Lennar Reviews

Did not enjoy our experience.

We had a laundry list of issues with our home and the quality of the work that was done. It was actually appalling the low level of quality that Lennar tried to pass down to us. My parents bought a Lennar home back in 2018 and my husband and I’s experience speaks to how drastically Lennar’s quality and customer service have declined since then. The first time we went through and noted things with tape that needed to be fixed, when we came back all of the tape was removed but literally nothing had been fixed and then a very young guy did a walk through with us and said “we don’t do that” to various items that were easily fixable or structural issues. We had to fight tooth and nail to get anything done. The construction manager was EXTREMELY rude and I hope to never see her again. Zero customer service skills whatsoever. She chastised us over the dumbest things; she refused to paint an exterior wall that was painted on every other house next to us and said “every house is different” when in fact they’re literally ALL cookie-cutter houses. She acted like everything was an enormous burden when we just wanted quality work in return for paying half a million dollars. They eventually fixed a lot of things but it should not have been so hard to get there. We’re first-time homebuyers and this experience clouded what should have been an exciting time. I wouldn’t recommend Lennar to anyone. ... More

Subject: Our Wonderful Home Buying Experience at Legacy Ridge Community, Catawba, NC We recently purchased our home in the Legacy Ridge community in Catawba, NC, and we are delighted to share our thoroughly satisfying experience. From the very beginning, the team we worked with exhibited the utmost professionalism, politeness, and responsiveness. Each interaction was met with a level of courtesy and efficiency that made the entire process seamless and enjoyable. Professionalism and Politeness The staff at Legacy Ridge went above and beyond to ensure that all our questions and concerns were addressed promptly. Their extensive knowledge of the community and the home buying process provided us with the confidence we needed to make informed decisions. Their polite demeanor and willingness to assist us at every step were truly commendable. Responsiveness One of the standout aspects of our experience was the exceptional responsiveness of the team. Whether it was answering emails, returning phone calls, or providing updates on our home’s progress, they were always quick to respond. This level of communication made us feel valued and assured that our needs were a priority. Attention to Detail The attention to detail exhibited by the team was evident in every aspect of our home purchase. They took the time to explain various features and options available to us, ensuring that we were completely satisfied with our choices. Their meticulous approach ensured that nothing was overlooked, and any issues that arose were handled swiftly and efficiently. Seamless Process The entire home buying process, from initial consultation to final closing, was remarkably smooth. The team’s organized and systematic approach ensured that all paperwork and necessary procedures were completed without any hassle. Their guidance and support throughout made the process stress-free and enjoyable. Quality of the Community The Legacy Ridge community itself is a testament to the quality and dedication of the team. The neighborhood is beautifully maintained, and the homes are constructed with exceptional craftsmanship. We are thrilled to be part of such a vibrant and welcoming community. In conclusion, our home buying experience at Legacy Ridge in Catawba, NC, was nothing short of excellent. The polite, professional, and responsive nature of the team made the entire process a pleasure. We highly recommend Legacy Ridge to anyone looking for a new home and are confident that you will be as satisfied with your experience as we are. ... More

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers

The building team were responsive to addressing issues prior to moving in and the customer care team have been responsive since moving in

Sales rep, lending team and customer service people were great. Could use better insulation so you don't hear everything outside while you're inside

We would never purchase a Lennar home after our experience. The process was rushed. At our walk throughs most items were not addressed. The overall craftsmanship of these homes is very poor and disappointing. We keep unveiling issues, and the contractors used for the warranty have all been low quality. Basically they are trying to put bandaids over everything rather than fixing the issue. Everything about this house is just sloppy.

Home quality is very good and delivery of the home was on time. Very professional process and no issues at all.

Very smooth and transparent process.

Honest, responsive and open

Our home was delivered on time, but with shoddy workmanship. paint droppings on the flooring and carpeting (everywhere). It was supposed to be cleaned before closing, it was not. The carpet was filthy, garage was a mess and there was fecal matter on one of the toilets (not ours)!

I haven’t had any issues with them, so far so good with no complaints.

It does not seem like Lennar values repeat business and a loyal customer base. Service was awesome up until the sale happened and then it's a downhill. Even the person that did new home orientation was amazing during that meeting, said he all the great things you want to hear, and offered to be of assistance after the closing and even asked me to save his mobile phone number to provide advice down the road and so on - I contacted him five times after and crickets... Be careful with their crew and at the end of the day there's no value for words.

Let me start off by first stating that we LOVE our new home. The quality and craftsmanship of the actual house are amazing. Bryan and his crew did a great job building the house. There was very little that we found that needed to be fixed during our final walkthrough, and the final product is gorgeous. The rest of the process was an absolute disaster. Lennar Sales(Alan), Title and Mortgage (Cody and Judith) were unorganized, a pain to work with, horrible at communicating, and overall they did a terrible job, and I wouldn't wish that process on anyone. Lennar provides a portal for you to upload any documentation they need from you. We uploaded paperwork the day they requested, then a month later they would email stating they couldn't find said paperwork and ask for us to send it again. We would then have to re-submit the same paperwork, and then they would find the original stuff we uploaded. This happened several times, and it was extremely frustrating. There were countless email back and forth, and everything they requested was always URGENT, and needed to be done immediately, but it was all stuff that had been submitted previously. They ruined the entire process and it was extremely stressful. The actual closing process was wonderful. They sent most of the documentation to us via docusign before closing, and we were able to read and sign probably 75% before we actually went to closing. We closed in person, and they were very kind, polite, and very organized. The closing process was easy and quick. We were in and out within 30 min. If you can handle the headache of dealing with Title and Mortgage, and your sales team in invested on keeping you updated, then by all means, go with Lennar. The final product is amazing and we absolutely love our new house, but the rest left a LOT to be desired. ... More

We are still learning important rules and regulations that we were not told when looking to buy. Payments made to four different entities. Discovered poor workmanship on several areas

The grass I rec’d was dead. Be sure you get healthy grass!

Lennar is a quality builder, no doubt. But our dealings with two people Robin(sales end) and Michael(follow up and problem solver) account for the most satisfying parts of our experience. Both go the extra mile to help us to easily navigate the home buying process. This company should know they integral to customer satisfaction.

This LVP flooring is a little janky.

Everytime request repair have go to online, take a while, tile crack can't get repair, blame homeowners.

I absolutely love my home but there is absolutely no communication. Everyone was so friendly until we signed the closing papers. We were told from EVERYONE if you need anything even after closing reach out and we will take care of you. The project manager John is horrible. Extremely rude and acts bothered if you ask him something. Called him about a roof problem on our home that was a month old and was told “Well it passed inspection so whatever”. Then asked him about some breakers as they are not labeled well in the electric panel and he said he doesn’t know to call customer care. Then fast forward to almost two months after closing and we came home to our door mat thrown in the lawn along with a decorative sign we had by the door which was being rained on and our walkway was half painted one color and also painted another color. Our neighbors was the same and their solar lights crushed both our mulch was blown into the yard. Paint supplies left all over our yard and a water hose and electric cord plugged into the side of our house. We were not aware of any work to be done on our home and came home to this mess. Called multiple people and were pushed all over the place because no one wants to bother with you including the care team who says they will call back and we have never received a call back any of the times we have called. Across the street they are finishing townhomes and there is a lot of debris all over. We would be patient with construction debris but this is trash (soda bottles, wrappers, water bottles covering the grounds). The wind blows and this goes in our yard daily. The response from the project manager was they can’t help Mother Nature which we understand but this is trash that could have been placed in a trash can instead of the ground. Very unprofessional employees. I would not recommend. Now if there was an existing Lennar home and you didn’t have to deal with Lennar at all I would go for it but steer clear of this company and the unprofessional, unreliable, zero communicative staff that represents them. ... More

Didn’t get much information about anything after closing. Gate codes, HOA info, ect.

Very good responsive service. Price paid was bit high as same model in the same community was currently 20K lower price.

We had a very good experience. It was trouble free and very organized as Letta knew exactly what we wanted, how we wanted things and what we couldn't do. It was explained clearly. Due to our Internet going down Lennar was flexible and made our closing work in a timely fashion. No problems. We love our new house.

After purchasing a home, it has ALWAYS been courteous of the sales/realtor to leave a gift basket especially since we are moving from out of state. We didn’t even receive a folder of suggested services. Our pipe burst within the first week we moved in and flooded the laundry and bedroom to where the carpet had to be replaced. That got fixed with 3 weeks of being inconvenienced. The sewer manhole is bubbling with sewage to the point where huge trucks are emptying it on a daily basis. We are inconvenienced AGAIN. There is a LACK of Professionalism and Communication. I would NOT recommend this experience to anyone. ... More

From signing the contract to requesting service for items covered under builder warranty has been a horrible experience. The builder is using real state agents to other bidding, who have no idea about the building process or the established standards. Everything in the construction process is contracted out to third parties that hire workers at minimum wage without any construction experience. The quality of work and finishing is awful. Their only purpose is to quickly proceed from contract to closing. Do not waste your time, money, or energy.