Skip main navigation

Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21977 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21977 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

very nice and very professional

  • Anonymous
  • Verified Homebuyer
  • July 20, 2024
  • Henderson, NV

very nice and very professional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was good!

  • Ivory B.
  • Verified Homebuyer
  • July 20, 2024
  • White Plains, MD

Very easy to work with Lennar realator and the mgtm team that did the final punch list of items to be done before closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality Check

  • Raghu K.
  • Verified Homebuyer
  • July 20, 2024
  • Poway, CA

It would be great if Lennar play a key role in quality check; we personally ran into multiple hassles due to poor quality inspection after completion of each area.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 5

Miss

  • Anonymous
  • Verified Homebuyer
  • July 20, 2024
  • Happy Valley, OR

Pay attention to wall lots of touch up needed. Preferred loan officer was hard to get hold off

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Great service experience

  • Hien L.
  • Verified Homebuyer
  • July 20, 2024
  • Richmond, TX

I obtained my loan from Lennar Mortgage. Ryan was great to work with . He was always available for questions and kept me up to date through the entire process . Thank you Ryan

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Hemet

  • Carlos J.
  • Verified Homebuyer
  • July 20, 2024
  • Hemet, CA

Marla is Absolutely a person of her word she is actually the one that has me move in from KB to you , amazing her customer service and how sure she is Lennar is her I do believe

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Horrible for first time

  • Anonymous
  • Verified Homebuyer
  • July 20, 2024
  • Madison, AL

The experience was horrible, our realtor Kem was not good. He did not do a good job. Lack of information and communication. Things were half done in our home. If we could go back we wouldn’t buy from lennar.

Lennar responded:
We are sorry to hear that your purchasing experience was not up to your expectations and that we did not do a good job at communicating with you. We're committed to improving your experience and would love the opportunity to earn back your trust.If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great experience!

  • Jason C.
  • Verified Homebuyer
  • July 20, 2024
  • Indianapolis, IN

This was are first time buying a new build and the process was smooth and easy they addressed any of are concerns and made sure we was happy with our new home. I would highly recommend Lennar homes to all my friends and family!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Issues not solved. Horrible quality issues with the build.

  • Ronald N.
  • Verified Homebuyer
  • July 19, 2024
  • Murrieta, CA

Issues began the first day we moved in. Within the month we’ve lived here we have had a major water leak. Slow response times to fix the issue. The items we discussed in the walkthrough were not fixed and our move in day was awful because of it. We are even considering legal action at this point because the leak was brought up in the inspection and lennar breached its contract by lying to us and telling us it was fixed and addressed when it clearly wasn’t. Do not recommend this company to anyone and this seems to be a similar issue with our neighbors. Really disappointed wish we could take it ...

Lennar responded:
Thank you Ronald for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Great homes with great value

  • Yogeshkumar M.
  • Verified Homebuyer
  • July 19, 2024
  • Commerce City, CO

Logan was very helpful in showing all the homes. He helped us in getting a great deal overall

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Extremely disappointed with warranty support and quality of materials.

  • Anonymous
  • Verified Homebuyer
  • July 19, 2024
  • Riverside, CA

Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by ...

Lennar responded:
Thank you for taking the time to share your experience. We understand your frustration and apologize for the inconvenience caused by the unresolved items. You're absolutely right that homeowners shouldn't have to act as quality assurance. We're committed to improving your experience and regaining your trust. If you would like us to follow up on your concerns, please send an email with your contact information to LennarNews@Lennar.com and I will forward your feedback to the appropriate management team for review and ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Worst construction manager and sales team response

  • Anonymous
  • Verified Homebuyer
  • July 19, 2024
  • Apex, NC

Construction manager's attitude was rude from the beginning stages of construction phase. He never responded properly when we raised any issue with the construction. The sales team person accuses the home buyer as liar if we bring any issues we face with construction team or customer care team to his notice. Basically no one helps home owner instead point fingers at them for raising any issue.

Lennar responded:
Good morning, We appreciate you sharing your concerns and are sorry to hear we did not do a good job of communicating with you. Moving forward, we hope we can improve your experience and would love the opportunity to earn back your trust. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Cute first home

  • Ariana F.
  • Verified Homebuyer
  • July 19, 2024
  • Bastrop, TX

As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Very poor quality service.

  • Guilherme B.
  • Verified Homebuyer
  • July 19, 2024
  • Kissimmee, FL

Lennar has a very poor quality of service.

Lennar responded:
Good morning Guilherme, We appreciate your feedback and are sorry to hear that we have fallen short of your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Darin

  • Darin S.
  • Verified Homebuyer
  • July 19, 2024
  • Commerce City, CO

Great simple build with good construction practices. Only flaws, were the carpet has two areas where there is debris under it. The top of the cupboards were covered in debris, and the HVAC system has a lot of paint and sheet rock debris in it, that still comes out sometimes even after I thoroughly clean the ductwork.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The after sell service not that good

  • Elkin P.
  • Verified Homebuyer
  • July 19, 2024
  • Apopka, FL

I added a request but never received a response.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

Awful closing experience

  • Jacqueline M.
  • Verified Homebuyer
  • July 19, 2024
  • Baytown, TX

Hone was made quickly and has many imperfections. The process was rushed to close on time which impacted my ability to request things to be fixed. The brick has light spots and a patch doesn't match the rest of the home. The garage isn't sealed properly allowing rodents to enter

Lennar responded:
Good afternoon Jaqueline,
We are sorry to hear that your purchasing experience was not up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Get another builder

  • Anonymous
  • Verified Homebuyer
  • July 19, 2024
  • Ocala, FL

Lennar mortgage, the customer care team, the guy doing your walk through and the people who close with you are top notch. Lennar sales rep was completely worthless. Threatened us that we were going to lose our condo multiple times, gave no updates on status of our condo, why there were delays. And would only call with news two weeks after we got news from other people second hand. The only reason we stayed was because it would have cost us money to get out. Only showed up at our residence for literally 2 seconds after our walk through even though they told us they would be there hours before.

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had with the Lennar Sales Rep. Moving forward, If you have any questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Had the best realtor and best property manager couldn’t ask for better

  • Christopher R.
  • Verified Homebuyer
  • July 19, 2024
  • Wimauma, FL

I’m a new home owner, Lennar gave us the best deal hands down, houses look amazing and comes with appliances that come with a year of warranty. From my experience all the walk through guys from Lennar are professional and care about your home needs.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied with our new home

  • Robin L.
  • Verified Homebuyer
  • July 19, 2024
  • Conway, SC

Very pleased with the process. All our issues were addressed in a timely fashion. Love the area, very centrally located to stores.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The purchasing process was not difficult.

  • Andrei U.
  • Verified Homebuyer
  • July 19, 2024
  • Apex, NC

The purchasing process was not difficult. I would like the company to do more research into the modern market of materials and technologies and apply it. 2024 is just outside the window and some decisions look old.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Disappointed

  • Desiree H.
  • Verified Homebuyer
  • July 19, 2024
  • Troutman, NC

We are beyond disappointed after spending half a million dollars on a home where the walls aren’t square, nail pops all over the house, the pendant lights are not center over the bar, and we have nothing but dead grass outside. Awful experience. Wouldn’t do it again, and I wish we backed out of the deal.

Lennar responded:
Good afternoon Desiree,

Thank you for sharing your feedback with us. We are sorry to hear you are disappointed with your experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Townhomes at Watermark

  • Jeffrey B.
  • Verified Homebuyer
  • July 19, 2024
  • North Chesterfield, VA

Sales person was outstanding. She worked very hard to get us into our beautiful townhome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Guide to a smooth purchase, bypass the lottery!

  • Christopher L.
  • Verified Homebuyer
  • July 19, 2024
  • San Diego, CA

The lottery system for initial purchase was intimidating and caused us to hesitate to make an offer to purchase for the first couple of phase releases in the Lilac community at the Junipers. Fortunately for us, the model we were interested in fell out of escrow and was offered for public sale and we were able to make an offer without going though the lottery. Overall we were happy with the closing process and Lennar Title/ Escrow and Lennar’s responsiveness to final inspection issues. The post sale concierge has been responsive to issues raised and promptly arraigned for correction of ...

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Good value, poor craftsmanship

  • Kirsten A.
  • Verified Homebuyer
  • July 19, 2024
  • Port Orchard, WA

We are overall pleased with our purchase as we got a great neighborhood and a good house. We also knew what we were getting moving in. If you go in understanding that there's plenty of poor quality items, you'll be much happier. The paint is atrocious. I think they must skip primer and only use one coat, that's for inside and outside. And the drywall is horrible. It's so soft if you push your nail into it, it'll leave a mark. We plan on repainting in the next year and expect that will help They mostly make the process easy and it was pretty fast. The employees are all very nice. We live ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Narrow Reviews by Area