Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21862 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Michelle did a great job
- Glen S.
- Verified Homebuyer
- May 07, 2024
- Richmond, TX
The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.
Lennar responded:
Good afternoon Glen,
We thank you for sharing your feedback and sincerely apologize for the negative experience you encountered at closing, particularly the issue with the last-minute fee and the delivery of your keys. I have shared your comments with upper management for their review.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 4
Great!
- Yosvany A.
- Verified Homebuyer
- May 07, 2024
- Jarrell, TX
For us all the process was very smooth.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
They did not remove/correct orange tape from walkthrough.
- Marcelo F.
- Verified Homebuyer
- May 07, 2024
- Splendora, TX
During the final walkthrough we pointed out things that had not been corrected in obvious spots. Such as large splotches of gray in the middle of the wall (obvious things). The lady who did our walkthrough said to just sign the final walkthrough docs or Lennar wouldn’t be able to make the corrections. We went to closing and we asked again about the discrepancies and were told after closing they would follow up. No one followed up. We tried reaching out and our calls went unanswered. We had to remove multiple orange tapes and granted we understand the hard to spot ones. But in the middle ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
never talked to same person
- John R.
- Verified Homebuyer
- May 07, 2024
- Edgewater, FL
Very poor quality. They show you a model home, then drop the bomb on you, it don't come with this and that, bait and switch. Put cabinets in with NO knobs to open them with. Much much more.
Lennar responded:
Good afternoon John,
Thank you for sharing your feedback. We are very sorry to hear that your experience fell short of expectations. I have shared your comments with upper management for their review.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Not the greatest experience.
- Carlos S.
- Verified Homebuyer
- May 07, 2024
- Kissimmee, FL
The Lennar team lacked communication. Any time we had a question it seemed like no one made time to respond or help us out unless they needed something from us; like sign a document or process a payment. Everything felt rushed and they wouldn’t accommodate to simple request we had during the closing process. Very satisfied with the house I bought, just disappointed in some of the communication skills.
Lennar responded:
Good afternoon Carlos,
We sincerely apologize for the lack of communication you experienced with our team. I have shared your comments with upper management for their review. We are happy you are very satisfied with the home you bought. iI you encounter any warranty issues, we're here to help. You can easily submit a Warranty/Service request online through your Lennar account for a quick resolution.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Overall experience excellent
- Sophia W.
- Verified Homebuyer
- May 07, 2024
- Meridianville, AL
The review is supported, educated and energized in assisting with your home progress/steps. Overall I love my home until I have referred other clients. Thanks a million
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall buying experience was good.
- Gregory M.
- Verified Homebuyer
- May 07, 2024
- Converse, TX
Build quality seems to be done as cheaply as possible. All interior items are builder grade or low end. Only one outside faucet is also example of cost cutting measures. One disappointment was the poor installation of the sod for the homes yard. Soil prep was poorly done and I have to keep removing rocks under the sod, causing it to lay unevenly. Cannot evaluate all aspects of build quality at this early date. Will see how everything holds up over time Lennar employees were friendly and helpful during the purchasing process. Projected closing and inspection dates were all met.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
After buying several new homes, this process was the absolute worst!
- Suzanne W.
- Verified Homebuyer
- May 07, 2024
- League City, TX
Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for
Lennar responded:
Good afternoon Suzanne,
Thank you for your review. We sincerely apologize that the features of our homes haven't met your expectations.
For any issues requiring warranty repairs, we understand the importance of getting them addressed quickly. To expedite the process, you can submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 2
It’s great pleasure to work with Lennar. Time and trust with warranty, those are great skill of the Lennar team.
- Anonymous
- Verified Homebuyer
- May 07, 2024
- Raleigh, NC
It’s great pleasure to work with Lennar. Time and trust for quality along with warranty, those are great skill of the Lennar team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service employees very helpful
- Phuong T.
- Verified Homebuyer
- May 07, 2024
- Frankford, DE
Great design home great customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Home experience
- Antonio P.
- Verified Homebuyer
- May 07, 2024
- Upland, CA
Everyone was great at lennar. It made home buying easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Robert S.
- Verified Homebuyer
- May 07, 2024
- Littleton, CO
Thank you for har work
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar is garbage.
- Joseph D.
- Verified Homebuyer
- May 07, 2024
- Hardeeville, SC
Disaster all the way through. I really believe Lennar failed in every aspect. And from now, the house is already falling apart. All baseboards have left the wall. Outside panels are peeling back. Incredible. The finance side of this I could write a novel on how bad it was. Absolutely unacceptable.
Lennar responded:
Good afternoon Joseph,
Thank you for taking the time to share your experience. We sincerely apologize that your experience with us fell so short of expectations. We understand your frustration and disappointment, particularly regarding the condition of your home and the difficulties you encountered with the financing process.
If you have not yet submitted a warranty/service request to have warrantable issues repaired, Please log in to your Lennar Account to submit these at your earliest convenience.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Excellent experience
- Belinda C.
- Verified Homebuyer
- May 07, 2024
- South Elgin, IL
Lennar in general was great in assisting us from start to finish! There are just minor workmanship issues that needs to be address before our 60 days. But overall, service was it excellent!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Nice experience
- Mario M.
- Verified Homebuyer
- May 07, 2024
- Whitestown, IN
I buy my house cash So the process was very fast & easy Good experience overall thanks
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Unfortunately I wouldn’t not recommend building with Lennar to a friend
- Brandon R.
- Verified Homebuyer
- May 07, 2024
- Meridian, ID
-Buying process was painful and the price on the contract didn’t match the verbal price we were told. -Early on during a scheduled visit, I noticed the wrong bathtub and shower was installed. It took a month of nagging to get someone to confirm that the wrong shower was installed. This ended up causing a 3 month, last minute delay of our home being built. -the sheathing on my roof has about a 5 inch gap on it. I assumed a vented roof cap was going to be installed. That is not the case and I have a 5 inch gap just covered by shingles. Lennar claims it’s per manufacturer standards, but I’m ...
Lennar responded:
Good afternoon Brandon,
Thank you for taking the time to share your detailed review. We understand the frustration this experience caused, and we value your feedback. We've forwarded your comments to upper management for their review.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Worst experience
- Anonymous
- Verified Homebuyer
- May 06, 2024
- Shafter, CA
The concrete out the outside is already cracked. Lennar is not willing to fix it. Yet with time it will settle and crack with the foundation of the house. A month in the home the stucco has settle more and it’s more than a quarter outside the house. Horrible job who did the stucco and crack. My cabinets under my island is messed up. They can’t guarantee it get fix better or it can be worst. They should have done it right. New home and they say to not expect it to be perfect conditions and to settle for what it is. My gas dryer didn’t work. The fencing is crappy
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 5
Wonderful and happy with lennar
- Anonymous
- Verified Homebuyer
- May 06, 2024
- Homeland, CA
Excellent people to work with every step of the way completely satisfied
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Terrible experience!!
- Nicholas L.
- Verified Homebuyer
- May 06, 2024
- Lakewood Ranch, FL
This house should have never been handed over in the shape that its in. Terrible workmanship and everything seemed rushed. Zero quality control done for the price we paid. If someone spends close to a million dollars on a house you expect everything to be near perfect. Extremely disappointed and disgusted with the laundry list of punchlist items that need to be addressed.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Horrible experience
- Anonymous
- Verified Homebuyer
- May 06, 2024
- Portland, TX
Horrible experience, would not recommend
Lennar responded:
We are sorry to hear you have had a horrible experience. If you would like to share details, please send an email to CorporateCustomerCare@lennar.com for us to follow up with you.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Job
- Angel C.
- Verified Homebuyer
- May 06, 2024
- Rancho Mission Viejo, CA
Everyone very helpful and responsive
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience with Lennar
- John B.
- Verified Homebuyer
- May 06, 2024
- Spokane, WA
Our buying experience was great dealing with Lennar Homes .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great company
- James B.
- Verified Homebuyer
- May 06, 2024
- Port Charlotte, FL
Great home builder great home
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Eh.
- Jason H.
- Verified Homebuyer
- May 06, 2024
- Littleton, CO
Lennar's motto is "Everything's Included" yes... but... Things that are NOT included: Washer/Dryer, Door/drawer pulls for cabinets, fence, back yard, more than one bare thin coat of paint. During initial conversations we were told that there were closeout specials and that we could make an offer and things would be accepted, this was far from true. During the loan processes we were told that 4% was available, this was also far from true. There were a lot of places where it felt like Lennar made promises that they had no intention of keeping and it very much soured me to the experience. ...
Lennar responded:
Thank you Jason for your review and feedback. We apologize that the features of our homes fell short of your expectations. We value your feedback and have shared your comments with upper management in your division for their review.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 4
new product in a good location
- Robert M.
- Verified Homebuyer
- May 05, 2024
- Lacey, WA
Lennar was immediately responsive both before and after purchase to all questions and requests.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
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