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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21144 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21144 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Overall Satisfaction Very Good

  • David B.
  • Verified HomeBuyer
  • April 10, 2024
  • Lakewood Ranch, FL

Production Builders get a bad rap sometimes, usually because of unrealistic expectations. I feel Lennar did a great job of identifying a market, building for that market. I was delivered my new home earlier that originally planned (which almost never happens). My home was delivered with only 2 issues that have both been addressed satisfactorily. Since moving in I have had to request service for 2 issues one was handled immediately and the other just arose yesterday which I anticipate resolution soon. Overall, I am happy with the home, community, amenities, and my neighbors. If we could ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Fantastic

  • Colton K.
  • Verified HomeBuyer
  • April 10, 2024
  • Rhome, TX

James and his team made the home buying experience a breeze! Everyone was responsive with any questions I had and worked within a timely manor. Would recommend to my friends and family

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Easy, professional buying experience and quality Home

  • Karim A.
  • Verified HomeBuyer
  • April 10, 2024
  • Hockley, TX

What sets Lennar apart from my previous builder experience is the professionalism of their staff including the mortgage team and the construction team. Everything was on time or ahead of time. Also they use technology to make the experience easier, everything is online from title process, mortgage, home warranty, they even have a full online web page on home maintenance including step-by-step instructions on how to perform maintenance tasks. All in all the home is a nice home and the buying experience was easy, professional and stress free.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Buyer Beware

  • George S.
  • Verified HomeBuyer
  • April 10, 2024
  • San Antonio, TX

Just not a good experience in any way except Travis our concierge. We feel mislead and ripped off. Delays. Horrible communication. We knew Lennar is not a top builder, but we’re not expecting this? Ever heard of closing at 11P? Ever heard of a builder trying to coverup a breakin during construction? You will.

Lennar responded:
Hi George, we are sorry that you did not find your experience with Lennar enjoyable. We are also sorry for the inconveniences that may have come up. We are going to be informing our leaders about this to help drive improvement. Please do not hesitate to reach out to us for anything else you need with your home. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 3

The small details.

  • Dennis W.
  • Verified HomeBuyer
  • April 10, 2024
  • Henderson, NV

Texture and paint crew seem to be in a rush. So many spots where they spilled paint on the flooring. Certain areas the texture seems to be spread thin. Texture and paint around electrical outlets were sloppy. Guys or gals seem to be in a rush and it shows. Not seeing this on the first or second walkthrough but once you get settled in then you really start to notice these details.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Poor quality,

  • Magdi G.
  • Verified HomeBuyer
  • April 10, 2024
  • Kissimmee, FL

Low quality. Not what you expect from a big company like Lennar. Poor finish. Low quality appliances. Do not give you choice of even the color if your own home, or the choice of type of tyles or their color. You dont get the value of your money

Lennar responded:
Hi Magdi, we thank you for your feedback and review. We apologize for any dissatisfaction that you have experienced with your new home. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Terrible experience

  • Surya K.
  • Verified HomeBuyer
  • April 10, 2024
  • Happy Valley, OR

One of the worst home buying experience I ever had. Do not recommend Lennar to anyone. Everything is terrible, starting from home buying experience to built quality. Bought two units in a span of 4 months and both the experiences are horrific and both the units built quality is subpar.

Lennar responded:
Hi Surya, we apologize for your experience with Lennar. We are truly sorry because you have experienced quality issues. Please continue to reach out tos us with anything else that you may need with your home. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 3

You are happy, then you are not

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2024
  • Hemet, CA

when you do your house walk the first and second time, everything looks great and you are loving it, once you are settled in, you start to really notice everything is rushed and done the cheapest way, when you are putting in tickets for repairs, they take along time to reply, i understand i am not the only one here but on some tickets, they dont even get back to you, i am still waiting on cracked/broken cabinet drawer which i mentioned in the walk thru

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

Have no water to washing machine for weeks. Now have holes in the wall with no water. I can’t tell, but it looks like the plumber is running the show instead of Lennar. All I want is my “brand new house” fixed and usable.

  • Stephen E.
  • Verified HomeBuyer
  • April 10, 2024
  • Westfield, IN

After the sale service is poor to say the least.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 1

I will never buy another lanar home in my life. This has been the worst home by experience ever

  • Lionel M.
  • Verified HomeBuyer
  • April 10, 2024
  • Kissimmee, FL

Aside from being bullied into purchasing a home that at the end of the day was built improperly. And I do not want. The walls are uneven. There's areas where the ceiling is lower on one side of a wall than the other. My glass door that should have been included in the house that I had to buy separately because they decided. They're no longer providing glass for the showers. And didn't even lower the price of the house because of it. I couldn't install it because I have to redo the entire shower wall because it's Bode. Meaning that it's not level. It's not even This has been an issue ...

Lennar responded:
Hi Lionel, we are truly saddened because of your dissatisfaction with your new home. Quality is something we strive for in every home that we build as well as all stages of the homebuying process. We are going to communicate your frustrations to the appropriate team to help drive improvement. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar breakdown

  • Robert D.
  • Verified HomeBuyer
  • April 10, 2024
  • Lakewood Ranch, FL

The sales and finance teams are awesome. The warranty team has been good to work with. The overall construction, workmanship, oversight and quality are absolutely terrible. The trade workers have no regard for the way they perform their jobs. When the home was completed and turned over to me it was a disgrace. Please take some pride in what you do and give people a home they can be proud of from day one.

Lennar responded:
Hi Robert, we thank you for your review but we are saddened to hear about these quality issues that you have faced. We will be passing this review on to our division leaders to make them aware of this. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

No last names, whatever!

  • Lewis C.
  • Verified HomeBuyer
  • April 10, 2024
  • Rosenberg, TX

I didn’t care for the experience Lennar had to offer, from loan approval to buying. You guys talk a big talk to get us in, but I didn’t care for the final product, I’m not one to complain because I know how to fix anything. But truly Lennar if I could say sux, I would but I just can’t. Anyhoo, I will not recommend anyone to go through this experience said to say, I mean just ask my wife she has it all written down, all of Lennar’s mistakes

Lennar responded:
Hi Lewis, thank you for your feedback, we apologize because you did not have the best experience at Lennar. We care about or homes as much as we care about or homeowners. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

The builder was great. The process of buying was terrible. Lack of communication from the seller side and financial institution.

  • Kim N.
  • Verified HomeBuyer
  • April 10, 2024
  • Dayton, MN

We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.

Lennar responded:
Hi Kim, we are sorry that you did not have a great experience with us. If you need anything else with your home, please reach out. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Sue M

  • Susan M.
  • Verified HomeBuyer
  • April 10, 2024
  • Myrtle Beach, SC

The buying experience was smooth and quick

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Good

  • Ralph D.
  • Verified HomeBuyer
  • April 10, 2024
  • Hampton, GA

Great property at a great value

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not great overall

  • Jordan H.
  • Verified HomeBuyer
  • April 10, 2024
  • Lafayette, CO

Dishonest sales practices. Issues with the home since moving in and no responses from Lennar.

Lennar responded:
Hi Jordan, we are sorry that you have not had a response from Lennar. We are going to be following up on this. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Home purchase

  • Paul G.
  • Verified HomeBuyer
  • April 10, 2024
  • Port Charlotte, FL

Sales and closing were excellent. Upon delivery of home the product was better than I expected. The only exception was the cleaning of the property. I did not expect to spend so much time on preparing the property to move in. Due to low paint quality I hired professionals to repaint the entire home, most people due the same. I also had to hire a professional company to clean the floor tile, this was unexpected.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Great experience!

  • LaWana P.
  • Verified HomeBuyer
  • April 10, 2024
  • Athens, AL

I told Shawn what I wanted and could comfortably afford and she showed me several with everything I wanted in a home. It wasn’t an awesome experience. She made it easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good for the most part

  • Daniel K.
  • Verified HomeBuyer
  • April 10, 2024
  • Princeton, TX

The only issues was that they expected me to do a task or sign something but weren't readily available for questions.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

SEAMLESS PROCESS.

  • Vicky N.
  • Verified HomeBuyer
  • April 10, 2024
  • Bryans Road, MD

The entire process from start to finish was very smooth. Lennar Homes are the most beautiful homes! I love my finishes and how spacious every area of my house is, plus it's a beautiful neighborhood. I will recommended home buying experience with Lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great value!

  • FNU M.
  • Verified HomeBuyer
  • April 10, 2024
  • Naples, FL

I love everything incl home packaging. As first time home owner that’s all I need without headache closing the tiles etc.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Terrible home buying experience

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2024
  • Willis, TX

My sales associate was not very knowledgeable abt the questions I had and he was easily offended. The lender scrutinized our accounts and disqualified the money we had to bring to closing. The house's workmanship and materials seems well built but lacking some very important features that leave a big impression like no sprinkler system, no garage door opener, no covered back porch, no fans in any room, dining area too small for a dining table, living room too narrow, and grass is dying. Our plan is to sell as soon as possible and get into something better suited for our family.

Lennar responded:
Hi, we are sorry that you have not enjoyed your Lennar home. We are also sorry about the issues that you faced when inquiring about your home. -Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

Service has been great

  • Darlene Z.
  • Verified HomeBuyer
  • April 10, 2024
  • Calabash, NC

Seth Rogers has been awesome to work with. He was able to change our walk through when we had to go out of town and has since taken care of the few items that came up after closing. He is knowledgeable and friendly - perfect traits for someone in his position.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good (Not Great)

  • Richard D.
  • Verified HomeBuyer
  • April 10, 2024
  • Gettysburg, PA

We have had an array of problems, however, Lennar has made every effort to take care of them in an expeditious manner. Worst of all was the uncapped drain pipe in our primary bath wall. After about three weeks, we saw water across our kitchen floor - not a good sign. Lennar came right out and began investigating. It wasn't until the plumber cut out the drywall in our kitchen island and the pantry wall that he discovered the missing cap. It was repaired immediately but scheduling the cleanup repairs has taken about three weeks. Today, we have a partial new floor and drywall finished; we are ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home Warranty

  • Marion S.
  • Verified HomeBuyer
  • April 10, 2024
  • Sharpsburg, GA

Overall, the experience has been pleasant. The finance side of the business went very well. But, from the time we completed our initial walk-through to now has not been so pleasant. I was told that Lennar doesn't complete a thorough cleaning of their properties. It's called "construction clean". So, we had to go through the entire property once we closed to clean all paint, tape, and sheetrock dust off of everything. Now, I have a warranty claim, and they are telling me it's homeowner maintenance. I am not pleased right now.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

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