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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21559 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21559 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Horrible!!

  • Doris S.
  • Verified HomeBuyer
  • August 29, 2023
  • White Plains, MD

This is the worst experience! I've went so far as to send Amy Basne (Senior Advisor), Stuart Miller (Executive Chairman) and Rick Beckwitt (coChief Executive) an email requesting their assistance for home repairs.

Lennar responded:
Good afternoon Doris,
Thank you for posting your review. We are looking into the matter. A member of the Maryland management team will follow-up with you.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Too many layers of responsibility Don't know to contact and get resolution.

  • Michael R.
  • Verified HomeBuyer
  • August 28, 2023
  • Brooksville, FL

Home inspection personnel were not helpful and comprehensive during the inspection. Too much in hurry to get it done Much left unexplained.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Average low end home builder

  • David F.
  • Verified HomeBuyer
  • August 28, 2023
  • San Antonio, FL

If you are looking for a low-quality new home built by low skilled trades people Lennar is an option. Quality is below average, you are pushed to close regardless of the condition of the property.

Lennar responded:
Good morning David, thank you for your review. We understand that you were not happy with your recent experience. If there are still any unresolved issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 3

michelle

  • Kevin W.
  • Verified HomeBuyer
  • August 28, 2023
  • Ave Maria, FL

recieved email to come to town for walk through before closing! was told the house was ready and we would close two days later!!! walked into home and it was a disaster, not cleaned punch list was terrible. it took 6 walk throughs to get to a reasonable close!!!!!! 5 weeks later! still waiting on items to be done that were promised by management!!! we were also going to buy another house that was my wifes dream home in the same community! but the experience with your company and lack of workmanship might derail the purchase! this is our second home with lennar and I was a contractor in ...

Lennar responded:
Good morning Kevin, and thank you for sharing your experience with us. We understand that you were frustrated with your recent experience. We truyly apologize for any inconvenience this may have caused you.
If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Superficial guiding in buying/Incomplete info regarding availability of new homes, location, closeness to traffic

  • Anonymous
  • Verified HomeBuyer
  • August 27, 2023
  • Hillsboro, OR

Make sure you do not move in a location still under construction. The noise, the dust, the heavy machinery you hear daily are a disruption to your daily life. Nobody informed us of the train we hear every night around midnight!

Lennar responded:
I would like to thank you for taking the time to share your feedback with us.
If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact me at LennarCares@Lennar.com

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

8 month delay in construction of new home

  • Anaiza C.
  • Verified HomeBuyer
  • August 26, 2023
  • Saint Cloud, FL

I originally signed for my home to start construction on March 2022 with a tentative date of completion for October 2022 but the home was not delivered until July 2023. The home itself was delivered up to par in terms of quality and everything so far has been working well. My only complaint again is that the home took way too long to complete, in fact, I visited my lot every week and for months and months, there was no progress made in its construction until about 4 or 5 months before July. When I expressed my concerns to my sales rep he said there were delays in materials and labor, but ...

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 2

Great home buying experience

  • Hasan M.
  • Verified HomeBuyer
  • August 25, 2023
  • Little Elm, TX

Everything went very smoothly from beginning to handing over. Lennar staff were professional, efficient and polite. Would recommend them highly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buy From Lennar

  • Tina W.
  • Verified HomeBuyer
  • August 24, 2023
  • San Antonio, TX

My experience with a VA loan with Lennar was great. My realtors basically held my hand through out the process. It was easy and I was approved within about a month or so. Thanks for the love shown to me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cathy

  • Cathy B.
  • Verified HomeBuyer
  • August 24, 2023
  • Erie, CO

I was told that there would be blindes included for the house but they weren’t and there was NO discussion. Then the rain comes and I was hesitant to close because of the damage. I was assured that all would be takes care of. BUT the. Solar is on the roof waiting to be installed. I think that the quality of the home is not there ... The home that I moved from was built in 2013 and the quality is in that house. You have cut Back so much (no handles, lighting, fireplaces finish, flooring,carpet). The carpet upstairs in the house you can see the seams,When that was brought to your ...

Lennar responded:
Good afternoon Cathy, thank you for taking the time to share your feedback with us. We are sorry to hear you are disappointed.
If there are any outstanding issues, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Great experience

  • Rhona S.
  • Verified HomeBuyer
  • August 24, 2023
  • Indianapolis, IN

We had a very smooth process purchasing a new home with Lennar. We love our house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Frustrating experience

  • Anonymous
  • Verified HomeBuyer
  • August 24, 2023
  • Lakeville, MN

The cosmetic issues were half fixed prior to closing. After living in the house you see so many more things that need to be fixed. When putting in a work order I was told to wait for the 11 month review. I am not convienced that things will be taken care of timely.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Lynne

  • Lynne H.
  • Verified HomeBuyer
  • August 24, 2023
  • Stanwood, WA

No need to take a real estate agent. The listing was very misleading.They have their own sales team and pay no part of other agents fees. Real estate agents don't work for free. With an additional agent fee to be paid for by the purchaser was the one downfall and a large extra expense.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

It’s a new house

  • Nicholas R.
  • Verified HomeBuyer
  • August 24, 2023
  • San Antonio, TX

It’s a great upgrade in space and amenities but the quality of materials and work are shoddy at best. Sprinklers installed 6” above ground if they aren’t laying on their side, semi gloss trim paint where they did t bother to mask so when the light hits it you see it all over the walls too. It’s appalling that they get away with this level of work. And we’re paying for it.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 5

Not happy

  • Yeon M.
  • Verified HomeBuyer
  • August 24, 2023
  • Summerville, SC

Overall, it seems to be used cheap materials. Especially the wood molding surfaces are very rough and quality is bad. Lennar service is responsive and handles request timely. I wish Lennar allow options to choose for floor, kitchen and carpet(2nd fl).

Total Score 5


Quality 2

Trustworthiness 3

Responsiveness 5

Very organized and helpful. Great weekly updates

  • Donna M.
  • Verified HomeBuyer
  • August 24, 2023
  • Ridgefield, WA

The team was helpful , weekly updates were appreciated. Work progressed as promised. Follow up on fixing things after closing was great. Quality of cupboards and drawers is questionable.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Overall experiences

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2023
  • Westfield, IN

The process of purchasing the home with Lennar was great, it was quick and easy especially since it’s a brand new home. Once moved in, everything also ran smoothly ( only ran into two problems, AC and toilet) so far. The team were very responsive to the issues and fixed it right away. The quality of workmanship however was hoping a better quality ( not too bad but wish it’s better, expecting more). Be aware of the walk through and issue. Make sure to resolved before closing ( I missed a few things that didn’t realized till it all done. Overall, I still think Lennar is a good ...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Lied to all homebuyers

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2023
  • Easley, SC

Every homebuyer on my street had negligence plumbing sewage leaks/water leaks and ect. Homes were rushed put together missing stuff overlooked stuff and customer service did not know what to do had to fight for weeks to get stuff solved. They lied to every homebuyer said we are the only one with the issue

Lennar responded:
Thank you for sharing your feedback with us. We are sorry to hear you are having issues with the plumbing/sewage. Please contact us at LennarCares@Lennar.com with details of your concerns so we can follow up with you.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Long process

  • Mohamed A.
  • Verified HomeBuyer
  • August 23, 2023
  • Katy, TX

The price is good for anyone want to own house, but the quality is lowest

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Nick

  • Dennis M.
  • Verified HomeBuyer
  • August 23, 2023
  • Cedar Lake, IN

Nick our Construction Manager ( not sure correct title) worked with us and assisted with a smooth transition. He is a great Lennar representative.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lucky people who buy from Lennar

  • Girgis T.
  • Verified HomeBuyer
  • August 23, 2023
  • Smyrna, TN

Great homes, great builders, good prices and nice people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Dawne R.
  • Verified HomeBuyer
  • August 23, 2023
  • New Palestine, IN

Buying was easy with our realtor involved. Our Lennar Rep was great. Once we signed and purchased the home the Lennar Rep stopped responding to messages. Also, a service we submitted over a month ago has still not been completed, even though the ticket was closed. You can see how that might shake our trust. Our home is beautiful and so far, minimal build issues.

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 1

Mr.G.

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2023
  • Rosenberg, TX

OVERALL JUST A WONDERFUL EXPERIENCE.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beware!

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2023
  • Fort Worth, TX

This is my second Lennar new construction home, and it's been a completely different experience compared to the first one. My first Lennar experience was great! This time around has been a different story. From the sales person, Daniel, who was completely rude and unprofessional, to the issues I'm going through now, I'd highly recommend getting an inspection before closing. I did a walk through, but it went by so fast, that I wasn't able to see all the issues. I had a service call back on 7/15 of a laundry list of items, and if it wasn't for me continously following up, they never would have ...

Lennar responded:
Hello and thank you for your review, we appreciate your feedback. We want to apologize for the frustrations you have experienced and outlined above. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The layouts are planned out well.

  • Marlene P.
  • Verified HomeBuyer
  • August 23, 2023
  • Moncks Corner, SC

The floorplan is excellent and has everything I need. The quality of workmanship is okay but not exceptional. They have responded very well with any of my concerns or issues.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

The company has been great to work with.

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2023
  • Crosby, TX

Lennar is a great company to work with. Any issues I have had have been taken care of timely. Any questions I have had they have gracefully answered.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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