Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21977 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Very good overall quality. Plus we love the community.
- Arlene W.
- Verified Homebuyer
- July 20, 2024
- Fort Myers, FL
The salesperson Shannon was truly awesome!!!!!!She worked with us through the entire process and answered all our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Can be better
- Fabrice A.
- Verified Homebuyer
- July 20, 2024
- New Caney, TX
Shower tub can be better. It’s plastic all over driveway. They can put some scorn light. I am also the living room and bedroom. They can put some ceiling fan. And last in the kitchen, they can put some backsplash thank you.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Style of the home is beautiful
- Sammy M.
- Verified Homebuyer
- July 20, 2024
- Ocala, FL
The overall experience wasn't all bad, but it wasn't up to my expectations. The garage in the home shouldn't be called a double-sized car garage space. In the garage, only one car fits. There was a water leak in the main line of the home, which they fixed in 24 hours but never fixed the landscape on the property. Also, I had to pay for the water bill because the letter that Lennar gave me for the bill didn't work. Nails are sticking out of the carpet, and the house was not being fully cleaned before closing. We bought our home out of state and never saw the property in person until we ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Great people
- Anonymous
- Verified Homebuyer
- July 20, 2024
- Hardeeville, SC
We are very pleased to have bought from Lennar homes. They are very nice people and they work with you especially Mr. Matt. Thank you Lennar homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Home Purchasing Experience, (Mostly) Great Post-Purchase
- Anonymous
- Verified Homebuyer
- July 20, 2024
- Sharpsburg, GA
The process to purchase within the neighborhood was entirely subpar. The agent who helped assist through the purchasing process almost made us not want to purchase the home- There was obvious flaws throughout the house (cracks in railing/misplaced and discolored carpet/ect) and the agent wouldn’t even acknowledge there were issues. Until we talked to a neighbor of their post-purchase experience we would not have moved forward with the purchase. The post-purchase process was phenomenal, however. Dusty and Lamar have been great. I’ve appreciated their willingness to address the issues ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Beri
- Beryl S.
- Verified Homebuyer
- July 20, 2024
- Wimauma, FL
Customer service personnel were courteous. No towel rack or toilet paper holder ln bathrooms. No trees in backyard. These should be standard. Homes should have a back patio. Not worth the money. Very disappointed with Lennar. Lots of trouble calls to fix issues in the first month.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Easy
- Sandra O.
- Verified Homebuyer
- July 20, 2024
- Columbia, TN
So happy with my new home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great builder from beginning to end!
- Jerome B.
- Verified Homebuyer
- July 20, 2024
- Calabash, NC
Lennar was fantastic from the initial meeting, through the sales process and house viewing, to the final signatures and any small issues I might have had. The quality and the value of the home is exactly what we were seeking. We will recommend Lennar to any family or friends that are looking to move.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Angeline
- Mary K.
- Verified Homebuyer
- July 20, 2024
- Land O' Lakes, FL
Buying a new home is stressful and that is not because of Lennar, it's the process. Having said that, everyone I dealt with was professional and patient. Both walk-throughs went well and issues were addressed promptly.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Well done!
- Patrick M.
- Verified Homebuyer
- July 20, 2024
- Summerville, SC
Coming from out of state and with no local real estate, banking or other relationships Lennar made our home buying experience as good as it gets. A fair deal, knowledgeable agents and lending available made for a simple transaction. Shannon was o' so patient as we viewed the models more than a dozen times. Ian, the project manager, went out of his way to answer questions and walk us through construction points and final home delivery. Again I say, well done!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mr. Michael
- Michael J.
- Verified Homebuyer
- July 20, 2024
- Troutman, NC
My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.
Lennar responded:
Good afternoon Michael,
We are sorry to hear that your experience with the grass in your new home has not been up to your expectations. Moving forward, if you have any questions or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 5
Trustworthiness 2
Responsiveness 3
worst experience ever!!
- Scott F.
- Verified Homebuyer
- July 20, 2024
- Valparaiso, IN
We purchased a house end of May. We had 2 closing walkthroughs and put different colored painters tape up. Almost 60 days later, repairs still haven't been made. They keep telling me it will get fixed. I have spoken to 7 different representatives of the company, and my house is still in shambles. Leaky basement, dings and Knicks, walls that wave, scratches in the floor, hvac not hooked up, plus many more problems. I currently have 17 outstanding work orders, and the contractor told us we were "particular"! My back yard, as that of my neighbor has a pond in it now from the grading that ...
Lennar responded:
Good afternoon Scott, thank you for taking the time to share your recent homebuying experience with us. If there are any remaining issues to be completed, Please email a detailed list to LennarNews@Lennar.com, referencing this review, and include your contact information. This will allow us to follow up with the appropriate team who can work diligently to get everything completed. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
MATLAT
- MATLAT, I.
- Verified Homebuyer
- July 20, 2024
- Parker, CO
This was a good experience for a difficult housing market in the Denver area, so glad we decided to purchase a new build. There was a lot of communications that answered many questions. Appreciated the dusty shoe walk through that give an understanding of the construction behind the walls. Being a distant buyer, you made a stressful time easier. The new construction is beautiful and is now a beautiful home for the family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home and value, along with staff to make it happen.
- Brice M.
- Verified Homebuyer
- July 20, 2024
- Meridian, ID
We were a little worried going with such a big production builder. We didn't get any choices, but what Lennar selected for us worked great for our needs. They also have great quality control to assure their home buyers concerns are met. Very happy with the final product.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nice home for the price.
- Gregory S.
- Verified Homebuyer
- July 20, 2024
- Summerville, SC
Wish there was a bit higher quality of construction (I.E. 2X6 vice 2X4 framing). Also there are simply not enough outlets installed nor utility sink plumbing in the garage. All of which I would have been happy to pay for if that was an option!
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
The quality of the home is not expected.
- Srikanth P.
- Verified Homebuyer
- July 20, 2024
- Georgetown, TX
The quality of the home is not good.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
Overall went smoothly and quickly.
- Lorie B.
- Verified Homebuyer
- July 20, 2024
- Osseo, MN
Overall very positive. Closing went smoothly.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar did a good job.
- Kyung J.
- Verified Homebuyer
- July 20, 2024
- Athens, AL
Purchasing and moving in was like a breeze. People I dealt with were all very helpful throuout the process. After moving in, Joe Potter, the maintenance coordinator and Hunter, construction manager helped a lot with our first weeks of icebreaking with the house. Although there were things I wish had got more work before completion, overall the property has a good value I guess. I am sure I will say good of Lennar whenever asked.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Evetything was good
- Anonymous
- Verified Homebuyer
- July 20, 2024
- Davenport, FL
Evetything was good, the only problem was the sales agent, he told me a lot of wrong informations
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Did not have any personal contacts with the builder. However, lots of contacts with builder construction people and warranty contractors
- Gene E.
- Verified Homebuyer
- July 20, 2024
- Rogers, MN
I unfortunately had a major issue 2 weeks after I moved in. Woke up to flooding in the main areas of the house. Was advised a sheetrocking person put a nail in the plumbing. The disaster was a nightmare. After 2 weeks of total disruption all floors were replaced. However, Kari our warranty contractor went above and beyond to make things right as soon as possible. She was genuinely concerned and worked extremely hard to get everything coordinated. Most everyone was very responsive to my needs. Finally, I’m able to enjoy my beautiful home
Total Score 4
Quality 2
Trustworthiness 5
Responsiveness 5
MJ - Construction Manager
- Andrew L.
- Verified Homebuyer
- July 20, 2024
- Las Vegas, NV
MJ was amazing. She was very genuine and very efficient. She was ready with anything I needed and explained everything extremely well. She is a jewel to the Lennar family. I nicknamed her "the Mayor" since she knew everything, everyone, and was really readily available for anything I needed. I would say she is your MVP when it comes to a new homeowner experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Owner
- Joseph D.
- Verified Homebuyer
- July 20, 2024
- Punta Gorda, FL
Disappointed in the quality of the work. No attention to details
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Extremely poor quality, no consistency
- Anonymous
- Verified Homebuyer
- July 20, 2024
- Westfield, IN
I will never recommend Lennar home to anyone as house qualy is extremely poor, no consistency, bad materials used
Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. we are sorry to hear we did not meet your New Home expectations. We hope that moving forward we can change your sentiment towards a more positive one. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Great customer service
- Amanda T.
- Verified Homebuyer
- July 20, 2024
- Otsego, MN
Ryan has always been really helpful with any questions I had.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Professional
- Eileen A.
- Verified Homebuyer
- July 20, 2024
- Wimauma, FL
Very helpful and explanations of questions when asked
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
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