Lennar Reviews

Overall experience is great. Happy!

Great experience along the way with Lennar,my only complaint is now that I am living there the HOA isn’t responding to any of my requests to finish out the house and put up and fence

Right from her visit to Lennar office in December 23 to signing the documents in April24 the journey has been very efficient and satisfactory. Laura kept us updated reg the progress of the construction. Walk through was detailed with Sharmin. The only thing I was underwhelmed by is my closing day. Firstly there is nothing like celebration. I did not have to go back and forth to the office to close and get the keys. Everything could have been done at the home after the final walk through with Matt who was very nice. I could have received all the contact numbers for utilities right on my kitchen island. I had to ask the gentleman covering for Laura in The office for them and then he started to message me with those numbers. There should have been a welcoming folder with all the important phone numbers like utilities, watering days, landscaping, pest control, lanai, pool etc. Laura was busy that day. It would have been nice to have Laura there for us but I understand she was assigned elsewhere. But I love my home. Got what I paid for and am happy ... More

Overall happy with our home but disappointed for the quality of work. Our short period here we have had roof shingles off, water damage from the second floor bathroom, and several other items we have found.

The homebuying was very smooth with Lenner

Grass takes a long time to get installed. Mud runs down the street and pools up in front of my home, so road repair is needed to make the water run off. AC needed tuned and was fixed quickly! Common areas need maintenance in a big way, please address.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More

Once items were not resolved on the punch list we were passed to many different individuals and did not appear it was any one specific individual's job to resolve the house to get us to close. Do not recommend the mortgage team for the same reason. I would not purchase through Lennar again based on this experience.

House is great, service is poor. Lennar doesn't care once they have your money. Follow-up on issues is slow and you are made to feel like your issues are so trivial. A lot of money is spent on a new home, I don't think it is unreasonable to ask for even minor things to be right. I shouldnt have to fix things on my own.

The sales person for my home was horrible. Had no clue what she was doing. Numbers were all over the place every single day. The mortgage and title people were nice though. But, no one ever gave me the exact breakdown of how much my payments were. Totally unacceptable. In fact, I am probably going to sell my house.

I didn't find Lennar had any good communication with buyer

Very easy, everyone was nice

My experience with Lennar was outstanding. I would highly recommend Lennar to family or friends that are looking for a quality new construction home. From our first introduction to the new home consultants, the Lennar mortgage agents, to the customer care team, Lennar made our dream of owning a new home become a reality.

I think this builder doesn't pay enough attention to details. I've had far too many issues that indicate to me that the build was a rush job. Issues with the stove, dishwasher, cosmetic oversights, the almost dead sod/grass in my backyard, even down to the amount of studs in the wall that make it difficult to mount a TV in the living room. The design of the home is beautiful but it seems this builder has cut corners to save on costs. And these oversights have caused me to open a lot of service tickets for fixes when if they just took their time and reviewed their work, none of these issues wouldn't have arisen. ... More

The most Stressful home buying experience ever!! Salespeople make promises that are not allowed by builder. Watch out for the sales gimmicks, they use sketchy sales practices.. I read the R&R's before purchasing with promises for a fence then the builder changes the docs. after submitting request for one. Lennar is not to be trusted. Love the location and floorplan. Unresponsive property management.

My experience with buying this house was not great. The company's promotions didn't benefit me, and they kept taking things away from the house, blaming it on costs. The customer service was poor, and they were mostly unavailable except through text. I'm not satisfied with the experience, and I'm unlikely to buy from this builder again or recommend them.

The finance team purchasing team, all extremely responsive very happy with Lennar financing and purchasing. The only letdown was a little bit maybe a newer Construction rep walk-through person should be a little bit better polished on customer service. The overall responsiveness when we have had any issues has been fantastic and very very quick Jorden has been great.

I’m a first homebuyer, I didn’t know what to expect but my experience was very good, the process went by very fast. Faster than I thought it would.My loan officer was fantastic. She worked very hard to get me into my home it couldn’t have went any better. Thanks so much.

I really appreciate the help of Lennar customer care.Despite of some drawbacks, my experience with this builder has been positive.

good builder. carlos is good sales guy

The best thing I can say about it is that it is a nice looking house. I assume that because the houses are built quickly it takes a lot to keep up on quality control, but I just feel that you get what you pay for. It really feels like a nice starter home but not what I was hoping for in terms of quality. I understand that they have to save money to sell at the price point they are trying to keep but some things really feel cheap. The Home buying process is not like any other builder I have worked with. There is no flexibility or understanding from the company at all. It's their way or no way. This makes it difficult for someone selling one house and buying a Lennar house. It might be great for a first time home buyer, or someone looking for a retirement home. They have been responsive to warranty claims quickly so far. I do appreciate that service! ... More

They have closing I had two dead trees, one front one and back. I have been dealing with a gentleman that is horrible. His name is KRIS I have probably 50 text messages of him saying they are going to replace both trees, but they only replaced the one in front, two days after I moved in I had Prince and Son evaluate both trees. They said they were both dead. KRIS be ashamed of his self not respond to his messages and now I have a dead tree in my backyard. I have been living here for over a month and my first water bill was $648 so yes I have been watering the property , they landscape the house next door. They went all the way on my property to my house and filled the whole side of the house with side on top of my nice green lawn and I still have one uncovered sprinkler head. I would never buy a home again from Lennar and , I am a contractor ... More

Excellent good job

Viet and Logan went the extra mile.

I purchased my home about 2 months ago . I am just finding outlets that don’t work the molding is cracked and the shower drain isn’t finished. I could not be present for my final inspection because I am active duty military and I was away. I have been trying to reach somebody because I was never given a key to the pool area but I am getting nothing. I am so disappointed