Lennar Reviews

Excellent sales experience with Agnes and very quick closing

I had a great experience from start to closing. One negative comment, after closing when repairs was needed a response.

The buying process was very quick and smooth. The quality of materials and workmanship can be better. Nail marks are already beginning to pop through the sheet rock and the home is only 2 months old. The walls seem paper thin. It’s been difficult getting in touch with anyone from Lennar.

Kathy, the realtor is very nice. Denise in customer support is great. Very helpful. Ryan, Joe and Justin very nice. On walkthrough before closing, we placed blue tape in areas that needed to be fixed. When I went in a week later to get some measurements, a lot of the blue tape was lying on the floor. Some areas had been fixed and others not. I picked it up and put it back on the places that needed to be taken care of. On the final walk-through found several more things that were basically just shoddy workmanship. There was one place that was really bad on the island and I was told there was nothing they would do about it. Was not happy about it but did not let it stop me from buying the house since I wanted one in this area. I was really shocked to find out that none of the windows come with any screens, and none of the cabinets (kitchen or bath) come with any handles or knobs. There is no lighting over the island or where the dining room table would sit., only around one side of the dining and living rooms. None of these things are options you can get. You have to have them done/added at your own expense. There is no caulking between the quarter round and the floors in the bathrooms leaving a gap and this area open for water to get underneath when you get in and out of the tub. As I said, not the best workmanship for sure. Downspout runs into flowerbed at edge of sidewalk where it washes the mulch out onto the sidewalk causing a walk hazard and leaves a hole where the mulch washes out. Sidewalk has to be swept and cleaned each time it rains. ... More

My agent Bill was excellent. This home needed much better and modern fixtures.

My experience with Lennar construction team couldn't have been worse

the overall purchase was nice and there were no issues I am currently going through the process for some cabinet issues and so far that process has been great, but it is still in process. We moved from out of state and unfortunately the company could not wait an extra 6 days to do the landscaping and all of our grass is probably not going to make it and looks dead At this point this is the main issue we have.

There are things that don’t work to your needs, like cabinets in the kitchen, poor design, especially because supposedly are for older people, they should be easier to set up things…. the shower door is out of balance, so goes back to you and hits you when you are trying to get dry; the extractor by the stove is not attached to any tube that goes outside the roof, so you get all that noise for nothing, because the hot air and smoke goes back into your space …… The quality of the open and close blinders are extremely cheap and they probably will brake soon and it’ll be no way to fix it; that will be money out of your pocket; the system to stop the water in case of a ceiling sprinkler deploys is absurd, it should be one fast key that shuts off the water, not to have to go out to the street to open that heavy cover, lift it and shut off the main valve, like i said it’s ridiculous, especially if you are an older person; there is no cold water in the summer, all the water comes warm, now with the temperatures going down it’s getting better, but shouldn’t be, that means there is poor insulation where the water is passing thru those pipes…….the extractor switch in the laundry room is near the ceiling, so you have to use a step chair to set it on and off, again ridiculous system for housing people over 55 and older…. i have to say that i’m very disappointed with the building and architectural design…. ... More

Overall, the buying process was smooth and satisfactory. Unfortunately, the quality of some materials leaves much to be desired. The cupboards feel subpar, and the drywall is quite thin and fragile, with paint chipping from even minor scratches. The value for the price is just okay, given the quality of materials used. Responsiveness to issues has been lacking. There has been minimal follow-up on concerns raised, and no clear proof has been provided regarding the resolution of third-party inspection findings. The builder and team seem trustworthy and professional in their dealings.

We purchased the home when it was almost complete. While the home is wonderful and we are very happy, I would recommend upgrading the paint and carpet padding. These small things make a HUGE difference. Semi gloss in more areas would have been a much better option. The paint we have is extremely flat almost like a primer only quality. The carpet is okay but better quality padding would have been much better. I want to reiterate we bought our home when it was close to completion and we are very happy so far!

The sales people were great, quite knowledgable and very responsive. The closing team was amazing. It was the smoothest closing that we've ever been through. Our home could be close to amazing. The structure itself is very high quality and the designs are beautiful. On the other hand, the finishes are something else altogether. It is the absolute WORST drywall job of any house we have ever lived in. (This makes 29 homes) there are walls that curve as much as an inch from floor to ceiling! The finish on the drywall looks like a 5th grader did it. (There is a reason they use only flat paint!) The electrical is quite questionable. The majority of the house is wired with 14 gauge wire, yet the breakers are 20amp. (How does that pass code) Some circuits have nearly 20 devices on a single circuit. I have never put more that 8 on a circuit. Appliances, fixtures and the like must be the cheapest they could find. We are in the process of replacing most of them. Even interior door knobs stick or fall off after a month. Customer service after the sale is pretty good. The Lennar Centralized Customer Care seems to work pretty well. When we have used it, we have gotten a response within 2 or 3 days. Overall, we have been fairly pleased with everything, but it really could have been an amazing experience had they not been so cheap on the finishes. ... More

The home buying experience was great. Everyone that help me made me feel very comfortable during the buying process. I have a lot of details in my home that was not fixed, for example- painting issues, water leak by a window.

Overall I’m happy with the house. Before purchasing I inquired about the dead sod and was told fit needed heat to grow and the “good” areas of the yard was a different kind of sod. Well it’s not growing and was told they would deal with the neighborhood as a whole. That was 6 weeks ago and still no answer. After a month of watering the shrubs on the hill they just died and not just mine all 4 other houses have died too.

In general, the house is well-constructed. Ant issues initially, but I believe I've taken care of the problem. The house has no gutters - so that's an add-on charge and ditto for a yard fence. There was a construction issue where someone cut through the condenser line in the outside wall. Created mold and am waiting for a repair. Have a nice little extra light from the outside, however. Warranty guy was quick to show up to review, slow to fix and going on a couple weeks now.

Overall I am satisfied so far but there are a few issues I have to address within this first year.

Overall happy with our home but disappointed for the quality of work. Our short period here we have had roof shingles off, water damage from the second floor bathroom, and several other items we have found.

Look for dust in the basement at walk thru. have it cleaned up before you accept your home.

Quality and workmanship is questionable. To be fair, not just Lennar. Other top Builders have the same issues. Social medial is full of unsatisfied buyers. It is the way of the times. Keep costs low by hiring unskilled labor.

Floor is poorly done. Alot of the fixtures are falling off. As well as the ceiling sprinkler

Lennar offers affordable homes and make buying a smooth and secure process. They have been responsive on repairs and make the process of reporting problems easy with quick turnaround. The only real complaint I have is the cost of utilities in New Braunfels. As I transferred utilities under my name as reqyi by Lennar after closing & not occupying the home until one month later I received a water bill of $422.20 and a gas bill of $215. Lennar put sod & 2 trees on the property and ignored the drought watering rules of watering on Thursdays only and set the timer for 7 days a week, twice daily. This led to a consumption of over 25000 gallons of water for the month I didn’t occupy the home. I’m lucky the city didn’t fine me on top of the charges. As for the gas bill it was so costly due to running it for one month during my absence. Beware of these costly utilities especially if you can’t occupy the home immediately after escrow. ... More

My recent purchase of a Thompson collection worked out great in terms of purchasing process, documentation and financing. The moving in process was quick and efficient with about 2 months of delivery time after my signature. However, I feel like I was a bit rushed with the homeowners orientation and closing. There were some of the interior details that needs fixes and touch ups that I quickly ignored because I didn't want to take too much time to prolong the process. However, I'm only noticing the team is very slow to the responsiveness of the issues and trying hard not to perform any fixes on the issues that I complained. It's a brand new home and I'm already noticing some cracks and imperfections with the painting of the interiors and outdoor concrete areas. I feel like they could have a done a better job especially with the painting. i.e. selecting better quality material and not leaving any visible cracks and imperfections. Some of the trims near the stairs need also some fixing and touch ups. I'm quite happy with my housing purchase but I feel like it could have been better and there is definitely some room for improvement. ... More

In order to closing, rush everything, the quality can imagine, hope they will increase the quality.

Overall a very good experience. The one fly in the ointment was closing day. The general building manager did our walk through and made promises he could not keep. None of them were a big deal. If he hadn't made promises we would have been fine. But he did, and then did not follow through. He should have the maturity not to promise if he cannot deliver.

The home buyer process is great. The workmanship is not up to par. We just had to SAND and repaint the entire interior of the house. Scraping glue and tile mastic off the bath floors. I put in a request last week about the lawn, nothing but weeds, standing water problems in between the houses, erosion at the corner of the slab and no AC flow in the MBR closet. And, I haven’t had anyone contact me about those issues.

We love our home. We feel like we were mislead and are extremely disappointed to find out after the fact when we wanted to have a fence installed that 24% of our property is an easement. Shaun never disclosed this to us and we are not surveyors and the plot plan was not given us at closing or explained to my wife and I or our realtor. It is crazy to think you need a 30 ft drainage easement in Indiana. I lose 15ft of my 16 ft lot on one side and 15ft in the back yard. Our neighbor also loses 15ft on the side of their house. I have spoken to a couple other couples moving in their homes and they were not told this fact either. Shame on you for not disclosing this. I think I deserve a credit on my purchase price! On top of that I have to pay for the watering and I have 24% of land I can’t use for fence or anything permanent. If the water gets that high in this easement we will all need a boat. I would like to survey the other people in this neighborhood who have installed fences if they were told in advance of this much land loss. My guess is they didn’t. ... More