Lennar Reviews

the customer service folks are great

The entire Lennar team were great during the buying process and were very responsive to questions or concerns we had. Highly recommend Lennar and the Shannon Woods team!

We are very satisfied with the workmanship and quality of our new home. Lennar is priced very well compared to all of the other builders in our area. Defects we very few and minor and were corrected very quickly. We feel that the follow up and attention to details after the sale were lacking. We asked several times about who the trash company was and how to receive postal mail, but never got any answers. We are still having trouble with these issues. They also messed up our New Home Welcome and Closing dates that ended up costing us an extra $2,000 in expenses that we complained about, but were never addressed or resolved. ... More

It has been a good experience coming to a neighborly venue. I am new and my reactions are maturing daily.

This awesome floor plan features a four-car garage, five bedrooms, four bathrooms, and a two-story great room with additional room in the unfinished basement. There is no more need to say. The only thing that I would want is a lot with an acre or two to put the cherry on top.

Lennarvloan reps are easy going and people centered. Step by step instructions and very patient from reps FC and JH. WALK THROUGH COULD OF BEEN BETTER. THE THINGS I ASKED TO GET FIXED NOT ALL WERE DONE.

We have had so many great responses to all our questions and concerns, which we really appreciate, with the only exception being an issue to a landscaping problem which we feel is not being addressed..hopefully this will get resolved as we will not give up!

Great new build home experience

The sales agent who we worked with did a great job getting us through the purchase process, and was at all times available and helpful. The mortgage manager went above and beyond helping us with some unique issues relating to the purchase, and was instrumental in completing the deal. The pre-move supervisor was also very helpful in insuring that everything was clean and complete before move-in. The negatives had to do with the disorganized manner with which info was presented; there were half a dozen entities reaching out to us, and it wasn't always clear what each represented, and how they impacted the process. We were also told that we had to go to Estero to get gate passes and Fobs, although that didn't ultimately prove to be necessary. ... More

Great house for the price. Small details were overlooked but it’s the things that you only notice living there for a month. Love the townhome that I got! The welcome packet could be a lot more helpful and informative. Had to figure things out on my own which is the only reason for the 4 stars. Overall I love it!

The overall home buying experience with Lennar was very positive. Everyone we worked with from our initial contact through closing was knowledgeable, professional and courteous. Being kept informed of the status of each step of the home buying process is important to me and the Lennar team did a good job of doing that. They responded back quickly with any questions they couldn’t immediately answer and didn’t make me continue to call them for that information.

Lennar concierge and customer care were very helpful, responsive, prompt in addressing, meeting my needs and concerns about the new home purchase.

I would highly recommend personally monitoring the entire build process. If you personally can not then get a trust worthy buyer agent that has sold homes in a Lennar community in the past. Lennar sales reps are only focused on net new sales after P&S is signed (selling is their main job). They do not have the bandwidth to support your home build. That said, great properties, great homes, great value compared to other builders. Just pay attention and ask questions, trust but verify everything. Get to know your construction manager. They run the show as best as they can. Good luck.

My overall experience was 4 stars. If we were provided everything that was initially offered when the sales person walked us through the house, we would have rated it a 5 star. But as we got into the conversation with our agent and Lennar, things started falling apart; no appliances were to be provided (yet other spec homes were having appliances delivered to other homes in the same state as the one we were looking at), resolution to the promised appliances wasn't the same level of compensation, the house was "cleaned" before our walkthrough with Nichole (construction manager) and there were many areas that needed to be recleaned. The standards for a homebuyer is much greater than the builder and at the end of the day, I would have liked to see the builder's team to think as if it was their house and would they be okay with the outcome. Lennar mortgage, Christy, was great to deal with throughout the process. She was quick to respond and explain things thoroughly. The warranty department has been quick to tackle some minor issues post moving in and I've been happy with this experience. In the end, the sales team started the home purchasing off on the wrong foot. If Lennar could get the sales team to not lie or mislead, the homebuying experience would have been great. And this is not my first time purchasing new construction so I do have previous experience in what a great experience looks like. Thank you. ... More

Great neighborhood looking forward to the amenities. We are enjoying our house and where it’s located.

Everything was very upfront, no surprises. The homes are pretty basic, but you get what you pay for. So far after three months we are satisfied.

The experience was very good and well organized. We wish Lenar had worked with us to upgrade many things in the house which we had to do after the purchase.

Very responsive to your needs with any issues

We love our home and were excited to buy ever since we first saw it. The design of the floor plan is awesome and the price is worth it. I will say that our grass was on the verge of dying ever since we bought. We were assured it would be okay with watering, but that hasn't been the case. There were also quite a few issues we had to have addressed after purchasing. Our master bath shower would not stay hot and we ended up having a leak from the shower enclosure. However, the repairs came pretty quickly so we were really appreciative to just how responsive Lennar was to issues. Will also note that none of our ceiling electrical boxes in the rooms seem to be rated for ceiling fans, which I find to be lesser quality given people tend to put up fans and not just light fixtures. All in all, it's been a pretty positive experience. ... More

Home experience has been good. However attempt to use on line closure was terrible. They could not seem to get paperwork correct. One issue was listing my son as my husband. Along with several others.

Construction Superintendent and most of the sales staff were awesome. Quick to respond and good communication

Was happy to move in until we needed heating. We had no heat. It took 3 repairman to figure out the problems. 1. Heating was set up for heat pump and we should have been set up for gas. 2. Had a shut off valve that kept overheating. 3. The reason the valve was overheating because the blower for the exhaust was blowing into the condensation drain. Causing a loud noise in the laundry room and not venting the gases away. This makes me believe other problems will arise due to lack of follow through by quality ensurance.

We had a good experience from the beginning until we got to the loan portion of the process. We used Lennar Mortgage company which I would not do again. The loan processor was slow with information if we got it at all and didn't tell us critical things we needed to know, we finally had to get his boss involved before things turned around. We are happy with the house and the final walk through was great, as Mike was very accommodating in getting the things done that were found.

We have had no issues with the build quality of our home so far. These homes are built with quality materials and workmanship. Small items noted on our final inspection were fixed. Our only frustration so far has been a communication problem. Simple, things such as trying to find out the exact name of the color of our white paint, so that we can get some touch up paint, have been far more difficult than they should be. The only other issues we have had were also communication issues. Some staff need to be re-trained so that correct information is being given to buyers. But this is not a build issue. ... More

Most dealings with your represent I’ve s were good.