Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21558 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Home Buying Experience
- Robert B.
- Verified HomeBuyer
- April 20, 2024
- Hampshire, IL
From start to finish the experience we have had with Lennar has been great both with the sales team and construction. When we visited in June Todd did a great job providing the information we were looking for and resulted in us deciding to build a home in TAMMs Farm. Don was very informative through out the building process providing us updates on the home, Edgar did a great job on the final walk and making sure all last minutes fixes on the house were done, and Steve has been great assisting with any questions we have had about the home once moving. In the future would use Lennar again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My honest opinion I would NOT buy with LENNAR
- Efrain G.
- Verified HomeBuyer
- April 20, 2024
- Baytown, TX
From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are ...
Lennar responded:
We are truly sorry for the frustration you experienced throughout the buying process and even after closing on your new home. To ensure this gets resolved quickly, I've opened a Corporate Case for you and notified upper management to review and assist in addressing your concerns.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
Rincon
- Jesus R.
- Verified HomeBuyer
- April 20, 2024
- Uhland, TX
Easy and painless experience
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
This was the worst home buying experience I have ever had.
- Louis M.
- Verified HomeBuyer
- April 20, 2024
- Punta Gorda, FL
Compared to the model home, Lennar made several cost cutting changes, without alerting the buyer. They cut the quality of the front door, counter tops, closet in the dining area, and bathroom vanity lighting. In their rush to close before the end of the month, there were numerous repairs that needed to be made. It will take months before most of these are addressed. Their quality control is non existent, as their focus is on volume and profits. We bought this house because we liked the layout and view, and that is basically all we got.
Lennar responded:
We appreciate your review and are sorry to hear that the final product in your home fell short of your expectations. I have opened a Corporate Case with your comments and notified upper management to review and assist in addressing your complaint.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
horrible from start to now
- Kyle M.
- Verified HomeBuyer
- April 19, 2024
- Bryans Road, MD
lenders dishonest and delayed, loss of income, horrible finished product, cheap and fast, nics chaulk, dry wall, carpet, worst experience start to now. will do everything possible forever to help others avoid the pain and stress.
Lennar responded:
Good afternoon Kyle,
We understand your frustration. A negative experience throughout the buying process is not what we were striving for and we sincerely apologize for falling short of your expectations.
From your review, you may still have some issues that need resolving. To ensure the quickest resolution, I have opened a Corporate case for you and will share it with upper management in the Maryland area for immediate follow-up.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Simple and Easy to get this new house
- Ya V.
- Verified HomeBuyer
- April 19, 2024
- Las Vegas, NV
From buy to closing this new house, pretty simple and easy! They did most of the things you thought! Quick Move-in! Thank you all for great helping !
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Responsiveness, quality
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Elgin, IL
Poor quality and response to incidents are very bad. Response to tickets is very bad. Nominal quality materials.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Good service.
- Jorge R.
- Verified HomeBuyer
- April 19, 2024
- Crandall, TX
The process was very fast. In less than a month we got the keys.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
100% Satisfied
- Isaac C.
- Verified HomeBuyer
- April 19, 2024
- Lakeland, FL
From the beginning of our home search to the very end every step was simple and not stressful at all. Hats off to the ENTIRE Lennar team that helped to make homebuying possible for me and my family! Your teamwork was outstanding and highly recommended by us. Keep up the good work!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nicole
- Vincent D.
- Verified HomeBuyer
- April 19, 2024
- Land O' Lakes, FL
Our Lennar real estate agent was Nicole . She was an excellent customer representative for Lennar . She was extremely knowledgeable about all the aspects of the building process. She made the complete home building and the purchase of our new home and enjoyable experience. The one negative experience that I have is with the manager of the HOA in the Medley section where we purchased. . Her name is Jessica and I have never encountered a person in the role of a property manager that doesn’t return phone calls or emails that she decides are not worth responding to . I had to report her to the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Ground Maintenance
- Moin A.
- Verified HomeBuyer
- April 19, 2024
- Crandall, TX
Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.
Lennar responded:
Good afternoon Moin,
We understand your frustration with the overgrown grass and weeds. While maintaining the sidewalks typically falls under the responsibility of the homeowners association (HOA), we appreciate you bringing it to our attention.
If you don't have the HOA contact information readily available, our customer care representatives should be able to assist you in finding it. Please reach out to them by sending a warranty/service request using your Lennar Account.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Too many defects in too many places.
- George W.
- Verified HomeBuyer
- April 19, 2024
- Punta Gorda, FL
Two weeks before closing, we walked through and discussed the defects that needed to be addressed. (We also missed several defects). We walked through on closing day and not one single thing on that list was fixed. As for warranty issues it seems that once we are told “that’s normal”, even though it is not normal. That’s it, no recourse.
Lennar responded:
We are sorry to hear about your experience throughout the walkthrough process and after closing on your new home. We understand you may have some issues that need resolving. To ensure the quickest resolution please submit the details using the warranty request form in your Lennar account.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
FTHB, process made easy and Quality and Customer Service, fantastic
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Carson City, NV
As a first time home buyer, I had some pretty scary anecdotes from others in their first home buying process. I thought overall, that Lennar made the process pretty straightforward and was not too hard to manage. They did make attempts to scare us with 'additional charges' for each day our private lender was late on escrow closing. This didn't happen but the one comment made me as a first time home buyer, a little scared of things that were completely out of my control. There was one borderline minor/major issue that needed to be fixed within the home but the QC guy Jeff was absolutely ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New build purchase
- Nicholas K.
- Verified HomeBuyer
- April 19, 2024
- Winter Haven, FL
We just bought our home back in February of this year. My wife and I were extremely hesitant especially after the reviews people have posted about Lennar. I'm very thankful and happy that we've been blessed with a different experience than everyone else and everything so far has been everything we could've wanted.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
They have the complete package. Home was built on time. Great neighborhood and location.
- Richard N.
- Verified HomeBuyer
- April 19, 2024
- Stanwood, WA
Sales team was great, Financing, Heather was great, closing communication was lacking. Overall, we love the house and the neighborhood.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great Experience from Start to Finish
- Jaime A.
- Verified HomeBuyer
- April 19, 2024
- Bulverde, TX
The whole buying process from initial visit to walk through then closing was seamless. Very happy with responsiveness of Lennar representatives.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home is great, mortgage company has opportunities
- Paul P.
- Verified HomeBuyer
- April 19, 2024
- Myrtle Beach, SC
We purchased a home that was completed prior to being put up for sale. We had minimal interactions with the builders. We did interact with Kim, who is the owners representative between the builder and you. We had a positive experience with her, Our main issues was with the Lennar Mortgage Department. Although they all were friendly and professional, they are put under a strict time frame to close on these homes that many mistakes were made. We closed within 22 days of signing contracts, our closing costs and estimates changed 4 times including the APR. Our intent is to pay off this ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Would never buy a home from Lennar again
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Montebello, CA
When we were touring the homes, it was fine. But once we actually decided to pull the trigger, the experience was downhill from there. Typos in contracts, long wait times for a response to our questions, no response at all from Lennar mortgage loan officer (they tried to bait and switch us but luckily we had an outside lender lined up just in case this happened), and then the home wasn’t even completed by our walkthrough date. And this is just for starters. After closing, we’ve had a roof leak, broken refrigerator, and have noticed shoddy workmanship throughout the home. Definitely not ...
Lennar responded:
We are deeply sorry to hear about your negative experience throughout the buying process and after closing on your new home. If you have any outstanding issues or items to be resolved, we're here to help. Please submit your warranty or service requests through your Lennar account for the quickest resolution.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Totally it is an Awesome experience
- Ravi M.
- Verified HomeBuyer
- April 19, 2024
- Frederick, MD
I recently purchased a home in sycamore ridge, Lennar totally helped me to through this process, It is so smooth and clean process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home Owner
- Sandra L.
- Verified HomeBuyer
- April 19, 2024
- Port Saint Lucie, FL
I absolutely love the home I purchased from Lennar. My only disappointment was not being able to upgrade anything. I did not get to choose the outside color of the home and I could not upgrade the floors in the entire home or even the glass wall for the shower. The problem I am now facing is that my feet hurt every day from walking on the hard tiled floor instead of the wood flooring that I wanted. Not sure if my feet will recover but I will now have to replace all the flooring in the entire home because I prefer wood floors in the bedrooms and in the open plan living space. I also ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
When things go wrong, you're on your own
- Neil S.
- Verified HomeBuyer
- April 19, 2024
- Zephyrhills, FL
So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and ...
Lennar responded:
Good afternoon Neil,
We appreciate you sharing your review and sincerely apologize for the experience you've had with the cracks in your Lanai and the loose house numbers. I have opened a Corporate Case for you and notified upper management in Tampa to review and assist.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Low quality and trustworthiness
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- San Antonio, TX
I wouldn't buy from Lennar Aston Park. From the get go, they did not appear trust worthy. The mortgage officer started out by misleading about the loan requirements. The underwriting process was cumbersome, and I had to basically do the job of the underwriter by writing all my income, sources, and how they were spent in the last 3-6 months in an email. Apparently, sharing my bank statements and other relevant official document was not enough. Walkthrough personnel was not polite. After closing, it was a hassle to get the keys. You have to be there at exactly 11am. Not before, not after. ...
Lennar responded:
We thank you for your feedback and sincerely apologize that your experience with Lennar Aston Park fell short of expectations. I will share this feedback with their upper management to explore ways to improve our Home Buyers experience.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
very bad and horrible experience
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Saint Cloud, FL
My buying experience was very bad with Lennar, starting from salesperson to the entire sales team gave me hard time, poor communication while your home is getting built, they can lie about anything to just sell the home. I had a very good experience with Pulti homes, and they have excellent customer Servies, i will never ever buy a Lennar home again.
Lennar responded:
We thank you for your feedback and are truly sorry to hear that your buying experience was very bad. We sincerely apologize for the difficulties you faced with the salesperson, sales team, and communication throughout the construction phase. If you have any outstanding warranty items, please do not hesitate to submit your requests on Lennar.com
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
good
- Valli P.
- Verified HomeBuyer
- April 18, 2024
- McKinney, TX
good and excellent. happy purchase
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Unfortunate experience
- Mayumi K.
- Verified HomeBuyer
- April 18, 2024
- Land O' Lakes, FL
Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
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