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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21888 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21888 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

No communication or follow through

  • Kim M.
  • Verified Homebuyer
  • November 02, 2023
  • Land O' Lakes, FL

I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 1

Doesn't really stand behind

  • Steven B.
  • Verified Homebuyer
  • November 02, 2023
  • San Antonio, TX

So my home did not come with a garage door opener, so I had one professionally installed so now I am told since 'Lennar' did not install it my garage door is no longer under warranty. FYI, before I moved in it has a 'catch' about halfway up they said they fixed, but they did not...and now well my door is no longer under warranty so I guess it is my problem now

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Very good all the time

  • Timothy F.
  • Verified Homebuyer
  • November 02, 2023
  • Little River, SC

The buying process was very quick.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Bob and Darlene

  • Robert P.
  • Verified Homebuyer
  • November 02, 2023
  • Parrish, FL

Get everything fixed before you move in.... landscaping is a mess....put in for your concernd

Total Score 1


Quality 3

Trustworthiness 5

Responsiveness 4

Homeowner

  • Fred M.
  • Verified Homebuyer
  • November 02, 2023
  • Dayton, MN

Lennar has beautiful homes and a state of the earth workmanship. New homes are equipped with energy efficient appliances and home finishing is a plus. Realtors and other teams are great. The team need to work more on closing day preparation and preparation homebuyers on penalties in advance. Otherwise Lennar homes are the best to invest and live in.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

The best part of our experience with Lennar was Larry, our Loan Officer

  • Calvin V.
  • Verified Homebuyer
  • November 02, 2023
  • Foley, AL

The first steps were great, signing contract and going through loan approval. The absolute worst part is walk through and closing. Lennar did a preliminary walkthrough with us and promised everything (and there was a lot) would be done by Final Walkthrough. Fun fact - final walk is scheduled 30 mins before closing. Needless to say, on closing/final walk day hardly anything was done. We were told by our Foreman Chris that it would ALL be done by the time we close. It was not …. We had paint all over our floors, a light switch was buried in the wall, paint all over our windows and ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

The trades don't care

  • Anonymous
  • Verified Homebuyer
  • November 02, 2023
  • Westfield, IN

Our house is just ok. Everyday we find something that is awful with it. Meaning the trim, the doors, the paint. The trades don't care, and when they speak very little english you feel bad telling them that it still looks awful when they come back in to "try" and fix it. They always have to call the boss and see if they can or can't do more work. But then it ends up looking just as bad as it was at the start. The trim work is horrible and the doors all look awful as well on the bottom.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Overall it was a smooth purchase and Chase was very responsive to our concerns.

  • Bayla F.
  • Verified Homebuyer
  • November 01, 2023
  • Conroe, TX

We were pleased wish our purchase and so far the home is well built.....not many complaints. There are just a few minor issues that need to be fixed, for example a little touch up paint and texture.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Complete Experience

  • Kern G.
  • Verified Homebuyer
  • November 01, 2023
  • Orlando, FL

The home buying process with Lennar has been an overall success. My family and would say there were som ups and down from inception. We do understand nothing is perfect. Communication during underwriting could have been somewhat better but once again we do know that this is a process that includes many persons and parts to complete. I do believe the finished product could have been of better quality. From a cost perspective, the sub contractors should pay more attention to quality control verses quantity production. This will benefit Lennar through the warrantee and punch out time period as ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Buying and Closing Walk Thru

  • Eduardo M.
  • Verified Homebuyer
  • November 01, 2023
  • Bulverde, TX

Debbie made our home buying experience very easy and pleasurable. Brett was very thorough during our closing walk thru and made sure all our concerns were taken care of in a timely manner. Debbie and Brett are both Great assets to the Lennar brand. Very SATISFIED!!…

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Manuel Z.
  • Verified Homebuyer
  • November 01, 2023
  • Carson City, NV

I'm very happy with the purchase of this house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Inconsistent contact and follow through

  • Jeff S.
  • Verified Homebuyer
  • November 01, 2023
  • Parker, CO

Watch mortgage specifics to the end. Many bait and switch tactics. Follow up after closing us non existent.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Wouldn’t recommend.

  • Anonymous
  • Verified Homebuyer
  • November 01, 2023
  • Parker, CO

As our customer services rep said when I showed him the corners that aren’t square and the garage frame being crooked. “ it’s a production home not a custom home” That’s a summary how our whole experience have been with Lennar. Things just aren’t right, square or straight.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

My experience

  • Shyann P.
  • Verified Homebuyer
  • November 01, 2023
  • Crandall, TX

Love my new home! Absolutely adore it. I have not had the greatest experience with the salesman after I had signed the day of and put my deposit down. The QA guys were great. But they did say that my house would be cleaned before i moved in and sadly it was dirtier than it was the last time i saw it before it was officially mine. Found footprints and fast food napkins in a bedroom. The attic was left open with the light on. I have tried contacting my salesman (since he is the closest) about a few things and received nothing in return. One warranty guy was helpful on the AC problem I had (my ...

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 2

Terrible

  • Alexis B.
  • Verified Homebuyer
  • November 01, 2023
  • New Caney, TX

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 4

Great

  • Jose J.
  • Verified Homebuyer
  • November 01, 2023
  • Shafter, CA

Great job lennar we are super happy with our house thank you so much

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mediocre

  • Gloria K.
  • Verified Homebuyer
  • November 01, 2023
  • San Antonio, TX

I can’t describe my experience. It was so bad that I have no words to describe it.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Happiness

  • Yohama B.
  • Verified Homebuyer
  • November 01, 2023
  • New Caney, TX

Really happy with my new house and all the Lennar team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rush job

  • Lenise C.
  • Verified Homebuyer
  • November 01, 2023
  • San Antonio, TX

Lennar rushed me into a home that wasn’t ready to be moved into. Everyday I see more and more things that should’ve been completed before I moved in. luckily I still have a year left to get things corrected, but it should’ve been ready to go before I closed. I’ll know not to purchase with Lennar again in the future

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 3

Bad experience

  • Andres S.
  • Verified Homebuyer
  • November 01, 2023
  • Las Vegas, NV

Worst buying process in town, from begining to end of the process

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Jared J. Was a wonderful project manager that helped us out.

  • Steven P.
  • Verified Homebuyer
  • November 01, 2023
  • Wimauma, FL

The houses were put up too fast and there was a lot of mistakes that lennar made in our house . I had a wonderful project manager that was on top of getting most of them done to this point. Some others were not as lucky as we were with our project manager .

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Wouldn’t recommend but the economy sucks

  • Micah S.
  • Verified Homebuyer
  • November 01, 2023
  • Summerville, SC

Get a home inspection !!! There were some issues for sure. House was delivered with blue tape on walls, unfinished work… These houses are slammed together as fast as possible. Very rough around the edges and lots of corners cut. The sales team made statements that were not true and very quickly the “plans changed”. The appeal is the price for a new home vs what the market is for an older home. It’s a tough economy so buying a new home is very appealing. New != quality, so take that with a grain of salt. The construction managers all tell conflicting information to different ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Great Sales Staff. Horrible Warranty Service. Shotty Craftsmanship.

  • Anonymous
  • Verified Homebuyer
  • November 01, 2023
  • Johnstown, CO

This review is meant to be a level-headed review for future potential buyers. I will say that the sales staff is amazing and very attentative! I have no issues with the sales team at all. My issue is based on the craftsmanship and the warranty department. CRAFTSMANSHIP: Okay so the structural is good and solid. They use 2x6 boards and did a good job. The issue lies within the finishing touches. Crappy concrete job done right before rain so it is very rough. Bad concrete cuts and major cracks already showing. The boards all around the house had Knicks and poor cuts. The inside of the home ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Excellent Purchase!

  • Anonymous
  • Verified Homebuyer
  • November 01, 2023
  • Winter Haven, FL

The entire process of buying my house with Lennar was outstanding from start to finish. The quality and value of the house cannot be better. The Lennar Team did a great job since I started filling out my application until closing. They always responded immediately. After the closing, any request for maintenance/repairs were addressed immediately. I highly recommend Lennar to any person wanted to buy a property. You’ll not be disappointed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Mortgage Team

  • Kenneth S.
  • Verified Homebuyer
  • November 01, 2023
  • Reno, NV

Every Lennar Team member that I dealt with doing my home buying experience was very professional and pleasant to work with. If I had any questions along the process they were there to answer them for me. They tried to make my buying experience as seamless as possible. Great team to work with. If anyone is looking to buy a home consider Lennar Homes.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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