Lennar Reviews

Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!

Our salesperson was outstanding. He was very thorough and responsive to questions during and after buying phase.

Make sure the house key is properly rekeyed before they hand over, they don’t care much once the closing is done. They focus on selling new homes only all the time.

A 1500-unit development with no onsite sales manager. Sales department was not organized on what is going on with the development. Construction personal are drive by superintendents, that let the subcontractors do what they want without supervision or direction. Lennar's in field creed is to pass all mistakes onto the service department. Building wasn't finished during walk through or closing. Hats off to Maria Vasquaz of the service department to finish off the buildings and do it efficiently and make many homeowners happy.

My experience with purchasing a home from Lennar was mixed, marked by both disappointment and satisfaction across two attempts. Initially, our enthusiasm was dampened when, due to an oversight in lot size calculations, we learned that our chosen design could not be constructed on our selected lot. Despite this setback, we decided to give Lennar another chance, drawn by their desirable locations. The second attempt was notably smoother, with the construction process concluding on schedule. However, the closing process was cumbersome, requiring constant vigilance on my part to ensure deadlines were met and essential inspections and walk-throughs were arranged. This experience underscored that prospective buyers should not expect a guided, hands-on approach from Lennar throughout the buying process. Post-move-in, several craftsmanship issues became apparent. These ranged from minor annoyances, like upside-down electrical outlets and inconsistent paint coverage, to more significant concerns. Notably, the conduit for internet cabling was obstructed, necessitating an unsightly workaround by our internet provider, and initial plumbing issues were discovered, including clogged shower drains and reduced water pressure on the second floor. Investigations revealed construction debris within the plumbing, suggesting a careless attitude toward construction best practices and environmental considerations. Additionally, the response from the plumbing contractor to our concerns was dismissively humorous, rather than professional or constructive. These experiences indicate a prioritization of speed over quality and attention to detail in Lennar's construction process. While I recognize the efficiency of their operations and the appeal of their locations, I advise potential buyers, particularly those without prior homebuying experience or a knowledgeable advisor, to proceed with caution. Engaging an independent inspector during the buying process could mitigate some risks and ensure a more satisfactory outcome. In conclusion, while Lennar successfully delivers on its promises of prime locations and timely construction, the post-purchase experience may fall short for those expecting thoroughness and quality craftsmanship. My recommendation is for seasoned homebuyers or those with expert guidance to navigate the purchase process with Lennar more effectively. ... More

Experience start to end was Good

We got sucked into using Lennar's lender for money towards closing. If the housing market wasn't so tight right now we would have backed out after dealing with the lender Jennifer. She was unresponsive, unprofessional & lacked knowledge required to do her job. It was a terrible first time homebuying experience. If you can avoid this, go with Lennar, if not stay clear.

If I need to be asked then Lennar is out of touch

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the omission was done by Lennar sales person). So we have no gutters only occupied house on street without gutters plus 3 other connecting streets). Lennar will do nothing about it since it is after closing. Their error not ours and they will not reimburse or give us something to assist us with getting gutters. We assumed the gutter option was always included in the final price. AGAIN Lennar's staff's error not ours. Upper/supervisor staff did not respond to our initial inquiries until 7 weeks after closing and sending her 4 emails. She only replied with a very short and curt "not on final option list, so no gutters. Sorry for the omission." Still no resolution from Lennar upper management. Very poor customer service from "sales representatives". The building supervisor in Brunswick Plantation Ronnie once he was told about it only last week was very responsive and took it up to his upper management as he noted we are the only house without gutters on the street. He got a similar response "gutters were not checked off on the options sheet". Again, we would not be so upset BUT we specifically discussed it at our first meeting looking at Lennar Homes in Brunswick Plantation and also during the final purchase session. The sales person knew we wanted the gutter option and it is not our fault he forgot to check if off when doing the final purchase agreement. Again, we assumed it was included due to the specific previous discussions we had with the sales rep and felt it was important to have gutters on a home. We assumed it was part of the final price of the home!!!!! We have no complaints with the building/construction staff members. They have been very responsive to all issues. It is the sales staff that is not responsive, nor helpful, nor CORRECTING THEIR error!! ... More

The most important thing I would suggest to perspective buyers is to be at the home site weekly, address the concerns as you seem them and make sure you do not close on your home until all punch items are resolved. Also make sure you get your own home inspector.

Great home design and comfortable.

Excellent service I think Lennar is the best.

Nice spec home with great design/layout and able to further personalize to meet my needs. Yard needs work-lots of mounds and low areas and turf not growing as it should on this property but not all properties. Lennar very responsive to address issues & answer questions so overall, good experience continues to evolve over time

It was a smooth transition and they seem to come out and fix things pretty quickly. My repairs have been minimal except for the Ring door bell.

We absolutely love our new home. From start to finish, Lennar made it very comfortable and convenient. Our sale person Merry was very professional and willing to help, Dan our lender was awesome, Scott (i think thats his name( head of construction was very helpful, the loan officer ers, then Chris, he is an asset to your company. They all are.

Very courteous repair staff. polite and courteous real estate agents. Very poor workmanship. Tried but did not resolve the major issue such as cold area in house. Draft is coming in bathroom and dining area. Sulphur smell's in one closet. Garage door is making noise. door bell is not working. Driveway is falling apart. Comparing to KHOV house, it seems very poor workmanship and low quality material.

The purchasing process and getting the loan was great - except that I have learned from friends who I referred that additional purchasing options could have been shared. Specifically, a buy down option. When I received the keys I sat in front of the home waiting for my husband to walk in with me. While sitting there a man and a woman walked out of the home (obviously left unlocked). The man was tall, but nonetheless, I got out of my car and asked "what are you doing in my home. The man said he was my neighbor checking design features" I tried to report this to several people, but I was basically given a run around. I did not call the police because I did not get the license number of the matte blue tesla. Next - when we did our final walk through we were told that several items would be done before we moved in. The person replacing a window came in as we left. When we actually moved in, SEVERAL of those items were not addressed. In fact they still had tape on them from the walk through. We have been in the home over a month and we finally had someone come out. I have submitted the information on line, even contacted my HOA - who tried to help. I believe part of the issue is that somehow the wrong phone numbers have been put (transposed) in my Lennar account. I complained about this early on when my initial walkthrough was delayed because of 1 wrong number in my phone number. The phone number and/or contacting my by email or phone was never a problem during the financial phases of the purchase. There are also rough finishes on baseboards and paint drips/flecks around the house. ... More

Terrible quality. I call this home my trailer on a foundation. The end.

Carissa is/was an absolute dream to work with. She is/was very prompt, understanding and incredibly knowledgeable. All of the issues were taken care of nicely very professionally.

I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the closing disclosure and did not. For a first time home buyer, this was not an easy process and was not pleasant due to the employees lack of care or responsiveness. ... More

Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the façade began to crumble—literally and figuratively. The wall above the garage was improperly sealed, an issue that persisted despite multiple attempts at repair. The interior paint was so thinly applied that it would come off with the slightest touch. Within the first month and a half, the dishwasher ceased functioning, the solar panels malfunctioned, and the plumbing nearly caused several floods due to a piece of construction debris lodged in the drain. Additionally, the driveway repair resulted in further damage to the landscaping. These incidents underscore a disheartening lack of attention to detail and quality. Trustworthiness The trust that should form the foundation of the homebuyer-builder relationship was severely undermined in this case. The mishandling of personal information—a stranger's loan application appearing on my account—and the refusal to correct such a significant error is deeply concerning. Trust was further eroded on the day of title signing; misinformation and blame-shifting between Lennar Mortgage and Lennar Title showcased a lack of accountability and professionalism. Value for the Price Paid Considering the myriad of issues encountered, it's challenging to assert that the value of the home aligns with the price paid. The excitement of moving into a new home was tarnished by the need for constant repairs and the looming dread of what might fail next. The financial and emotional toll of dealing with these problems significantly detracts from the perceived value of the investment. Responsiveness to Issues The responsiveness to the numerous issues raised was, at best, inconsistent. While some problems were addressed (albeit inadequately in cases like the garage wall), others were met with indifference. The situation with the incorrect utility start date serves as a prime example; being told that nothing could be done about being billed for a week of utilities before legal ownership of the home was not only unhelpful but unacceptable. This lack of support and accountability adds to the overall frustration and dissatisfaction. Conclusion The journey with Lennar Home Builders, Lennar Mortgage, and Lennar Title was fraught with challenges that marred what should have been a joyful and exciting milestone. From serious privacy breaches and communication breakdowns to subpar construction quality and a disheartening disregard for customer concerns, the experience was deeply disappointing. While the dream of homeownership remains intact, the reality of dealing with Lennar has been a cautionary tale about the importance of trust, quality, and customer care in the homebuying process. ... More

The overall process was easy and not overwhelming. Every person that led us thru the process took the time to make this stress-free.

I worked with Ann @ Linden Hills in Little Elm, TX. Ann is very professional from the point of finding a home that best fit my needs to answering many questions and concerns I had regarding the process. She helped in all aspect of the purchase process including working with the Lender and she was very responsive throughout the process. If you are interested in buying with Lennar, I strongly recommend to contact Ann. Thank you Ann for such a remarkable experience!!

I would have liked to be able to upgrade appliances before closing, have a fence put in before closing and have my lanai put in before closing. The only response from the sales rep was NO,

We love our home! Lennar has a process to assist from the moment you apply. Once our walk-through was complete, there were a few touch-ups here and there. The team handling this, Lissette specifically, was responsive and took no time to address our concerns. Holly with Lennar Mortgage was also amazing. She understands anxiety from buyers (us) and handles it like the pro she is. Oh, and the little details we have in our home are appreciated. The fridge is fingerprint-resistant... I LOVE IT!!!!!! We specifically purchased the home because we loved the floor plan, and everything included in the price. We originally looked at another builder in town, but they did not include a fridge or any blinds for the price they wanted, and their finishes were so plain. Lennar has really refined its entire process. Highly Recommend! ... More