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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21559 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21559 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

It was ok but lack of communications on the closings. Lots of

  • Stanislaw R.
  • Verified HomeBuyer
  • April 17, 2024
  • Spring Hill, FL

The closing paperwork and communications at the end was terrible.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

The construction supervisor.

  • DL L.
  • Verified HomeBuyer
  • April 17, 2024
  • Land O' Lakes, FL

I still do not have items repaired. I missed my closing due to the home not being done. I was misled numerous time and I have no trust in the construction team. My sales rep was just that a sales person. Made many promises that never was every followed up on after the purchase

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Home-buying Experience

  • Tamla W.
  • Verified HomeBuyer
  • April 17, 2024
  • Toano, VA

We had a wonderful experience with the salesman, loan manager, and contractor/builder. They all displayed a high level of professionalism and expertise in their respective fields. They patiently listened to our concerns and queries and provided us with comprehensive answers to the best of their ability. Overall, we were thoroughly impressed which made our home-buying experience less stressful than previously with other companies.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I would avoid Lennar in the future.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Maiden, NC

The purchasing process itself was fine. The coordination with Lennar reps was pretty terrible. Multiple reps blatantly lied about inspection results and new home orientation dates. The Lennar-run HOA is a complete nightmare.

Lennar responded:
Thank you for your feedback and review. We apologize for these issues that you have faced. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

Good company couple of issues.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Joliet, IL

There have been some issues with the home that I feel could have been avoided. Overall good company to buy from.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

Mike

  • MPNW, L.
  • Verified HomeBuyer
  • April 17, 2024
  • Statesville, NC

Outstanding process from beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good but not 5-star

  • Stephen a.
  • Verified HomeBuyer
  • April 17, 2024
  • Punta Gorda, FL

Wish they offered upgrade on appliances and basic paint.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

overall very good experience

  • Jonathon S.
  • Verified HomeBuyer
  • April 17, 2024
  • Albany, OR

My wife and i have many properties and this was our first NEW home. Overall the experience was really great. The financing from Lennar was a real pain, but the home itself we really enjoy. Next time i think we will use our own mortgage sources but we do love the home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent

  • Catherine S.
  • Verified HomeBuyer
  • April 17, 2024
  • Punta Gorda, FL

Everything turned out beautiful. Extremely professional. I would definitely recommend Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fair

  • Shaneeza M.
  • Verified HomeBuyer
  • April 17, 2024
  • Toano, VA

The Villa is beautiful. The material is cheaply made. The driveways cannot hold 2 cars and there is no parking. The street is extremely small. Lastly, we were quoted 115 for HOA and after closing we find out it is 167. Would have just liked the transparency.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 5

Customer service

  • Kassandra W.
  • Verified HomeBuyer
  • April 17, 2024
  • Baytown, TX

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

Lennar responded:
Hi Kassandra, we are truly sorry for the experience you went through with sales and customer service. We also want to apologize for the landscaping issues that you faced when you closed on your home. Please reach out to us if you need anything else with your home. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

The final handover team, was very rude and absolutely not professional. They treated as if its our fault buying the home.

  • Madhu S.
  • Verified HomeBuyer
  • April 17, 2024
  • McKinney, TX

The final handover team, was very rude and absolutely not professional. They treated as if we had no other options in the market, other than Lennar. I will share my experience with my fellow home buyers so that they can be prepared. Your ground staff needs to be trained.

Lennar responded:
Hi Madhu, we sincerely apologize for any lack of professionalism that you may have experienced. We always want our homeowners to feel cared for and respected and we are saddened by this. We will be informing the appropriate team about this. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Not much care for the details

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Lakewood Ranch, FL

Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.

Lennar responded:
Thank you for your feedback and review, we apologize for this experience you went through. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 2

Barb

  • Barbara F.
  • Verified HomeBuyer
  • April 17, 2024
  • Calabash, NC

Buying our home was fantastic! John at Beach Walk was exceptional. Always reachable and flexible. Our home in Florida sold quickly and the coordination was handled and the timing was perfect! The job supervisor is outstanding also. The home was very clean, windows and all. The only complaints are the quality of the cabinets and light fixtures. Otherwise the craftsmanship is good.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Very poor quality workmanship overall.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Zephyrhills, FL

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Lennar responded:
Hi there, we apologize for the time it may take to complete some things. Please reach out to us if you need anything else with your new Lennar home. -:Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

My experience was like a whirlwind.

  • Doris M.
  • Verified HomeBuyer
  • April 17, 2024
  • San Antonio, TX

Joshua was the one in charge of my experience of purchasing my home he kept me informed of what was going on and what I had to do and it took me about three weeks and by the end of the month i closed on home and the people in the title office was very nice also,they just made my day and I just want to say thank you!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Terrible

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Bulverde, TX

Customer service was awful and the home buying experience was terrible.

Lennar responded:
Thank you for your feedback and review. We apologize for this. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Too much finger pointing. Try to get stuff completed is a real pain

  • Ward P.
  • Verified HomeBuyer
  • April 17, 2024
  • Port Charlotte, FL

Sales rep was very suspect. Construction supervisor was fantastic !

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

The project manager did a good job

  • Marlyn C.
  • Verified HomeBuyer
  • April 17, 2024
  • Woodbury, MN

Didn’t disclose the removal of windows above the patio doors, didn’t disclose the drainage ditch in the middle of the back yard. We bought the land with the understanding that the back yard was to be fairly flat now we have a 3 foot deep ditch through the middle which was never told to us.

Lennar responded:
Hi Marlyn, we thank you for your review and feedback. We also apologize for this issue that you have faced. -Please reach out to us of you need anything else with your new Lennar home. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 5

Good experience!

  • Quan V.
  • Verified HomeBuyer
  • April 17, 2024
  • Plant City, FL

Good experience overall! Very responsive to customer queries. Good quality property! This is our second purchase already!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Process Focused

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Pleasanton, TX

Best buy for the money. Both the house and loan. However, make no mistake, that price comes at a cost. The processes and policies have very little flexibility. Either you are on the Lennar train or you are out. I caution buyers to read earnest money agreement carefully, as it is not the industry standard and you will be held to what is in there.

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 2

Not the same Lennar we used to know

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • San Antonio, TX

This is our second home bought from Lenner Homes. We expected much because of our previous experience in home buying with them. This time around, the quality fell quite a bit. The communication and coordination between the Lennar team is so bad it seems like they have not worked together at all. Everything seemed rushed including the quality of the home and the process itself. As an example, on the first home we were interested in, we filled in all requirements and was half hour away from providing the earnest money with all paper works "all good" according to Lennar finance. Five ...

Lennar responded:
Hi there, we thank you for your continued loyalty as this was the second home you purchased from us. With this being said we also want to apologize because it seems that the second experience was not up to standard. We apologize for the inconveniences that may have come out of this. We always strive for a smooth and enjoyable process for our homeowners. We are going to inform our division leaders about this so we can help improve to provide better experiences. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

Ms

  • Adeola W.
  • Verified HomeBuyer
  • April 17, 2024
  • Rosenberg, TX

Great community, nice home Adeola

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Bad salesman and good customer services

  • Jian S.
  • Verified HomeBuyer
  • April 17, 2024
  • Baytown, TX

The sals person doesn’t have much experience and irresponsible. The day in last year November when we first came to the sale office is also her first day at this subdivision. Both her iPad and computer didn’t work, she didn’t pay attention to what we said to her which caused misunderstanding late. She insisted us contacting a Lennar financial person at Austin, and late on she told us to switch another person at Houston. I have to register twice. Except an initial few messages, she never contacted us, and she even didn’t response to my messages on time. Furthermore, We didn’t get the full ...

Lennar responded:
Hi Jian, we are truly sorry that you had a negative experience during the homebuying process. If you need anything for your home now that you are post close, please do not hesitate to reach out. -Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 5

Forestbrook estates

  • Ryan F.
  • Verified HomeBuyer
  • April 17, 2024
  • Myrtle Beach, SC

I close on two brand new townhouses and Ghost Town when I ask for help as the screen door does not close and still Carpet has stains I’m not in South Carolina to view and everybody’s a ghost town now

Lennar responded:
We apologize for this and thank you for your feedback and review Ryan. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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