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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21154 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21154 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Nothing to complain about, nice structure and not expensive

  • Adenike B.
  • Verified HomeBuyer
  • October 09, 2023
  • Katy, TX

Sincerely, buying home from Lenner would be a great thing to do. Friendly staffs, quick response on any kind of home issues, ready to assist in areas. Clear explanation on any property of your choice, they are amazing. I have referred friends to Lenner for buying and I am still referring because I am pleased with the property I purchased.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mostly great

  • Anonymous
  • Verified HomeBuyer
  • October 08, 2023
  • Rialto, CA

We absolutely love our Lennar home. The process was to give our deposit was seamless. However, we did have some trouble as we approached our closing date. The dates were changed and we hardly heard from our sales rep until we needed to sign the forms and send the deposit. Our walk through was great and Dustin and his team did awesome.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

Did not want to address issues and rushed to completion

  • Anonymous
  • Verified HomeBuyer
  • October 07, 2023
  • Parrish, FL

The sales agent we worked with was fantastic and the mortgage person was fantastic too and got us a great rate. On the builder side, however, there were issues and delays. In several walks of the house, I listed several issues with the construction team and many of those issues went unsolved and as we live in the house, they continue to remain unsolved.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

A Less Than Desirable Experience

  • Tiffany S.
  • Verified HomeBuyer
  • October 07, 2023
  • Spring Hill, TN

My Lennar loan officer was not trustworthy or responsive. He didn’t respond to several voicemail over a 4 week period and it cost me .25% on my rate. He claimed to not remember how much money I had for a down payment. This was discussed in our initial call & multiple times thereafter. He did a poor job of fully explaining options & even stated that Lennar’s promise to pay closing costs was “just marketing “! When I arrived to my home orientation, the entire interior had not been painted & there were drywall flaws throughout. The painters were rushing to finish the day of final walkthrough & ...

Lennar responded:
Hello Tiffany and thank you for writing this review. We apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Could have gone beeter

  • Mark O.
  • Verified HomeBuyer
  • October 06, 2023
  • Lakewood Ranch, FL

We were forced to close on our new home, and the home was not complete. Lennar had our money, and we were closing virtually because we were located out of state. It was clear that the construction team had not completed the house and had no plans of delivering a finished product. They were pushing as much as they could on the warranty team. I have worked with other competing builders in the area and the Lennar experience was by far the worst I have seen. I'll be buying more homes in the area and most likely not from Lennar. I also won't be recommending Lennar to anyone else who asks me.

Lennar responded:
Hello Mark and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

happy to get our house !!

  • Enrique C.
  • Verified HomeBuyer
  • October 05, 2023
  • Saint Cloud, FL

we had a very good experience with all the Lennar team, from the downpayment to the sign at the closing, everybody, sales teams and lender team were very kind with us and always willing to helps us a find the best solutions to us.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Excelent

  • Noris T.
  • Verified HomeBuyer
  • October 04, 2023
  • Kissimmee, FL

Fue una experiencia maravillosa , tuve la asesoría permanente .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home was completed sooner then we were originally told but 3 months.

  • Janet C.
  • Verified HomeBuyer
  • October 04, 2023
  • Punta Gorda, FL

Nothing to say that is real positive.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Very good response team. Thanks

  • Scott C.
  • Verified HomeBuyer
  • October 04, 2023
  • Myrtle Beach, SC

Very good response team. Thanks

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Ann one of three owners.

  • Ann W.
  • Verified HomeBuyer
  • October 04, 2023
  • Parker, CO

Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with ...

Lennar responded:
Good afternoon Ann, thank you for sharing your experience. We apologize for the failed communication we had with you. I understand that this is not the experience you expected. If there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Home buying process

  • Shenita S.
  • Verified HomeBuyer
  • October 04, 2023
  • Fort Mill, SC

As a first time homebuyer, I was extremely nervous about buying A home even more so a brand new home.I have to say Lennar has developed a very cohesive and efficient process from making the home purchase, to their mortgage lending process, home walkthroughs (pre-drywall, new home orientation and celebration walk) and to customer service contacts and help post closing. In each phase of the process every Lennar representative acted with professionalism and quality-care. The online step by step guidances provided to the new homeowners are well planned/thought out and extremely helpful and ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Don

  • Don R.
  • Verified HomeBuyer
  • October 04, 2023
  • Punta Gorda, FL

Experience with work completion dates, delayed closing dates to quality of work has been sub par. Our independent realtor has been fantastic and guided us through the entire process based on prior experiences. We are in the warranty period with a number of issues needing to be addressed. The verdict is still out on this process.

Lennar responded:
Good afternoon Don, we appreciate you for sharing your feedback with us. We apologize for any negative experience you may have encountered. If there are still any unresolved issues that you feel you need help with, please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Great first home buying experience

  • Raphael T.
  • Verified HomeBuyer
  • October 04, 2023
  • Fort Myers, FL

Zack was great and would recommend him to anyone in the future!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales staff goes above and beyond, then you get your home and have to figure out what to do about the quality of the components.

  • Wendy W.
  • Verified HomeBuyer
  • October 03, 2023
  • San Marcos, CA

How does a home that is priced for more than a million dollars not have a duel zoned air conditioner when it has two stories? Why is it necessary to resubmit requests to get the smoke alarms to work correctly? Why is the home delivered with a cracked powder room sink? We just wanted our new home to be new and functional.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Rino

  • Rino A.
  • Verified HomeBuyer
  • October 03, 2023
  • Henderson, NV

Our previous home was built new by another builder. Lennar is totally professional and delivers a great product. Minor issues at closing, but Lennar’s team from construction manager and assistant to warranty team corrected issues promptly and at our convenience. Sales team, Ethan in particular, was a true professional and understood all our needs. Thank You Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of the home does not match the cost

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2023
  • Fort Myers, FL

Nice Floor plan but the quality of the work is not worth the price. Every wall, every ceiling, every window is out of square. The list of repairs is long but so far Lennar is cooperating. They are just building too much too fast and it showa

Total Score 3


Quality 2

Trustworthiness 5

Responsiveness 4

Sales

  • Noushin H.
  • Verified HomeBuyer
  • October 03, 2023
  • Riverview, FL

My sales person was great. She was professional, timely and persistent . She emailed me consistently for 2 years before I purchased!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Raul a

  • Raul A.
  • Verified HomeBuyer
  • October 03, 2023
  • Princeton, TX

The homes are well finished, with an excellent location and with all its services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of communication

  • Armando S.
  • Verified HomeBuyer
  • October 03, 2023
  • San Antonio, TX

Terrible experience, first time home buyer. Our realtor was shocked and surprised, a lot of first for her. Weeks with out any info or communication, to then have these abrupt request. This and this needed within 48 hours. Every step of the way was a hassle and a pain. Even closing was a hassle. Home is great but the buying process was horrible. To the point that gave me second thoughts of purchasing.

Lennar responded:
Good afternoon Armando and thank you for sharing your experience. We apologize for the failed communication we had with you during the purchasing process. I understand that this is not the experience you expected. We are glad to know you are happy with your home. If there are any outstanding issues you need us to follow up on, please send us an email at LennarCares@Lennar.com . --Lennar Customer Care.

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 3

Bad

  • Supriya P.
  • Verified HomeBuyer
  • October 03, 2023
  • San Antonio, FL

Quality and workmanship is poor.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 4

Home build

  • Raymond W.
  • Verified HomeBuyer
  • October 03, 2023
  • Conway, SC

The over all aspect of the build from the sales department to the project manager was five star. However, The finance aspect of the project was not very professional and misleading at times and very unresponsive, and when we did have a problem and tried to fix it, they did absolutely nothing for us, except create bigger problems. In conclusion, I would never use them to finance ever again.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great new home

  • Christin G.
  • Verified HomeBuyer
  • October 03, 2023
  • Charles Town, WV

Delivered on time and complete

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Homebuying experience.

  • Elaynne W.
  • Verified HomeBuyer
  • October 03, 2023
  • Las Vegas, NV

My experience was very good. We began with a rough start, but it ended very well.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good experience

  • Felipe F.
  • Verified HomeBuyer
  • October 03, 2023
  • Kissimmee, FL

Despite some delay (in COVID times), my experience with Lennar was good.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good communication throughout build.

  • Deborah T.
  • Verified HomeBuyer
  • October 03, 2023
  • Summerville, SC

Jason kept us updated continuously through build.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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