Lennar Reviews

All in all we like our house. Yes alot of the materials used are cheap, but they are not terrible. Have not been in the house long enough to give a real assessment. We have hope everything will go well!

Nobody cares about the homebuyer after you move-in. Be prepared to do everything yourself…

Most items on our punch list were taken care of, however, some paint touch up has not been completed. We are now nearing 2 months in the home. Marco has been great and responsive, but I have been unable to contact Maria, my sales consultant. Wes has been helpful, as has John with finance.

Best house with branded builder with competitive price in best location.. customer support team is really helpful and professional to address the issue.

Wonderful experience, had any issues that we pointed out fixed virtually immediately.

It was overall good. The only thing I didn’t really appreciate was the home loan officer that I worked with, who was very unresponsive and difficult to deal with. Not helpful at all, especially as a first time homebuyer, the loan officer made it such an unpleasant experience. During the home celebration/inspection, we found a few paint that needed to be addressed and I was promised that we can ask for some paint after we fully moved in. Now that we’re all moved in for a month now, they’re saying they can’t give us any paint as it is a state law.

I got a good price and everyone was very professional.

Disappointed is the nicest word I can use. Maryanne in sales couldn't answer any questions; Alex in mortgage started out fine but then wouldn't respond to voicemail or emails; Title called on a Sunday night and said we had to sign on Monday (because apparently we don't have jobs or lives). Courtney who did our walk was amazing. She was proactive, thorough, and professional. Paul who met with us about our warranty was also great; very knowledgeable and helpful.

Thought we made a good choice. Buying part was rough and a lot of bad information and uninformed people. Once moved in, if we communicate issues found, nobody cares or shows up to fix them. Really thought Lennar was better than this. Thought wrong.

All good during the process to get the house. Thanks

My experience was just fine.

As first time home buyers, we have had an amazing experience with Lennar Builders. The service, the discounts, the quick responses, their accommodative staff, and not discounting the wonderful home that fits our need, have all made our experience a dream come through.

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change it for everything I have been through, I would not recommend them in my life, it pessima atencion a al cliente and pesimo service de guaranto. ... More

Not super happy may choose another builder next purchase

The quality of the homes is terrible. I've never had soft walls that you can damage with a finger nail. The structure itself is sturdy, but the materials they use are low quality. Considering the price I expected a better quality home, but anytime I mentioned my disappointment, I was told "you pay for what you get in your price range". I am paying half a million dollars! I do not expect to be met with cheap building materials! The people in customer service are great to talk to and are very friendly. However, anytime I asked a question regarding internet, irrigation, quality of home, air conditioning, etc. I was met with vague answers that never actually answered my questions at all. They were unhelpful and I was left to figure everything out on my own. It was extremely frustrating. I needed answers and nobody could provide them. We were the first street in the subdivision they were building and we did not have internet for an entire month, and the subdivision next to us had been waiting for internet an entire year. In today's world, I expect more. They escrow team also failed to provide documentation to the city, so I had to wait several weeks before we could put our names on some of the utilities, such as trash and water. Not having trash and recycling cans for several weeks after moving was ridiculous. The air conditioning also took several weeks to figure out. We were headed into over 100 degree weather for weeks on end and our air conditioning was not cooling the house well. There would be over 10 degree differences between upstairs and downstairs. When we asked the company, who had installed the air conditioning, how the system worked and attempted to troubleshoot ways to get the degree difference within 5 degrees, the reply was "sometimes that just how that system works". Excuse me, but I have never lived in a house my entire life with air conditioning where the upstairs was significantly hotter than the downstairs. I have been in houses without air conditioning that are that way, but never one with air conditioning. The type of system was new to me. After several weeks of racking our brains on what the issue might be, we finally figured it out ourselves with zero help from Lennar and the company that installed the air conditioner. It is safe to say I will not be buying a Lennar home again. If I had known that I would be dealing with all these frustrations upon buying a home from them, I would have never given them my hard earned money. ... More

"Experience the Lennar difference firsthand! From our dedicated developer and attentive concierge services to expert loan guidance and a supportive builder staff. Just to name a few that contributed to my journey Ryan, Richard, Sarah and Jayden, we had a smooth journey from start to finish. Enjoying my new home thanks to Lennar's professional team!"

The Sales Team was AMAZING (Craig was Great) Sammy & Kris were also Great. however when it came to the what was promised with the home at the Final walk through and did not get what was promised and Lennar is now stating they will not do anything to make it right, Also I would recommend at closing you shut down the sprinkler system as I was not shown how to use and 104 thousand gallons used in 25 days I am now responsible for. Is costing me the same as my Mortgage amount.

Very unsettling not getting towel bar in the bathrooms. Thermostat was not compatible with WiFi when we were told many times it was we had to dog it with the Ac company to get it resolved ( had to change thermostat)?Chris did help us reimbursed. The soil has many rocks and construction materials in the soil. No light in the pantry. No support with smart appliances, door and ring setups. The dinning room light outlet box was not center to the room we had to pay to have it corrected. All and all it was a frustrating experience.

Overall good experience. Had to work through a couple things, but our sales team and lender were very up front and kept us in the loop. They also helped with explaining a lot of the process with home buying and underwriting. Construction team was good as well and repaired everything on our punch list super quick before closing.

The home is good. Walkthrough was informative. HOA is responsive.

Everything went great. We had many questions and they were all answered timely.

Complicated, not easy process at all

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.

Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world