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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21977 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21977 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Not a good experience

  • Edwin B.
  • Verified Homebuyer
  • June 18, 2024
  • Saratoga Springs, UT

By far, one of the worst experiences I’ve had with purchasing the home. Was informed incorrectly on multiple things. Would not recommend.

Lennar responded:
Good afternoon ...

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

DAB

  • Debra B.
  • Verified Homebuyer
  • June 18, 2024
  • Bulverde, TX

It was not pleasant. Overall disappointed in the process and trust me, I’ve done this many times. I will say that warranty has been much better than the sales, mortgage and construction.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Beautiful Home Overall, Back Yard Excessive Water.

  • Rebecca P.
  • Verified Homebuyer
  • June 18, 2024
  • Forney, TX

The interactions I had with Lennar were professional and responsive. The house is very well built; however, the finishes are low quality. My biggest disappointment is the swap I have in my backyard. During the final walkthrough, it was mentioned, and I signed off on the fix; however, after almost two months, I have standing water. I don't know if this issue is caused by a pond behind my house or if there is something else causing it. I understand the excessive rain, but even with the recent warmer weather, I still have standing water.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Thanks to Sonja and jamie

  • Arnitta S.
  • Verified Homebuyer
  • June 18, 2024
  • Las Vegas, NV

Thanks for making my experience so smooth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Jose S.
  • Verified Homebuyer
  • June 18, 2024
  • Kissimmee, FL

Excellent Great experience with everyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Quality

  • Anonymous
  • Verified Homebuyer
  • June 18, 2024
  • Bulverde, TX

Slow response time to fixing multiple issues. Brand new home I feel like this is a fixer upper home. Bad flooring, moulding, caulking, cracking paint, silicone smears on countertops.

Lennar responded:
Good ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Large Corporation who cares nothing about building them fast and getting the sale

  • Anonymous
  • Verified Homebuyer
  • June 18, 2024
  • Henderson, NV

I am not sure who designed these houses BUT they knew nothing about a 55+ community. Shoddy workmanship and an excuse for everything.

Lennar responded:
Thank you for sharing your feedback. We take all feedback seriously and are constantly looking for ways to improve. If you'd be willing to share more details about your experience, we'd be happy to investigate and address the concerns directly. You can reach us at LennarNews@Lennar.com

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

GREAT HOME, GREAT EXPERIENCE

  • Lisa W.
  • Verified Homebuyer
  • June 18, 2024
  • Nampa, ID

We looked at many builder homes and I can tell you Lennar was the nest for quality and money. what you normally pay for upgrades with other builders was standard with Lennar and that was a huge selling feature for us. The quality of their builds far exceeded any of the other "local: builders. Layout, materials, size ..everything was better. The service from start to finish was fantastic and unparalleled. Highly recommend. I had heard of Lennar before in other states and when I saw them herein Idaho I was thrilled, they were a game changer for me. I got a better built home with better ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Paul

  • Jaspal B.
  • Verified Homebuyer
  • June 18, 2024
  • Coopersburg, PA

Everything is smooth. Everything is ontime. Very satisfied

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

this is the worst homebuying experiecne so far . all the ppl involved in process was no help at all. Blake was terrible

  • Bandana S.
  • Verified Homebuyer
  • June 18, 2024
  • Forney, TX

i will never buy the home from lennar again

Lennar responded:
We sincerely apologize for the negative experience you seem to have had with us. We value your feedback and want to learn more about what went wrong. If you'd be willing to share more details about your experience, we'd be happy to investigate and address the concerns directly. You can reach us at LennarNews@Lennar.com Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Poor quality home and non responsive to issues

  • Clifton E.
  • Verified Homebuyer
  • June 18, 2024
  • Fort Worth, TX

Before we moved in it was very attentive to my needs, which should have been done before I had to pick them out. Not little scratches on walls but Sprinkler lines broke and spraying water in the air, doors jammed shut and was hard to open. Air handler doors off... No lights in a closet. As of 2 months later still nothing is fixed. I had to have a sprinkler guy come stop the water being wasted running down the street. Im pretty sure I will not be buying another Lennar home .

Lennar responded:
Good afternoon Clifton, thank you for your feedback. We are sorry to hear that you have been having issues with your home. I will share your feedback with the appropriate team for their review and assistance.
In the future, if there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Great place to retire

  • John H.
  • Verified Homebuyer
  • June 18, 2024
  • Lakeland, FL

This is my retirement home and I was willing to pay extra for some up grades but was told that I couldn't go off the blueprints . When a client is paying cash for the home , which I did , they should be given that option . Overall it is a very well built house !

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lowest quality home we've ever lived in

  • Matthew W.
  • Verified Homebuyer
  • June 18, 2024
  • Fishers, IN

While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.

Lennar responded:
Good afternoon Matthew, we are sorry to hear the quality of your home did not meet your expectations.
We hope to be able to offer you a good homeowner's experience. If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

It was a smooth process.

  • Howard F.
  • Verified Homebuyer
  • June 18, 2024
  • New Caney, TX

Great buying experience with everything explained clearly step by step. Highly recommended!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

2nd time around

  • Chelsea M.
  • Verified Homebuyer
  • June 18, 2024
  • League City, TX

I had previously bought a new build with Lennar back in 2018 and I loved my home. When I needed to relocate I bought from a different builder and was not impressed. This time for my forever build I knew Lennar was my builder and I once again have loved my home and the stress free process of the purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Scott

  • Scott B.
  • Verified Homebuyer
  • June 18, 2024
  • Caldwell, ID

Disappointed in the attention to detail. Glue on back patio not cleaned. Nail pops on back of house. Weeds in yard front and back a foot tall Lawn 6” high with crab grass. Flooding against house. All pointed out at final walk. None addressed

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Mtg department and repairs after closing

  • Anthony A.
  • Verified Homebuyer
  • June 18, 2024
  • Eagle Lake, FL

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

Lennar responded:
Good afternoon Anthony, We are sorry to hear that there are items that were not recorded and still need our attention. Please send us an email to LennarNews@Lennar.com with details of the items that were noted during the first week, but not recorded so we can escalate these with the appropriate ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Too many issues for the price we paid

  • Anonymous
  • Verified Homebuyer
  • June 18, 2024
  • Land O' Lakes, FL

There are multiple hollow tiles in our home that move, that caused the ground to break, when we called out to get it fixed, they fixed the grout but not didn’t fill in mortar. Our stove/ microwave combo wasn’t installed correctly, it slammed down and broke the whole cabinetry. We were told it’s not safe to use anymore and now we are waiting for somebody to come out. It’s been two weeks now. Our Irrigation system has not worked ever and we’re being told that it’s not even covered by the warranty. No one seems to care that they sold us a faulty irrigation system. Not to mention all the other ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Great experience

  • Salvador L.
  • Verified Homebuyer
  • June 18, 2024
  • Belfair, WA

Great customer service, from the beginning to the end, easy selection and options of for plans to choose, the best sales representative on the market, the best financial team can you possibly can get with them, easy transaction from the beginning to the end, super happy, you can’t go wrong choose LENNAR, great quality products, great craftsmanship on the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sachin

  • Sachin S.
  • Verified Homebuyer
  • June 18, 2024
  • Fishers, IN

Overall experience is great. Happy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wish the HOA was better

  • Erin M.
  • Verified Homebuyer
  • June 18, 2024
  • Westfield, IN

Great experience along the way with Lennar,my only complaint is now that I am living there the HOA isn’t responding to any of my requests to finish out the house and put up and fence

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Over all a very happy Lennar home owner

  • Sai P.
  • Verified Homebuyer
  • June 18, 2024
  • Land O' Lakes, FL

Right from her visit to Lennar office in December 23 to signing the documents in April24 the journey has been very efficient and satisfactory. Laura kept us updated reg the progress of the construction. Walk through was detailed with Sharmin. The only thing I was underwhelmed by is my closing day. Firstly there is nothing like celebration. I did not have to go back and forth to the office to close and get the keys. Everything could have been done at the home after the final walk through with Matt who was very nice. I could have received all the contact numbers for utilities right on my ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar Experience

  • Jason A.
  • Verified Homebuyer
  • June 17, 2024
  • Elgin, IL

Overall happy with our home but disappointed for the quality of work. Our short period here we have had roof shingles off, water damage from the second floor bathroom, and several other items we have found.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 5

Edias

  • Edias R.
  • Verified Homebuyer
  • June 17, 2024
  • Indianapolis, IN

The homebuying was very smooth with Lenner

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Michael

  • Michael B.
  • Verified Homebuyer
  • June 16, 2024
  • Seguin, TX

Grass takes a long time to get installed. Mud runs down the street and pools up in front of my home, so road repair is needed to make the water run off. AC needed tuned and was fixed quickly! Common areas need maintenance in a big way, please address.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

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