Lennar Reviews

We were not given any options for input into what was used in the house. It was basically take it or leave it. We went ahead with the purchase because the pricing was good and within our budget but was not completely satisfied as what we got was different from what we saw .

Our experience with Lennar has been great so far. The house is spacious and we have fantastic neighbors. Lennar's support team has been on top of all of the minor issues that have come up as we are roughly 6 months into our home here. They are fast and follow up to ensure things are taken care of the right way.

Mixed experience. Pretty good value with their Everything's Included packages, however the catch is that there is no room for customization outside of flooring, window treatment, and cabinets/counters if your timing is good. What's not included is solar, gutters, and drainage, which are some basic items other builders have included. But overall a large number of "upgrades" that are standard. So if you like a lot of options, Lennar is not the builder for you. Customer service is a bit sub par compared to other builders. Perhaps it had to do with COVID and the absolutely insane seller's market of 2021-2022, but they treated customers like a number instead of a potential homeowner. They're attitude was, "we're gonna tell you how this is gonna work and if you don't like it, go somewhere else." Zero visibility into the sales process. As for after close of escrow, it's been mostly smooth. Small issues here and there but they're good about taking care of it. Overall happy with the home. ... More

Nothing but positive things to say so far. The sales process and mortgage team were great, so simply and easy. The warranty issues so far have been addressed very quickly and I am pleased with the overall quality of the building.

Overall, the home buying experience went extremely well up until the point at which a closing date was set, then moved repeatedly, without transparency to true, anticipated date of closing. This required me to re-coordinate movers, closing dates on my previous property, etc. that could have been avoided by just communicating a more realistic closing date rather than racing to close a quarter.

The house buying experience was fairly easy. Construction was completed ahead of schedule, the ladies in the sales office were pleasant and we are now enjoying our new home. I would however recommend using an outside lender. The Lennar mortgage team was horrible. They don't answer calls ninety percent of the time and it took an average of 3 days to get a return call. We were offered six thousand dollars toward closing costs if we went with Lennar's mortgage team. My lender still beat them without any so called credits and they actually picked up the phone during business hours as well as outside business hours. The Lennar mortgage team seems to think you will simply go with them because of the credit and treats you accordingly. ... More

We put a contract on a house at the framing stage, and were local so we visited almost weekly. We did NOT have a qualified or present CM and that created a lot of hassles, especially because he was demoted right before we closed and our Customer Care Manager, Stephen, had to really perform miracles to get us to closing. We actually are very pleased and love our house in the end. Pros: Warranty Dept,, Stephen(!), massive kitchen storage (Thayer model), excellent layouts and nice finishings. Cons: Wonky, narrow door openings to bathrooms and closets, houses don't come with garage door openers or window screens or gutters, and lack of disclosure on huge property management companies buying up large swaths of lots surrounding you--my street is probably 80% rental homes which would have definitely affected my decision to buy in my particular community. ... More

Our project manager Kevin was very responsive.

Building process slow due to supply issues. Minor quality issues upon moving in, but soon to be resolved. Lennar Mortgage company a waste of tone, very poor Customer relations and constant requests for more and more data . Even required my Wife’s initial Naturalization papers after being a US Citizen for over 50 years ! Supposed to gain access to community website after a short time, but already here for 7 weeks and no contact. So very poor community relationship.

There were a few issues with the new residence. The team helped as much as possible. But sometimes it's a little tough to get ahold of them.

my salesperson was great and offered her services as needed

It's a long drawn out process. Kayla was extremely patient and helpful as my loan officer. Without her I would have bailed out of buying a home altogether. Very helpful.

Helpful and patient with the entire home process

My husband and I were so excited to finally get our bid excepted for our Lennar home. The process seemed very seamless early on our loan officer and loan processor we’re fantastic. The Lennar staff in the sales office were fantastic as well. The one thing I think could be improved is when homeowners are doing their a celebration walk-through it is scheduled about a month out from actual closing so when the walk-through is happening is easy to forget everything that is discussed reference your new Lennar home. I wish that celebration walk-through is scheduled a little closer to closing or on closing day. As we got closer to the closing process when is it became a little chaotic. What I think is Lennar ran out of staff to assist of the homebuyers who are closing around the same time and this also may have affected delays in our closing. But everything else was fantastic and we were very happy overall. ... More

They were working on my house the last day before I closed. Some things are still not done. The landscaping is shoddy but the structure and interior are really nice. I’d recommend but expect a wild ride.

Beautiful house with lots of room

Overall, a great home for us, but kitchen cabinets are an inch less in depth as typical (11 inches instead of 12), and corner cabinets are inaccessable. Also internet company Lennar contracted with never came through. Will probably be at least six more months before they do. This is not Lennars fault, but they knew in advance that internet was going to be delayed and never told us.

customer service is the best , everything else isn't that great. overall it's ok

Seamless purchase, closing and after service. Good job overall.

From the beginning my home buying experience has been great with Lennar. From my agent Debrah to my construction manager Frankie to the customer service with Brett, they’ve made my experience with Lennar a good one and a most memorable one. Thanks guys

This is my first ever home . My overall experience has been good . Looking forward to what’s to come in the future.

everything is included ! the lennar team is very quick to respond and repair any issues we may have .

The quality, attention to detail and amenities of our Lennar townhome is impressive. We love the layout of our new townhome. Our salesman Matt was great. He was thorough and would research and promptly reply to any question we had. Our constriction manager Sam was amazing. He was very responsive to any issue we had. Our concerns were addressed timely and he would communicate what we were to expect at each stage of a repair. Our only disappoint was Lennar Mortgage, specifically Kaiser. We did not get a loan rate lock that we thought Kaiser had done for us. Because of Kaiser’s lack of follow through and inefficiency, we lost a lower rate, had to use an outside lender and it cost us more money. If it wasn't for the mortgage side of our purchase, I would have rated our experience with Lennar with 5 stars. ... More

The major problems problem was with DocuSign process -- OVERWHELMING! It seemed that a minor change required to go through the process over and over again without seeing the change being highlighted. The third party agencies had little clue of what was going on other than the PROCESS. The last step (NOTARIZING) was a joke. In short, there are just too many departments involved. SUGGESTION -- Have one person assigned to a buyer who would the be the direct liaison between ALL groups involved. Matt was great but limited in interaction with a number of outside parties.

Lennar homes are a good value overall. We struggled with several delays in closing on our new house, but given current demand for new homes, this is understandable.