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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21559 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21559 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Random Fees start to show up at closing

  • Mahendradat D.
  • Verified HomeBuyer
  • February 28, 2024
  • Kissimmee, FL

Builders are charging a builders fee at closing which was supposed to be included in the original price . That’s another random $3,000 just inserted in there with no mention of it, very fraudulent. Not happy with Lennar at all.

Lennar responded:
Hi there, thank you for your review and feedback. We are going to be sharing this with our local leaders to make them aware of this. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Satisfied

  • Sherrie P.
  • Verified HomeBuyer
  • February 28, 2024
  • Marble Falls, TX

Lennar has been very accommodating on dealing with issues that came up with our new house. We only have 1 issue that has been a little hard to resolve but other than that they have been on top of things and friendly in handling issues. I’ve already told lots of people that we were satisfied with our experience with Lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Try Lennar you might like it

  • Anonymous
  • Verified HomeBuyer
  • February 28, 2024
  • Princeton, TX

You cannot know it, unless you experience it. Great staff, easy process, lots of assistance to help you get what you want, when and where you want it.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Terrible experience

  • Steven T.
  • Verified HomeBuyer
  • February 27, 2024
  • Land O' Lakes, FL

Bad experience cheaply done work. Lots of problems but builder still wanted to close be fore fixing them . Also after removing there cheap carpet there was lots of dirt paint and construction trash under pad was not even clean up . Then all the closet shelves were not attached to studs fell down with my wife’s clothes on them and she got hurt. Also had to fix a wall outlet box when removing found beer cans and soda pop bottles in the wall with liquid in them and ants were already starting to make a home were there was food and sugar . Bad builders stay away!!!

Lennar responded:
Hi Steven, we apologize for your wife getting injured due to the lack of stability in the shelf. We also want to apologize for the different trash that you found in those areas of your home. We are going to share your feedback with our leaders to drive improvement. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

6.8/10 I’d do it again

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2024
  • Ridgefield, WA

If you ever want to build a house with Lennar make sure to bring a realtor on your first visit. The building process is very straight forward, you get what you get with Lennar no added features other than picking your finishes. Final finished product 6.8/10

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Buying at Willow Springs was an awful experience.

  • Stacy M.
  • Verified HomeBuyer
  • February 27, 2024
  • Murrieta, CA

Can’t believe Lennar would want me to reiterate the nightmare of an experience home buying at Willow Springs has been. Fraudulent actions on so many levels, and a home that has had numerous issues within the first week of moving in. Non responsive customer service department. Love the location, but absolutely shocked at the multitude of issues upon move in, and the fact that they are still unresolved six weeks later!

Lennar responded:
Hi Stacy we want to apologize for your experience feeling like a nightmare with us at Lennar. We are also sorry for the issues that you have experienced during your first week at Lennar. We are going to be making our leaders know about this so we can address this. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

On and Off Experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2024
  • Las Vegas, NV

A very stressful buying experience - Gyorgyi the sales rep for Lennar was the reason for our stressful buying experience. Encourage new buyers to get everything in writing and not assume anything. Gyorgyi was like a used car salesperson - tells you anything you want to hear whether is right or wrong - just to make the sale. Ultimately, we are happy with our home; however, we just about walked away from buying a home from Lennar.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Overall Experience

  • Lakshmipathi V.
  • Verified HomeBuyer
  • February 27, 2024
  • Land O' Lakes, FL

Hi Lennar - My Overall Home buying Experience with Lennar is good, Couple of minor Issues couple of things which Lennar might Have done better. I give my highest rating to Sales Representaive and Mortgage Finance Representative., They are very polite , ready to help when I need clarification. 1)Final Home Owner walk thru might have been better, Construction Manager was handling many closing at same Time which ended up not handing over the keys. 2)Lennar Title didn't pay HOi Insurance premium to the Right Insurance due to administrative error which ended Insurance company sending ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Unbelievable level of support and professionalism

  • Sean P.
  • Verified HomeBuyer
  • February 27, 2024
  • Loxley, AL

From the minute we viewed our new home to the date we moved in we felt cared for, important and informed. Gaye M was amazing dealing with our crazy schedules and our realtor Tina worked with Gaye to talk us off the edge a few times. There were a few things not quite right when we moved in but Jon in the warranty office was absolutely brilliant and they were resolved quickly. Moving 3000 miles across the States was challenging when it came to completion but we were confident we were in good hands at the final destination. Home purchase is stressful but the Lennar team were and continue to be ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Easy, knowledgeable, professional

  • Valinda H.
  • Verified HomeBuyer
  • February 27, 2024
  • Wimauma, FL

Everyone I worked with was very professional, friendly and knowledgeable which made the experience, an easy process. So far so good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nothing to complain about

  • William S.
  • Verified HomeBuyer
  • February 27, 2024
  • Dunnellon, FL

Moved in and happy with the experience so far. Everyone has been nice and helped us with anything we need.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

owner

  • Dennis C.
  • Verified HomeBuyer
  • February 27, 2024
  • Liberty Lake, WA

So far have had issues Seem to be responsive, but still waiting to see how things are resolved

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Responsive service

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2024
  • San Antonio, TX

We ran into some snags in the process of homebuying (not due to Lennar) and their staff and loan officers were very helpful and communicative throughout the process. When we had questions they were responsive and willing to work with us. As first time home buyers this was very important to us!

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Broken promises

  • Michael P.
  • Verified HomeBuyer
  • February 27, 2024
  • Surfside Beach, SC

Was promised to have a meeting with the warranty guy and that never happened.

Lennar responded:
Hi Michael, we truly apologize for the meeting with warranty not going as planned. If you need anything else with your Lennar home, please let us know. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Zairois

  • Zairois V.
  • Verified HomeBuyer
  • February 27, 2024
  • Aurora, CO

I like lennar take care customer (clients)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good interest rate

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2024
  • Princeton, TX

Good experience. Some lack of communication during the closing process but it all worked out. Good interest rate but overall price for the house is too high. But it's 2024 and housing prices are insane anyways.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Richard

  • Richard T.
  • Verified HomeBuyer
  • February 27, 2024
  • Myrtle Beach, SC

Very satisfying experience so far. Workmanship seems very good and getting a few items straightened out has went well. After 2 months things are going well and very satisfied. Good value on the price of townhome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great communication and home for the money

  • Richard M.
  • Verified HomeBuyer
  • February 27, 2024
  • Palm Desert, CA

From the moment we put our deposit down the communication with with the sales office, Eileen and the loan process everything was fantastic. The price for the home was very fair.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Victoria answered all my questions abb no d is great to work with

  • Nancy K.
  • Verified HomeBuyer
  • February 27, 2024
  • Canby, OR

The purchase and closing went very smoothly and quickly. Service requests were handled promptly and in a professional manner.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love Angeline

  • Deborah W.
  • Verified HomeBuyer
  • February 27, 2024
  • Land O' Lakes, FL

We had a great experience with our Sales Counselor Phil as he was very professional, knowledgeable and his follow up and follow through skills were admirable. Our Construction Manager was also helpful. Our Customer Service Rep Jesse, has been fabulous and the best of the best with her concern and responsiveness to a few issues we have had after closing. We truly love our home, our beautiful tranquil homesite and the community. We’re very pleased and I highly recommend Angeline as a community and Lennar Homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home is nice but my experience was a mess

  • Brianna H.
  • Verified HomeBuyer
  • February 23, 2024
  • Statesville, NC

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably ...

Lennar responded:
Hi Brianna, first, we are glad that you found the inspection and construction team to be helpful and attentive. Second, we apologize for the rest of the experience feeling like it was a mess and the lack of communication. We are going to let our division leaders be aware of this so we can help drive improvement. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

great

  • Petrona F.
  • Verified HomeBuyer
  • February 23, 2024
  • Fort Pierce, FL

great. more communication would be great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Memorable in the not so positive way..

  • Wanda C.
  • Verified HomeBuyer
  • February 21, 2024
  • Kissimmee, FL

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

Lennar responded:
Hi Wanda, we apologize for all of the unpleasant moments that you experienced when you purchased your Lennar home. If there is anything we can do to assist you going forward, please let us know. -Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 3

Responsiveness 5

Mohammad

  • Mohammad K.
  • Verified HomeBuyer
  • February 21, 2024
  • Ocala, FL

Lennar mortgage need improvement in their mortgage process and have some experience underwriter.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Myles is incredible

  • Diane K.
  • Verified HomeBuyer
  • February 21, 2024
  • Ocala, FL

Frank blew me off as soon as he lost the sale. Sandra was to the point of being rude. Didn’t speak to me nicely, wasn’t at closing due to illness, never heard from her again. Michelle at closing was very nice. Walk thru and warranty work with Myles is spot on.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

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