Lennar Reviews

The buying experience with Lennar is as one might expect, A large company getting through a lot of detail in a streamlined manner. Some things fall through the cracks and they do a pretty good job of fixing those things. From a buyer’s perspective it seems like having the ability to make changes in the home at an early stage makes the purchase more attractive. Being unable to decide what the end result will be makes the home a cookie cutter product. When you are putting up your life savings it’s hard to understand that a company doesn’t understand that 8 or 10 different homes isn’t enough of a choice in possibilities to make thousands of different personalities happy with their finished product. People have different day to day lives. They want a home that works for them. ... More

The staff was courteous and friendly. I feel I got a good home for the price.

Laura F. in the sales department was great, with frequent communications and helpfulness. The closing process was smooth. My only complaint about the sales and closing process (which is a plus, actually, in the current market), is that the closing date was pushed ahead by a month and I had a temporary rental that I could not get out of, so had 2 properties for 2 months. Which DID allow a slow move-in, with ability to have contractors do work without the home being cluttered with boxes and large furniture being placed (getting in the way of painting and the like). My big "nit pick" is that Lennar advertises "everything's included" and it's FAR from that. Some things ARE included that I don't feel necessary, like the smart home features (need to add a lot of components to make it a worthwhile system - the homes are generally long and dead spots are an issue, for example - and they are pricey), while others, like patio screening and an open patio (this is the South and a beach area; folks want to be outdoors), assist bars in showers and tubs (many buying in this area are 55+, hello), blinds, ceiling fans, and a painted garage are not. But, to be honest, this is the current state of the building industry. My sister owns a home built in 2016 and it's shocking to see how many features were standard back then (different builder) and are not today. My advice is to expect a LOT of needed additions and a big budget would be helpful. ... More

Good deals; thoughtful design, good material used it seems For Workmanship and quality, we will ha e to wait for a year to see how things turn out.

The home is beautiful and we have enjoyed settling in. The home is spacious and laminate throughout is helpful as far as cleaning. My constructive criticism is as follows. The fresh air intake that is built in is terrible. Anytime anyone around is grilling or smoking outside, the odor ends up inside. A lot of the paint is flaking off in spots so the quality might not be the best. Shower walls are flimsy so be careful. We appreciate the timely manner in which things have been fixed, David is on top of things. We look forward to enjoying our home for many years to come.

Check every feature of the house and do not hesitate to ask questions.

Head engineer/construction team (Pete Wade) and home warranty representative (Pattrick) are not friendly and not willing to fix items we found on the home orientation or acceptance. They did not note those items on their list. I pointed out that the weatherguards around the garage access door got paint stains all over from their crew's painting. They never put that in their list of home acceptance list that Lennar requires, both of them were supposed to have those paint cleaned or replace those weather strips but they never did. Another item I just found at home acceptance was that the gutter in front of my house was leaking; from snow melting that day, I can see where is the water dripped from. In this case, the head construction team said there are tons of homes that are like that, like 30 homes (my head also thinks that these are new homes, why they poorly make the gutters leaking already?). When the weather is better (no snow), he will have the crew fix all the homes at once. He did not mark where it leaks or even put in his note my home address, how would he know which home and where is the leak located? Pattrick and Pete are not the friendly people, from what I experienced, compared with other representative from another Lennar community that I have eg. Zach at Green Gables (Zach always be helpful and help me when needed); he always follow up with the work requested and many times showed up at the warranty work to check on it). However, I do not see Patrick does this. I would like to see a people person, friendly, as someone who have to talk with homeowners. I have never seen both of them smile at all while we met each time, not even on the home acceptance date when they should at least smile to us since it is our happy day (closing date). On one warranty appointment at 8am-noon, I planned to be at the house at 8am; however, I was sick that morning and could not make it to the appointment so I asked Pattrick at 8am and asked it he or Pete Wade could help me open the door for contractors to do my warranty work that morning. He texted me back and said it is my job to be their (not his) and I need to request another warranty request. This never happens at Green Gables, Zach at Green Gables always tried his best to help me, especially when there is situation that homeowner could not go to meet the contractors. Zach is a different league in terms of customer service than these two people at Sterling Ranch. Even he was in the meeting, like Pat was that day, Zach will at least says something like "I am sorry that I can't let them in now because I am in the meering" but that was not the case when Pat told me that he was in the meeting that morning (there is no apology but only blame me for not going there at 8am). I bought this home for investment so I do not live there so sometimes there are reasons that cause me not being able to meet the contractor eg. I was sick, etc. It was not that I am not a responsible person. Pattrick does not have to emphasize to blame me on not being there on warranty day. I hope this helps you improve in terms of customer service. Feel free to reach me for more details. ... More

There were little things forgot that were supposed to be installed in the home. The ring system was hard to set up. Had to call on each piece of equipment to set up. The front line sales person seemed annoyed with the process of the transaction as well. Everytime a question was asked he acted like it was a task to give out info.

The service received has been exceptional. Everyone has been helpful and responsive. Now, my not to good experience has been to received the home dirty and having to do service tickets. Other than that, I love my new home.

I like my new home. I wish the trades worked better together though when there is an issue since it takes too long to schedule a fix. The customer service rep is excellent in taking care of matters. I found out there are lots of rules in this community, more that I care to have.

Overall we love our new home. It is beautiful, and we loved not having to make so many decisions during the building process. Our one complaint is the quality of materials and workmanship. For the price we paid, we expected better. With that said, Lennar has been great about fixing the all of the issues, so overall we are satisfied.

All was great until I came home one day and found 2 men replacing the air compressor on my air conditioner They were told the house was vacant which clearly it was not They could not provide me with any work order and told me I would have to contact the hvac company which I did without explanation other than they had a work order .The hvac company went ahead and registered my air conditioner so they could get paid for the service and I did not find this out until I went to register the unit a few days later.

I had a great buying experience from Steve, he got me the price i wanted and actually listen to what i was looking for in a home when i came in. Didn’t feel rushed or pressured at all. He was awesome! After buying the home i did have 2 issues that needed major repair with plumbing and electrical. There were a lot of minor cosmetic issues i thought were addressed after the final walk through. Overall we are content with our purchase, however could spend more time doing QC before delivering final product to the customer.

Lennar is a way to go with their specials towards helping with the closing costs if you need help with that. If you don't need closing help I would try other builders. The subcontractors they use, do subpar work, no real over sight by Lennar as they have to many homes being built. The subcontractors constantly quit the job slowing down the build. I am 45 days after my house closed and still waiting for a piece of the framing to be placed and painted right. The constant back and forth with Lennar to get the painter out to do the job right is ridiculous. But overall the few annoyance is better than living in an apartment. ... More

I have not had much issues.

The purchase process went well, however we weren’t provided an option to make changes to the preselected options.

House is nice but had a long list of punch list items not completed at time of purchase. Seems like someone should have been supervising subcontractors a little closer. When items were submitted to warranty department, response to coming back has been quick

GenerAlly good materials but sloppy installs for plumbing, lawns and bushes.

It was a pleasure to deal with Phil during the whole process. I would recommend buying with Phil.

The issues were resolved to my satisfaction , my rep was very responsive

Overall I am very happy. Their sales staff was great. My only real complaint is the lack of two very small but important items. 1) No plumbing for gas dryer. The gas line to the stove goes right by the dryer, but they did not even leave a "Tee" for a later dryer installation. 2) No electrical outlet in middle of living room floor. Would have been inexpensive to add ahead of time. Without it, no way to power lift chair, laptop charging while lounging, or electronics in the seating area. Only option is to run an extension cord through a walk way. Both complaints are minor , but very simple for the builder to address ahead of time. In my opinion, these are both "must have" items. There are still a few follow up items - but I assume they will take care of these when the weather improves. ... More

The workmanship of my new home is very high. The only problem I had was with the sales staff here at University Park (Palm Desert, CA). The Lennar New Home Consultant’s after the sale custom service was less than acceptable. I had to contact her supervisor to voice my displeasure in order to get positive responses back from the NHC. The NHC was not able to assist me with answering basic questions like, what’s the cause of the delay in closing? (I was given the name and number of the Construction Manager and told to call him myself to find out!) On the positive side, the Lennar Mortgage Team was great! Dan and his team made everything easy and painless. Another positive note, Stacey at the design center was extremely helpful in helping me pick out my flooring. Everything worked so well together, due in large part to Stacey’s’ guidance. ... More

It basically was a good experience.

We felt Lennar rushed in building the homes so there were lots of little mistakes with paint, drawer handles to shower glass doors not properly installed, etc. I guess this is what we have to expect in purchasing a newly built home. But overall, Lennar does a great job of building a very efficient smart home. You get a great value for your money. The on-site team are great and always willing to assist with any issues on the house.

Lennar is easy to work with, if slightly unresponsive to requests for personal contact for questions. They work mainly on the internet. Overall it was an acceptable experience.