Lennar Reviews

GreatCustomer service and buying experience low quality fit and finish

I had the most wonderful sales rep. Laurie Swisher she was there for us 110% We just loved her. A true asset to your company.

We closed on time as scheduled. With that said minor issues were repaired that were identified during the initial walk-through but we did experience problems getting things fixed after we closed and moved in. For example I found a large dent on the refrigerator and was told by the construction manager to just call Frigidaire and have it replaced under the warranty which made no sense to me since a dent on the refrigerator Does not seem like a warranty item to me

Fantastic buying experience. The challenge we have is with the level of building outweighing issues after build, supply and demand. The responsiveness and the level of care from the Construction Manager and directives given are a problem. The communication given by the customer care team is beyond unacceptable. The home owner shouldn't have to follow up on every issues and get time lines or keep them in line with job time lines. I hope they fix them. We love our home and its a beautiful area but after you have paid and moved in others who haven't moved in are put as priority when you have warranty item issues. They need to fix this! ... More

Cheap paint and appliances. Everything else is good.

Make sure you understand once you move in, their attitude changes and not for the good!

Our home buying experience was great. Ty was a pleasure to work with! Everything seemed great and was going as planned. A few unexpected things occured and fast forward to our home being finished - we feel that our home was rushed and the quality of the workmanship was out the door. We felt rushed upon our walk through "tape walk" a lot of things were pointed out but poorly fixed. As of today, we are still finding things that could've been caught and fixed upon their initial "QA" walk through which I believe never happened. But overall we are happy with our home despite the issues... Even if it's a new house I'd advise a personal inspection and make sure to keep a keen eye on any issues upon your walkthrough. ... More

I have been waiting on repairs for over two months.

I love the house but I keep finding little things wrong with the house. Dina Cooley is a god send but apparently she’s frustrated with my calls and texts.

When you do the walk there are places that you don’t look at. The kitchen cabinets on top were broken, uneven, wrong cuts. The wall over these cabinets had a whole. You only see this if you go On top of the kitchen counters. My tub makes a noise like if a tractor is in there. I submitted a tickets since December, they went to check it and said they would come fix it, it’s been over a month since. At the begging very responsive but after they said they had to fix it, they never came back.

To explain clearly when you upgrade to granite that it is not sealed and may get stained and for the warranty managers within the first 6 to 3 days should just let you know not lead you on that it would be done by the granite company. But I do have to say that Dennis one of the construction managers was definitely one that followed through with every request. And Michael definitely tried to do the best that he was able to do our sales consultant Nicole was spectacular and extremely professional and very helpful I would definitely recommend for her to always be at the front line of any sales office for an hour I would like this comment to be extended to her ... More

There was a bees nest which was removed and the missing paint in the corner was supposed to be painted over. Job never done.

I recently purchased a home from Lennar, and overall, my experience was quite positive with a few areas for improvement. What I liked: The offer process was smooth and well-coordinated. Lennar's team communicated promptly and ensured that everything progressed as expected. Both the loan officer and the customer sales agent were extremely helpful, making the home-buying journey seamless and less stressful. The construction manager was receptive to any issues I pointed out and was always ready to address them. He also provided some valuable tips on home maintenance. Areas for improvement: There were times when I found it difficult to communicate or reschedule meetings. Some walk-throughs were scheduled without considering my availability, and my attempts to reschedule went unanswered. This led to a few inconvenient situations where I had no choice but to attend as scheduled. While the home overall meets expectations, I feel the quality could be better in some areas. For example, I noticed that the wood quality in the attic was not up to par, and some details like missing garage opener studs were disappointing. In summary, I appreciate Lennar's organized approach and helpful staff, but there are a few areas—particularly regarding communication and certain aspects of construction quality—where improvements can be made. ... More

Ok, but could have been a higher quality product/ material. Electrical GFIs are not installed so you cannot use a hair dryer without tripping the power. The postal service is non existent, online packages undeliverable since the address does not exist. The most frustrating is the address being not found. No food delivery services or Uber cabs or any deliveries gets to us. We’ve had to use the Publix supermarket as our drop off. I’m told it will get started soon so until then, I “reside” at Publix on Palm Drive!

Punchlist items have been slow to be resolved. I closed on March 28th and am still waiting for two major items to be resolved. Also, there was lack of communication regarding my mailbox and i never received the keys. I am waiting for the keys so i can get my mail.

I’m lost on HOA help Not able to login There is some security key. No clue if it’s given or what it is My garage door glass had scratch from day one but don’t know who to reach My front door key pad doesn’t work, no clue who to call Don’t know how to pay the dues Just a big messy experience once closing happened

Although the buying experience was smooth and easy, upon delivery the 1st day my AC broke making the move in 90’ weather difficult and it took a week to get repaired. Since moving in I’ve had contractor after contractor in my home doing repairs that quite frankly should have been addressed prior to turn over. Broken roof trusses, roof repairs needed, drainage issues poor carpet installation to name a few. My back yard has been a swampy since move in 8 weeks ago because of an issue with the sump pump installation. Overall I like my home but am disappointed with all of the complications, they definitely need better quality control, as the contractors do subpar work, and the builder clearly just wants to get the house delivered so they get there money. I paid fair market value for a home that has had me stuck waiting for repairs every week since I moved in, and I still have many more to go. If you buy a Lennar home make sure you do your own home inspection, they clearly don’t monitor construction well. After the first year those repairs will fall on your wallet, and absorb a lot of time waiting for repairs ... More

The home buying experience was nice. Everything worked well. Now that we're living at the house we started noticing how crappy some things are. After a month and a half living here, yesterday we were able to use the dishwasher. We couldn't use it because whoever installed it didn't put a part for the water to work on the appliance. And everyone at Lennar instead of swapping the dishwasher, to look good with us, simply told us to call warranty. Warranty for something brand new that didn't performed correctly from day one. Can you believe that? Bathroom's have no accesories at all. Not even for putting the toilet paper and bath towels. Things that you don't look at the wall through because, simply, you are looking into more important things. ... More

The buying process was easy and efficient. The repairs were mostly timely. I still have a few outstanding issues. My biggest concern is that the website states that all of the appliances are included. My neighbors received all of the appliances listed on the website as promised. I did not. I did not receive a washer dryer refrigerator or air conditioning like my neighbors. I have requested information and resolve from customer care, and the regional vice president about this issue and have not been given a response.

Overall purchase experience was quick and easy. Staff were all great. However, once moved in there were some issues that needed to be addressed (heater was wired wrong and didn’t work properly, a gas leak and material issues used between the brick and the interior wall) which took time and effort due to the fact that everything has to go through the warranty office after closing. In addition, it seems that no supervisor actually walked thru and did a final quality/control inspection? Things you only discover after living in the house a while. (Poor workmanship on the interior finish, trash hidden under the water heater space and in the attic, no emergency work contact number stickers where the sales office said they were, dirt in all the door jams, window jams, closets, insulation being blown out the vents, missing hardware for kitchen shelves, paint drips on the carpet etc). Lots of little things that were left unfinished that should have been addressed before owner occupancy. I should have been more attentive and personally checked every square inch. I have not experienced same issues with other builders previously. But, the actual purchase experience was quick and effortless. ... More

While the home buying experience was good with great support from lennar mortgage, we have issues with the quality and some of the basic stuffs.

Was a great experience working with them I’m always going to look for them whenever I’m get a chance to buy another home

Overall great experience. The consultants were awesome. But as far as workmanship, fast and sloppy not quality materials used. They don’t even come with ceiling fans anymore.

I have a running list of isues to have repaired. Broken Kitchen cabinets, intendtation on floor, no heat in Master bath and closet. Having to use a portable heater. Windows are icing up inside of house. I have a sink hold along side the house. The ground is pulling away from house. We have 1-2 inch beside the lawn.

The purchasing process was smooth and without any problems. Everyone was friendly and very helpful. I did not run in to any problems until after closing. Do not accept verbal promises to correct things after closing. Get everything in writing about what will be done!