Lennar Reviews

I was excited to do my first house build - a dream achievement! However, this was not the new home buyer experience I expected from a touted national builder. Lennar gets an "F" for communication - from my 'concierge' to the mortgage company to the escrow manager to the customer care team. Emails contain erroneous information, days and dates are incorrect. Most shocking was when it was suggested that I sign a legal document the author knew contained information that was flat-out wrong because she didn't know how to correct it without tech help. (I didn't sign it until corrected.) I've even received a work order from a Lennar employee to fix a garage for a Lennar client in Phoenix, complete with name, address, and phone number of the client. (I wonder which other homeowners have erroneously received my info....) You'll find quality issues in your new home. Take the time to review it carefully. I spent 3 hours on my walkthru a week before closing and still didn't find every issue. I found a crack in the foundation wall, gouges in my bathtubs, a leaky faucet, a dented fridge, crooked outlets and door hardware galore (try a level tool when installing - it might help...), and nail holes needing fill to name a few. I opened five service requests in the first six days I lived here. (Then I had multiple 'virtual' meetings with Lennar's customer care service - you have to be at home for these - who then scheduled other meetings for repairs and sometimes the vendor actually comes at the scheduled time, and sometimes they rescheduled at the last minute, but you need to be home just in case they do show up.) This is a churn-them-out building process, and the quality is on par. Don't move in if the yard is not finished! Wait to close until grading, landscaping and sod are all laid and completed. I moved in prior, so there is post-closing "escrow work" to be done. The process is terrible. I'm either not informed that work is going to be done - like when they started laying my sidewalk on a day I had appliance deliveries planned - or I'm notified it will be done on a certain day and it isn't. I was called home from work (40 mins away) because workers arrived to install a driveway that day. The email I received about install, however, said it would be installed several days later. I asked if they would be replacing the cracked, pitted sidewalk along the street prior to installing the driveway (it runs through the driveway, so fixing it first seems logical) but apparently they only replace if the city won't sign off on the work when Lennar asks for a final inspection of the property to get their money out of escrow. Next I was told my block in the development would be the first to be graded in a series, yet they started at the complete OPPOSITE end of the set planned. Needless to day its a week later and I'm one of the last 2 homes that have still not had their lot graded. They'll tell you that you need to be home for certain work like irrigation installation, but they can't tell you what day that work will take place. Very frustrating if you are employed or if you travel or if you have ANY structure in your schedule.... If you plan to use Lennar Mortgage, I recommend checking other providers. If you do go this route, don't expect to get timely approval. I was extremely proactive. I started the application process and was pre-approved at the beginning of the build. I checked in with my loan officer along the way, including reaching out a month prior to closing to see if they had everything they needed because I was packing to move and everything was going in boxes. I was assured they had what they needed. A week prior to closing they had not confirmed the loan and were suddenly asking me for more documents, including copies of documents I had already provided! Also, read your closing fees proposal very carefully. There are multiple HOAs in Watermark. Make sure you only have line item fees for the ones that apply to YOUR home. Watch for a Lennar Insurance fee line, even if you've provided proof that you secured homeowners insurance from another provider. I had extra HOAs and Lennar Insurance on my initial closing document that did not apply (I was told by my loan officer it's typical for these to be incorrect in this development.) And the final kick was when they sent information about my mortgage after closing not to the mortgage property address, but to an address that I informed them had changed 8 months prior. Question EVERY fee - particularly HOA fees. Every house belongs to the Watermark Master Association. Ask for the list of all fees that will be assessed. They'll tell you about the annual fee in sales, but are not so transparent about the "HOA set-up" fee and the "Working Capital" fee you'll pay at closing. Nor will they tell you that after you close you'll be required to pay another $100 "account setup" fee. Get the details up front. The bright spots were my sales rep, Jason, and my final construction manager, Justin. (And yes, I had multiple during this 7-month project.) Both individuals are real people who care about their work and want to see things done properly. Thanks to them for making an effort to resolve when issues arose. In short, if I could do it over I would skip Lennar. I like the layout of my home, but overall, the negatives have placed a huge shadow over the new build experience. Find a custom builder to make your dream a reality. Choose Lennar and reality might bite back. ... More

Lennar homes are terrible quality, seems like builder just rush their work and use the cheapest material as possible. Foundation cracks have appeared and have made my floor rise and lennar says that there is no foundation issue. Even after I have had my own third party foundation company tell me there are problems. Will never buy a lennar home again.

Overall Lennar was good, but they have removed a lot of items I would consider move in ready. No window treatments, no AC, no garage door openers, no fence, no Ring doorbell. Many of these items were offered in the early stages of building out this neighborhood.

Be ready to be on your computer 24-7 with no excuses, your life will stop because they need things as ASAP with no excuses, even if you are driving, at home with your family!!!!!! they make you feel you need them or I don't know what was the point of doing that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

Sales agent was great. She helped us resolve home issues even after closing when we couldn't get responses from the appropriate departments.

A generally straightforward and simple process. Some might be bothered by the lack of finish choices, but we found the available options from which to choose to be very well designed. Our sales agent, Debra, was a joy to work with; our concierge, Jenni, made the process seamless; Jean, the project manager provided excellent information; and Scott was responsive and thorough with post move-in follow up. If I had one concern it was related to Sunnova, the mandatory solar provider. But issues in this area had more to do with their processes than Lennar.

From our first meeting with Dennis at the sales office to the closing with Bryan, from the beginning to the end of the home buying process, and everything in between, Lennar Builders did an excellent job!

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

Quality of the products is below the asked price. For example: poor quality flooring tiles, cabinets quality are terrible. Some terminations are very sloppy. Definitely needs better quality productos and attention to details.

This was the first time I experienced buying a house built from the ground, just for me.. Lennar really did a good job on the design. I got to see the installation before the walls went up. It was amazing how the construction crew did the work. They all knew what to do and how to do it. I’m grateful to have gone with this company. Thanks to everyone involved.

I will never recommend buying from Lennar. This company is a joke. The communication between the construction crew for walk throughs, the agents, and the loan officers is so laughable. The construction is crap. During the first walk through, nothing was cleaned up and the inspection couldn’t be completed because of this. More things were broke between the first walk through and the final walk through but Lennar didn’t want to fix it, because it wasn’t on the original walk through. They broke it AFTER the walk through. We were told we could lay soaker hoses down because the grass was dying and someone from Lennar stole them. No one was helpful with the entire process. The Lennar agency for the mortgage is such a joke. Over 30+ minutes on hold and being transferred to multiple different people who did not know how to help. No professionalism at all. I never want to deal with Lennar again, they cannot communicate for their lives and they are horrible to work with. Never EVER buying from Lennar again. ... More

The home as a whole is not designed for older buyers even though advertised as 55+. Entry steps are too high, the front access to the backyard is through rough mud/dirt obstacle, and very difficult to navigate for cane, walker, wheel chair. Most vehicles bottom out trying to get into the garages because of a sharp drip from the driveway to street below.

Great community although it’s still under construction it’s looking pretty amazing !

Looks like all the stuff was done in a hurry, like outlets are not straight, some are loose. Painting had a lot of bad spots, Door painting is rough, nothing was sanded down well before painting. Main water line is covered up hard to get a water softner in, lot of extra cost.

I am very satisfied with the builder's responsiveness, attention, and service. Unfortunately, I am disappointed with the quality of the house. I am currently experiencing electrical problems with my panel, which has been quite concerning.

We just bought an Eleanor and are very pleased with the property. The transaction went very well and I do recommend them. We also did the mortgage loan through Lennar as well. If there was any knock I thought the communication through the loan process could have been a little tighter; however it was not bad and everything did come together on time. The home is beautiful and we are happy with the Lennar team.

I purchased home in my late 70s with my Wife. The only issue I have is I am not computer literate nor my Wife. Filling out a work order for a plumbing issue was a royal pain in the behind. Technology is great, but at my age and lack of knowledge how it all works makes it more complicated for me personally. I think another way of helping the elderly such as myself and many others would enhance the importance of your company's commitment too not just the young, but old as well in all communities they are building in.

I was not expecting to have such a great experience with Lennar, the house is shining and I am really happy with it.

2 Months in and still working to have punch list items from a week prior to closing corrected. Fixed some small, simple items myself. Lennear Mortage had major issues, limited or delayed communication and issues they had were Lennar Mortgage created, they dropped the ball. Quality, low end builder grade appliances, carpeting, cabinets, etc.

Great experience overall; I had a bad experience in the beginning with the home design; but the staff, construction team, and loan officer and processor was able to assist when needed and provide a great service. Overall I am very happy with my new home and the type of loan I was able to receive. Will definitively recommend it.

The experience was fast and great. Did have some issues with the consultant at the start of picking our new house. It worked out for the best. When choosing our house the advisor rep that showed us told us everything included but towards the end she did not add it to the addendum as promise. I spoke to the concierge and other reps and they got it resolved and got me what was originally promised. I’m loving the new house.

Got few issues which should have been take care of on priority but it didn’t happen.

I have only been here for 6 weeks and the problems I found have been fix except for appliances, backyard rubble the builders are letting fly into my yard. So I think ill let you know more in 6 months.