Lennar Reviews

Excellent home buying experience with lennar

Sales person (Jeremiah) was awesome and attentive. Once closed, not happy with the CCR (not worth mentioning name) Customer Care Rep did not address my issues then was no longer assigned to my area. Next rep (Hannah) was GREAT! She picked up where someone else failed, sadly, she was transferred. Now I haven't even met the new CCR. I wish I would have a rep who care to listen to my concerns. Frustrating to not have issues addressed. HOA is crazy fast to report. With all this rain, lawn service companies are backed up and sure enough I get a "warning" seriously upset that there is no consideration....but that is a HOA for you, beware! ... More

my out side garage lites have not worked since i moved in six months ago when are they going to come and solve the problem.

Great buying experience. However the building association is terrible at responding to your needs.

Buying experience was great.

Great house. Painting is not the best. So far customer service has been awesome!

Customer service bad after closing

Overall process was great for the exception of the loan process in which we experienced poor communication with our loan officer

My bathtub and shower floors are both stained and even after trying to clean them they remain stained. There were paint splatters all over my floors. Oven had a warped fan and the refrigerator doors are not aligned. I’ve had service people out for various repairs and none of them have been done properly.

The home is beautiful we love it. Great value for the price. Good customer service. I don’t regret my decision to buy this home. I did experience some concerning issues that could’ve been tragic - tankless water heater gas line nuts were hand tightened and cleared inspection. Gas was leaking in garage when I first walked in, at first it was a faint, vague smell, but on day two I called the gas company. They immediately identified the issue and fixed. Good thing I’m not a smoker or none of my movers smoked or we’d be gone. GFI in garage kept tripping, turning off water heater daily. Electrician was called and discovered the breaker wire in the panel was loose, he tightened it and replaced GFI switch just in case. Carpet edges had nails sticking up in various places. I was stuck by one in the foot that thankfully didn’t pierce. I then inspected the rest of the house and found several others, I fixed those myself with a hammer. Other items we’re minute compared to those two. Called customer care for other items. The vinyl fence was blown off by the winds on day two. Lennar came and reassembled it but still waiting on a missing fence post cap. It seems the fence is assembled like legos, and does not have permanent installation materials like screws or glue. Being this region is known for high winds, I would think construction would have figured out to use stronger materials to withstand. The final observation was the drywall material inside the home is very cheap. It has crumbled very easily when I install curtain rods and shelves. You have to be extremely careful working with it. ... More

For being our first time, we are very satisfied with our decision. Lennar has very nice house designs and customer service support is top notch. However, there are some details that can improve, like quality of the materials- some are cheap -, finishing touches, like sockets bad positioned, corners from our garage in cement were not finished, carpeting nails could be a little less prominent, etc. my recommendation is to check these small details at your house orientation.

Make sure when you take your final walk thru that all work was performed to standards. The quality of my home was not to the standards that a Lennar home is known for and I feel that it is because they are rushing to build the homes to get more built quickly.

I don't like this kind of surveys because at the end for a few bad apples the whole team is rated.

Workmanship is lacking and also is the response to issues

Miles and Greta have been amazing, but we have had a less than amazing experience with the after-move-in manager. We hope to soon have the same amazing experience as we had in purchasing and building our home.

Don't expect a Top Notch home for reasonable price. Great value for those who expect receiving what you pay for. Experience was very good thru-out the build and finance process. Always knew what to expect. Read some reviews where people expect highest end product at the average affordable price. my comment to them is "Reality people, Reality"

Needs to fix Warrant issues quicker.

We love the design and style of the house. The layout is great for our family. However, there are a number of quality issues with the completed workmanship. The interior paint has a good amount of flaws, caulking is failing after only a few months, pieces of trim are separating from each other, the drywall finish is not great. I've been in construction for 5 years, so I understand the home is settling and creating some of these issues. That being said, it seems some items, like the paint and drywall, do not have a very professional finish to them.

Issues needing to be fixed had to be addressed several times and were scheduled and no shows

Getting anything fixed is like pulling teeth. Never hear from anyone and close out tickets without following up to make sure the repairs were completed

The Rep is wonderful. We are still north and have yet to move in. Unfortunately, the home watch service keeps finding issues that need to be resolved. I am concerned.

Overall quality of the home is acceptable. However, the landscaping crew did absolutely nothing to grade the yard evenly before laying grass. Yard is filled with dips, ditches and high spots or concrete chunks. Multiple ankle and knee twists/sprains have already occurred in 3 weeks. Lennar partnered with an HoA that partnered with and internet provider that forces the Internet provider upon the entire 4000 home subdivision. Sales person was good. Mortgage representative was fantastic. Warranty review specialist was fine. Construction manager was good.

great value for money. builder wont cover cosmetic after closing even though home never moved into for a while after closing (and before move in). So be careful in documenting exhaustively all issues.

The initial buying experience was great, Phil and Jennifer did a great job getting me looked after. There were several issues with the features of the house that I was nit happy at all with unknown to myself or the sales department.

Our construction supervisor Chase is awesome! We had a couple of minor issues after purchase and he jumped all over it immediately. Our sales person "T" and both Homebuyer Concierges (Patricia and Misty) are also very responsive, professional and "get things done." Would rec Lennar to anyone