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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21881 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21881 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Sue M

  • Susan M.
  • Verified Homebuyer
  • April 10, 2024
  • Myrtle Beach, SC

The buying experience was smooth and quick

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Good

  • Ralph D.
  • Verified Homebuyer
  • April 10, 2024
  • Hampton, GA

Great property at a great value

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not great overall

  • Jordan H.
  • Verified Homebuyer
  • April 10, 2024
  • Lafayette, CO

Dishonest sales practices. Issues with the home since moving in and no responses from Lennar.

Lennar responded:
Hi Jordan, we are sorry that you have not had a response from Lennar. We are going to be following up on this. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Home purchase

  • Paul G.
  • Verified Homebuyer
  • April 10, 2024
  • Port Charlotte, FL

Sales and closing were excellent. Upon delivery of home the product was better than I expected. The only exception was the cleaning of the property. I did not expect to spend so much time on preparing the property to move in. Due to low paint quality I hired professionals to repaint the entire home, most people due the same. I also had to hire a professional company to clean the floor tile, this was unexpected.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Great experience!

  • LaWana P.
  • Verified Homebuyer
  • April 10, 2024
  • Athens, AL

I told Shawn what I wanted and could comfortably afford and she showed me several with everything I wanted in a home. It wasn’t an awesome experience. She made it easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good for the most part

  • Daniel K.
  • Verified Homebuyer
  • April 10, 2024
  • Princeton, TX

The only issues was that they expected me to do a task or sign something but weren't readily available for questions.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

SEAMLESS PROCESS.

  • Vicky N.
  • Verified Homebuyer
  • April 10, 2024
  • Bryans Road, MD

The entire process from start to finish was very smooth. Lennar Homes are the most beautiful homes! I love my finishes and how spacious every area of my house is, plus it's a beautiful neighborhood. I will recommended home buying experience with Lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great value!

  • FNU M.
  • Verified Homebuyer
  • April 10, 2024
  • Naples, FL

I love everything incl home packaging. As first time home owner that’s all I need without headache closing the tiles etc.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Terrible home buying experience

  • Anonymous
  • Verified Homebuyer
  • April 10, 2024
  • Willis, TX

My sales associate was not very knowledgeable abt the questions I had and he was easily offended. The lender scrutinized our accounts and disqualified the money we had to bring to closing. The house's workmanship and materials seems well built but lacking some very important features that leave a big impression like no sprinkler system, no garage door opener, no covered back porch, no fans in any room, dining area too small for a dining table, living room too narrow, and grass is dying. Our plan is to sell as soon as possible and get into something better suited for our family.

Lennar responded:
Hi, we are sorry that you have not enjoyed your Lennar home. We are also sorry about the issues that you faced when inquiring about your home. -Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

Service has been great

  • Darlene Z.
  • Verified Homebuyer
  • April 10, 2024
  • Calabash, NC

Seth Rogers has been awesome to work with. He was able to change our walk through when we had to go out of town and has since taken care of the few items that came up after closing. He is knowledgeable and friendly - perfect traits for someone in his position.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good (Not Great)

  • Richard D.
  • Verified Homebuyer
  • April 10, 2024
  • Gettysburg, PA

We have had an array of problems, however, Lennar has made every effort to take care of them in an expeditious manner. Worst of all was the uncapped drain pipe in our primary bath wall. After about three weeks, we saw water across our kitchen floor - not a good sign. Lennar came right out and began investigating. It wasn't until the plumber cut out the drywall in our kitchen island and the pantry wall that he discovered the missing cap. It was repaired immediately but scheduling the cleanup repairs has taken about three weeks. Today, we have a partial new floor and drywall finished; we are ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home Warranty

  • Marion S.
  • Verified Homebuyer
  • April 10, 2024
  • Sharpsburg, GA

Overall, the experience has been pleasant. The finance side of the business went very well. But, from the time we completed our initial walk-through to now has not been so pleasant. I was told that Lennar doesn't complete a thorough cleaning of their properties. It's called "construction clean". So, we had to go through the entire property once we closed to clean all paint, tape, and sheetrock dust off of everything. Now, I have a warranty claim, and they are telling me it's homeowner maintenance. I am not pleased right now.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Milos

  • Daniel T.
  • Verified Homebuyer
  • April 10, 2024
  • Frankford, DE

We couldn’t have been less pressured, more valued, and more accommodated than with the team at Milos Haven.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rebecca

  • Rebecca L.
  • Verified Homebuyer
  • April 10, 2024
  • Princeton, TX

Great experience and great neighborhood

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Homeowner

  • Crystal T.
  • Verified Homebuyer
  • April 10, 2024
  • Crandall, TX

If I could give a 0 I would. I have barely been in my home a month and the paint is already chipping on this cheap siding y’all used. Some of the door knobs are loose. I called to get help with the thermostat you wanted to do a virtual call and couldn’t help with something so simple. I referred 2 friends which I’m sorry I did because y’all gave and is still giving 1 a bad experience. My sales person the one who sold me the house asked me who was my sales person when I went in the office to tell them that the fridge they promised me was not in my home. I was in total disbelief I said YOU ...

Lennar responded:
Hi Crystal, we are truly saddened by this experience you went through. We apologize that these things have come up in your home and we are going to communicate this to our leaders to address. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Happy and Pleased!

  • Nora S.
  • Verified Homebuyer
  • April 09, 2024
  • Cypress, TX

My experience purchasing a home with Lennar was smooth and pleasant. Thuy, my sales counselor, was delightful to work with, and her optimism and diligence throughout the process were remarkable. I love the modern accents and functional design. Thank you, Thuy and Lennar Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My Lennar experience

  • Anonymous
  • Verified Homebuyer
  • April 08, 2024
  • San Antonio, FL

Where should I start, the construction manager promised to complete several jobs and did not. They forgot to turn on the water to the fridge and had to wait for service. The person that installed the dishwasher, left the cap in the tubing and caused water to flood and backup in the dishwasher. Had to wait to have that serviced. Had to replace the carpeting due to have a sinus reaction, to find out the flooring underneath was un-level and had to pay to have concrete lay down. Now, the AC breaker keeps tripping and I come home to a muggy hot house.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Buying with Lennar

  • Anonymous
  • Verified Homebuyer
  • April 07, 2024
  • Lakeland, FL

We bought a Lennar home recently. We had a excellent sales rep and mortgage closing team. We were also blessed to have a great group who we worked with for the walk through and final inspections.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Tom

  • Anonymous
  • Verified Homebuyer
  • April 05, 2024
  • Sparks, NV

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Lennar responded:
Hi, we want to apologize because you experienced this. -Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 2

Happy Home

  • Kimberly S.
  • Verified Homebuyer
  • April 05, 2024
  • Lugoff, SC

I had been looking to purchase a home for the last three years with my Agent. We had an appointment with another builder. I was not impressed with their home, but we saw that Lennar was also building in the area. We met with Marnie and she showed me a new Townhome at Village of Bouleware. I fell in love with the new construction home and Marnie was great with descriptions of the amenities. I told my Agent that day that, this was what I had been wanting for years now. I brought the Townhome. I had been waiting for my Happy Home. Lennar made that possible for me. Thank you!!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great experience with Lennar!

  • Yang Y.
  • Verified Homebuyer
  • April 04, 2024
  • Chino, CA

The over all quality built by the Superintendent Oscar shows that he cares about building homes and does not just go through the motions of the building process. Sophie, our sales person is great! She kept us posted along the process and she was knowledgeable and kind. She went above and beyond, sometimes I asked her questions after hours she would still get back me. The walk through orientation with Carlos was excellent. He was very caring and informative; taking his time answering our questions and explaining in detail how everything in the home works. We had some questions after ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love the great service from Lennar!

  • Yu Z.
  • Verified Homebuyer
  • April 04, 2024
  • Albany, OR

I had a great experience of buying a brand new house with Lennar in Albany OR. The service was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would not recommend

  • Anonymous
  • Verified Homebuyer
  • April 04, 2024
  • Bastrop, TX

We purchased our home a few months back and the process seemed like it was never going to end. Our sales agent Devonte did nothing besides open up the house for us to view and collect his commission, the process of getting approved was so murky that we never felt confident during any point in the process that we were going to end up with the home. The grading on our backyard was terrible, planks in our fence are already falling down, and 2 months in I have already had to have the irrigation company, flooring company, plumbing and a contractor come out to fix various issues that should have be ...

Lennar responded:
Hi we are truly sorry that the sales process was not a good experience for you. We also want to apologize for the quality issues that you have faced in your first two months. We are going to make our division leaders aware of this. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Bonnie

  • Cheryl M.
  • Verified Homebuyer
  • April 04, 2024
  • Lafayette, CO

Lack of communication after you buy. Some things not well done Need attention to detail

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Poor quality build and extreme compromise in home privacy

  • Anonymous
  • Verified Homebuyer
  • April 04, 2024
  • Bothell, WA

Never going with Lennar and would recommend others to do the same. I bought Lennar's property Canyon Creek at Bothell WA and they constructed homes right behind my backyard. My home's privacy is compromised, obviously they did this after selling houses in the row and then building behind. Untrustworthy.

Lennar responded:
Hi, we thank you for your feedback and review. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

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