Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21977 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
smooth until move in
- Jessica L.
- Verified Homebuyer
- June 27, 2024
- Blaine, MN
It was great until we moved in. Laura tommy and whitney all so helpful. Cannot say enough about customer service leading up to closing date. Once moved in has not been great. Have found a lot of poor work and things not working with a poor response. We made a complaint about a lennar staff who came out and referred to same staff to make complaint. been disappointed
Total Score 5
Quality 2
Trustworthiness 2
Responsiveness 2
Very stressful and a horrible experience.
- Anonymous
- Verified Homebuyer
- June 27, 2024
- Huntley, IL
Not a good idea to write a review here at Talamore
Lennar responded:
We are sorry to hear that you feel it is not a good idea to write a review at Talamore. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to train our team and improve the homeowner ...
Total Score 1
Quality 4
Trustworthiness 5
Responsiveness 1
The whole process went smoothly and uneventful.
- Emigdio M.
- Verified Homebuyer
- June 26, 2024
- Marion, TX
Everyone involved was helpful during during buying process. After closing we reported two problems that have not been corrected. But we are very happy with the house and the location.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Continuing Problems with Air Conditioner
- Brenda H.
- Verified Homebuyer
- June 26, 2024
- Mustang, OK
Today is probably not a good day for me to review Lennar. It is a very hot day and my air conditioning unit is not working. I tried calling Hadley Heating and Air - they have told me I have a one year warranty on my air conditioning unit. I called them at 5:52 p.m. this evening. I was told a technician would call back and talk me through possible solutions. It is currently 7:24 p.m. and I haven't received a phone call back from them. The first time I had problems with my air conditioner, it kept "tripping" the breaker. They had to put a bigger amp in for it to not trip every day. Needless to ...
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 4
Responsiveness 1
Environmental is good and quite place
- Duc P.
- Verified Homebuyer
- June 26, 2024
- Madison, AL
This is quite place, good environment place with neighbor friendly. Just for lawn landscape, most of them grow very slow and died.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Below Average
- Venkata M.
- Verified Homebuyer
- June 26, 2024
- Land O' Lakes, FL
It was not that easy as I assumed to buy a home with Lennar, very poor and little cooperation from seller and especially the mortgage team.Due to the unavailability of the Mortgage person i had to go with higher rate of interest. Very little information was provided on house construction status and have refused to change closing date to 2 days before due to my availability. Apart from it I have referred 5 of my friends who bought the house and no referral bonus was provided. The issues addressed during the orientation were not even addressed. Overall it was a bad experience.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Underwhelming SLOW customer care
- Kelly G.
- Verified Homebuyer
- June 26, 2024
- Cottage Grove, MN
Concrete sidewalk poured 2 hours before heavy rain. Sod not staked down and all moved during rain. Dead tree planted in backyard. Ants everywhere inside. No one from Lennar cares to make it right.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Nice Finishes
- Anonymous
- Verified Homebuyer
- June 26, 2024
- Berlin, MD
well thought out an executed build
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible home
- Promise N.
- Verified Homebuyer
- June 25, 2024
- Otsego, MN
The house is so expensive and the materials used on the home is very low grade quality. I put a nail on the wall, it just moves without any resistance because there was no wood on the walls. I later discovered the walls are made of cartoons instead of wood. It's a very bad experience I have had. Everything is just falling off just 3 weeks of being in the home.
Total Score 4
Quality 1
Trustworthiness 1
Responsiveness 1
First time home buyer
- Anonymous
- Verified Homebuyer
- June 25, 2024
- Jarrell, TX
Loved the experience of being a first time home buyer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Julie owner
- Julie B.
- Verified Homebuyer
- June 25, 2024
- Spring Hill, TN
I was out of state & my purchase & closing went smoothly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar quality of home building
- Anonymous
- Verified Homebuyer
- June 25, 2024
- Lewes, DE
Sidewalks and driveways are atrocious. Footprints in both and marked and discolored. Construction dust in basement and garage. Two doors painted in different finishes, on the same door. No sump pump was installed, but that was quickly resolved.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Buns
- Lewis F.
- Verified Homebuyer
- June 25, 2024
- Seguin, TX
Terrible experience would not recommend this site is terrible for posting 1 stars for builders. They delete negative reviews
Lennar responded:
Good afternoon Lewis,
I am sorry to hear you have had a terrible experience. If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Happy with the home
- Anonymous
- Verified Homebuyer
- June 25, 2024
- Eagle Lake, FL
When buying, it would be nice if things were smoother. It was high stress on closing date as most things were not ready. The HOA is finally working so I got my fence that I wanted. Top half of the house is made of ply wood, so it is very loud with kids running around upstairs. Area manager does a great job, and responds in a timely manner (so far)
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Lively Ranch Community
- Andres V.
- Verified Homebuyer
- June 25, 2024
- Georgetown, TX
Buying experience was easier than I could have imagined and all issues we found were resolved very quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Home
- Jeri T.
- Verified Homebuyer
- June 25, 2024
- Las Vegas, NV
I already experienced a new home before but this one was so much easier. Everything is done for you but the cooking. Wouldn’t that be nice! If something needs fixing, they are on it. I love my new home. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First Time Homeowner
- Curtis B.
- Verified Homebuyer
- June 25, 2024
- Crandall, TX
My process was little stressful at first due to being a first time buyer. I am very excited that they got me a lower apr rate than my other lenders. The process with everyone was very helpful and great. They all worked hard to help me with my first home!! I am excited to be a new homeowner and live in a great area.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar bordered on Mortgage fraud
- Anonymous
- Verified Homebuyer
- June 25, 2024
- Otsego, MN
Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.
Lennar responded:
We're truly sorry to hear about the difficulties you faced with our mortgage company. We hope, despite that experience, you're now enjoying your new home and making it your own! If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
High quality home
- Awa T.
- Verified Homebuyer
- June 25, 2024
- Raleigh, NC
We love the look and quality of our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Carl
- Carl M.
- Verified Homebuyer
- June 25, 2024
- Myrtle Beach, SC
Financing was a nightmare
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Arthur and Brenda
- Arthur B.
- Verified Homebuyer
- June 25, 2024
- Bryan, TX
We were pleased with the floor plan and the quality of the house. We were also pleased with communication over the whole process.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Poor quality of work. Unhappy
- Angela S.
- Verified Homebuyer
- June 25, 2024
- Indianapolis, IN
I feel cheated and misled
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
NA
- Hogan T.
- Verified Homebuyer
- June 25, 2024
- Corpus Christi, TX
Great value for paid price.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
New build & purchase with golf included
- Janice T.
- Verified Homebuyer
- June 25, 2024
- Ave Maria, FL
The builder Lennar was very good about extending my closing date while I negotiated financing. It was frustrating that some of the finishes previously provided in this model such as crown moulding & a couple of other items, are no longer provided so I had to find trades to complete the work at my additional expense. Fast response when I identified items that were deficient such as screws missing on electrical & plumbing plates, & terrible odour coming from hot water taps, & a few screens with rips in them. Overall, my new home is lovely & I am looking forward to moving in this fall when I ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Last resort
- Nicholas G.
- Verified Homebuyer
- June 23, 2024
- Saint Hedwig, TX
So far the only good thing is ,it was the cheapest home that was available. The longer we live here the more areas we see where the builders cut corners, did quick patch jobs or even tried to hide the errors made rather than fix them. if you have an issue there's a whole lengthy process to get it resolved. We were made promises that were not kept, discovered trash that had been poured over with concrete because they were too lazy to pick up after themselves. All in all, they did get us into a home quickly but if we were to do it again I would have taken my time and checked every little thing ...
Lennar responded:
Good morning Nicholas,
Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
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