Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21862 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Norm
- Norman L.
- Verified Homebuyer
- June 12, 2024
- Haslet, TX
This entire experience with Lennar was almost seamless, great attention was given throughout the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Townhome
- Anonymous
- Verified Homebuyer
- June 12, 2024
- Ramsey, MN
Recently bought a new build in a TH community and all in all it went pretty smoothly. Any issues that came up Lennar has addressed to my satisfaction. The home itself is a very good value for the price and I know I will be happy living here.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Amazing experience
- Amy C.
- Verified Homebuyer
- June 12, 2024
- Catawba, NC
Lennar was fantastic from the moment I stepped into the office. The entire process was smooth and easy. As someone that was purchasing a home in 1 state and living in another I was a little worried at how it would go. I cannot recommend Lennar enough!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Just average. Purchased many new homes and service/communication was lacking.
- Leslie M.
- Verified Homebuyer
- June 12, 2024
- Summerville, SC
Our sales rep Ashley was awesome but after we got into the process we were hit with so many websites and “individuals” in charge. Most never contacted us or just sent another thing to do, no consistency. Was never asked or consulted on my interest rate or points. The day of our celebratory ( not sure what that means-in other new homes the team showed up and usually had a welcome gift) walk thru the whole company was in a meeting. We had issues and nobody called back. The garage has nails sticking in the garage from the outside. First thing that happened my grandson brushed up against the wall ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
it turned out pretty well
- Thomas R.
- Verified Homebuyer
- June 12, 2024
- Oakdale, MN
I'm very disappointed with the workmanship. There are at least 15 items that I need to discuss with the people involved with fixing cracks, cleaning lights, moldings not painted and other things that have come up.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar sales
- Armando R.
- Verified Homebuyer
- June 12, 2024
- Las Vegas, NV
It started with Dan (sales) whose guidance made our home buying smoothly. With the help of all customer care staff it just made it easier for our transition to our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar is really good so far
- Yolman T.
- Verified Homebuyer
- June 12, 2024
- Spokane, WA
Our experience was really good from the beginning. The whole Lennar team was helpful and provide us all the information we needed. It was also a quick process, something that I really liked. We will be definitely buying more Lennar houses in the future
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
David
- Joseph J.
- Verified Homebuyer
- June 12, 2024
- Ave Maria, FL
Nothing about working with Lennar was easy or transparent. David with Lennar mortgage was the worst,
Lennar responded:
Good afternoon Joseph,
Thank you for sharing your feedback. We are sorry to hear that your purchasing experience was not up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Love our new home
- John G.
- Verified Homebuyer
- June 12, 2024
- McMinnville, OR
The process was smooth and professional from the first minute to move-in day. Our point person, Tim, was absolutely magnificent. Joe, the construction manager, was communicative throughout the build. The finance department led by Kyle was friendly and informative. I would highly recommend Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall pretty good for the purchase experience and also pretty good for follow up support.
- John E.
- Verified Homebuyer
- June 12, 2024
- Henderson, NV
Lennar has long experience as a builder and their communities are fine. One thing to know about however, is that while Lennar will do a fine job of providing their own agent for the purchase, that agent works for them, not you. You will probably get better terms in the closing cost if you bring your own agent (fiduciary) with you. Another tip is to be polite to the actual salesman handling your transaction and get to know his or her assistant. The Lennar salesman will seldom, if ever, respond to your questions or email. But their assistant will. Focus on that person. Lennar gets an 8 out of ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Easiest Buying Experience
- Gilbert P.
- Verified Homebuyer
- June 12, 2024
- Marble Falls, TX
From beginning to end, this was without a doubt the best home buying experience we have had. Our home is beautiful and Lennar staff have been wonderful from the beginning and continue to be helpful with questions after our purchase.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Appliance Installation Issues
- Michael B.
- Verified Homebuyer
- June 12, 2024
- Ridgefield, WA
The kitchen came equipped with 4 appliances. There were installation issues with 2 of them. Our first morning in the home, we could smell gas under the cook top. We called the emergency number provided by Lennar, only to be told this was not considered an emergency. We had the gas company come out, who said the gas line had been installed improperly. After a week, the dishwasher stopped draining. We went through the procedure required by Lennar to report the issue. It took 7 days to file a claim. A representative came out the next day to inspect the problem and determined it was a faulty ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Horrible house builders
- Konrad K.
- Verified Homebuyer
- June 12, 2024
- Cantonment, FL
Walls are crooked and you can tell by the baseboards, how hard is it for the superintendent to put a straight edge on it to check and say something to the framers to fix the issue, plumbing issues slow drain or no drain, had 3 plumbers out here to repair issues, flooring has issues, either scratched or scuffed, doors are squeaking bc they use mdf boards as door frames and the hinges are touching it, so when you open the door they make noise. Entire home was 379k and has no brick at all, it’s all Hardieboard, above garage I had to put caulking bc the siding had a1/2” gap and I didn’t want rain ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
Our experience
- John P.
- Verified Homebuyer
- June 12, 2024
- Land O' Lakes, FL
Thomas in the office in lake Thomas, Tampa is great.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
First new home!
- Amber G.
- Verified Homebuyer
- June 12, 2024
- Marble Falls, TX
The process was pretty fluid, a few small bumps on closing day but nothing major. The Lennar team we have dealt with are nice and responsive to issues in a timely manner. We do wish we were able to have some choices in appliances and fixtures but overall we love our home, very satisfied!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Overall experience was good
- Vaman P.
- Verified Homebuyer
- June 12, 2024
- East Hanover, NJ
Lennar representatives are very trustworthy and helpful nature.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Wesley L.
- Verified Homebuyer
- June 12, 2024
- Union City, GA
The experience was great ! The home materials quality are very good. I'm pleased and would buy another if I could do it again
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales person Bob was Great!!!
- John M.
- Verified Homebuyer
- June 12, 2024
- Surprise, AZ
The best experience was with our salesperson Bob. As for Lennar mortgage they were very unorganized and the only reason we used them was because of the rates. Construction team and follow up for repairs has been unresponsive and we can't seem to get our issues fixed once we moved in.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Terry
- Terry M.
- Verified Homebuyer
- June 12, 2024
- Punta Gorda, FL
The craftsmanship is very poor. House left a mess and many simple issues that should have never had to be dealt with. Need to improve on quality control.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Excited and sad
- Charles N.
- Verified Homebuyer
- June 12, 2024
- Crandall, TX
First off. Praise the Lord for this home. Tbh my ratings are probably low because of the TERRIBLE experience we had with the lady salesperson. Worst Communication Ever!!!. She closed the deal and was almost impossible to reach after that. We also went with another lender because of almost as bad finance communication. But… the pre sale walk thru guy was awesome! And. The warranty guy has been great so far!
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 2
Stressing lots of defects
- Hector R.
- Verified Homebuyer
- June 12, 2024
- San Diego, CA
Good price for san diego but keep an eye on quality. They build houses against the clock so theres lots of defects on the houses. Be ready to be patient with them and wait to see if they will help you get it done correctly after you sign it. They do not care of delivering good quality to new homeowners.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 2
Unpleasant Experience with Online Home Buying Process
- Angelica L.
- Verified Homebuyer
- June 12, 2024
- Henderson, NV
I wanted to take a moment to share my recent experience with the online home buying process. While we are absolutely thrilled with our new home, I must express my disappointment with the overall communication and organization throughout the process online. The process of submitting required documents proved to be quite challenging, as we encountered delays and inconsistencies in responses. Despite our timely submissions, there were prolonged periods of silence and requests for duplicate information. It was evident that some individuals involved were not fully equipped to handle online ...
Lennar responded:
Good morning ...
Total Score 1
Quality 4
Trustworthiness 2
Responsiveness 1
Great service
- Sigifredo H.
- Verified Homebuyer
- June 12, 2024
- San Antonio, TX
Great service overall. A few details were not taken care in the house but closing was fast and easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great service with professional styling
- Glenroy B.
- Verified Homebuyer
- June 12, 2024
- Osteen, FL
I was impressed with the level of detail the builder gave to the house to make it my ideal dream home. The process was smooth and all minor issues were addressed during the final walk-through or within our 30-day grace period. Lennar is a great builder and I would recommend them to anyone looking to purchase a home with technology and great house fixtures.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quincy&Regina
- Quincy L.
- Verified Homebuyer
- June 12, 2024
- Baytown, TX
We Enjoyed Our Home Buying Experience With Lennar.They Are Definitely A Company That Is Here To Stay.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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