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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21558 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21558 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Rita

  • Justin R.
  • Verified HomeBuyer
  • July 01, 2024
  • Woodburn, OR

Overall Lennar was good, but they have removed a lot of items I would consider move in ready. No window treatments, no AC, no garage door openers, no fence, no Ring doorbell. Many of these items were offered in the early stages of building out this neighborhood.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

They asked for your loan proofs like 20 times, they keep changing what they need, for one moment I though they didn't know what they wanted or doing

  • Anonymous
  • Verified HomeBuyer
  • July 01, 2024
  • Crandall, TX

Be ready to be on your computer 24-7 with no excuses, your life will stop because they need things as ASAP with no excuses, even if you are driving, at home with your family!!!!!! they make you feel you need them or I don't know what was the point of doing that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

House defects

  • Urbain D.
  • Verified HomeBuyer
  • July 01, 2024
  • Rialto, CA

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

Lennar responded:
Good afternoon Urbain, Thank you for taking the time to share your experience with us. We are sorry to hear that you have had issues with the drywall and your solar energy system. I will share your comments with upper management for them to review and assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Nice home

  • Anonymous
  • Verified HomeBuyer
  • July 01, 2024
  • Clermont, FL

Sales agent was great. She helped us resolve home issues even after closing when we couldn't get responses from the appropriate departments.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

New home purchase with Lennar

  • Andrew B.
  • Verified HomeBuyer
  • June 30, 2024
  • Morrison, CO

A generally straightforward and simple process. Some might be bothered by the lack of finish choices, but we found the available options from which to choose to be very well designed. Our sales agent, Debra, was a joy to work with; our concierge, Jenni, made the process seamless; Jean, the project manager provided excellent information; and Scott was responsive and thorough with post move-in follow up. If I had one concern it was related to Sunnova, the mandatory solar provider. But issues in this area had more to do with their processes than Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with Lennar Builders

  • Dennis T.
  • Verified HomeBuyer
  • June 30, 2024
  • San Antonio, FL

From our first meeting with Dennis at the sales office to the closing with Bryan, from the beginning to the end of the home buying process, and everything in between, Lennar Builders did an excellent job!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience

  • Brandy M.
  • Verified HomeBuyer
  • June 30, 2024
  • Fulshear, TX

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's ...

Lennar responded:
Good afternoon Brandy, thank you for taking the time to share your experience with us, we are constantly looking to improve our homebuyer's experience, and your comments allow us to identify areas of opportunity. We apologize we did not meet your expectations. We understand how poor communication among our associates can be very frustrating, and we apologize for that. If you have any questions or warranty issues, our Customer Care team is here to help. Simply submit an online request through your Lennar Account for fast and convenient service. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Closing left all promises largely not met.

  • Ismael G.
  • Verified HomeBuyer
  • June 30, 2024
  • Kissimmee, FL

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

Lennar responded:
Good morning ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Price to high for quality

  • Maria C.
  • Verified HomeBuyer
  • June 30, 2024
  • Osteen, FL

Quality of the products is below the asked price. For example: poor quality flooring tiles, cabinets quality are terrible. Some terminations are very sloppy. Definitely needs better quality productos and attention to details.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

My New Home

  • Freda C.
  • Verified HomeBuyer
  • June 29, 2024
  • Henderson, NV

This was the first time I experienced buying a house built from the ground, just for me.. Lennar really did a good job on the design. I got to see the installation before the walls went up. It was amazing how the construction crew did the work. They all knew what to do and how to do it. I’m grateful to have gone with this company. Thanks to everyone involved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

WILL NEVER BUY FROM LENNAR AGAIN

  • Samantha M.
  • Verified HomeBuyer
  • June 28, 2024
  • Portland, TX

I will never recommend buying from Lennar. This company is a joke. The communication between the construction crew for walk throughs, the agents, and the loan officers is so laughable. The construction is crap. During the first walk through, nothing was cleaned up and the inspection couldn’t be completed because of this. More things were broke between the first walk through and the final walk through but Lennar didn’t want to fix it, because it wasn’t on the original walk through. They broke it AFTER the walk through. We were told we could lay soaker hoses down because the grass was dying and ...

Lennar responded:
Good morning Samantha,

Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience and have shared your concerns with upper management for review.

Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Very responsive customer care

  • Farhad D.
  • Verified HomeBuyer
  • June 28, 2024
  • San Diego, CA

The home as a whole is not designed for older buyers even though advertised as 55+. Entry steps are too high, the front access to the backyard is through rough mud/dirt obstacle, and very difficult to navigate for cane, walker, wheel chair. Most vehicles bottom out trying to get into the garages because of a sharp drip from the driveway to street below.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Great !

  • Tashia D.
  • Verified HomeBuyer
  • June 28, 2024
  • San Antonio, TX

Great community although it’s still under construction it’s looking pretty amazing !

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Average building Standards not more

  • Markus H.
  • Verified HomeBuyer
  • June 28, 2024
  • Land O' Lakes, FL

Looks like all the stuff was done in a hurry, like outlets are not straight, some are loose. Painting had a lot of bad spots, Door painting is rough, nothing was sanded down well before painting. Main water line is covered up hard to get a water softner in, lot of extra cost.

Total Score 5


Quality 2

Trustworthiness 3

Responsiveness 4

Great Service, but Quality Issues

  • Juan P.
  • Verified HomeBuyer
  • June 28, 2024
  • Bulverde, TX

I am very satisfied with the builder's responsiveness, attention, and service. Unfortunately, I am disappointed with the quality of the house. I am currently experiencing electrical problems with my panel, which has been quite concerning.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Really enjoy our Eleanor home

  • Mark T.
  • Verified HomeBuyer
  • June 28, 2024
  • Henderson, NV

We just bought an Eleanor and are very pleased with the property. The transaction went very well and I do recommend them. We also did the mortgage loan through Lennar as well. If there was any knock I thought the communication through the loan process could have been a little tighter; however it was not bad and everything did come together on time. The home is beautiful and we are happy with the Lennar team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Ease of purchasing process.

  • Francisco G.
  • Verified HomeBuyer
  • June 28, 2024
  • San Antonio, TX

I purchased home in my late 70s with my Wife. The only issue I have is I am not computer literate nor my Wife. Filling out a work order for a plumbing issue was a royal pain in the behind. Technology is great, but at my age and lack of knowledge how it all works makes it more complicated for me personally. I think another way of helping the elderly such as myself and many others would enhance the importance of your company's commitment too not just the young, but old as well in all communities they are building in.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

First time buying a house

  • Ariel A.
  • Verified HomeBuyer
  • June 28, 2024
  • Davenport, FL

I was not expecting to have such a great experience with Lennar, the house is shining and I am really happy with it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mrs.

  • Laura H.
  • Verified HomeBuyer
  • June 28, 2024
  • Wimauma, FL

2 Months in and still working to have punch list items from a week prior to closing corrected. Fixed some small, simple items myself. Lennear Mortage had major issues, limited or delayed communication and issues they had were Lennar Mortgage created, they dropped the ball. Quality, low end builder grade appliances, carpeting, cabinets, etc.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Good experience overall with the purchase and process of loan

  • Keyssa D.
  • Verified HomeBuyer
  • June 28, 2024
  • Clermont, FL

Great experience overall; I had a bad experience in the beginning with the home design; but the staff, construction team, and loan officer and processor was able to assist when needed and provide a great service. Overall I am very happy with my new home and the type of loan I was able to receive. Will definitively recommend it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good

  • Rene G.
  • Verified HomeBuyer
  • June 27, 2024
  • Bastrop, TX

The experience was fast and great. Did have some issues with the consultant at the start of picking our new house. It worked out for the best. When choosing our house the advisor rep that showed us told us everything included but towards the end she did not add it to the addendum as promise. I spoke to the concierge and other reps and they got it resolved and got me what was originally promised. I’m loving the new house.

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 4

So so experience

  • Gaurav S.
  • Verified HomeBuyer
  • June 27, 2024
  • Raleigh, NC

Got few issues which should have been take care of on priority but it didn’t happen.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Happy old girl

  • Cynthia W.
  • Verified HomeBuyer
  • June 27, 2024
  • Statesville, NC

I have only been here for 6 weeks and the problems I found have been fix except for appliances, backyard rubble the builders are letting fly into my yard. So I think ill let you know more in 6 months.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Construction Quality

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2024
  • Arlington, TX

Found that the quality of material used during construction are not the level expected based on price paid for home. Make sure that every part of the house is checked and perform a final walkthrough to double check that all issues have been resolved before closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

project forman

  • Vincent J.
  • Verified HomeBuyer
  • June 27, 2024
  • Smyrna, DE

There were a few things that needed to be fixed and i had to wait almost a week for them to be address.

Lennar responded:
Good afternoon ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

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