Lennar Reviews

I would like to start from the beginning, our sales person Holly was inadequate, couldn't get answers to our questions and wouldn't go to her superior to get answers. Then our construction manager Kevin came aboard this is where questions got answered. Kevin is the biggest asset to the Lennar Team without him I probably wouldn't have purchased this home, he made the purchase effortless.

Everything we were looking for !! Great customer service, support from Lennar in transitioning to our new home!

Third time’s a charm. If we hadn’t a realtor keeping us updated with weekly videos, we would have wasted two trips to Florida. The closing department and your contract ( I understand ) leaves little room for the customer. Our first closing walk through had no roof tiles delivered / installed, no brick pavers front and back, unfinished kitchen, no refrigerator, unfinished bathrooms, pool and of course no landscaping. After the second request date for a walk through and closing, things still not finished, we simply said we’re not coming till you complete the house. This was on a Friday, the closing dept. said let’s see what gets done over the weekend before we call it off. We repeated “we’re not coming 1250 miles to find this mess of a house. Total time from 1st walk through date of mid June to mid August ( 3rd walkthrough date) when our home was mostly completed, we drove from Michigan. My advice to your company, pay attention to your boots on the ground floor not your management in there office trying to shove unfinished homes down the throats of customers when obviously not ready. Check for yourselves, ... More

Everyone who I had dealing were very helpful, polite and courteous . I had many questions and they answered them well and when they weren’t sure they would get back to me immediately and a special thanks to Vivian

the sales staff was great. You kept all you promised in the selling process. Your escrow gave minimal updates. The walk thru was friendly and thorough ,however the few problems 2 that remained were not taken seriously. Overall for a big corporation you did great.

Poor communications throughout the entire process. Especially between the various Lennar teams.

very friendly staff, highly recommended

The product Lennar offers includes more than other builders. But I can’t believe that we got cheap hollow doors, builder grade mirrors and closets and other base level options for a 1.5 million dollar house, and no option to leave them out if you want to upgrade. Plus, we have had water damage and a leak over a month and it’s still not fixed. Not terribly impressed.

I loved that Lennar was doing rate buy downs, it allowed us to move into our home. However, I didn't love the fact that we couldn't choose certain things about our house and that certain things weren't included and we had to do after purchasing the home. I don't particularly love our downstairs layout, I don't feel like there is enough pantry space, kitchen space, and some of the cabinets are shaped awkwardly. It also looks like the inside of the kitchen cabinets aren't really sturdy. IF you put something in the wrong way, the divider will fall. Not ideal. I feel like we could've been more involved during the building process. We only received like 3 calls throughout. Quality is honestly okay, things could've been done much better and better attention to detail was definitely needed. We had a gas leak the first day we were in there - huge problem as I was alone with my infant son. It was resolved that same day, but it shouldn't have happened if things were checked better before closing. One of the pipes on the furnace wasn't tight enough. Please pay better attention to the details and make sure you turn over a home that looks good and is good to live in. ... More

The sales team was helpful and knowledgeable until the contract was signed. After signing their ability to respond to emails and provide answers suddenly disappeared. The construction management team was frequently dismissive about concerns and condescending in their responses. After closing, the entire Lennar team was slow to accept responsibility for workmanship and warranty issues that arose while Lennar was still in possession of the house but were not discoverable until after we moved in. Overall a poor experience with Lennar. The home itself is decent and has met expectations, but recommend regularly documenting in writing conversations with Lennar employees. ... More

Hardware in use were good quality, however the contractors Lennar used need more training w/o any doubt

I'm very disappointed in the quality of this home. My list of complaints is extensive. I have severe allergies and asthma. I spent $2,400.00 in the first month just to make the house livable. Drywall work was done in the master bedroom. The carpet was not covered and drywall dust sat on it for weeks. Every carpet in the house was covered in a combination of drywall dust, black dirt and sand. Lennar cleaned the carpet but refused to replace it. The debris did not come out so I had to replace the carpet myself. I found a nail sticking out of the slab that was underneath the carpet Lennar put in. In addition, drywall dust was blowing out the vents. I had to have the vents cleaned. The blower wheel had to be removed from the furnace and hosed off outside. It was caked with drywall dust that git damp and hardened on it. To this day the house is very humid and is not comfortable without a dehumidifier. At my final walk through a painter was still doing touch up painting. When I got to the house 3 hours after the closing, the work was not finished. My garage door was open. The door into the house was unlocked and the garage door didn't work. The garage floor is covered with paint and drywall spots. My furnace has paint flakes all over it. A light on the ceiling was sprayed over with paint that I had to clean off. Both I and a neighbor have Kidde smoke/CO2 detectors that frequently go off. I learned the Kidde had a recent recall for defective products. I'm approaching my 60 day warranty period. The simple wire shelves in both bedrooms are either installed poorly, not level, brackets not fastened securely or defective sharp edges on shelf, bent. Lennar wants you to accept the house in whatever condition they build it in. They justify this by using the excuse that it is a production home. I've been told my expectations are too high. Its not unreasonable to expect a house to be finished, clean and with everything working properly. Photos are available for everything listed. ... More

Great sales consultant. Well versed in customer service and a genuinely enjoyable person. Questions were answered promptly and completely. Just based on Gary alone, I would recommend Lennar.

It was extremely easy to buy from Lennar. The only complaint for us is we would have like the option to upgrade. But that being said we did buy a home going in knowing we could not. All the staff have been great and easy to work with. Our salesman was very pleasant.

Love our new home. The sales staff and builders of our home were professional. Very friendly and responsive. We did not love the process with the mortgage side of Lennar which needs improvement. Overall, would highly recommend a Lennar home.

Great experience with great customer service.

Right at the very beginning, we had a flawless buying experience with Lennar. Their process is well coordinated and the people we worked with have been professional and treated us in a manner that we felt they cared. Pete was our Home Consultant, Kevin is our Loan officer and all through out they sure delivered more than our expectations. We thank them and Lennar for making this home buying experience a very pleasant one.

U are not regretting anytime if u pick Lennar Exclusive package . For me it was what i got as i liked it . The Built Quality compared to others around is Best what Lennar Offers . A smooth overall process and I will definitely recommend going with them !!!

Learner is the best , they are perfectly good

Overall a good experience just really slow to respond to questions about the house and I’m still waiting to hear back from emails a month later especially after we moved in it’s been impossible to get a hold of anyone for issues it’s very frustrating

I signed on my home, on that day I had a water leak and the front bath floor was flooded, my dishwasher fell out of the island and the whole ring thing is a mess that was never explained to me. You should note that six weeks later I still do not have a vanity or sink in that bathroom! I had little to no orientation and had no help finding out how to get assistance. You had NO trouble telling me how much money you needed and when you expected it!

I just purchased my first home through Lennar and I'm thoroughly impressed. We checked out a few builders in the area and Lennar was top notch. Since we moved in, we've had a few minor issues that Lennar fixed immediately. I'm impressed with how they setup a new home buyer for success. The only thing they are missing is a 'personal touch.' There are no flowers, welcome note or anything of the sort when you move in.

Thanks for making my home ownership a grand success.

Just know that you have the best sales rep, Yvette and the best warranty/inspector Nicole. Lennar don't give you guys grace. You two did an amazing job.

Make sure your 100% ready because there’s a lot of documents they need and it can make you frustrated but just know that all of this is a process & a journey to your new home @ Lennar