Lennar Reviews

Overall, we had a great experience with Lennar. We purchased our home in Hayden Canyon as an investment property, so this wasn't our first rodeo in buying a home. When we went to the sales office, Zach Cooper welcomed us. From there until he handed us off to the title company, Zach was truly an authentic sales guy. He worked extremely well with our agent and always made himself available to answer our many questions. He was never pushy as we were looking at several other new construction communities. What sold us on this community was that Zach himself purchased a home there. That speaks volumes when the builder's Agent purchases what he is trying to sell. The Cottage homes are super starter homes and a big bang for the buck. We got more square footage for a 3 bedroom/2.5 bath (2,000 sq ft!) than other similar new construction. Lennar also includes landscaping the side yard and a nice cedar fence as part of the home. What else? What builder ever includes a fridge in the sale?! Well, Lennar did. This may sound odd, but there are local builders that don't even include the knobs on the kitchen/bathroom cabinetry. But Lennar did! Let's talk about the inspection. We hired an independent inspector who had a long report (nothing really major). Travis was only about 5 weeks new to Lennar and he was nothing but kind and helpful. His team fixed everything on the list within one week of closing! They worked their tails off to check things off of our inspection. What I'm critical of is the landscaping. There are so many brown spots and "holes" because the landscaper didn't put the sod in correctly. The side landscaping isn't finished yet, which isn't our property but it abuts to our fence. I don't have any opinion yet of the Care Team, who will take care of items within the year of home purchase. Overall, exceptional experience. The team here in Hayden has been so professional. We even purchased homeowners insurance through Lennar's 3rd party and they jumped over the moon to do it in a short amount of time. They understand what a positive customer experience is and how important it is. I welcome Lennar into North Idaho to bring a solid product on the market. If I could afford it, I'd purchase another one today as our 2nd rental. Good, solid product. ... More

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

It was an easy process for the most part. I wasn’t a fan of the key retrieval and closing with funds process.

Great experience with lennar staffs.

So our experience was just fast. We had looked the year before, and had liked the Monroe. I came home from our house in Florida to get our house in ZIONSVILLE ready to list. A week later a buyer showed up at our door and wanted to buy the house, within a week we were under contract. My wife was still in Florida and I had to pick a house without her. Melinda and my Realtor were fantastic in helping. Thank goodness for FaceTime, I was able too walk through the house showing her everything. With in that day we purchased the house. Moving from a house you have lived in for 43 years was not the fun we thought it would be. However a month later we are almost all settled. Melinda helped us with each step ... More

Felt like the issues never got resolved and it was rushed just trying to close us on the house there’s lots of screwed up things that’s should of got fixed and now I have to do warranty work for all of it instead of it just getting done right the first time I don’t roll like that and I find it unacceptable when other people do

We’ve had an okay experience. A lot of the finishes are cheaper quality with things missing like towel racks, toilet paper holders etc that you don’t realize won’t come with it. The way they dramatically slope the small sides of the home also just make mud pits on both sides of your house and our neighbors are having the same issues. We’re on the edge of the path and Lennar still hasn’t put sod down on the path along our yard so it’s another mud pit now overrun with weeds.

Nunca pensamos que pudiéramos lograr comprar una casa, con la belleza de entorno y la excelente calidad y calidez de hogar. Nuestra familia está feliz y agradecida, primero con Dios y después con Lennar, por permitirnos lograrlo.

We were not told that the home prices changed after so many other houses sold, so within 24 hours the price of our house increased $3500.00 and we were not aware of it until we signed the agreement. Lennar said, "Sorry, but that's our policy. The salesperson made a mistake." They still charged us the increase. Then we were assigned a HUB Concierge to help guide us through the transition to our new home. She was awful! She never returned one voicemail and always had an excuse for bad customer service. Lennar promotes "everything's included", but it's not. All of the ceiling lights are cheap plastic recessed lights, they do not install gutters, no refrigerator, and no blinds. They don't give you the option to add these items either, so be prepared to spend at least $10,000 in your first month in order to live in your new home. ... More

Overall great experience, from sales person till closing process everything was flawless. Had some teething issues but Lennar team was able to fix those in time.

Terrible, terrible experience all around with this builder. I closed on a property by Lennar. I called the City of Dallas Water Utility service on the next business day and was told a building permit remained opened on the property. I notified the construction manager promptly as well as Lennar Warranty service, only to be told that it will be addressed on that week, then the week after, and every week I got the same story. I had to inform them that I needed to move in and gave them a few weeks to figure it out, but as long as the permit remains open the City wouldn’t allow me to establish water/sewer/trash pick up service. Instead of enjoying new homeownership, we had to stress about how to dispose of our trash, how long this process will take. i wrote a dozen emails and texts to the salesperson, construction managers without a satisfactory resolution. I further reached out to discuss the issue with trash service with them, only to be ignored by the on-site construction managers repetitively. “You need to contact the salesperson”, “we are working on it”, “there is nothing to worry about”. Only until I involved an attorney, their regional construction manager replied to my email and provided some information, as well as closely pushed for the resolution. Turned out, they did not schedule an inspection line required by the city (they blamed it on the city’s), and when they did, the city found an issue and required further remedy. Therefore, it took weeks. The regional construction manager reluctantly agreed to provide trash pick up service during the process, but even this was a hit or miss (some day they just didn’t come and we had to left the trash out on the street). The whole process took 5 weeks to resolve. What a nightmare. ... More

Honeywell thermostat & Ranni water heater are not connecting with app or button devices, I was told that Lennar stop providing the devices to make such connections.

I feel we got good value for what we paid, workmanship and material was sub par compared to other local builders.

The experience is worst no co ordination among the teams no right information shared any time.

I enjoy my new place and the layout of community.

Mike has done some things some r still pending I'm sure he will get it done thank u mike

while we like the floorplan, the location of the development, and the view we have from our back lanai, the poor quality of construction, Lennar's slow response to issues and general poor attitude toward customers leaves a great deal to be desired. We cant in good conscious recommend Lennar, and sadly would suggest those looking, look elsewhere

Though the overall buying experience was ok, there are poor quality workmanship including a big chip of wood lost in the main door near the lock. Shocked how a big builder like Lennar could miss such basic quality checks.

My only complaint is that we are struggling to get our phone service to work properly. We are getting Wi-go but struggle to connect to phone calls. Everything else has been great, thank you!

Of the entire process with Lennar, the best part was our Sales Agent. He was friendly, responsible and very responsive. With the construction team, there are a lot of opportunities for improvement, both from the strategic leadership and the ground execution team. From a strategic perspective, don’t nickel and dime on such a huge purchase. Make sure the fixtures are quality fixtures with a long life. The construction leadership team took a very cheap route in deciding materials and focused on tiny margins. Some of the items that make the experience very bad are as follows: The garage door was not fixed upto 3 weeks after closing. I had planned many improvement projects before moving in and was planning to use the Garage for storing the materials (e.g. blinds, backsplash) for the installers. Due to this, I had to spend a lot of money and time running around to coordinate the work. Work quality is below par – there is no pride in the work. Fixtures are cheap, quality of output is not worthy of a big purchase. Some e.gs. i. Toilets were dirty from previous use. That is absolutely ridiculous. Your cleaning crew should have done a better job. ii. Electrical faceplates were slanted, flooring chipped, basement door chipped – some of these were not fixed by closing and some are still not fixed. iii. Recessed lights were dirty – it was highlighted during orientation and still not fixed. Orientation was very rushed and misinformed. It was as if they were trying to pull one on us. They should have clearly mentioned it is also a walkthrough for defects ahead of time and allotted sufficient time. USPS mailbox did not work 10 days after closing – important documents like mortgage and utilities statements were not available until I had access to the mailbox. Shouldn’t some check if all kesy work before handing it over? Very sloppy. During the closing and orientation, the team should have walked us through where the mailbox was located and how to access it instead of me running around each and every mailbox to try to locate it. Once again, orientation team needs to budget more time and be more patient. Warranty care is a joke The whole process is made to make it difficult for the homeowner. Not a single request I had raised so far was completed. There were two hardwood floors that were supposed to be fix and were promised at closing. I was told someone named Nicole will get in touch, but it has been 2 months closing and there is no word. Every request is delayed for a virtual appointment. You can’t schedule the virtual appointment when opening the request. They deliberately make you wait a day before sending an email. Even then, there is only one day that is open, which is a week away. How can you plan? Open up the calendar and make the appointment scheduling as part of opening the request. ... More

Love the neighborhood, homes, and people!

Their workmanship is far below industrial average. When you live in the house, you encounter more and more issues which you did not see during initial inspection. Highlighted below are few of them. 1. All the kitchen/bathroom pantry, cupboards and doors are poorly built in and easy to break. 2. Bathroom sliding doors are installed in wrong way 3. All the sinks do not have enough space to hold soap holder and some of them are not big enough to wash hands 4. Toilet paper holder are so small that Toilet paper roll can not fit there 5. Scratched bathtub 6. Upstairs bathrooms have almost no hot water coming from showers 7. Shower with slow pressure. 8. Cracked fence and door frames Above are few. I recommend to take your time to observe Lennar houses before signing anything ... More

Consider the cost of add ons you will have to purchase on your own to your purchase price ie gutters, window coverings, finishing the fence, etc.

I had a great experience with Lennar. It was a fast close.1 month to the day! I am very happy with the price, quality and Workmanship. Daniel and his team were very responsive and professional . My only issue where I felt stress was in the mortgage process. I was a Realtor in my previous location. I understand that closings are stressful. The issue I had was in the process. I put down a sizable down payment. I have a strong employment and credit history . First I was told I had to pay off my current car loan. Next, a week before closing I was told I had to increase my down payment. The reasoning was pretty text book. I felt like if I had gone to a private mortgage company they would have done a better job advocating for me, not just closing the sale. ... More

We are absolutely thrilled with our new home, and our experience with Lennar has been nothing short of exceptional. From the moment we decided to purchase, the entire team made the process smooth and enjoyable. A special thanks to Brandon, our construction manager, and Luke, who were incredibly professional and attentive to every detail. Their dedication and expertise ensured that everything went perfectly. We also want to express our gratitude to Eli, our loan officer, who guided us through the financing process with ease and clarity. His support was invaluable in making our dream of homeownership a reality. The rest of the Lennar team was equally fantastic, always available to answer our questions and address any concerns we had along the way. Their combined efforts made this experience truly special for our family. Thank you, Lennar, for helping us find and create our dream home. We couldn't be happier with the outcome! ... More