Lennar Reviews

Lennar is easy to work with, if slightly unresponsive to requests for personal contact for questions. They work mainly on the internet. Overall it was an acceptable experience.

Home buying pretty good. Customer care follow up afterwards, slow. Cell reception in area being not so good has affected customer care reps responsiveness.

PROS: Excellent workmanship/finishing skills. Value for money CONS: Make sure to get a realtor to help keep the construction managers in check.

At first it looked cumbersome cos you got to send and send documents to prove your trustworthiness. At last I got it. It's all about perseverance

Sales agent Eric is very good and accommodating. Construction manager Nick is very accommodating as well. Quality of materials are ok. The bathroom materials are ok, not tiles. Small things to be sorted all through.

I worked with an outside real estate broker who was fantastic!

The people at Lennar are very professional and very responsive and provide great customer service. The process Lennar uses could bd better. Too many people are involved and it became confusing as to who I needed to work with for different items (mortgage vs. building questions vs. document collection vs. closing agent). Would be great if the client worked with one person through the entire process. Also, the resubmitting of documents became a little tiresome. The same documents nearly every month is a bit overkill.

I can’t submit a review without text?

Previously, I purchased a Lennar home in 2002 and had a great experience and a well-built home. As a result, I choose to go with a Lennar home again as we transition into retirement. The main difference with this home is the quality. The customer service is exemplary, but the quality of the materials is average. Molding, doors, insulation, fixtures, etc. are not what I'd hoped. The home design and layout are fantastic, and we will enjoy the home for years. However, we will have to make the upgrades we desire as we go along.

Home is very nice. Would be nice if you included ceiling fans, hang down lights above island, a better faucet in kitchen, and better shower heads. Small items, not costly, that a homeowner doesn’t have to do after move in. A little more focus on caulking. Thanks!

Our homebuilding experience with Lennar has been, for the most part, pretty satisfactory. Given the ongoing labor and material shortages and inflationary pressures, Lennar was able to produce an astounding number of completed properties, ours being one of them, in Babcock Ranch over a relatively short time. Our sales representative, Shaun, was very good to work with. He always took time to speak with us and he answered all of our questions within a reasonable time. Our biggest complaint would be the missed completion dates. However, given the manpower and supply chain issues, along with the ultra competitive market and a hurricane, Lennar did a credible job. Build quality was acceptable - not perfect - could have been better, but could have been much worse. Initial construction - foundation, block laying, concrete flatwork and framing all appeared to be very good. Unfortunately, the closer to finish they got, the more glaring and numerous the deficiencies became. But, so far, Lennar has remedied or has promised to take care of any problem we've brought to their attention. Fortunately, all of the problems we've noticed appear to be aesthetic and no structural issues. Since we closed two weeks after Hurricane Ian passed through the Ft. Myers area, probably the best testament to structural integrity is the fact that the only damage our property sustained was a few loose screens on the lanai and some landscaping needing to be re-staked. Another appealing aspect of buying a Lennar home was the "Everything's Included" package. Having all of the GE appliances installed and operational (actually, our dryer did not work, but Jordan, our construction manager, quickly installed a replacement), blinds installed on all the windows, the Ring doorbell and security system, Level lock, Eero mesh wi-fi, and epoxy garage floor coating, not only added monetary value, but eliminated the hassle of shopping for, acquiring and installing all of these items. Since walkthrough and closing, Jordan, has been very responsive. We're hoping that continues. In summation, although our experience with Lennar has not been perfect, considering some very difficult circumstances, overall it's been very positive. ... More

The home buying experience was not bad at all. Don Segal worked to ensure my needs and questions were addressed. Just with Lennar caulked the baseboards. It give the house a more finished look.

I had a pretty good experience. I understood delays and all. I did turn down my first home choice because of workmanship. I am pleased with my second choice. Disappointed the designed changed a little. I've had a couple of service calls for minor fixes. All were done in a timely manner. Overall very pleased with my home, sales consultant, loan officer, lennar representatives all together. I would purchase again. Thank you.

Overall we had a good buying experience. The home consultants were very friendly as well as the builders and their staff. Everyone was very responsive when we reached out for any issues before and when we initially moved in. I only wish that we had the option to pay for add on’s such as a deck or porch or basement.

Matt was very friendly, helpful and responsive throughout the entire purchase process. He's continued to help us to resolve issues after the closing as there have been several uninstalled and incomplete items to be fixed. The overall experience with our Lennar home is mixed. The basic structure, exterior and pool area is excellent. However, the interior building materials, accessories, and appliances are low quality. Some examples of poor workmanship include: 1) ceilings painted with primer only, 2) miss-wired electrical outlets, 3) bathroom towel bars and paper holders literally hanging off the wall and holes in the wallboard from botched installation, 4) Missing doors, 5) missing mirrors, 6) missing base board trim, 7) missing cabinet toe kicks, 8) oven installed with large gap between it and the cabinet--pushed into the cabinet and crooked. We were told all the above items would be resolved prior to close; that did not happen. All items have fallen into the warranty process which can take months to resolve. In fairness, some items have been repaired, but many have not including the oven, missing door and toe kicks which are scheduled to be installed in Feb, 2023. Not acceptable. ... More

Excenlent company to work with . They trying to work with you to get your dream home.

Rated above with the stars

We are happy after two months to be settled in our house - we love it and the issues we had have been addressed and new builds always have minor things to take care of.

The responsiveness to issues is good which I liked from Lennar, The agents are very friendly The areas that needs improvement are: sometimes escrow and mortgage agents were too busy sometimes to assist the buyer and doesn't respond, my sales agent was good. One real challenge with Lennar is, please give sufficient time to the buyer to arrange funds and get the keys, The fence was not ready and I still agreed to pay and take the keys but the escrow folks didn't give sufficient time after giving the final escrow price sheet (fence was not ready) Also, I was living a little far, couldn't get keys from Lennar immediately, they insisted me to take the keys asap from the key box, as they are using the same key box for multiple buyers, need to allow time for the buyers here as well. ... More

Overall good experience. Utility information provided but could have been better explanation at closing or a one piece handout as to what to do and who to contact. Workmanship satisfactory with responsiveness to issues very good.

Experience staff very knowledgeable. Contractor manager kept me informed on the process. There's still touch up that needs to be done but overall it's a decent community to live in.

Good home. Great value for the money. Buying a home involves lots of paperwork. Would have been good to have a dashboard to track every document and its current status. Sometimes the Lennar portal didn't have things up to date. Construction finishes were not as clean as in past purchases with other builders. Cabinet alignment off. Dishwasher install improperly done. Construction equipment oil stains still on sidewalk. Cabling for internet. Took a month to get internet installed due to builder decisions. Home is beautiful. Like the floorplan.

I am first home buyer with no knowledge of procedures or process. With Lennar,its simple, easy and transparent. My home consultant Felipe walked me through all phases of construction, right from signing to move-in. I am pleased with the quality and materials. The customer care is very responsive till the issues get closed. I am very happy with my choice of Lennar as "Everything is Included". And I love the smart house accessories that Lennar provided to all of their smart home communities .

Kim , Home Sales Rep provided us an excellent support thru the nine month buying process and her support and services are very much appreciated.

Good house and team service are excellent