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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21976 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

First house

  • Brian H.
  • Verified Homebuyer
  • July 27, 2024
  • New Caney, TX

This being our first purchase and it being a new build, Lennar helped us along the way every step, the quality of the house is above others, when you have questions or concerns they respond quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • Twanna W.
  • Verified Homebuyer
  • July 27, 2024
  • Cantonment, FL

My journey started with my husband and I just looking and dreaming. Credit wasn’t great. Meet Marcia, who walked us through Sagewood. She he told us about McKenzie Ridge. She was very helpful and really felt what we wanted. A couple weeks later we went to McKenzie Ridge where we met Lynn. She was so enthusiastic and made our experience exciting. She gave her loan officer my information and told me that she would help get us on the right track. If it wasn’t for Lynn’s enthusiasm, I wouldn’t have taken the steps to work towards my dream. I am forever grateful for her. I would definitely ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Super

  • Marcin K.
  • Verified Homebuyer
  • July 27, 2024
  • Ave Maria, FL

Everything’s was great and fast .super , Marcin

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I am satisfied

  • Voguenst C.
  • Verified Homebuyer
  • July 27, 2024
  • Lakeland, FL

I am highly satisfied about all the services that Lennar provided to my family, I give so many people information about Lennar services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trash experience

  • Brian S.
  • Verified Homebuyer
  • July 27, 2024
  • Crandall, TX

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.

Lennar responded:
Thank you, Brian for taking the time to share your comments. We are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Buyer Milton

  • Milton H.
  • Verified Homebuyer
  • July 27, 2024
  • Hampton, GA

My experience first started was not professional at all.Inform Lennar about my concern and was immediately put me with another loan officer (Oliver Washington) who was just fantastic,very professional,very knowledgeable,very helpful individual,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Duong M.
  • Verified Homebuyer
  • July 27, 2024
  • Murrieta, CA

Great experience with Lennar team. Thank you.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

3rd Time Lennar Homebuyer

  • Anonymous
  • Verified Homebuyer
  • July 26, 2024
  • Henderson, NV

I am a 3rd time Lennar homebuyer and I would not purchase from anyone else here in the Henderson/Las Vegas area. Lennar has a team of people that navigate you through the homebuying process. From the 1st walkthrough of the model to the final 1 year warranty process on your closed home, everything is done well. The number 1 reason I choose Lennar is that they are generous in their all-included home items, rate buy-downs, and negotiations on standing inventory are fair. They want to sell you a home and you want to buy one. Win/Win

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good. It could have been better….

  • William D.
  • Verified Homebuyer
  • July 26, 2024
  • Summerville, SC

Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Onerous customer unfriendly experience

  • Eileen C.
  • Verified Homebuyer
  • July 25, 2024
  • Oakhurst, NJ

The mortgage process was onerous, horrendous and designed for Lennar, NOT the customer After holding 4 FHA mortgages, we will never do business again with Lennar NOR EVER recommend to others!! Workmanship and materials are cheaply done and poor spackling/sheetrock work and zero satisfaction to our numerous requests to FIX!! Our floors are horrendous ... they literally colored in our kitchen floor with crayon before we moved in!!! Sheetrock had to be repeatedly repaired and is STILL unacceptable! If we didn't have medical family crisis going on in our lives right now, we would be doing ...

Lennar responded:
Thank you, Eileen for taking the time to share your experience as a Homebuyer. We are sorry to hear about your medical family crisis and that you have had to submit numerous requests to fix some items in your home. I will share your feedback with upper management for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Issues.

  • Lawrence C.
  • Verified Homebuyer
  • July 25, 2024
  • Las Vegas, NV

Overall Homebuying Experience was ok. Quality of workmanship & Materials are OK. After living in the house for almost 2 months, I have noticed several things that need attention. I have had a couple of Issues that needed attention sooner then later with electrical and HVAC issues. They were resolved quickly. I trust the other things that need attention will be addressed quickly when i submit my list. Value for the price paid was fair for the current market. Everyone wants a "BETTER" price. It is only money. the overall design of the house fits my needs. that is priceless. I would ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Travis - Excellent

  • Linda V.
  • Verified Homebuyer
  • July 25, 2024
  • Jarrell, TX

Travis demonstrated excellent customer care and quality work!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!!!

  • George O.
  • Verified Homebuyer
  • July 25, 2024
  • Spartanburg, SC

Don’t wait. Call to get started.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unprofessional and Unethical

  • Anonymous
  • Verified Homebuyer
  • July 25, 2024
  • Troutman, NC

Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Awesome buying experience

  • Michael B.
  • Verified Homebuyer
  • July 25, 2024
  • Waconia, MN

Jody our realtor was awesome! She went out of her way to make us happy. We signed a purchase agreement and realized another home would better fit our needs. She transferred us to the other home seamlessly!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience and helpful staff

  • Ashil L.
  • Verified Homebuyer
  • July 25, 2024
  • Charles Town, WV

Great staff who are helpful to provide details of the area and community. Ver knowledgeable and welcoming.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Totally Satisfied with My Home Purchase

  • Salim H.
  • Verified Homebuyer
  • July 25, 2024
  • Conroe, TX

My experience with buying a new home was fantastic. The process was smooth, and the team was very helpful. I am completely satisfied with my new home and would highly recommend this builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience, team work is good.

  • Nila P.
  • Verified Homebuyer
  • July 25, 2024
  • Plumsted Township, NJ

Material. Use was good. Work was done on time. That help us lot.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Too many Lies

  • Bradford B.
  • Verified Homebuyer
  • July 25, 2024
  • Whitestown, IN

Just over promised, under delivered.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Lots of issues encountered!

  • Anonymous
  • Verified Homebuyer
  • July 25, 2024
  • Wimauma, FL

The community is a good-looking community BUT since we got here, there are TOO MANY issues with the CDC not properly following up with things to do despite there is a major budget. So where does this budget money go? Also, they cancel meetings most of the time and the homeowner have little to say because they do not want to listen during the meetings. Also, gates are not working, sometimes the water fountain stop working, palms are all over the entrance, flowers have not been replaced nor the mulch and the grass looks pretty bad in many houses. After buying the house, there are so many ...

Lennar responded:
Thank you for taking the time to share your experience. We apologize for the inconvenience. I will share your comments with the community manager for their review. We are committed to resolving any outstanding issues and turning your experience into a positive one, for any warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Best builder!

  • Anonymous
  • Verified Homebuyer
  • July 24, 2024
  • Saint Cloud, FL

Amazing experience, great team, amazing quality. Super happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lazy & sloppy work found all over new house

  • Joseph B.
  • Verified Homebuyer
  • July 23, 2024
  • Magnolia, TX

We were originally offered a chance to get a lower interest rate and then right before closing were told that there was no way to even consider lowering the interest rate, but it was kinda too late at that point for us. Our closing date was miscommunicated to us and after planning move out dates at our other place and setting up installation appointments at the new place, this delay in closing caused us to have to rush back and forth to get everything moved in half the time we expected to have. After moving in, we found multiple issues.....paint on the carpet, paint on the vinyl plank ...

Lennar responded:
Good afternoon Joseph. Thank you for taking the time to share your experience with us. We are sorry to hear about the miscommunication and the issues in your home that have had to be repaired. Moving forward, we hope we can change your sentiment to a more positive one. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

See my comments in the Review section.

  • Ross P.
  • Verified Homebuyer
  • July 23, 2024
  • Santa Clarita, CA

The overall quality of home is good, the community is not, the landscaping in front of the house is lacking adequate plant material and the community slopes are a disaster. By not making your community improvements a priority (rec centers, slopes, front yard landscaping, street lights, sidewalks) you have and continue to impact your reputation and I would have to assume your sales. Also, the entrance gates do not appear to be designed to control foot traffic, Not sure if this is by design or not. I will need to review your EIR and conditions of approval.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 2

Disappointing and Dissatisfied

  • David P.
  • Verified Homebuyer
  • July 23, 2024
  • Fontana, CA

Our initial sales agent Corina was perfect. Attentive and responsive Since then we have had nothing but problems. Plumbing leaks, painting issues, cabinet issues,, irrigation, counters and in trying to fix your problems your people have damaged our personal possessions. Oh and by the way one bathroom sink fell from the counter this morning. That is not all the issues we have put in for repair just what I can remember at the moment. Lennar has taken what was supposed to be a great experience and ruined it and taken 800k as well. Not something I will be recommending. Quite the opposite

Lennar responded:
Thank you David for taking the time to share your experience with us. We are sorry to hear about your experience. I have shared your feedback with upper management for their review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 2

10/10 Experience

  • Shem B.
  • Verified Homebuyer
  • July 23, 2024
  • San Antonio, TX

The experience was awesome!! They really helped out in showing what to look for on the homes, would definitely buy from them again,

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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