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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21862 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21862 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Couldn't be happier. The team a lennar was top notch.

  • Steve F.
  • Verified Homebuyer
  • May 24, 2024
  • Fort Worth, TX

Overall experience was great. The finance team was always will to answer my million questions. Lol.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Terrible home buying experience

  • Zacary B.
  • Verified Homebuyer
  • May 24, 2024
  • Winter Haven, FL

I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.

Lennar responded:
Good afternoon Zacary,

We are sorry to hear that your home-buying experience was not up to your expectations. We take all feedback seriously and are always looking for ways to improve.

If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

BUYING EXPERIENCE

  • Shanell R.
  • Verified Homebuyer
  • May 24, 2024
  • Essex, MD

During the buying experience I was displease to be told by my salesperson, Michael that i could not choose anything with regards to my home to include the lot and that I had to take what was given to me. In addition I requested a water view and was told that the remaining homes were sold and that wasnt true. On my first walkthrough with David he suggested that I ask my salesperson about rebates for my home and Mike told me he had no help for rme. Finally during my final walk through with Derrick the intrusion detector/sensor was discovered to not have been installed and he said he would have ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Beautiful Home

  • Thomas P.
  • Verified Homebuyer
  • May 24, 2024
  • Menifee, CA

Honestly, we were hesitant at first but eventually as we got through the process and was so fortunate to secure financing, we had a wonderful experience. The Lennar team did a wonderful job keeping us updated, addressing concerns, and ensured we had a smooth closing process.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My second purchase of a new Lennar home.

  • Carolyn G.
  • Verified Homebuyer
  • May 24, 2024
  • Lewes, DE

I purchased a Lennar home that was already completed do to timing issues with the sale of my home. Doing this on my own for the first time, I sought out Lennar because of a good experience in VA with a Lennar home we bought in 2017. I’m enjoying my new home and everyone at Lennar and their suppliers has been kind, courteous and responsive to any issues or questions I have had in these first two months.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

ok

  • Anonymous
  • Verified Homebuyer
  • May 24, 2024
  • Raleigh, NC

Not that Good! Not that Good!

Lennar responded:
Good afternoon, I am sorry to hear that we did not meet your expectations.

For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 2

Nothing short of amazing

  • Brian D.
  • Verified Homebuyer
  • May 23, 2024
  • Summerville, SC

Everything from start to finish was on point, easier than buying someone else’s issue, highly recommend new construction

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Over all I am pleased there have been a couple issues.

  • Michael F.
  • Verified Homebuyer
  • May 23, 2024
  • Fontana, CA

Over all I am pleased but there has been a couple issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

MJ was fabulous

  • Elizabeth J.
  • Verified Homebuyer
  • May 23, 2024
  • Las Vegas, NV

MJ was fab. She was very friendly, professional & thorough.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lemoore

  • Anonymous
  • Verified Homebuyer
  • May 23, 2024
  • Lemoore, CA

Did not contact you on the phone to ensure you want to lock in your rate. Only contact made was all through email. Made changes to the floor plan after signing and completed a final walk through. Baseboards cracking.

Lennar responded:
Good ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Everything went smoothly

  • Salvador T.
  • Verified Homebuyer
  • May 23, 2024
  • Yorkville, IL

Had no issues and we feel satisfied eith the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home in Sweetgrass

  • Margaret J.
  • Verified Homebuyer
  • May 23, 2024
  • Summerville, SC

Lennar and our realestate agent were very helpful in the purchasing process and we had to buy remotely as we were in Europe. I love the house, the primary bathroom, high ceilings and porches. I am disappointed that we have no amenities or pool nearby. Hoping for mega pool to be finished, Publix and golf cart trails. Trees are a necessity. Desperately need trees on our street. But we love the spacious home and alley fed garage.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Home buying and warranty service

  • Brian H.
  • Verified Homebuyer
  • May 23, 2024
  • Fort Myers, FL

I was skeptical initially as there were lots of negative reviews. I have to admit my experience was nothing short of awesome. Everything they said they would do was done, and any issues that we had were promptly addressed. What really got me was when I asked about the previous negative reviews, they acknowledged them and stated that there were issues especially during the pandemic, but I liked that they didn't deny our try to redirect. My skepticism disappeared. I have been very happy with everything, and it was far better then I expected. Thank you lennar for owning your product and doing ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

AVOID!

  • Chenhwa L.
  • Verified Homebuyer
  • May 23, 2024
  • Bonney Lake, WA

Very difficult to get questions answered. Need to figure out myself to deal with several associates to get issues resolved. Spent lots of time to find mail box key. Buying a house should be easy like before dealing with only one agent; all issues got resolved quickly and effectively. ONE STOP SHOPPING makes life much easier . My worst house purchasing. Avoid!

Lennar responded:
Good afternoon ...

Total Score 1


Quality 4

Trustworthiness 4

Responsiveness 1

cheap workmanship

  • Daniel S.
  • Verified Homebuyer
  • May 23, 2024
  • San Antonio, TX

I walked into a home I bought online and when I did see it in person I was not happy, there wasn't any grass in the yard, and inside it's as if it was done by a someone in a rush and was cross-eyed, I woke up to a pile of ants and a few spiders and when I went to talk to someone about it was told that it's my home so I would have to deal with it, and this was after living in there for 3 days, a front driveway that has a crack across three panels that I still have to pay full price for, no back pad that I can grill on, cabinets that hits the walls and flooring that was done without care, ...

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 3

Terrible home orientation

  • Seyed S.
  • Verified Homebuyer
  • May 23, 2024
  • Anaheim, CA

The mortgage and sales people were great and very helpful, however the home orientation experience was nothing short of horrific. I asked for fixes that to this day have not been implemented (almost 2 months after closing). My home orientation person seemed to be completed ambivalent to our needs, would not respond unless repeatedly contacted. We did a home inspection report and it literally took a month for this guy to finally address the issues (1 still hasn't to this day) after repeated attempts. I called the main call center and asked specifically to be assigned to a different home ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Sloppy work.

  • Alicia M.
  • Verified Homebuyer
  • May 23, 2024
  • Catawba, NC

Throughout the entire home the paint and trim job is terrible!! Extremely sloppy. A brand new home should be perfect. You can see they don’t really care to do their best which was extremely disappointing. 1 month in and we have nails popping out through the dry wall. Every day I find more and more imperfections. And flat paint throughout the entire house is ridiculous. I would have paid more just to have better paint. At the end of the day I chose Lennar homes because it’s the best bang for my buck right now.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

i need my door adjusted

  • Alfred W.
  • Verified Homebuyer
  • May 22, 2024
  • Summerville, SC

i need my door to be adjusted

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

great home and great service

  • Moishe H.
  • Verified Homebuyer
  • May 22, 2024
  • Riverview, FL

bast finish home ready to move in

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bob

  • Anonymous
  • Verified Homebuyer
  • May 22, 2024
  • Eastampton, NJ

Great response to any issues. Lennar associates are always available and ready to help

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Not happy

  • Anonymous
  • Verified Homebuyer
  • May 22, 2024
  • Raleigh, NC

1. The drainage systems in the Edge of Auburn are terrible. I feel ripped off on my yard. It could have been avoiding by grading the land. 2. Concrete cracks 3. Weeds and bugs everywhere 4. Land developers are taking forever to install street lights and dog trash bins 5. Hotwire communications is terrible

Lennar responded:
We understand your frustration with the current state of the development and apologize for the inconvenience. We truly appreciate your patience as the Edge of Auburn development progresses.

If you have any further questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Just OK

  • Anonymous
  • Verified Homebuyer
  • May 21, 2024
  • Fairhope, AL

We got a lot of square footage for the money and a nice-sized lot. Some nice material selections and others not so much. Still waiting for punch list items from the closing (2 months now) to be addressed. Reached out to my contact and haven't heard back. We used to own a Truland Home (before DR Horton bought them). Lennar doesn't come anywhere close to that quality or experience.

Lennar responded:
Good afternoon,

Thank you for your review. We understand how frustrating it can be not to hear back from customer care. Since we don't have your name due to the anonymous review, may I ask you to please call your Division's Customer Care number and ask to escalate your concern or send an email with details of your request to CorporateCustomerCare@Lennar.com so we may be able to assist in escalating your issue?

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Excellent Experience

  • Jeri M.
  • Verified Homebuyer
  • May 20, 2024
  • Carver, MN

From the day we signed our purchase agreement till closing & beyond, we have been very happy with our experience building with Lennar. The sales manager was wonderful, patient with all our questions, kept us in the loop from digging our homesite till closing. The construction manager was also wonderful, always quick to answer questions, and help with any issues that came up. Our house is beautiful, well built and honestly perfect. We are so glad we chose Lennar, and love our new house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Had a very smooth experience from start to close.

  • Kathiravan S.
  • Verified Homebuyer
  • May 20, 2024
  • San Antonio, FL

Special thanks for Robin, sales agent and Dave, the loan officer, to keep me informed and of every step with fast responses to all my questions. I would highly rate them for their services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would never buy another Lennar home in future

  • Kenneth J.
  • Verified Homebuyer
  • May 20, 2024
  • League City, TX

Honestly, I would never recommend nor purchase another Lennar home. The only positive experience was my initial walk thru 2 weeks prior to closing on my home with Lennar associate Beth. From the very start with Lennar, my sales personnel, Jimmy Zaid kicked off the negative experienc but his constant lack of communication, And most importantly empty promise of purchase price. He stated that every model of my home sells for $300,000 and that there were 3 left after looking at a model of one selling that day. Long story short after I finally got in contact with him, he stated the best price he ...

Lennar responded:
Good afternoon Kenneth, we appreciate you taking the time to share your experience with us. We are sorry to hear about your experience. I have shared your feedback with upper management for their review and assistance.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

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