Lennar Reviews

The overall experience was good. We ran into delays but that’s expected. The sales staff was great, the customer care experience post closing has been great. The construction manager was average as he was not as detailed and peculiar as needed (thus resulting in lots of fixes afterwards). The worksmanship of the subcontractors used are average, could be better. However, any issues we’ve had since closing, they’ve addressed with no argument so that part of customer service is superb.

we moved in March 2018, so far we haven't had too many issues and when we do have issues they are looked and possibly resolved within 7 - 10 business days. We live on a Greenbelt and a development vacant lot that is supposed to be cleaned up - well the Greenbelt is a weed infested eye-sore the weeds/misc plants are as tall as the iron fence (5-5.5ft) and the vacant lot that is supposed to be grassed with sprinklers is a catch all for the construction workers for concrete, bricks and extra dirt from other areas - large dump trucks come and dump misc stuff and a small back hoe brings bricks, concrete chunks, etc...we have notified the sales office and the HOA office and still get the same answer "we are working on it" "we will keep you posted" -- so far nothing. ... More

The staff is great. The quality of work by the contractors on the finish work (paint, baseboards, alignments, etc) was not up to par!

For some minor issues, the General Contractor has been extremely responsive and quick to resolve. There are options that should be offered to decrease the cost of adding after the home is built. The six design items we wish that could have been completed during the build. 1. Insulated garage 2. laundry room sink 3. return line for tankless hot water. 4 Gas line to back yard for barbecue 5. power line to back yard for hot tub 6. outdoor water faucet accessible from front side of house. These are all items that are typically constructed behind the walls and require extra labor to remove and replace wallboard to add after home completion. Considering these new smart homes require a lot of technological savvy, it would be nice to have instruction manuals and additional training time allotted to take advantage of the features. It would have also been nice to know that the Amazon employee was going to set up the main control panel in the laundry room. We bought a couple items that comcast installers recommended that fortunately we were able to return when the Amazon employee informed us they were not necessary. Regarding quality, a couple key issues we requested resolution on... was to fix a significantly visible bow in the wall of the main family room, as well as a significant bow on the garage wall. There were other walls that could have been a bit more straight, but we decided not to be nit-picky. The sheetrockers should be more attentive to detail. ... More

everything is good besides mailbox and Solar system.

Overall, the move-in process was definitely a bit challenging, but worth it in the end. We are happy with our beautiful home and feel tremendously blessed. The entire teams from : loan officer (Mike), underwriting (Amanda), Closing (Alma) and then final walk through (Brittany) was an amazing experience. Thank you from my family!

Irina, Lennar sales person was amazing, and the whole process was pretty good.

I got to experience the building of the house. There are issues I experienced during my build. First issue would be the siding being installed as though they were shingles and not staggered like it should have been. Second would be the flooring being installed the same way! There was a stair step pattern. Flooring should've been sporadically staggered. Neither the siding nor the flooring was corrected. Third issue would've been kitchen countertop installed properly, but then a few days later was cracked. Andy resolved that issue and had the countertop replaced. Fourth issue would've been kitchen cabinet gouged while being installed. Andy also resolved that problem as well. Replacing the cabinet entirely. Fifth issue was watching the trim guy beat trim so hard over doorway cracking it and leaving it. Then painters come behind him and try to cover it up with filler and painting over it. And Andy also resolved that by having the entire trim over the door replaced. Sixth issue would be someone gouged the flooring in the bathroom. Issue was corrected. The seventh issue would have been pipe going to the furnace that was in line of walking directly into as you going through the doorway. Issue was resolved pipe was turned away. I also walked through several other homes being built, and the issue was in those homes as well. The worst part of the experience would have been the painters. I'm not sure which is worse the trim guy or the painters. There are runs all throughout the trim in the house. Overall, if it had not been for Andy and Brent these contractors just do whatever they want and leave it. 90% if not more are non-speaking English. I downsized from Dave Sego quality built custom home to Lennar. This was very painful to watch throughout. I would say these are nice starter homes for young couples. But if you are wanting quality, I would say do your homework first. Thanks again to Andy and Brent for being professional in handling the issues at hand not once did neither one get upset nor myself. ... More

Loan officer was great and made things simple, however, person collecting required items often couldn’t find items or asked for them 3-4X. Final walkthroughs were half done, the workers were overbooked so they had others step in who had no clue what was going on. Was told the home would be cleaned up by the time we picked up our keys and it was still dirty in every single room and outside. Trash, left over construction parts, dirt, paint, etc. when we complained we were told since we had the keys there was nothing they could do. nearly 2 months later still no grass and our fence is left incomplete due to this. ... More

This is our first home and overall our experience was fine. If it wasn’t for an agent in another Lennar community, I would’ve never bought this home because the Devin the realtor was not very helpful and personable. She was very unprofessional and spoke badly of the Lennar agent who actually helped us. The homes are over priced and don’t match the comps in the area and if you don’t know or negotiate you will be over paying. There are people in our neighborhood who purchased same home for less. Other builders are more transparent. They make you feel like your getting a massive discount but in reality your paying for what your getting. The home build is pretty descent though. The move in date estimate was pretty spot on. We have not had much issues except a few minor issues so far. The one good thing I can say is that they do hook you up with a person who you can reach out to for any issues and you have another 90 days to fix any other issues so that’s a plus. They also do another 1 year inspection which is good too. They do make sure you know they are not a maintenance company although I wish they would actually listen to what you have to say before making those statements. Overall we love our home and do home that we don’t have any issues down the road as we plan to be here for a long time. ... More

Some things they are great a few other things they need to work on like the day we closed escrow the person that did the walk through NEVER called us back even after we Text him twice but other people like Ryan in the sales office is the BEST.

We love the house, getting used to the extra bills….water bill is double of our old water bill, taxes homeowners, melrose etc. The one thing that was disappointing is all the overlay of concrete that had to be chipped away before we concrete the north side walkway. All Lennar did was throw dirt over it. We love it here so far, the people here are very nice

Everything went just fine. Things were explained quite well.

Overall It was good experience

I was looking to buying a home near a friend who was also buying in the same street. I was told it was already off the market and to select one a few houses down. Once the initial payment has gone through I wouldn’t get much response from anyone other than some pictures of the development. At the home walk near completion I was asked why I never visited the home during construction and that I had a lot of trust by never visiting. I mentioned I was never told I was able to and I wanted to change the type of flooring from the very get go before sheetrock was installed to all plank with no carpet. It wouldn’t be an option. Then to find out the house I initially wanted was available from the get go and is still listed for sale as I type this. It was rude and I couldn’t believe I was never reached out to by changing even before any payment was done. Overall I like my home now but it felt like no one truly cared for my thoughts or wishes. ... More

It would have been beneficial to have models of the 4 different styles of homes to view instead of only one model before buying. The dishwasher that came with the house was very cheap. We replaced it immediately. We really like the house so far after 2 months.

Our new home experience has not been overwhelming. Average quality of construction, no attention to details, contractors don’t care about your experience. Building around us is messy, dirty, and they make no honest attempt to change and clean up. Amenities are started, but almost no push to complete. Days go by with no real manpower to make progress.HOA does not respond or return phone calls.

overall a good experience. would recommend. you are not buying a custom home but definitely a good experience

As a first time home owner, my questions were mostly answered. Experience was good and follow up after moving in was mostly good. My seller agent and customer care representative were very good to work with.

Good quality built home with a great view,, price was reasonable

I BOUGHT THIS HOUSE FOR RENT AND THE PLACE HAS A GOOD DEMAND IN THE MARKET.

PLEASE double check all plumbing and electrical before you accept the home. My home has an issue with the lights dimming when you plug in the vacuum. NOT acceptable and still not fixed after 45 days. It's been a challenge to have the electrician address any electrical issues.

Great overall experience. I feel some corners were cut, and completion was rushed to make way for new or ongoing project builds. Semi-upgraded appliances and fixtures, no handles or knobs included with cabinetry, poor landscaping that has to be redone due to weeds growing through, laminate wood flooring lifting up from foundational floor in a few areas, maybe due to careless or improper installation. All of the above mentioned scenarios/concerns creates pause with giving Lennar an Exceptional home buying experience rating. Otherwise, pretty great home so far.

Everything went well before closing. Services and updates were excellent! I expect the interior window frame inside the garage should be finished with caulking with the designer package for a premium lot. I was disappointed for that. Overall, I am happy with my townhouse that Lennar built.

Creative parking is an issue. Blocked sidewalks, driveways, and fire hydrants.