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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21558 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21558 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Very Responsive

  • Sherie S.
  • Verified HomeBuyer
  • April 17, 2024
  • Dunnellon, FL

The team at Lennar has been great to work with. The are very responsive to all request and handle issues in a timely fashion.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Friendly, helpful and caring customer service

  • Isabel Y.
  • Verified HomeBuyer
  • April 17, 2024
  • Fort Worth, TX

Jordan at Northpointe was friendly from the start. We were first time buyers and he didn't seem annoyed or tired of our questions. He responded daily. He was quick at moving our home buying process along. We were initially going to close on a home from another very popular home builder, but we are so glad we didn't. They didn't have the customer service Lennar had. They overlooked us, made us feel unwanted and the process was extremely stressful! We are so thankful we found Lennar and decided to go with them. They deserved it!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very happy

  • Chin C.
  • Verified HomeBuyer
  • April 17, 2024
  • Chula Vista, CA

It was good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great to begin with

  • Julie D.
  • Verified HomeBuyer
  • April 17, 2024
  • New Port Richey, FL

I thought they did a great job in the beginning of the process very responsive until the week of closing. Once I closed - moving from another state - with no idea of who to contact for utilities HOA etc. So disorganized and frustrating. Once that was figured out, all is good. Love the place so far! I did go through Lennar Mortgage and they did a great job!

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Great home

  • Venkata G.
  • Verified HomeBuyer
  • April 17, 2024
  • Aurora, IL

Beautiful home, nice location. Builder is very knowledgeable and responsive to any issues raised. Great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First home buy

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Forney, TX

I think there are some basic things that needed to be included in these homes that Lennar does not. I think glass shower doors and maybe ceiling fans should be the basics in homes in Texas. I also think the team that builds the homes could use a little more supervision I won’t get into that. Other than that the homes are nice which they build more in other spaces affordable homes because all cities in Dfw need affordable homes not just in the outskirts.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Barbara

  • Barbara S.
  • Verified HomeBuyer
  • April 17, 2024
  • Hockley, TX

I had to close from out of state and the whole process was very smooth with no glitches!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Affordable but you get what you pay for.

  • Albert G.
  • Verified HomeBuyer
  • April 17, 2024
  • Portland, TX

Im happy with the price of the house but wish lennar gave the buyer options for their house. Having kids the flat white paint is terrible if you get a wet rag it takes the paint off. Also why not include a garage opener for the garage door. On top of that how much harder would it be to just paint the garage if you are painting the whole house just paint the garage too. Also if you are going to lay sod why not just make sure all of the lot has sod and not just leave half of the backyards with dirt. Or for me have 1/4 of the front yard with a pile of sand. Another thing why only paint the trim ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Happy to Buy our Second Lennar home

  • The S.
  • Verified HomeBuyer
  • April 17, 2024
  • Henderson, NV

Jonathan at sales was great, so are Ryan and Josh. Amber at design center was efficient and friendly.. :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home finishes!

  • Thomas S.
  • Verified HomeBuyer
  • April 17, 2024
  • Punta Gorda, FL

Lennar is superb at building golf communities. The home choices are fine. However, the finishes are outdated, ugly, and exactly the same. It’s unfortunate you pay so much money and then end up sending it to the landfill. I know Lennar buys in bulk, however it doesn’t have to be so dated especially the tile walls and flooring. A suggestion would be to give the buyers a choice to pay the difference and make it their responsibility of having the material on site on time. And if not Lennar installs their materials. It could be a lot better. Figure it out.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Builders onsite were responsive and helpful.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Ocean Isle Beach, NC

I do not like the practice of having one lawyer represent all sides, including the mortgage bank. While it may seem to be convenient, I had no one to speak with during the process when I had questions.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Good value for a luxury townhome close to great schools

  • Michael C.
  • Verified HomeBuyer
  • April 17, 2024
  • Marriottsville, MD

We love the view at our front windows of the morning sunrise just above Harris Teeter. We also love the green lights and purple lights at night for the tower at the entrance of the shopping center and the assisted-living facility. The large windows create a city loft living space feel, which has been surprisingly a real plus. The sales staff and construction staff were very helpful and making the deal come together when it was supposed to.

Total Score 4


Quality 5

Trustworthiness 2

Responsiveness 5

Home purchase experience with Lennar over all

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • McKinney, TX

Over all o would say a smooth experience but need to check on all financing details upfront to not have any surprises of government funding fee adding to your loan if on FHA and a great promising interests rates for sure

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Quality; Many defects need remedy after closing

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Las Vegas, NV

Poor quality overall. Very disappointed. Many defects and issues that require repair AFTER closing. Poor attention to quality control over vendors during the construction process and lack of oversight in remedying BEFORE closing so it leaves the homeowner having to chase to get warranty items repaired. The warranty rep (Doug) has been fantastic and responsive - BUT - we shouldn’t have to deal with all of these issues. More care is needed in making sure the home is delivered in better shape/quality BEFORE you sell to a prospective buyer. Not fair to the buyer to have to deal with all of these ...

Lennar responded:
Hi, thank you for your detailed review. We are very sorry that your home has items that require our attention. We stand for quality as it is something we have followed since our inception. We are going to be using your feedback to help improve. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 4

West Shore is our 1st new home

  • Andrew S.
  • Verified HomeBuyer
  • April 17, 2024
  • Menifee, CA

Great location, amenities, customer service and small community. Very fortunate to have purchased in Rockport Ranch

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lack of communication isn’t professional.

  • Anfernee M.
  • Verified HomeBuyer
  • April 17, 2024
  • Wimauma, FL

Second time buying a home and this time around It was not very pleasant. With the exception of Tee the everyone one else lacked good communication. From Ben the builder to Karlene my phone calls were never returned or emails answered. Going over weeks.

Lennar responded:
Hi Anfernee, we are truly sorry that your experience with Lennar did not have good communication. We will be informing our division leaders about this to help bring awareness to this issue. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Jose,he took care of me and my wife

  • John W.
  • Verified HomeBuyer
  • April 17, 2024
  • Saint Hedwig, TX

It was a Blessing in disguise

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Seamless experience

  • Mark P.
  • Verified HomeBuyer
  • April 17, 2024
  • Maple Grove, MN

The whole decision and then buying process we went through with Lennar to purchase our new townhome was really great and seamless. Even though we had a couple issues with the new build once we moved in, Lennar immediately responded and addressed them. We are very happy overall.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mandy

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Crandall, TX

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

Lennar responded:
We apologize for the experience that you had with us. Your feedback and review is appreciated. -Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Home buying experience is ok

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Rosemount, MN

This is my second home from Lennar . So I was fully aware of what I am getting into . When I put in an offer I was not even presented with a counter offer . That felt rude . Although the price what I offered was very close the sales in that neighborhood. Then I eventually they came back with offer after a month After you sign the contract they immediately move you to an customer advocate / coordinator by the emails we received it felt like it was more of slap in the wrist and a list of things you cannot do with bold letters . Don’t stop by to see the house .. . Less flexibility in ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Not a good experience

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Fulshear, TX

The whole experience felt like buying a used car. first and last doing business with Lennar.

Lennar responded:
Thank you for your feedback and review. We are saddened because you did not find your experience with us enjoyable. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 4

Overall experience was great

  • Kristopher K.
  • Verified HomeBuyer
  • April 17, 2024
  • Owens Cross Roads, AL

My experience was good when dealing with Lennar and their personnel. Kathy, the realtor, was fantastic along with Ryan, the construction manager. Nick, the warranty POC, has been great in the couple of minor warranty issues I have had. My only complaint is whomever they are paying to do the cleaning before the move in does not do a very good job. The amount of sheetrock dust residue left over has been overwhelming to clean.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent home but realtor was a problem

  • Taylor M.
  • Verified HomeBuyer
  • April 17, 2024
  • Stanwood, WA

Overall the house is excellent. The realtors were rigid in terms of required meetings in spite of us living 80 miles to the south and being asked to attend them at the end of the day requiring 2-3 hour drives to attend a 10 minute meeting. No willingness to make adjustments Was never mentioned to us that the hardwood was not water proof and needs to be cleaned quickly or will stain.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 2

Overall process

  • Jose L.
  • Verified HomeBuyer
  • April 17, 2024
  • Henderson, NV

The sales process was good. The mortgage process with Lennar Mortgage was terrible as persons involved seemed inexperience and not responsive most of the time. We found a leak on the fire sprinkler system, mold under a bathroom cabinet as a result of a leak during construction which was not disclosed to us, rattling glass door to the patio, and other issues. Although Lennar has been very responsive to correct the issues, it has taken a lot of our personal time on appointments and waiting for things to get fixed... Has taken the excitement of buying a brand new home away...

Lennar responded:
Hi Jose, we are truly sorry that the issues that you have experienced have caused you some inconveniences. We always try to solve issues as diligently as possible. Please continue to reach out to us for anything else that you need with your new home. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

It was ok but lack of communications on the closings. Lots of

  • Stanislaw R.
  • Verified HomeBuyer
  • April 17, 2024
  • Spring Hill, FL

The closing paperwork and communications at the end was terrible.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

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