Crown Point, IN

Highly disappointed in buying a lennar home, spoke with neighbors everyone had a problem at closing and property isn’t worth the value

Lennar responded:
Thank you, Andre. We appreciate you taking the time to share your feedback. We are very sorry to hear you are highly disappointed as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

First house

  • Brian H.
  • Verified Homebuyer
  • July 27, 2024
  • New Caney, TX

This being our first purchase and it being a new build, Lennar helped us along the way every step, the quality of the house is above others, when you have questions or concerns they respond quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • Twanna W.
  • Verified Homebuyer
  • July 27, 2024
  • Cantonment, FL

My journey started with my husband and I just looking and dreaming. Credit wasn’t great. Meet Marcia, who walked us through Sagewood. She he told us about McKenzie Ridge. She was very helpful and really felt what we wanted. A couple weeks later we went to McKenzie Ridge where we met Lynn. She was so enthusiastic and made our experience exciting. She gave her loan officer my information and told me that she would help get us on the right track. If it wasn’t for Lynn’s enthusiasm, I wouldn’t have taken the steps to work towards my dream. I am forever grateful for her. I would definitely ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Super

  • Marcin K.
  • Verified Homebuyer
  • July 27, 2024
  • Ave Maria, FL

Everything’s was great and fast .super , Marcin

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I am satisfied

  • Voguenst C.
  • Verified Homebuyer
  • July 27, 2024
  • Lakeland, FL

I am highly satisfied about all the services that Lennar provided to my family, I give so many people information about Lennar services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trash experience

  • Brian S.
  • Verified Homebuyer
  • July 27, 2024
  • Crandall, TX

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.

Lennar responded:
Thank you, Brian for taking the time to share your comments. We are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Buyer Milton

  • Milton H.
  • Verified Homebuyer
  • July 27, 2024
  • Hampton, GA

My experience first started was not professional at all.Inform Lennar about my concern and was immediately put me with another loan officer (Oliver Washington) who was just fantastic,very professional,very knowledgeable,very helpful individual,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Duong M.
  • Verified Homebuyer
  • July 27, 2024
  • Murrieta, CA

Great experience with Lennar team. Thank you.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

3rd Time Lennar Homebuyer

  • Anonymous
  • Verified Homebuyer
  • July 26, 2024
  • Henderson, NV

I am a 3rd time Lennar homebuyer and I would not purchase from anyone else here in the Henderson/Las Vegas area. Lennar has a team of people that navigate you through the homebuying process. From the 1st walkthrough of the model to the final 1 year warranty process on your closed home, everything is done well. The number 1 reason I choose Lennar is that they are generous in their all-included home items, rate buy-downs, and negotiations on standing inventory are fair. They want to sell you a home and you want to buy one. Win/Win

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good. It could have been better….

  • William D.
  • Verified Homebuyer
  • July 26, 2024
  • Summerville, SC

Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Onerous customer unfriendly experience

  • Eileen C.
  • Verified Homebuyer
  • July 25, 2024
  • Oakhurst, NJ

The mortgage process was onerous, horrendous and designed for Lennar, NOT the customer After holding 4 FHA mortgages, we will never do business again with Lennar NOR EVER recommend to others!! Workmanship and materials are cheaply done and poor spackling/sheetrock work and zero satisfaction to our numerous requests to FIX!! Our floors are horrendous ... they literally colored in our kitchen floor with crayon before we moved in!!! Sheetrock had to be repeatedly repaired and is STILL unacceptable! If we didn't have medical family crisis going on in our lives right now, we would be doing ...

Lennar responded:
Thank you, Eileen for taking the time to share your experience as a Homebuyer. We are sorry to hear about your medical family crisis and that you have had to submit numerous requests to fix some items in your home. I will share your feedback with upper management for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Issues.

  • Lawrence C.
  • Verified Homebuyer
  • July 25, 2024
  • Las Vegas, NV

Overall Homebuying Experience was ok. Quality of workmanship & Materials are OK. After living in the house for almost 2 months, I have noticed several things that need attention. I have had a couple of Issues that needed attention sooner then later with electrical and HVAC issues. They were resolved quickly. I trust the other things that need attention will be addressed quickly when i submit my list. Value for the price paid was fair for the current market. Everyone wants a "BETTER" price. It is only money. the overall design of the house fits my needs. that is priceless. I would ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Travis - Excellent

  • Linda V.
  • Verified Homebuyer
  • July 25, 2024
  • Jarrell, TX

Travis demonstrated excellent customer care and quality work!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!!!

  • George O.
  • Verified Homebuyer
  • July 25, 2024
  • Spartanburg, SC

Don’t wait. Call to get started.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unprofessional and Unethical

  • Anonymous
  • Verified Homebuyer
  • July 25, 2024
  • Troutman, NC

Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Awesome buying experience

  • Michael B.
  • Verified Homebuyer
  • July 25, 2024
  • Waconia, MN

Jody our realtor was awesome! She went out of her way to make us happy. We signed a purchase agreement and realized another home would better fit our needs. She transferred us to the other home seamlessly!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience and helpful staff

  • Ashil L.
  • Verified Homebuyer
  • July 25, 2024
  • Charles Town, WV

Great staff who are helpful to provide details of the area and community. Ver knowledgeable and welcoming.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

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