Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Best experience ever
- Ahmad A.
- Verified Homebuyer
- August 01, 2024
- Katy, TX
The process was really smooth and had the best experience with Brian loan officer. Love the new home thanks Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First Home
- Anonymous
- Verified Homebuyer
- August 01, 2024
- Raleigh, NC
Overall had a great experience with Lennar, this is our First Home. There are few hiccups but thats fine. Definitely will recommend for first time home buyers.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Below average
- Khushwinder S.
- Verified Homebuyer
- August 01, 2024
- Fresno, CA
Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience
Lennar responded:
Good afternoon Khushwinder, we appreciate you taking the time to share your feedback and are very sorry to hear it was hard to contact and meet in person. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 4
They were very confused and had no idea what they were doing
- Richard S.
- Verified Homebuyer
- August 01, 2024
- Henderson, NV
They changed my closing date 3 times because they had no idea what the right date was the fees we incorrect I had to send 2 separate wires it was the worst experience I have ever had!!!!!!
Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience at closing. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Subpar quality home provided by a subpar quality business
- Anonymous
- Verified Homebuyer
- August 01, 2024
- Lowell, IN
Eric has been excellent and transparent with the repair process. The rest of the overall experience, not so much. If I could do it all over again, I definitely wouldn't. Nick was helpful during his part as well. From the get go I felt punished for not choosing the in-house lender which is extremely wild to me that sales are being potentially jeopardized because of stinginess wanting to keep everything in the Lennar circle. I was penalized and forced to pay late fees because of an intentional act of not awarding the cert of occupancy until the day I was supposed to close while knowing that's ...
Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 4
Not favorable!
- Michael M.
- Verified Homebuyer
- August 01, 2024
- Caldwell, ID
I would not be inclined to use Lennar mortgage again. Every time something came up a new person would reach out needing more information. Many times at the end of day or weekends. It was the hardest purchase of a home that I have done in the four homes I have purchased over the years. While Gabriella and Kassandra were very helpful and patient with me there were several others that were less than professional. Even the last day, we got a call to pick up our keys and another person said no there was another issue that needed to be resolved. Also we received a email saying our offer had been ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Community is very nice. Clubhouse is very nice. Ping pong table could have been added. Great swimming pool. Great lagoon
- Mahendrakumar S.
- Verified Homebuyer
- July 31, 2024
- San Antonio, FL
I have a villa on Gable Dig loop. The single car garage could have been bigger. Drive way could have been bigger. Few guest parking spot could have been done for villa owner.its a 55+ community. No one would like to go to clubhouse to park the car for guest in Florida’s hot weather. Still builder can help building few guest parking spots on every street. These looks small issues but it’s not for 55+ people.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Purchasing my new home
- Linda G.
- Verified Homebuyer
- July 31, 2024
- Punta Gorda, FL
I have to say that I had a very wonderful experience with my sales person, Matt when I decided to look for a second home. He was very knowledgeable and easily reached when ever I had and questions or needed assistance with my purchase. The walk thru process was wonderful and Danny was able to assist us with information about all aspects of our unit. The only issue I felt needed to be improved upon was the closing. I think that if anyone like myself who is not computer savvy would be a little unsettled with this process of Doc U sign.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
New home
- Thanh V.
- Verified Homebuyer
- July 30, 2024
- Georgetown, TX
I Will buy again if I have a good deal in future
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Berhanu T
- Berhanu T.
- Verified Homebuyer
- July 30, 2024
- Forney, TX
My entire home buying process with Lennar was so smooth, consistent & accurate from contractual agreement to closing. It has been two months since we moved to our new home. We are enjoying our new house with no issue so far. there is any issue at our home Lennar is there for help I am recommending friends & families to shop house from Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Robert
- Robert B.
- Verified Homebuyer
- July 30, 2024
- Ave Maria, FL
It was awesome dealing with true professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication overall
- Nemours D.
- Verified Homebuyer
- July 30, 2024
- Wimauma, FL
I hope that communication will be better than that for my next purchase
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
The builder was a nice man but the work load was way too much, way too much rush rush and soo many mistakes were made
- Thomas G.
- Verified Homebuyer
- July 30, 2024
- Summerville, SC
Alot of things went wrong during the move in process like no mail boxes were established for almost a month and once our mailboxes were assigned the only communication was made on facebook? this is a retirement community and many do not have social media accts the work in the house is sloppy due to timeframes set forth
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Excellent!
- Constance R.
- Verified Homebuyer
- July 30, 2024
- Las Vegas, NV
My experience in my new home purchase was excellent. I had help throughout the entire process, from start to finish. All of my questions were answered and addressed no matter what how simple. Throughout the final walk through all items were addressed. It was a wonderful experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home Experience
- Iona W.
- Verified Homebuyer
- July 30, 2024
- Port Saint Lucie, FL
This was overall a great experience however the workmanship was a little lacking. While I do love my home and have only moved a month now I’m seeing some things already falling apart, materials seems a bit on the lower end. The workmanship looks a bit subpar compared to elsewhere. I’m not a complainer but did not expect to be putting WO in the portal so soon after moving in. A bit disappointed but happy to see the urgency on the responses and follow up
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Richard
- Richard J.
- Verified Homebuyer
- July 29, 2024
- Henderson, NV
Excellent incentives ok awesome home
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Na
- Anonymous
- Verified Homebuyer
- July 29, 2024
- Bennett, CO
It's a good starting point
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Could have been better experience
- Anonymous
- Verified Homebuyer
- July 29, 2024
- Crandall, TX
I thought it would be a better first time homebuying experience. They found a quick sale. Thats all.
Lennar responded:
We apologize that your Homebuying experience did not meet your expectations. If you would like to share more details, please email us at LennarCares@Lennar.com.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Great Buying Experience -- Lacks in Post-Buying Support
- Anonymous
- Verified Homebuyer
- July 29, 2024
- Lafayette, CO
I couldn't say more great things about my home buying experience, but will say I found this to be dependent on the New Home Consultant you work with (mine was awesome!!) and Loan Officer (again - mine was INCREDIBLE). However, post-purchase you are transitioned to a Homebuyer Concierge for ongoing support, and their job is essentially to tell you no and (politely) why they cannot help. That has been frustrating as (with any new purchase) there are kinks and things that were not installed correctly / are under warranty and need to be addressed. Everyone is kind and communicative -- but ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
The overall experience has been difficult
- Anonymous
- Verified Homebuyer
- July 29, 2024
- San Diego, CA
Overall the experience has been difficult, we closed in late May and still do not have a mailbox and the address is not recognized by the post office or on maps. It has been extremely difficult to get furniture and other items delivered to the house. Our internet service took over 2 months to get turned on the house for the same reason as the service provider could not confirm the address to be true. I wish Lennar had waited another month or two before closing, moving in when we did has been a very unpleasant experience.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 2
Good Experience!
- Abigail H.
- Verified Homebuyer
- July 29, 2024
- Parker, CO
Easy sale, and working with Lennar to fix issues that has come up has been great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall Experience
- Erica E.
- Verified Homebuyer
- July 29, 2024
- Crandall, TX
Carter Benson in sales at Eastland has very poor communication skills. As soon as he gets your deposit he will ignore your texts, calls and emails leaving you to have to reach out to other team members to help you. He will lie when you finally do get a hold of him to get you to stop reaching out to him. For 3 months this man has been lien saying a washer and dryer is being shipped to my home which was promised in my closing of my new home. He now won’t reply to my text messages and avoids me when going to the sale home. I’m not sure why he won’t just be honest and say he messed up and it’s ...
Total Score 5
Quality 5
Trustworthiness 2
Responsiveness 1
Great people to do business with
- Colton C.
- Verified Homebuyer
- July 29, 2024
- Crandall, TX
I had a great experience dealing with Lennar. They were knowledgeable, informative, and fast to respond with anything questions that I had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A few issues
- Camilla D.
- Verified Homebuyer
- July 28, 2024
- Port Orchard, WA
Air conditioner went out on day three in my new home. According to the workman, the air conditioner was not installed correctly Repairs took nearly week as a new part had to be ordered. Ten days from complaint to correction. Cannot get the floors free of marks even after cleaning them six times. Aside from those two things, I absolutely love my new home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excellent!!!
- Pedro G.
- Verified Homebuyer
- July 28, 2024
- Davenport, FL
I liked doing busssiness with Lennar
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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