Lennar Reviews

Lennar has been awesome to work with it. We had our questions clarified in time and had a good experience with the sales agent who was ready to answer our questions leading up to closing. The construction team was also very diligent in fixing issues we found before inspection as well as the items found during inspection. Lennar's warranty service has been pretty slow and unresponsive and hope this can be improved.

We purchased a home in the village with a closing date of sept 15. Ashley was our sales person and was absolutely wonderful! The house had many issue on closing date that was supposed to be repaired before closing. We did a walk through the day of closing, with an extensive list.....2 weeks later nothing repaired, scheduled or communicated. I sent another email requesting communication. The warranty team followed up. Ken, Isaiah, and Hillary came by for another list. FINALLY, we have forward traction! I am hopeful things will be completed, moral of the story.........construction team is horrible, warranty team is awesome! ... More

Even though they have a field rep that is amazing the workmanship of the home I bought is not well put together. My experience with Lennar has not been what I had expected at all. The many issues I have encountered are not small issues and very concerning to me at this point. Electrical issues, pipe leak, AC issues I can go on. Just not a happy home buyer right now.

We have tried to be who we are which is very accommodating and understanding people. Unfortunately the system has not been conducive to continue that. I have asked repeatedly to have our front door replaced to no avail. I had to place a chain around the two latches to secure our home. We have informed your staff that we don’t feel safe and that did nothing. You want more disappointments call me at216-789-2649. I don’t expect a call!!!

Poor finish work , grout @ tile work extremely poor workmanship , had a customer care representative on virtual inspection of tile work , never heard another word from lennar if they would accept or deny claim , home was very dirty when we moved in layer of dust on hard floor surface was hard to believe , expected better

Lennar aesthetically designs very nice homes. They have nailed the advertising, sales, and mortgage process making it so easy to find and purchase a home seamlessly. Quality of interior finishes, choices, and overall craftsmanship is lacking. The Covid related issues of supply chain and labor issues have exacerbated their ability to deliver quality. During the finish construction process, their own workers damage things like cabinets, wood floors, etc before you even move in. - then you as the buyer are forced to chase them to replace and fix everything. From framing that is off plum and bulging walls to gouges out of floors, entry doors that are not sealed, damaged sub floor, boards not screwed down when you walk through the home, - the list goes on. I don’t have a any experience with Lennar pre-Covid - but it seems the same problems exist across the newer homes in the development built during this time. None of the issues can’t be fixed, but it’s not great to move into a brand new home and spend months having them fix things. Whoever runs quality inspections is inept. The focus is passing town inspections and getting homes closed. ... More

I wish I had not bought a lennar house it has really bad workman's and very cheap materials.

There isn’t want square edge or right angle in this entire house. Concrete is crooked.. patio, porch, driveway etc.

Rat infestation, from Lennar building behind us. Lennar knew this would happen, so they put it in your contract that they are not responsible for rodents. It has cost me over $6,000 to get rid of the rats.

We had a great home buying experience - everything went perfectly. The quality of the work is what is really upsetting to us. The trim work and paint are awful. They quality of the paint and the paint job is terrible. They do have someone coming to do “touch ups” but honestly they whole house needs to be redone.

Still waiting on repairs

Still waiting for repairs 120 days moved in.

The overall purchasing and closing was great. I was kept informed throughout the process. The follow up on the numerous issues with the home has been tedious at best.

The inside was rushed and you can tell a lot of skipped steps.

Still haven’t resolved issues

There are few things I had communicated with the builders project manager which have still not been fixed. so not happy about it, there is also a hole in the roofs plywood (not leaking) but example of poor material used. I'm still in my 1 year warranty and will put in tickets to get them fixed, but this is just how my feelings are for an investment like this.

Bruce, Keith and Stuart made my home purchase an easy adventure from the start, through construction and after. Brian and Lucy from Eagle Mortgage made the paperwork process easy and my remote closing a breeze.

Had a great experience with the sales, post sales and customer exp team. Loved it! House was build with good quality.

We are very happy with our purchase.

We lived in our home for over four months as of November 18 to March 18 and we can’t even go out on our patio or walk out the front door without being attacked by a swarm of flying mosquitoes, see we have a pond in the back of our home that has not been treated for the mosquito larvae creates bugs all around the community it has been a Nightmare... No One wants to take responsibility for the damage going on to my home my Paint my Screen. Lennar is not taking responsibility HOA is not taking responsibility there doing nothing this has to be addressed. Lannar HOA Please!!

Not explaining about the warranty of the house

The transition from Cal Atlantic to Lennar was very unorganized. They installed the HVAC system before the roof was on. They had the wrong prints for our home and installed walls where they did not belong. They did not insulate behind the bump out walls until I caught it ...right before drywall. They got mud all over our upgraded carpet on 8 different occasions and had to replace the carpet. The wood floors were also scratched up in several areas because they did not cover them. I could go on....

My overall buying experience was great. What I would tell others to beware of is quality of workmanship. Higher your own inspector to come prior to closing to help catch any issues. I made the mistake of relying soly on Lennar and I sincerely regret not taking that step prior to closing. I have found several issues with the home. Lennar has came to fix those things which is good. My biggest issue is I have an AC issue and still not 100% fixed. At my walk thru and when I moved in the AC could cool to whatever temperature I set including 68 degrees in Summer. 2 weeks later the masterbedroom felt hot and system would not go below 74 degrees. They have found a few things. A leak in the air duct and had to recharge system with coolant, and an air flow balance issue. After more test and another air balance the air flow feels much better but system still doesnt cool under 72 degrees in Sept. They are coming to replace a duct to the masterbedroom but nothing else. This still leaves me w a brand new AC in a brand new home that was almost a half a million dollars and the system wont go under a certain temperature. Either its the AC system or the home instelf built with poor quality. They rush to get these homes to close and I dont think us home owners get Quality bc they focus on Quanity of homes to sale. ... More

I had multiple issues found before closing and was told they would be fixed never happened now I have to put in a warranty claim to get it fixed

Sales rep is awesome, before and after sale, he (Logan) is extremely supportive and humble. Few issues from the punch list were not completed, after taking possession, I created the ticket but not all the issues are resolved and the tickets are closed.quality of material is significantly dropped from other projects in Erie, Co. Broken HVAC base is not replaced, water flow in basement is not towards drain but nothing is being done in spite logging ticket, 5 shrubs and 2 trees died and few patches of grass but only 2 trees are replaced and for rest I am continuously following up without much luck. ... More