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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21559 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21559 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Make sure every issue is cover

  • Rommel R.
  • Verified HomeBuyer
  • March 19, 2024
  • Frederick, MD

Make sure all the issues are cover before you sign any documents, once you sign it will take a miracle to get something done when you want it I’m still waiting for answers on several issues

Lennar responded:
Hi Rommel, we apologize about not getting answers to you promptly. We will be addressing these issues. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 3

Our First Home

  • Joel D.
  • Verified HomeBuyer
  • March 19, 2024
  • Eagle Mountain, UT

Lennar was a huge blessing for us in search of our first home. Not only did they have the best price around, but also were able to get us the best fixed interest rate around at nearly 2% below the going rates. The home was above par from finish work, lay out, all the way to outward street appearance. Our only complaint was the Lennar agent we worked with was often very hard to get ahold of to answer our questions or concerns. Other than that, it was a phenomenal experience for our little family.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Corner cutting thieves

  • Mark L.
  • Verified HomeBuyer
  • March 19, 2024
  • Newark, DE

Run far away. Lennar uses subpar materials and even poorer contractors. So many problems with our new house. And when you call they just lie and deflect. Horrible company. Horrible customer service. The worst experience possible. Buy anything else.

Lennar responded:
Hi Mark, thank you for your review. We apologize for the negative experience. We are going to be informing our leaders about this to address. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Qing

  • Qing L.
  • Verified HomeBuyer
  • March 19, 2024
  • Pendergrass, GA

Nice place and valuable for future

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tom the Salesmen was extremely helpful and got things done correctly

  • Paul R.
  • Verified HomeBuyer
  • March 19, 2024
  • Newark, DE

The wholes Sales process was very pleasant. The buiders were very helpful. They knew what they were doing. Their were some things to fix in brand new house. The builder fixed them all.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Giorgio M.
  • Verified HomeBuyer
  • March 19, 2024
  • Ontario, CA

Everyone at Lennar was extremely resourceful, and were always ready to answer any questions I had. I am very happy with the help they provided.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience, full support when needed

  • Maksym O.
  • Verified HomeBuyer
  • March 19, 2024
  • Littleton, CO

We recently bought our first new home at Lennar. We were kinda new in the process. But Lennar team helped a lot! They guided us through the process and supported on every step. Huge respect and thank you to Angella! Separate thank you to Kyle, Elizabeth, Jessica and the rest of the team. The house we bought is amazing! We would to say a huge THANK YOU to the whole Lennar team! Great job!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Miguel

  • Luis H.
  • Verified HomeBuyer
  • March 19, 2024
  • San Antonio, TX

Love my new house and the facilities they have

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Karina sales rep she was a big help and really supportive

  • Jeovanni C.
  • Verified HomeBuyer
  • March 19, 2024
  • San Antonio, TX

Our sales rep Karina was super helpful and respectful she was there to answer any of our questions that we had. The title guys were also very nice and helpful the walk through goat of our home was a horrible experience being first time home buyer Scott the one who led the buyer walk was pushy punching the home himself instead of attending our needs and concerns on the home. But Karina was there to ease our minds and help us get through that obstacle to continue with the purchasing process. Big shout out to Karina.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

Love my new Home !

  • Daniel W.
  • Verified HomeBuyer
  • March 19, 2024
  • Lino Lakes, MN

Quality Craftsmanship … It just feels like Home !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Right Price and Quality I can trust.

  • SHRESTHA L.
  • Verified HomeBuyer
  • March 19, 2024
  • Fort Worth, TX

Quality that I can trust.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy process

  • Diana M.
  • Verified HomeBuyer
  • March 19, 2024
  • Eagle Lake, FL

Glad to have choosen Lennar for my home purchased. They worked with me and the whole team was very attentive and quick to answer any concerns. Process was fast and easy lots of reliefs. Very few minor details at the inspection which were all resolved by closing date. Very satisfied with my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jean/Kim

  • Derrick C.
  • Verified HomeBuyer
  • March 19, 2024
  • Edgewater, FL

The only good experience about this entire process was Jean and Kim. The lender was a terrible experience. The builder started out nice but after the close didn’t really care anymore. Still waiting on promised items. With me buying the flagship house first one on the corner at the entrance of the neighborhood you would think I would be the last client you would want to treat bad. Your reputation is on the line and word of mouth is everything.

Lennar responded:
Hi Derrick, we want to apologize for the bad treatment that you have received. We also want you to know that we care about our homeowners at all times including after the close date. We are going to be letting our divisions know about this so it can be addressed. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Beware! If you care about the finished quality and certain features this is not the builder for you.

  • Michael S.
  • Verified HomeBuyer
  • March 19, 2024
  • Henderson, NV

Poor supervision of Sub contractor's workmanship. Low quality hardware. Lack of hardware: No towel bars. No backing for towel bars. Careless / unnecessary damage to finished items like walls, concrete, pavers, windows, etc. while being built. Things that can't be repaired Complete disregard for buyers desire to have a few simple additions to the home while being built: Refusal to add an outlet, light, or insulate walls Lack of follow through to ensure deficiencies found on walk through are repaired properly or at all. ( I took five inspections to get to closing and at the end I ...

Lennar responded:
Hi Michael, we apologize for the bad quality issues that you have experienced. Quality is something that we have always been part of our way of doing things so we will be informing our team about this to drive improvement. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

More personality needed

  • Angela C.
  • Verified HomeBuyer
  • March 19, 2024
  • Zephyrhills, FL

I feel that there should be some personal contact I needed some guidance during the process a phone call might go a long way instead of an email

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

VERY HAPPY WITH OUR NEW HOME

  • Agnes W.
  • Verified HomeBuyer
  • March 19, 2024
  • Hockley, TX

Home buying process was a breeze for us. Very happy with the house and location. We were looking to downsize but this is such a spacious home. Doesn't feel like a downsize at all. My kitchen has an awesome huge island with plenty of cabinets. Space is definitely not a factor here. Love the way the fence surround the whole house ensuring privacy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

LIED ABOUT THE FLOORING

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2024
  • Athens, AL

There's a lot of little issues with the house, mostly cosmetic. The dishwasher door doesn't close it's scraping the top of the counter. There's a lot of shotty work. The door frames are about an inch from the floor so they just filled it in with caulk. The grout is like sand and it just dusts away when you clean, it it just comes out from in between the tiles.. several broke in half quarter round pieces that they just fixed it with caulk, one door frame is even made with two separate pieces of wood that they just poorly patched but my biggest problem is the fact that this house has laminate ...

Lennar responded:
Hi there, we are sorry about the flooring issues that you have experienced. If you need anything else with your home going forward, please do not hesitate to reach out. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 3

Quality of workmanship is Lacking

  • Joni M.
  • Verified HomeBuyer
  • March 19, 2024
  • Punta Gorda, FL

We were told we had to close, did not have Certificate of Occupancy. At final walk through only 80% of the work was completed. 3 months later we are still waiting on ‘blue tape’ items to be finished.

Lennar responded:
Hi Joni, we thank you for your feedback and review. We are going to inform our leaders about this. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Great Experience

  • Adam L.
  • Verified HomeBuyer
  • March 19, 2024
  • Baytown, TX

Lennar stayed on top of all the process. I was emailed and called when the agent had a question and explained the process thoroughly. The online closing was easy and fast.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction / sales dept has NO follow up

  • Joan W.
  • Verified HomeBuyer
  • March 19, 2024
  • Punta Gorda, FL

Buying a home from Lennar is like buying and RV. Once you buy it your salesperson drops you like a bad habit. Arthur our salesperson won't call or email you back and then when asked about he states he tried but I wouldn't return his call. which is a bold face lie. Chris the construction person was supposed to get back with me in a couple of day about an issue. It has been over two weeks. So in conclusion , If Lennar folks can't honor their word what good are they? I mean after all how much effort does it take to respond to a buyers Issue? It speaks to the culture at Lennar where ...

Lennar responded:
Hi Joan, we want to apologize for the issues that you have experienced during your purchase with Lennar. We always want to stay connected to our homeowners during the homebuying process and even after post close. We will be informing the appropriate teams about this situation. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Linda

  • Linda W.
  • Verified HomeBuyer
  • March 19, 2024
  • Summerville, SC

I was very impressed by the quality of workmanship, the layout of house was great. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Don’t do it.

  • Harrison S.
  • Verified HomeBuyer
  • March 19, 2024
  • San Antonio, TX

Absolutely horrible experience all the way from the looking at the home to closing. Zero communication within the company, everything is compartmentalized. Straight up will lie to your face. Use FOMO tactics to get anything done. God forbid you call them out on the workmanship and they have to make repairs. Just easier to pay someone else after the process to get your home to where you want to be.

Lennar responded:
Hi Harrison, we thank you for your feedback and review. We want to apologize for the sub par communication and we will be informing our division leaders about this to help improve. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Quality control is lacking

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2024
  • Punta Gorda, FL

Our purchase experience with Nate was very good. He was very attentive, personable and responsive. The lack of choice in materials selection was an issue. We found multiple metals used for fixtures rather than just one, i.e. mixture of brushed nickel and chrome versus just one. Examples of poor workmanship are everywhere. They used caulk to keep pavers in place on front stoop versus using cement. Painters are sloppy. Light fixtures weren’t reinstalled after painting. Numerous holes exist in installed sod lawn. Our punch list of items requiring attention exceeds 20 so far and we’ve ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Tedious and disappointing

  • Susan A.
  • Verified HomeBuyer
  • March 19, 2024
  • Ave Maria, FL

This has been tiresome and disappointing all the way around from beginning to end. The salesperson misled us on when amenities would be completed, the unit wasn't finished even though we traveled a great distance for our closing & to move in, no one ever reached out to say it was delayed. Even after we moved in the work wasn't completed and was shoddy. In just 2 months we've had to constantly get into touch with them for issues (referred to warranty) and schedule workers to come. Yesterday 2 guys came to fix one thing and we discovered after they left they made a gash in the Sheetrock in the ...

Lennar responded:
Hi Susan, we are truly sorry that you have found your experience with Lennar tiresome and disappointing. We also want to apologize for the lack of communication as well. We are going to be informing our team about these issues. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Great Home Buying Experience

  • Hung S.
  • Verified HomeBuyer
  • March 19, 2024
  • Ocala, FL

Entire process was easy and technologically to date (remote closing). Staff was extremely helpful and kept me informed and up to date on all aspects

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

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