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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21558 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21558 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

awesome experience

  • Smitha M.
  • Verified HomeBuyer
  • April 25, 2024
  • Zebulon, NC

Anytime I work with Monica Faircloth, it is a very seamless experience. She takes care of my concerns like her own.Kudos to Lennar for having such awesome employees who keep their customers first

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2024
  • Ridgefield, WA

As a person who has purchased a newly constructed home previously plus a custom house, I found Lennar head and shoulders above the competition and I'm picky. - Workmanship carpentry, electrical, finishing, and, plumbing good to great - Client services good to great and proactively helpful - Warranty service proactive and supportive - Code compliance exceeded requirements - Energy efficiency exceeded requirements - Products medium to high end and higher than expected for price - Contract makes it seem more difficult than necessary, but they might be uptight because some people have ...

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Completely Satisfied!

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2024
  • Riverview, FL

Our home purchase experience with Lennar was good overall. We had a bit of tug of war during the initial negotiations however once that was sorted out we definitely got a great value for the price paid. Our salesperson Taria and construction manager Cheyenne were very communicative and responsive to all of our questions, requests and concerns. Even after closing their warranty team has been very hands on. Our only concern at this time is that there are several homes within the neighborhood that were sold to foreign investors and being rented immediately for low income housing. This decision ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Closing process was terrible

  • Eugenia F.
  • Verified HomeBuyer
  • April 25, 2024
  • Punta Gorda, FL

We encountered poor communication all the way around during the closing process. The closing coordinator scheduled a “walk-through”, and scheduled it for the wrong time/date. We arrived as told to, and there was no-one there. The follow up was absolutely horrid. The home was NOT ready to close. We encountered plumbing issues, walls were unfinished, blue tape was everywhere, broken tiles, master shower was not finished (no shower doors), the kitchen counter is still uneven, broken window screen, lanai door would not close/lock. I could go on and on with the issues. For a solid week after ...

Lennar responded:
Thank you for taking the time to share your feedback and experience with us. We apologize for the inconvenience, I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 3

In need of new management

  • Anibal R.
  • Verified HomeBuyer
  • April 25, 2024
  • Land O' Lakes, FL

The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your ...

Lennar responded:
Good afternoon Anibal,

We sincerely apologize that this has been your experience. I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Sales staff (Ali ) was very helpful .

  • George W.
  • Verified HomeBuyer
  • April 25, 2024
  • San Antonio, FL

Constuction Project manager Richard Very helpful .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service and support from all Lennar team

  • Marty W.
  • Verified HomeBuyer
  • April 25, 2024
  • Dayton, MN

Everyone I talked to or worked with from purchase to current was positive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Most cheapest materials and borderline bait switch tactics

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2024
  • Dublin, CA

The model home and things in it are much different than the final products or things added to the different homesites. Finish is terrible, materials are cheaper than cheap. It feels like we need to renovate even though it's a new house.... the smallest toilets and appliances.

Lennar responded:
We sincerely apologize for not meeting your expectations. Should you need any further assistance escalating a concern, please don't hesitate to contact us at CorporateCustomerCare@Lennar.com

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Decent buying experience

  • Andrew V.
  • Verified HomeBuyer
  • April 24, 2024
  • Osteen, FL

From a construction standpoint, the house was pretty well built. I’ve been here for roughly 3 months now and I’ve had barely any issues. As far as the sales standpoint, my real estate agent was able to work closely with Paul and get the deal done in a timely manner The only drawback I had was with the Mortgage department within Lennar. They were unethical aspects that occurred during my Purchase because there was a huge rush to get my home closed by February 28th. This was due to the concept that Lennar end of year allocation was due on the same day. With that being said, I felt like my ...

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 3

It is okay

  • Subramanian R.
  • Verified HomeBuyer
  • April 24, 2024
  • Greenwood, IN

Materials quality is not that great

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Very poor Quality and Workmanship

  • David G.
  • Verified HomeBuyer
  • April 24, 2024
  • Punta Gorda, FL

First did not fine Arthur trust worthy. Chris the superintendent of the Veranda condos wasn’t to interested in overseeing the initial construction and stated a few times that things would be corrected during the 1 st. Year by filling out repair work orders. I have been in the construction industry and management during my career and have never seen such poor quality . I would sure like to speak with someone as I could offer valued services to Lennar.

Lennar responded:
Good afternoon David,

Thank you for taking the time to share your homebuying experience with us. I’m sorry we fell short in your expectations with the way it was handled. I understand it is not most convenient to have things repaired, but moving forward, if there are any remaining items to be addressed, please log in to your Account and submit a request using the warranty/service request form. You will also be able to follow up on the current status of your request using your Lennar Account.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Good at this time

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2024
  • North Las Vegas, NV

Overall experience was not bad but of course things arise. Satisfied at this time. I appreciate the Lennar team trying their best to help when it is needed. Hopefully it will continue.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Kendrick

  • Alejandro N.
  • Verified HomeBuyer
  • April 24, 2024
  • Wonder Lake, IL

The Sales team was great. The construction side of things not so great. Zero attention to detail. If I ever purchase a new home I will definitely be sure to pay more attention to the little things.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

Buena

  • Humberto R.
  • Verified HomeBuyer
  • April 24, 2024
  • Hockley, TX

Buena inversión ,satisfecho por el precio pagado

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Extremely rude and arrogant management

  • Gramz L.
  • Verified HomeBuyer
  • April 24, 2024
  • Beasley, TX

I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).

Lennar responded:
Good morning Gramz,

Thank you for taking the time to write a review. We apologize that your homebuying experience didn't meet your expectations. We trust you're settling in well to your new home. If any items need to be reviewed, please make sure to use your Lennar Account to submit a warranty/service request. This will ensure proper documentation and follow-up on our side.

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Mr.

  • Stephen H.
  • Verified HomeBuyer
  • April 24, 2024
  • Ave Maria, FL

walk thru too fast. not all of the issues listed during walk through addressed issues sent to lenner have been taken care of. really like our new condo. believe lennar will continue to respond properly to our various issues

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Dan's experience

  • Daniel B.
  • Verified HomeBuyer
  • April 24, 2024
  • Portage, IN

Being a first time homebuyer I didn't know what to expect. The process felt overwhelming, but was well guided buy the agents, If I had to purchase another home, I wouldn't go the conventional route. I recommend this process with a brand new home. We went from first seeing the house to moving in in just over 40 days. Could have been even faster if we weren't just being curious at first.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Outstanding costumer service.

  • Terese R.
  • Verified HomeBuyer
  • April 24, 2024
  • Charles Town, WV

We recently purchased a home through Lennar, and our experience was nothing short of amazing. From the very beginning, they provided us with excellent guidance and support, making the entire process seamless. Even after we closed on the house, they continued to check in on us, ensuring our transition was smooth. What impressed us the most was their genuine care for our well-being. Our kids are thrilled with our new home, and we couldn’t be happier. Thank you, Lennar, for going above and beyond to make our dream a reality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best quality and workmanship for the price

  • Haneef C.
  • Verified HomeBuyer
  • April 24, 2024
  • Fate, TX

I had very good experience, ended up buying two new house from Lennar and yes the process was little hectic but at the end of the day, good two solid houses with good quality workmanship and quality

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

few items are not fixed properly

  • Vahini C.
  • Verified HomeBuyer
  • April 24, 2024
  • Quakertown, PA

Please check every inch before buying the home, as this is you own house.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Our home buying experience

  • Carol C.
  • Verified HomeBuyer
  • April 24, 2024
  • Monroe Township, NJ

We love the design of our home and the community. Unfortunately, we are disappointed with the many aspects of our new house. We feel the quality of the materials and the appliances are subpar. We were also given misinformation about some of the logistics. For example, we closed in February and were told our driveway would be paved in late March and our street in April. Since our sod wasn’t installed right away, the lower part of our driveway was loaded with mud constantly. Our driveway was completely today, after several phone calls and our street has yet to be paved.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Quality of workmanship, average

  • Albert C.
  • Verified HomeBuyer
  • April 24, 2024
  • Millsboro, DE

Refused to retest or fix my radon issue. My home reads 5-6 in finished basement.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

LENNAR builders

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2024
  • Upland, CA

ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!

Lennar responded:
Good afternoon and thank you for reaching out to us. We are sorry to hear about your experience and understand your frustration. To expedite resolving these issues, can you please send an email with your name and address to CorporateCustomerCare@Lennar.com. Once we have that information, we'll immediately escalate your concerns and assign a dedicated representative to work directly with you.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

not a good experience

  • Teresa C.
  • Verified HomeBuyer
  • April 24, 2024
  • Gilbert, SC

Had a terrible communication with loan process and now having a terrible time getting issues under warranty taken care of.

Lennar responded:
Thank you for taking the time to share your feedback. We apologize that your loan process and warranty experience didn't meet your expectations. I have asked Customer Care upper management in your division to review and assist with outstanding warranty items.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Bad closing

  • Judd K.
  • Verified HomeBuyer
  • April 24, 2024
  • Mooresville, NC

Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.

Lennar responded:
Good afternoon Judd, Thank you for taking the time to share your lending and home-buying experience. We are sorry to hear we fell short of your expectations. Your feedback is very valuable for us to improve our homebuyer's experience.

Moving forward, If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

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