Lennar Reviews

Issues with internet and mail. Service office was not helpful in any way. Everything was a hassle after I signed for the home.

Loan officer didn't return calls from Lennar mortgage. Most of my questions were never answered. When closed I wasn't given correct information about utilities. Not given information to get passes for the lagoon. Closing date was changed several times but we were never told it was not a set date. We weren't give. The information on paint color in my home. We spent hours at closing. We left around 10pm. If you set appointments, keep them. Don't over schedule. Also, we were being asked for more documentation while we were waiting at Lennar Title. If you guys aren't ready and need more documentation, then don't schedule a closing unless you are really ready. Also, you don't make it a memorable experience. It was more like a horrible experience with Lennar as a first time home buyer. I would not recommend Lennar builder to friends or family, since it was so unorganized and communication was not good. ... More

The buying process was terrible, waiting all day for a house they said we could have and almost didn't have it

The sales agent Jason was very frustrating to work with. He was often unresponsive for weeks and I felt I had to constantly pester him in order to get a response. He made mistakes on the contracts so we had to re-sign multiple times in order to correct the mistakes. Everything was urgent when it involved us re-signing to fix his mistake but when it came to our own concerns, it was met with silence for days or weeks. I considered backing out of the agreement multiple times due to this frustration. However, the home designs were impressive and the workmanship seemed excellent so we decided to deal with the frustrations in order to get to closing. The preferred lender was also incredibly difficult to work with and we often felt we had no say in any of the proceedings and our questions and concerns were ignored. This was demonstrated at the closing where we had submitted documentation months before to have the title in our trust name, only to be told that it wasn't possible. No one looked at our request or mentioned any is*****s before closing until I brought it up at closing and was told it was too late and not possible. This encompassed the whole purchase process where we felt no one was listening to us and no one cared and we had no option but to proceed. The concierge was the only positive interaction. Melissa was responsive and very helpful throughout the process. If it wasn't for Melissa, we likely would have walked away, even if it meant losing the earnest money. I would not recommend anyone purchase a new home through Lennar. I would purchase a pre-built home by Lennar from a private seller though as the designs and workmanship are great. ... More

Our loan officers (Reno NV office) Allyssa and Melissa ******* have made escrow process extremely difficult with very poor communication. Our closing date moved multiple times, as we were living out of boxes waiting or an approval. We were notified that we will not be signing/closing on our house a day prior by a random phone call from sales office. Although we have been talking to Alyssa and Melissa daily and submitting our documents. Overall, process was sloppy and it got to a point where it was unpleasant and made us regret buying a house (it supposed to be the most exciting time, especially in this economy to by 700k home!). ... More

Very difficult to get a hold of anyone for help. Got passed on the phone to 6 different phone numbers trying to get help with construction crews blocking my driveway repeatedly. Finally got dumped into a voice mail. Construction crews are constantly throwing their garbage on my property. They begin as early as 445am in violation of Village of Algonquin quiet hours code. It should at least be quiet until 7am. Was here for 2 months before getting any grass or landscaping but still have to pay *****. Watched many homes built AFTER mine get grass and landscaping before mine even ones that are still unoccupied. Have done very little to keep the streets clean. Have had multiple flat tires. Have done very little to work on the half finished homes around me yet keep building more and more. Seems like very cheap construction based on being able to hear everything outside. Have had multiple things in the home not work or break already. Sorry I bought here. ... More

House was not professionally cleaned as promised. Master bedroom closet rod not properly installed. The weight of the clothes causing the rod to bend. So it will eventually break. Big gap at the bottom of the fence. Why is the fence so far from the ground that you can see the cement that the post are anchored in. There's no way to keep a dog in the fence because the gaps are too big. The put the grass on top of the weeds. They don't take the time to remove the weeds. The gave me a dead tree and didn't anchor it down. You could see the tree was being traumatized more when the wind was blowing. The tree had not had time to grow roots and the wind was making it come from the ground. The tree looks dead now. All Lennar does is rush you through the closing and tell you to file a warranty claim. Send me the warranty claim link nobody told me how that works. ... More

Shorty craftsmanship, hurried-up quality, constantly finding things as I go through the house the walkthroughs are a joke who gets on their hands and knees and looks underneath the counters looks at the woodwork no one they look at the overall picture. Workers use the toilet and destroyed one of them put a piece of paper over it in the floating water to hide it or try to hide it the other two bathrooms still had pee and poop left in it. Once you put a door stopper in the wood boards and pull it out you've destroyed it and that's what they did upstairs they pulled it out and removed it over further but it's still left the mark and a hole and they did not fix that the stucco is coming off inside and out chipped paint on the outside of the house paint not covered on ceilings just shot a craftsmanship I would never buy another house ever again ... More

We were pushed to make our purchasing decision one day after we check the house we we're interested to purchase claiming Lennar will raise the price of the property

I would not recommend buying a home through Lennar based on my experience. The sales agent was largely absent throughout the process. I had to initiate almost all communication, except when I was told another buyer was interested in the home and needed to increase my offer by an additional $5,000 to secure it. After that, there was very little support. The underwriting process was the most frustrating part. Before I paid my earnest money, I provided all of my financial documents and explained my concerns. Weeks later, I was told that overdraft fees on my bank statements could prevent my approval. Instead of immediately requesting an exception, I was advised to delay closing and incur additional costs. Only after I raised concerns about my earnest money and the delay was an exception submitted—and it was approved. I was then approved shortly afterward, making the delay feel unnecessary. Communication from my processor became increasingly poor, and eventually my calls and messages went unanswered. Unfortunately, the disappointment didn't end after closing. The craftsmanship of my new home has been poor. I've already found dents in doors, paint peeling off doors, cracks in the walls, and areas where caulking was incomplete or missing. For a brand-new home, I expected much better attention to detail and quality. The only positive part of the experience was the closing team, who were professional and pleasant. I love owning a home, but if I could do it over again, I would bring my own realtor. I felt like I had to advocate for myself throughout the entire process instead of having Lennar advocate for me. Based on my experience, I would not recommend Lennar. ... More

We had a contract on **************** and the build was delayed for months. It was a comer lot which is what we wanted and Royce knew that! When things got delayed we switched to ***************** which we thought was a corner lot. Signed the contract and was never told otherwise. We figured it out when we finally got a plat to get approval for fence. We began asking about the lot at that time and no one could give us an honest answer. This drug out till closing when we're sitting with our uhaul full of our belongs. The builder even thought it was a corner lot and said that. We paid a premium price for the corner lot and then found out for sure it was a common area for HOA to maintain We asked Lenner to help get it for us but instead of helping us with this issue they spit in our face and told us to take this up with the HOA. Now we are forced to take legal action. There have been other issues as well. I would NEVER recommend a home to anyone by this company! ... More

Your people jerked us around from the end of November till the end of March said we were going to close the end of March never did! I made one phone call including the phone call, I was closed within 30 days. I came there to look at a house that was 315k. We bought one almost the same exact house on a lake instead. I’ve talked 3 couples out of buying houses from you people & I will continue doing that until somebody calls me. ***.***.**** I’ve been customer service my whole life. This experience was nothing short of pathetic & so unprofessional to say the least. They don’t even know how to go over the numbers properly with the customers when you’re sitting down with them. ... More

We were offered one package prior to building and was later informed that package was no longer available. We felt ***** to and very little effort was put into correcting these ***** tactics.

As a first-time homebuyer, working with Lennar has been one of the most frustrating experiences I've ever had. I expected much better communication throughout the process, but instead I constantly had to reach out myself for updates and to find out what the next steps were. Documents were emailed to me for ***** without any explanation of what they were, why they were important, or even a courtesy call letting me know to watch for them. My original closing date was scheduled for May 29, but it has now been pushed back three separate times. Despite everything being completed and finalized on my side, I have received little to no explanation for these delays. Buying a home should be an exciting milestone, especially for a first-time buyer. Instead, this process has been stressful, confusing, and disappointing due to the lack of communication and repeated delays. Rachel was my loan agent, and it was impossible to get a hold of her, she never explained anything just expected signatures on unknown documents. She was horrible! the overall experience with Lennar fell far below my expectations. I would not describe this as a positive home-buying experience or recommend to anyone else! ... More

Horrible experience

My experience with Lennar was outstanding from beginning to end. The sales team was professional, knowledgeable, and patient, taking the time to answer all of my questions without making me feel pressured. The quality of the homes, thoughtful floor plans, and included features offered excellent value compared to other builders I visited. Throughout the process, communication was consistent, and the team kept me informed every step of the way. They were responsive to my concerns and worked to ensure everything was addressed promptly. I especially appreciated their commitment to customer service and making the home-buying experience as smooth as possible. I would definitely recommend Lennar to anyone looking for a new construction home. Their attention to detail, professionalism, and dedication to customer satisfaction made the experience a positive one. ... More

[TRANSLATED FROM ES] Good and timely communication Excellent price Very nice community

Synergy of the Lennar team. From the sales representative to the tittle division, everybody was on top to close this deal.

The home passed an independent inspection, and all questions and concerns were addressed immediately and satisfactory.

Great experience with Lennar and Eric at Cleveland Hill!!! From deposit to close was maybe 3 weeks. Straightforward process, and incentives offered made the experience even better. My daughter and I are looking forward meeting the neighbors and enjoying the home and community.

I understand they have some ways to go in terms of quality, but to me those are minor as long as they respond in a timley manner.

It was easy to deal with the lennar team and they were helpful to every aspect. There were some challenges but we were able to resolve it pretty quickly

Thank you

Paint job is sloppy. Doors were not appropriately hung(could see outside light underneath and above) cracked kitchen cabinets,

I had a wonderful experience visiting the title place; it felt warm and welcoming, especially being out of state. I do have some concerns and worries about other issues at the location. I believe this place is beautiful and could be even better if these concerns were addressed.