Lennar Reviews

Working with the sales team was phenomenal. They were very informed, always accessible, and true professionals. When I moved in, the customer care point person was also fantastic -- professional, responsive, etc. However, I had a water lead, the HVAC wasn't working properly, and the network hub wasn't complete. All of this was fixed (thanks to the prompt action and consistent follow-up of the customer care person), but a new build shouldn't have had these issues.

There are always some items which are less than perfect that arise with a new build. Lennar fixed everything we identified during the walkthrough. The only major complaint I have is that the toilets are garbage. We’ve had an issue with all four of them and we’ve only lived here for 6 weeks. Already paid $900 for a plumber to install a new one and he indicated the plumbing vents may be capped which could cause issues with the pressure and reduce the effectiveness of each flush. Lennar’s plumber said that couldn’t be the cause and that was the end of it. Everything I’ve found online indicates that could indeed be the issue but no one was willing to come check it out. ... More

Lennar has an amazing process setup for each and every aspect of home buying. Service request process is also very good, immediately things gets handled and gets resolved also. All needed and important things are well thought and placed to make life easier like Ring security, connected home Few thing which I would have liked is Some predefined interior layout options should be there like if someone needs a bigger patio or some different color kitchen cabinets. Right now its all fixed. HOA process is bad, nobody guides on that, I still don’t know for sure how to access Amenities or Pool Initial EMI payment process is also not clear, Loan servicer has not yet contacted and not clear where it make loan emi payments ... More

Lennar team was very informal and showed great patience throughout process.

Both Adam Weiss and Eric were very helpful. They understood our needs and supported us throughout the buying process. Although the handover process was postponed couple of times by Lennar, we are aware of the situations. Thank you Lennar for building our dream home.

This is my first home. I am totally impressed with Lennar and their team. My construction manager is too helpful and acknowledge any thing immediately and act. Totally positive experience

The house is well built and I am please with all the smart features. Everything went fairly smooth. Finishes are great and we closed early.

Terra Bella is a 1st class subdivision. Lenar Homes did a great job on taking over and completing this project.

The entire process was easier than I had anticipated. The only part that was frustrating was the request for verification. Many times I would send in what was requested as they were requested and I would be asked to send it in again and again!

Was in a hurry to close due to wife having hip replacement surgery . So did not do a thorough inspection did not use a real estate agent two mistakes I will not repeat . Overall quality seems good just poor trim and finishing work .

Over all a good buying experience. This is our 3 condo we’ve purchased, but 1st through Lennar. We’ve heard horror stories from other buyers and that has not been our experience. We’d put a ticket in for a problem and it was addressed quickly with the warranty department and solved with the corresponding trade within a week or two. But apparently this varies from unit to unit,as our neighbor next door and above us, told of multiple problems with their units. We’re beyond grateful ours was a favorable outcome.

TJ and Joey were outstanding in addressing any issues we had and handled them promptly. Mark in the office has disappeared and can't get a return call or text. Just need to know what my exterior paint color is. Very unprofessional.

At times, the process seemed troublesome and concerning. This was mostly due to the difficult time we had communicating with our builder. Lennar could do more to better educate customers about the process to alleviate frustrations. I will say that the promises that Lennar made have been kept and they delivered a beautiful home. We were very fortunate to have a great salesman that helped with the communication concerns and offered very good advice when we were stressed. We also found the majority of Lennar construction managers very helpful and willing to offer advice. I do recommend Lennar and would advise anyone considering a new build to pack your patience and ask lots of questions during the process. Be sure to get a commitment from your salesman to be your advocate during the process or find a salesman that will. This is especially true if you are not located close enough to monitor progress. Knowledge during the build is priceless. ... More

Yes, it was a little hectic to begin with but each Lennar representative tried their best to help us get through the buying process. It might be a little overwhelming for one person unless that person is very organized and has some experience with purchasing homes in the past. I would suggest if you have no experience in doing these things yourself that you get help from your own real estate agent or friend or relative you trust. There is ton of paper work that of course is done through the computer system. Some of us like to print out everything but others may simply keep it saved in their computer system. Did everything go smoothly? Such transactions never go through without some questions and problems to correct but the people with Lennar did their best to get us answers and solve any problems. Please do not depend on the many departments at Lennar to keep up with your particular process as you must be responsible for doing your own homework. We are still under some kind of warranty period and we expect to have an issue or two going forward to get solved but so far Lennar has been good about responding to our concerns. If we had to suggest improvements we would say make sure in the beginning that Lennar be careful about making changes to the sales price on any home that may have already been advertised to another person within days of that offer. We were informed that the financing would be transferred and it was even before the first payment. Lennar does not intend to keep the mortgages but their original offer of lower rate does help even if you have to pay a point or more. The home buying experience entails all parts of the process even to the end of the one or two year warranty period I guess. The one thing Lennar has little control over it seems is the quality of the work done by its contractors. Lennar needs a stronger policy and even though hard to find the workers, etc they must consider what kind of quality they get from their contractors. I patched up some cracks myself in the driveway and we will have to live with some of the siding that has gaps in it along the side of the house. There is a noise coming from the attic when the wind blows pretty hard and we are told the roofer will help find the source at some time in the future. The garage door is not of the highest quality for sure and spraying the hinges may help the noise it makes going up and down. Some of the wood doors were pretty rough around the edges and Lennar sanded them and touched the paint up which helps. Another area of concern is the sod contractor or landscape company that leaves a yard in pretty rough shape. We are aware that speed is important when building a new home but quality work should be expected. Lennar people are willing to help out where they can and that makes a great deal of difference. They have always been willing to discuss and help solve any problem we have. Those working for Lennar on the front lines cannot be responsible for the corporate decision making process and we hope corporate will listen to the suggestions from their front line people. One thing I suggest is Lennar promote the company while at the same time show appreciation for the time and effort and problems the construction superintendent solves for them on a daily basis. These construction superintendents and possibly their assistants should have company trucks with the Lennar emblems on them instead of these employees providing their own transportation running around all day every day back and forth between these construction sites. When you have good people you should reward them accordingly. Just my opinion. Thanks for the opportunity to write this. We originally looked at D.R. Horton and Adams Homes in Baldwin County, Alabama but found Lennar made us feel like we could get the best deal with them. ... More

Overall the house is very well built. Do not have many options during the build such as electric range vs gas stove but the appliances and fixtures are very good. Very few issues with the house after completion. Customer support teams are excellent. I would buy Lennar again.

Love our new home thanks for your support my wife and family are very glad to be part of the family.

Great experience and flexibility till closing. No response after closing and did not return calls multiple times

price of home good Workmanship needs help-someone needs to check up on work qualityThay installed cook top with no outlet to plug into.and more issues

Overall, the house is very nice! Only gripe is with their in-house lending, took two loan officers to review my loan and their underwriting is very strict, if you have a second home. Other than that, so far so good. Minor warranty issues after closing, but they are handling it, maybe a little slow though.

Sales and after sales support were very good. Cleanliness of the house was poor when received. Interior Logic Group pricing for upgrades were veeeeeery expensive. Options available for upgrades almost none existent.

We were able to tailor our house to meet our current needs

Our team here at StJohns Lake was terrific. They were on top of any and all issues during construction though final walk and closing. Since closing we had 1 issue with lighting which was corrected quickly. We could not have asked for a better construction management group. Thank you

We had a nice experience with Lennar, would be appreciated more flexibility on changes that impact our lives in the new home. The company does not have flexibility at all to do changes even if you are willing to pay.

Overall in general good experience so far. Do think items missed during final walk through should not be considered damage and not covered under warranty just because they went unnoticed

We are pleased that we were able to purchase the home of our choice. Our sales rep Penny was responsive to all of our questions. We have good interactions with our construction manager and our repair coordinator. We have also been pleased with the responsiveness to our requests for repair issues. All the new homeowners including ourselves are anxious for communication regarding the building of our amenity center.