Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Overall Homebuying Experience
- Carlos C.
- Verified Homebuyer
- April 24, 2024
- Seguin, TX
I have bought other houses in the past and I have to say this was the easiest and fun experience I have had with the purchase of our home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Frustrating
- Robert F.
- Verified Homebuyer
- April 23, 2024
- Menifee, CA
Buying experience was torture. To many physical issues with house and property for the price paid. Quality of construction is marginal at best. would not recommend Lennar to a friend, maybe I would to someone I did not like.
Lennar responded:
Good afternoon Robert,
Thank you Robert, for taking the time to submit your review. We sincerely apologize that the quality of construction in your home has fallen short of your expectations.
For any warranty/service request, please log in to your Lennar Account and submit using the warranty/service request form. This will ensure proper documentation and follow-up of all your requests.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Vikas
- Anonymous
- Verified Homebuyer
- April 23, 2024
- Cumming, GA
Overall, we've had a good experience with the home buying experience. Responses from all the different teams - construction, support, mortgage department and closing have all been good. I do understand that the materials used with the brand are finalized by the builder based on certain criteria and standards but for the cost incurred, we felt that the quality of some of the materials used could have been better. ex: blinds - could use a more modern remote controlled blind, small pieces of concrete chipped off at the entrance of the garage (where the door meets the floor). The ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great Community, House Too Early to Tell
- Terence M.
- Verified Homebuyer
- April 23, 2024
- Land O' Lakes, FL
The worst part of our buying experience was the mortgage approval process. I will never submit to that again. The house was already completed, so we just had walk-through and punch list issues. We like the house so far, but follow-up is the Achilles heel of most builders.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Good experience with agent, not so good with the conditions of the condo.
- EL -.
- Verified Homebuyer
- April 23, 2024
- Ave Maria, FL
We had a mixed experience with our apartment purchase. On one hand, Bryan (our agent) professionalism and communication skills were commendable throughout the buying process. On the other hand, the condition of the apartment was unsatisfactory, with unaddressed issues from the walkthrough, such as an unconnected dryer exhaust duct, an unsecured washing machine drain hose, a subpar paint job, and a missing kitchen cabinet shelf.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
No pride in craftsmanship
- Anonymous
- Verified Homebuyer
- April 23, 2024
- Lakeville, MN
We bought a home in a new Lennar development. Our keys don’t work in the locks, the trim/walls are bowed and crooked, they “cleaned” the house prior to close yet it was still filthy. Lighting fixtures are mounted crooked, our ring doorbell was mounted crooked. Least pleasant closing experience I have ever encountered. They will not negotiate and claim there are other offers so you are pressured to proceed. I like our home, but I feel dirty after buying it.
Lennar responded:
Thank you for reaching out and sharing your concerns about your new Lennar home. We sincerely apologize for the problems you've encountered, including malfunctioning locks, uneven trim/walls, an unclean house, and crooked fixtures. We understand this must be frustrating. Our customer care team can help resolve these issues for you. Simply log in to your Lennar account to easily submit your warranty/service requests. This will ensure proper documentation and follow-up from your customer care rep.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Average builder
- Anonymous
- Verified Homebuyer
- April 23, 2024
- Westfield, IN
Lennar is an average builder in terms of quality of workmanship in my opinion. A large portion of our wood trim is marred, damaged, isn’t smooth, etc…. I expect more on a newly built home at a high price point. They did fix a big sewer issue at the last minute, though reluctantly, but did not want to push out our close date even though we were agreeable to moving out the close date. I’m sure it was the end of the sales quarter and they didn’t want to push that money into another quarter. Overall, the buiider does respond to some repairs needed, and it’s a nice house. But, I expected better ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Very pleased so far!
- Angela O.
- Verified Homebuyer
- April 23, 2024
- Liberty Lake, WA
I read some of the Lennar reviews for the southern states while I was in escrow when I got a little nervous. But the experience I’ve had so far has been really really positive. Lenna has been responsive To any request I’ve had which I’ve been for for things like sprinklers and landscaping, sort of things. As for the quality of the house, it seems very well done and up to par, but I just moved in. The process for the mortgage was seamless and very easily done. I love my house and I am so pleased it and with the location where I purchased. My friend also has a Lennar home in Carlsbad, ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
SMH
- Ward S.
- Verified Homebuyer
- April 23, 2024
- Punta Gorda, FL
This house was not ready for occupancy. Still dealing several issues. Lennar construction is the sloppiest workmanship we’ve ever encountered. We expected more for the money.
Lennar responded:
Thank you Ward for taking the time to submit your review. I’m sorry to hear you aren’t satisfied with the construction and workmanship of your home. I have notified upper management to review and address your concerns.
For any warranty/service request, please log in to your Lennar Account and submit using the warranty/service request form. This will ensure proper documentation and follow-up of all your requests.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
CRACKS CREAKS AND NOISES NO COMMUNCATION
- Joseph H.
- Verified Homebuyer
- April 23, 2024
- Yorkville, IL
There is no communication between Lennar and the homeowner with informing them the work is going to be done in neighborhood examples sidewalk being poured ,backfill of dirt on property, installing asphalt driveway, and sod installation. Residents got their cars stuck in the Garage and couldn't get out. The homeowners association is non you call they say you have to talk to one person he's never available then your email never responds. Terrible buying experience and just too many things wrong already with a house in just a couple of months. You can't walk 10 feet in the house without hearing ...
Lennar responded:
Thank you Joseph, for taking the time to share your experience of getting items resolved with us. I’m sorry you aren’t satisfied with the way your items have been handled. I have notified your Division's upper management to review and address.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar Windhaven Tegacay - Not a good experience
- KARTHIK S.
- Verified Homebuyer
- April 23, 2024
- Tega Cay, SC
Houses are built of poor quality and lot of cosmetic issues. Honestly this is my first time home purchase and I went with lennar since it's a good brand but very disappointed for the price that I paid. Lennar's mantra is 'Everything is Included' but they did not offer me a single extra thing I have asked for. Considering the price I paid this house is not worth it
Lennar responded:
Good afternoon Karthik,
Thank you for taking the time to share your home-buying experience. We are sorry to hear we fell short of your expectations. If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sooo sad
- Mitchell H.
- Verified Homebuyer
- April 22, 2024
- Port Charlotte, FL
Drywall work is some of the worst I’ve seen. I will have to do the repairs myself. The repairs Lennar had done are crap at best. As bad as the drywall is the painting and caulking is way worse. It took two months to get our mailbox keys. My wife called to get answers and was yelled at. This box isn’t big enough for all our complaints.
Lennar responded:
Good afternoon Mitchell,
We appreciate you taking the time to send your review. We are truly sorry that the quality of your home did not meet your expectations, and that you had an unpleasant experience with customer service.
I have opened a Corporate Case on your behalf and have notified upper management for their follow-up in this matter.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Experience
- WILFREDO P.
- Verified Homebuyer
- April 22, 2024
- Dayton, MN
It was a great experience from beginning to end . From the moment we found Angela , the sale representative to the final inspection they showed us their professionalism. So far no problem with the house so happy with Lennar
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
This will keep me coming back.
- Micheal R.
- Verified Homebuyer
- April 22, 2024
- Willis, TX
Lennar is very thorough and easy to deal with. I did not have to 'jump-though-hoops'. Everybody I interacted with was like doing so with a friend. I will definately choose Lennar as my first choice in my next home purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Issues in house soon as moved in
- Stella V.
- Verified Homebuyer
- April 22, 2024
- Seguin, TX
Make sure you look every
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Positive customer experience counts!
- Cornelio L.
- Verified Homebuyer
- April 22, 2024
- Henderson, NV
The workmanship takes a hit when contractors are forced to complete a home for delivery, which creates build issues that the customer has to deal with after the fact.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Helpful and cooperative in resolving minor issues.
- Michael L.
- Verified Homebuyer
- April 21, 2024
- Henderson, NV
Our customer service representative, Christina C. has been excellent in arranging and following up with contractors to correct a few items.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Glad there is a warranty
- Kimignon T.
- Verified Homebuyer
- April 21, 2024
- Dallas, TX
We have now been in our home for 2 months. So glad we have a year warranty and boy have I been having to place warranty requests! Todays request really makes me sad because there is water leaking from the washroom wall and we had to use the emergency water shut off. Fortunately they get back with requests quickly. Unfortunately this one sounds major
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 5
Professional team
- Ali A.
- Verified Homebuyer
- April 21, 2024
- Rosenberg, TX
Transparency, quality, thanks much. They will answer any question you ask, and assist you with your new house application.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buyers Availability
- Ashley P.
- Verified Homebuyer
- April 20, 2024
- Baytown, TX
Lennar realtor rep did not accurately provide available homes, prices, and timelines.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 3
Mr
- Akinlolu E.
- Verified Homebuyer
- April 20, 2024
- Crandall, TX
They need to improve on the materials they are using for the building. The contractor needs to do excellent work for their clients please
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 3
Nicely built home
- Tina M.
- Verified Homebuyer
- April 20, 2024
- Eagle Lake, FL
We had no intention on purchasing a 4/3 home. We were only looking at a 3/2 but when Sean showed us our current home, we were very impressed and surprised. There is a beautiful view of the lake as well. The entire process was not as smooth as we had hoped (we had to schedule and reschedule work to be done) but in the end everything was completed and we love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great Home Buying Experience
- Robert B.
- Verified Homebuyer
- April 20, 2024
- Hampshire, IL
From start to finish the experience we have had with Lennar has been great both with the sales team and construction. When we visited in June Todd did a great job providing the information we were looking for and resulted in us deciding to build a home in TAMMs Farm. Don was very informative through out the building process providing us updates on the home, Edgar did a great job on the final walk and making sure all last minutes fixes on the house were done, and Steve has been great assisting with any questions we have had about the home once moving. In the future would use Lennar again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My honest opinion I would NOT buy with LENNAR
- Efrain G.
- Verified Homebuyer
- April 20, 2024
- Baytown, TX
From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are ...
Lennar responded:
We are truly sorry for the frustration you experienced throughout the buying process and even after closing on your new home. To ensure this gets resolved quickly, I've opened a Corporate Case for you and notified upper management to review and assist in addressing your concerns.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
Rincon
- Jesus R.
- Verified Homebuyer
- April 20, 2024
- Uhland, TX
Easy and painless experience
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
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