Lennar Reviews

I was disappointed in the amount of time it took to close on closing day, which resulted in our getting the keys too late to move in. Overall, the home is, so far, better than expected. Service calls are answered in an average amount of time, with the exception of an EXCEPTIONAL member of the Customer Service team named Sonia.

he buying experience with Lennar was about what you’d expect from a large corporate builder: professional on the surface, but you get the sense you’re just a number. Every negotiation felt like pulling teeth, and the promises made were larger than the follow-through. Some details were glossed over or even misleading — especially regarding HOA expectations. As an example of being treated like a number, I needed landscaping documents within 20 days of closing and couldn’t get ahold of my salesperson at all. I had to find a workaround on my own, and based on that, I would not recommend working with her. The build team, however, was a completely different experience. They did a thorough walkthrough with us, and our rep had already flagged many issues before we even arrived. Most were resolved before move-in, and the rest were handled quickly afterward. Special thanks to Patrick — he’s been a rockstar. He responds fast, communicates clearly, and even accepts text messages to help with issues. That said, there are a few disappointments in the construction and landscaping choices. The siding used is very thin, which seems to be an unfortunate trend with large builders cutting costs. Landscaping has also been spotty — several of our plants died quickly, and I’ve noticed similar issues around the neighborhood. There is a warranty covering one replacement, so I’ll reserve judgment until I see how that process goes. Overall: Once we were past the sales office, the experience improved dramatically. The build team and post-close support have been excellent, and despite the frustrations, we’re happy with our home and excited about the community. ... More

We only met the construction manager after we closed, and did a brief walk around, I believe that he did address the issues our individual inspector noted during the build process. Dominique Peck, Sales Consultant, was excellent. She was always very responsive to our many questions. Jackie Dearmond, Concierge, was quite responsive to our questions and in providing necessary information needed all the way to our closing date.

Excellent quality homes very comfortable prices.

This was our third Lennar home purchased in the Carolinas. Never had a problem with them before and overall we are satisfied with our purchase. That being said, there does seem to be a downturn in the quality of work. Hoping this turns out to be the right move.

The process was so stressful. Document after document, and verification.

The home builder supervisor does a great job, the 2 ladies at the home center on Camp Station Dr do a great job. Norm n Jeff both did a great job as well. A few minor things that you notice when you don't have your shoes on, mounds of cement under carpet in Master and living room. Hopefully it will be taken care of swiftly.

The major problems were the closing part. No hard copy paper of sign documents were available. Everything electroni. Bad idea. No on site closing agents with keys, ask me to drive 2 hours to pick up my key to a house I just paid cash for. Want never do that again.

The home buying experience was satisfying

Professional, friendly, responsive, timely, communicators

Lennar is good there were a few things I was promised that didn’t happen which is frustrating

I was happy with all aspects of the home buying process, except for the lennar title company. The title company made me feel like a number and that I as an individual didn’t matter to them.

The people were all great!!!!! The mortgage application was overwhelming because they had too many people involved and one did not know what the other was doing. Would I buy from them again? YES

They do lots of asking same things as if they forgot what was asked

I had a decent experience.

Great service from purchase to closing. Having many issues with the Hvac system. I wish they would have went with a better a/c manufacturer than Lennox. This is one of the lower end Hvac manufacturing companies. If you are going to build good homes , put a reputable hvac in them. Otherwise, love the affordablity, location and service from the Lennar people.

Good but not very good

Could be very helpful if Lennar makes formal introductions of the home owner to all vendors including Charleston Management and all appliances manufacturers where warranty is provided. Essentially a complete guide list. Because of missing secret code I am yet to register with Charleston. Similarly the fridge broke down and tenant wanted to know how to get a work ticket issued.

Customer care guy is nice but not totally knowledgeable about house. ie: said fireplace had a blower (it does not ), said He would take care of dirty windows on outside ( did not ), yard light not working ( He said you have to wait a few minutes ( not true, there is an inside switch that a neighbor told me about, still not working)

Good basic starter home. Would be good to have tp racks and towel racks. I encountered too many personnel changes during the closing and post closing process. I had numerous post closing issues that should have not been issues. My view is that the last portion of the build was sloppy, most likely because of changing roles of Lennar personnel. You need a full time on site person to manage the post close warranty issues. doing it remote didnt work for me and certainly dealing w numerous vendors that just show up not speaking english is not something I have time for. Poor management

Great experience for a first time home buyer. Solid, single story block Florida home. Insurance loved it. Not a forever home, but the best right now home to build wealth.

Overall good experience, staff were very responsive

The main loan person, Jon was wonderful! He was always available to help with questions and paperwork concerns throughout my buying experience! The walk through is too fast but Dan was great! I am still concerned about the lack of undermounts or at least epoxy under the sinks! The dishwasher is terrible and there is no insulation to protect the countertop. I struggled for a month to get a mailbox and mail keys, but it was finally resolved. I feel like the purchase went well but felt dropped by Lennar after moving in with no real guidance on how to proceed with how and whom to contact with questions! Overall I love my new home but feel Lennar is not working to communicate and complete the clubhouse projects. ... More

The team that took care of me included Kambria, Calvin, Brandon, Dave and later Dan. Everyone single one of them was great to work with and educated me through the process, answered all my questions, followed up and they all gave me great customer service. However, I did have a really bad experience with Kimberly. She was supposed to be the concierge designated to help me. I had such a bad experience with her I requested for her to be removed from my project. I have more information to give and show you. I request to discuss them further with someone in Lennar. Kimberly should not be in a position of customer service, maybe a more behind the scenes would be better for her. ... More

The home has some flaws and was clearly not built by skilled tradesman, but rather laborers (ie. sloppy paint around window frames, a few messed up trim pieces, chipped tile, etc). I would have liked to have more than 30 days for cosmetic issues but overall we love our home and we are happy with it.