Lennar Reviews

The moment we decided to purchase our hone, everything from writing the contract to the day we closed went smoothly. After the purchased a couple of people stopped by to check and make everything was OK. Would work with Lennar again

I have owned a Lennar home previously that I was reasonably happy with that helped influence my decision to buy another Lennar home. Unfortunately, this was perhaps the most unpleasant home buying experience I’ve had (out of more than a dozen homes I’ve bought in my life). Lennar loan process was very poor and communication was spotty. I ended up closing more than a week late on my loan despite having great credit and significant income / assets. This cost me time, money and was a huge inconvenience. The loan processor was knowledgeable and very responsive at times; however, there were other times when he promised updates and then I wouldn’t hear from him for a week at critical junctures just before the closing date. He made false promises that the loan would be closed on time. When I was first approved for the loan, the conditions I was given were general in nature - nothing related to my income. Then several weeks later, I got conflicting messages about conditions regarding my upcoming Social Security income, and it turns out that I should’ve been given those conditions weeks before. More than 3+ weeks were ‘wasted’; time I could’ve used to work with Social Security administration to get Lennar information they wanted. The underwriter and/or loan processor did not use all of my verified income or assets when calculating debt to income ratios and so even when I proposed coming up with a bigger down payment to ensure I closed on time, they said I still didn’t meet their debt to income ratios, which was simply untrue. Even when I clearly pointed this out to the loan processor, it was never corrected. If they hadn’t unilaterally deleted some of my assets on my application that were previously confirmed through their process I would’ve met their debt to income ratios. Additionally, they asked for the same information several times, even after I posted it on their portal. They also insisted on collecting an excessive amount for taxes for the impound accounts, even though it was clearly documented that my particular models taxes would not be that high. Lastly, on every estimate prior to closing, they understated the cost of the monthly HOA and taxes. This was a very stressful time since I did not have living arrangements beyond the time I thought I would be closing yet the sales agent never once checked in on me during this time. Turns out there is significant noise from 6 AM to almost 9 PM every day from a Costco car wash across the street - when I brought up the noise to the sales agent when I first looked at the house (backyard retaining wall is higher than the house so you can’t see across the street) and asked if it was temporary situation with construction (not knowing it was a car wash) the sales agent never disclosed to me that it was an existing car wash; not temporary construction noise. The title company was fine. The house itself seems to be fine for the most part. One concern, however, is during the walk-through I was told HVAC filter needed to be changed. The filters were dirtier than any filters I have ever come across and three new filters is somewhat costly - when someone buys a new home perhaps they should actually have clean air filters when you take possession of the house? Discovered a leak in the front yard irrigation stations that cost me $$ with a big water bill my first month; was told I had to go to the HOA, but luckily the landscaper said they would take care of it. Not sure how Lennar turns over a house to a new homeowner and they don’t know about these leaks, which was not apparent to me for quite some time because they had the sprinklers going off in the middle of the night. What I was told was incorrect - according to the documents it is Lennar‘s responsibility for the first 90 days after closing. The construction person who did my walk-through was friendly and always seemed eager to help yet there were several occasions when he said he would send someone by to take care of something and then they wouldn’t show and I would have to be the one to follow up. But all in all no real complaints in that area. In summary, I like the house and the floor plan but the mistakes and lack of communication during the loan process were inexcusable yet there wasn’t much empathy from Lennar‘s sale or loan staff who didn’t seem to understand the stress of not knowing what was going on or the major inconvenience and costs related to a delayed closing. ... More

Collaborative and Knowledgeable Team**: Our agent listened to our needs, answered every question, and offered thoughtful recommendations. Their market insights helped us make confident decisions without feeling overwhelmed. - **Clear Communication**: We received timely updates at every stage—offer, negotiation, inspection, and closing. Even tricky moments were handled with patience and clarity. The team walked us through paperwork, timelines, and potential contingencies, empowering us to understand exactly what we were signing. - **Home Assessment Confidence**: The buyer’s due diligence, including a thorough home inspection from a trusted inspector, gave us peace of mind about the condition and future maintenance. Smooth Closing Experience: The closing process was efficient and organized, with all parties aligning on key dates and details. It felt more like a milestone celebration than a procedure. ... More

Overall, I am very grateful to have completed the purchase process and moved into my home. However, the overall experience during the transaction was stressful and felt unnecessarily prolonged at times. The process often seemed unorganized, particularly when it came to completing and coordinating paperwork with the senior loan processor. Communication regarding required documents and signing timelines was frustrating, as many requests felt extremely last-minute and time sensitive. I felt that we did a good job submitting the required documents promptly whenever they were requested. However, whenever we asked for additional time or clarification, the process still felt very rushed and high pressure along with next to no clarification. There were multiple occasions where documents were requested with very short notice, while at the same time there were warnings that escrow could be delayed if they were not submitted immediately. Although I understand that deadlines are important during a home purchase, the process felt overwhelming due to the lack of organization and the urgency surrounding document requests. Making contact with the senior loan processors was also next to impossible by phone. I found myself needing to contact them directly to clarify information and receive clarification about certain documents asked of me in the emails sent but was never able to contact the senior loan advisor. I found myself having to contact the loan officer (Ms. Dewey which did an outstanding job she needs a raise) every time I needed clarification on documents and was extremely well knowing of the process and what I needed to complete tasks. If it wasn’t for Ms. Dewey I would have not been able to purchase this home. Thank you Dewey you were awesome. For the quality of the home if feel like everything was just ok nothing special nor bad. I can absolutely say that the type of work and mindset from Lennar is cheap. A lot of corner cutting and a “if it’s not completely broken we’re not fixing it mindset” which I absolutely did not like. Another note to mention is the lack of information when it came to solar and poorly knowing that solar panels would not be set up and turned on as soon as I moved in. I absolutely would NOT recommend and wouldn’t purchase from Lennar again knowing this would be the plan to purchase. Overall a very stressful and expensive purchase. ... More

I am very disappointed with the quality of the house.This is my worst experience with a builder.There are a lot of issues in the new house, uneven and squeaky floors, low quality materials, appliances that are not working, garden drainage bevels that are not draining water out of the compound after every rain etc.

Josh was great, home is awesome and well built. Extra finishes like full ext irrigation through rain bird and fully energy efficient home/ insulated poured concrete crawl space all pushed me to buy this over other houses I looked at.

In short, once the deal was completed, if you have additional questions or issues about the home, it was hard to get a hold of someone from Lennar.

From the very beginning of my home buying journey, Lennar truly exceeded my expectations. From the beautiful communities and thoughtfully designed homes, to the wide array of options available, the entire experience felt modern, organized, and exciting. One of the things that impressed me the most was the technology and systems Lennar uses throughout the process. Everything was seamless and user-friendly, with important information always easily accessible and at my fingertips. It made what can normally feel like a stressful process feel smooth and manageable. The support I received every step of the way was exceptional — from the sales team, to finance, to the concierge support, and even after closing. Anytime I had a small item come up after walkthrough, submitting requests was simple and customer service was incredibly responsive and quick to help. No experience is ever 100% perfect, and I did have a few minor hiccups along the way, but the pros have far outweighed the cons by far. Overall, I truly can’t say enough good things about my experience with Lennar and how supported I felt throughout the entire process. I am so happy with my new home and grateful for such a positive experience! ... More

From day one when I inquired about a new build and saw Lennar building in my area, I was impressed immensely by the level of customer service Lennar holds here in Colorado Springs - Percheron. Our rep was amazing to work with from going under contract with a contingency offer, to getting into the home with online closing, and new home celebration. Their attention to detail and customer service has truly been so wonderful as a first time new build owner. They were considerate of our own independent inspection before closing and that process was great. The neighborhood is wonderful and my family is very grateful for having this experience. Lennar really made an ideal floor plan for my family’s need with the Next Gen concept, and it’s just a wonderful home. ... More

It was very easy. They were very helpful all along the way through every step of the process. I have bought several homes in the past and this was the best experience I’ve had in buying a home.

Everyone was very nice and helpful. When we moved in there were some paint spots on the floor but they were taken care of the next day. Over all we are vary pleased with our house

Overall experience is pretty seamless however it was not worthy negotiations I didn’t got good support from seller it was my interest in Lennar construction to move forward with, quality of construction is good. Only thing I hated is experience with lending they could have done much much better they barely take your calls being first time buying I expected better handling of my case. Apart from that I love this home.

Smooth experience and a pleasure to be a part of.

I had a good experience when it came to getting my home. I did have a few times that all was quiet and I was confused where the process was at. At the end my loan officers Jennifer and Susan gave me a sense of ease. They gave me feedback on a regular basis. Overall, I will have to say Lennar has a great fast process to purchase a home. I honest love my new home.

Terrible experience! House has to many defects

Have had minor issues come up as the house settles, and Lennar and their team have been very responsive to concerns and repairs.

The agent was super helpful.

The overall experience was great, however your sales person Paul did not follow through on any promises. After 4 emails, several calls and texts I finally gave up. Horrible customer service.

Our fence is still not done and we aren’t able to complete our backyard landscaping. There is so much mud surrounding our side of the home and our dog keeps stepping on it, bringing mud into our home. They don’t care to address this issue stating it’s in the land developers hands, but Lennar should step up and take care of this. We have a home with a backyard. We should be able to let our dog in and out to do his business, yet we are having to walk him out each time. So inconvenient and so frustrating. It’s like we are living in an apartment but worse. No one will help us. It’s been 2 months and still nothing has been done. ... More

Moved in about 30 days ago. Have turned in a few warranty requests and they have been handled quickly

Wonderful experience from start to closing with Lennar

Everybody was a huge help in making this process understandable and easy as possible to follow. From Sales to the Loan Officer to the Super. All my questions were answered with great patience. They were always available for me when I needed help and were extremely professional and nice. I appreciate everybody that was involved in making my 1st home buying experience amazing!

Overall construction quality is ok, some attention to detail could improve. Warranty process has worked very well, each issue responded to in timely manner. Mariella has done a very good job responding and getting items taken care of through warranty process. Walk-through punch list issues have not been addressed well, it's a battle to get any attention on these issues, some stil not addressed 2 months after closing. That has been frustrating.

It seemed like none of the departments communicated with each other unless prompted by client or realtor. We finally got the home, but there were so many complications to get through and no one communicated with the other so everyone was on a different timeline. Moved in with a recalled gas leaking oven and no one from Lennar could help or even get in touch with the company that provided the ovens upon their request for the home. Have been moved in a little over a month and have noticed cracking in walls and ceilings from uneven settlement. Blessed to be in our first home, but as a well known neighborhood company they could improve in a few places. ... More

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.