Lennar Reviews

Initially it started out wonderful. However, once I decided to purchase and made my deposit, the communication went bad meaning I had to four people emailing me to send them the same info. I had to include all four of them in an email asking why don't they communicate with each other. I had the mortgage person, the mortgage assistance person, the realtor and the assistant of the assistant emailing me. The next thing was emailing me last minute for information I already send but they claim they did not get it or it was sent to the assistant who did not send it over to the mortgage person. Then the assistant asking me for letter from my job needing a specific date of me moving in. It was a mess. The left hand does not know what the right hand is doing. ... More

Damon is very responsive and helpful. Made my house experience very pleasant.

I am not much satisfied with the purchase of the house because I was out third buyer but I got the high price compared to now.

I was asked for my passport and was told that this is needed by underwriter. My loan officer never talked to me about this. This is racial discrimination for me, I haven't been asked for my passport in any of my previous home buys. I am planning to file complaint with Consumer forum on this.

quality of materials is to poor and cheap my floor noise

A great builder with a friendly staff of sales and build teams. Just be patient when it comes to customer service.

I am very happy with my house, a very nice area, I love the design of my house and the process was faster than expected and all the people who helped me with the process were very friendly and helpful. Thank you all for helping me qualify and making everything very easy, God bless you.

So far so good. The price is fair according to today's prices. Good experience: Fast costumer care, all my requests have been responded quick and kindly. Not so good experience: We have been waiting for the sod to be installed for 2 months now. Bad experience: Having only one hose bib at the front of the house and having to install a second one for the backyard. A lot of time and money spent for something that the Builder would had done very cheap and fast. No

Very friendly and helpful

From the beginning of the move in I have had problems with warranty work. The painting, the concrete, the garage door, the plants, the fence and backyard gate, the texturing on the walls, the plumbing and washing machine drain hose not secure so when we began washing clothes and went for a walk for 30 minutes only to return water was all over the first floor. I had several items get water damage and the urgency to come out and help is not there. The sewage pipe was broken causing water to backup in the master shower almost causing a flood. Took two days for the plumbers to come out to fix pipe in front yard. I am not very happy with the Lennar home buying experience. It appears the contractors work on quantity rather quality. The customer care rep that has been a big help is Ruby. I never expected a brand new home to have so many problems. When I had requested the garage door to be fixed with the problems it had I wasted two days of taking off work for the technician to call me 30 minutes before 6pm to say I was his last stop and he was going to be late and didn’t know why they assigned him my house. I expected a lot more from Lennar with their customer service warranty assistance. They don’t work on the weekends and only work through texting. Needless to say overall we are disappointed with the problems and how long it takes to get someone out to fix issues. It has been a major inconvenience to take off from work having to wait for technicians come out and usually run late. If I knew what I know now I would not have purchased from Lennar or recommended my sister in law to buy Lennar in the same neighborhood. Very disappointing. ... More

It had been 40 years since we bought a home. We had great support in the process from Lennar in buying this one. The home concierge was a great idea as a single point of contact. The home orientation was helpful, and the walk through to identify a punch list to fix was very good. Lennar was outstanding in taking care of all identified items. The Lennar track app was easy to use and kept us informed along the process from purchase to closing. The only minor improvement I would suggest is establishing the home concierge point of contact sooner in the process. Before that point, it felt like we were getting contacted by many Lennar reps, and it felt a little overwhelming. No other issues. Overall a good experience ... More

Waiting for a year but at the end Lennar respond ok thanks.

It has been a great experience, Tara and I love our new home. Thank you for all of your teams help, from building to financing to warranty

My wife and I are new to San Antonio and our salesman Jarrett was very helpful and made us feel very relaxed and comfortable. Jarrett was professional, knowledgeable and very helpful. He told us about the advantages of using Lennar financing versus other financial institutions such as no out of pocket expenses and lower interest rates. He also told us about military disability discounts which was a big selling point for us. Kim was our loan officer and she was also very helpful and available to answer any questions or concerns we may have had. Brenda was our person in the escrow department and she was clear and concise with the paperwork and made our closing quick and efficient. I would recommend the Lennar team to friends, family and anyone interested in buying a new home. 5 stars to the whole team. ... More

Lennar offers affordable homes and make buying a smooth and secure process. They have been responsive on repairs and make the process of reporting problems easy with quick turnaround. The only real complaint I have is the cost of utilities in New Braunfels. As I transferred utilities under my name as reqyi by Lennar after closing & not occupying the home until one month later I received a water bill of $422.20 and a gas bill of $215. Lennar put sod & 2 trees on the property and ignored the drought watering rules of watering on Thursdays only and set the timer for 7 days a week, twice daily. This led to a consumption of over 25000 gallons of water for the month I didn’t occupy the home. I’m lucky the city didn’t fine me on top of the charges. As for the gas bill it was so costly due to running it for one month during my absence. Beware of these costly utilities especially if you can’t occupy the home immediately after escrow. ... More

So the home is nice for the most part, the yard is a good size. My only concerns were that the closing was a bit of a mess and it was hard to get a hold of certain people. Also. We have had an ant problem since the day we moved in and we’ve even paid to have someone come and spray but they keep coming in through the walls

Love our new home!

I want to say first how nice and responsive Amy and Stephen were that is who we dealt with most. They represent the company well. The problem I had is how much we were lied to. When we first walked in to view the house it was 281k and we were advertised a 4.25% interest rate. In a short 2 months it went up to 306k and 5.65%. We messed up and agreed. We got ripped off. Never again will I recommend to anyone or myself purchase a lennar product. I’m paying more for home owners insurance because I refuse to give Lennar any more of my hard earned money. We got taken advantage of. Some things still aren’t fixed from our walkthrough. Things don’t line up well. The trimming, paint, and caulking are horrid. Our closing date kept getting moved back because the house wouldn’t pass city inspection because I’m sure of cost cutting measures. We had to cancel movers and celeries multiple times. We were on a time crunch and there was 0 communication. They told us 1430 the day before our closing it was going to be pushed back 9 days. Terrible experience ... More

We found a spacious house in Mirada for great price compared to other builders.

Damien was not very helpful. Wasn’t available and slow to respond. Bonnie was extremely helpful in answering questions

Only in my home little over two weeks and my sewer line backed up. Only one person. Blamed it on me. Unbelievable

Love the house and the service we have had. There are a few things going on with appliances that are pending. Other than that we are happy with our home.

The finance part of the process was for stressful. Loan officers sending me emails on a friday evening requested me to get documnets that was need from companies closed on weekends within 24hrs. I also had to reach out to them every time for an update on my application and see what/if any other documents were needed. Other than that the process was okay. The quality of the home is good for first time homebuyer and the price.

While I like my home, there are several things that would make me not do it again. The inflexibility of when walk-throughs were scheduled was awful. No respect for the fact people work and are out of state. The house generally a nice house but the carpet used is cheap. I have terrible visible seems in every room. The bathroom vanity’s have no storage whatsoever. I would think with a house at this price point you it would be better, especially in the master. The area we have to get our mail is awful. Due to it being near so much construction, you can not go during the day or early evening. You must go after 7:30-8 so it isn’t blocked my construction folks. There is no light. It is very scary. For awhile I had to climb over the plastic barriers that were up. I find it unacceptable that I can not get to mail during the day or whenever I choose. So if I had it to do over again, I would not!! ... More

The quality of the homes here are poor at best. Materials used are basic trac home quality. The tradesman have little to no skill set, and the superintendents are lacking people skills as well as professional development.