Lennar Reviews

Did a poor job at landscaping, sod was not put down properly and was dead in quite a few places.

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

No cold water Just hot or warm The circuit breakers are low voltage I can’t not plugged the treadmill on the outlet because breakers start tripping

Sloppy work. Paint drops prevalent throughout home. Appliances included were very low quality.

The number one selling point for this house was the backyard. On two occasions, Brittany told us our back yard was from the neighbors fence to our left to the neighbors fence to our right. During the initial showing we asked where the side boundaries were and she said we are “lucky because our neighbors have built fences and all we need to do was tie our fence to theirs”. My wife, myself, and our realtor all heard the same thing. Of course we all ooh’d and ahh’d about the backyard. During the walk through right before closing, she reiterated the same thing, which was again, heard by my wife, myself, and our realtor. After closing we received the plot plan that showed that there is a common area between us and our neighbors to the left, so we can’t tie our fence into theirs, meaning the backyard is smaller than she had advertised. We reached out to her and she doesn’t remember ever saying anything about the size of the yard, which again, was heard by three people. Unless this is corrected we are intending to sue. ... More

From the beginning, our sales representative understood the challenges we faced before and after the contract was created and approved. Sam's performance was outstanding and very attentive to our needs. Regarding the quality and artistry, we expected some flaws with a new build; however, more attention to details (small stuff) would be better for all concerned. Reference builder and team: we only had one encounter with the team supervision because we purchased a home build already. However, the Care Team has tremendously supported any issues after moving into our home. Message to new home buyers: stay with the process because you have a great team working on your behalf to ensure your buying process is smooth and satisfying. ... More

Overall the process was pretty good, and we were given detailed walk-throughs to identify any issues, which they took care of. We were disappointed that the closing took two weeks longer than expected, but that seems to have been due to city issues not in Lennar's control. Overall we are happy with the final product.

Entire experience was excellent in regards to purchasing a home.

I was so impressed by the whole process. Never had such a smooth experience from beginning to end. Thank you.

Our sales agent was great when we first looked at the house and when we first signed the paperwork. After that everything went downhill. Our sales agent was no longer timely in responses and our Lennar Loan Agent was very unresponsive throughout the process to the point we went with an outside lender. He wasn’t explaining things as they were happening and just kept asking for more info anytime we reached out to check in on the process, this was the only time he talked to us. When the outside lender got us the loan and we presented it to Lennar we were told “well they got you the loan the same way we would have, so you have to use us.” Got put with the same agent who straight up told us “I don’t have time to do your loan because of the complications in it (we are 1099) so I am going to suggest to my managers to let you go with the outside lender.” Once we finally got close to closing, an updated price happened due to lack of product. We were updated and our realtor was updated but nothing was said to our broker which caused our closing to be pushed back due to paperwork having to be redone and numbers recalculated. At our blue tape walk through all of our switch and plate covers were absolutely covered in overspray as was the top of the refrigerator and the fans. There is a clear dent in the wall in the loft that looks like a door went through the wall and they patched it badly. We are currently dealing with a mold issue in our front hall closet because the drywallers put the shelf anchor directly into the main drain pipe for the house and it has been leaking into the wall for close to two months. Also the HOA expanded to include a sub-HOA for our neighborhood while we were under contract and we were not notified. We did not receive any HOA documents until a week AFTER we closed on our house even though we had been asking our sales agent for these documents for weeks prior. ... More

Worst experience in my life

Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.

Some issues got resolved immediately, but others are taking a while.

We close on a home that is worth almost 500k and the entire house was dirty, including all widows, bathtub, shower, rug and drywall was cracked . there were multiple holes that we told was going to fixed before closing but they were not. When i came into the house after closing, i was suprised. Is been over a month, and am still looking for a product that will remove stain and foot mark on my floor. I told the construction manager the day after we moved in but she ignored me. She also called me troubled another time, i spoke to her. They left a bucket of dirty water in the bedroom. I can't believe it. Bad job done overall. The house was rushed. I don't think I will refer anyone to lennar. The only reason why I rate this a 2 is only because of the customer Care. They responded to me immediately and fixed what they could. The guy in charge was so helpful. If I was to rate him alone, I will give him a 5 star. ... More

This was overall a great experience. We would have liked to have a little more choices on what we wanted. Like a gas connect on the back patio The dryer vent is too close to the door. With the dryer in front of it the door won’t close and used a 50 amp receptacle so I had to use an oversize power cord. Overall a beautiful, well built home well worth the money.

I am sad I used an outside realtor who was not the best; however, the Lennar staff has been amazing both during and after the process. Juan, Daniel, David, Jason have all been amazing!! We did have some minor electrical issues, but they corrected everything promptly once I reached out to them.

I was a cash buyer. I wasn't happy with working with Title company. Customer care after purchase was very disappointed. There was fuse breaker issue with Refrigerator. I requested 5 times and ask sales rep then they finally contact me to fix it. My wooden floor got water damage due to late fix. Water filter in refrigerator leaked due to fuse keeps pop out and ice maker turned off and leak waters on the floor. I have been purchased new home more than 5 times, Lennar was very unprofessional.

Every part of the process from first walking into the model home until the day of closing, was fantastic. The Home is beautiful. Encountered one or two small details that had issues after closing. I called Lennar and they were at my home in a week to fix it. Fantastic

It seems like you are more interesting in getting rid of your inventory than helping your customers buy a home . Poor, poor customer service. No pleased

Good quality of materials used, ready to move in and everything is included.

We moved in to our home on August 29, 2023. From the time of the 1st walk through, it was a rough go. There were many things to be fixed which is to be expected. What wasn’t expected was the way things were handled. We were told we had to sign off on the home which acknowledged that everything was good. When we said we would not sign off without putting some type of comments stating the items needing to be fixed, we were told we can’t do that and if we didn’t sign, then escrow would not close on time. Within the next week, many of the small items were fixed but the large items remained unresolved and continue to be to this day almost two months later. Some of our “major” fixes are the primary bath tub, the kitchen sink, the primary bath shower grout and the air conditioning. Here is an overview of our experience on these items. - The primary tub had a chunk broken out of it. We had to fight hard to get a new tub as we were told it would only be fixed, not replaced. When you pay this much money for something new, you should get a new item, not a repaired one. After it was repaired to our dissatisfaction the first time, it was ultimately replaced with a new one. - The kitchen sink had a small dent in the front. We were told the same story as the tub ie fixed, not replaced. After many discussions, missed appointments, and attempts, it was finally replaced on October 11. - The wrong grout was put into the Primary bath shower. We have yet to hear anything on this even though we have asked for updates several times. This is a very disappointing situation as we paid thousands extra for large tile and the installation of this tile. The pattern virtually disappears because the grout is white on white tile. The only resolution given to us by the designer before escrow closing was to stain the grout. We did not want our main bath to look like an after thought as we know staining this is not the correct solution. When asked why they don’t cut the grout out and replace it, we were told because they may chip the tile. The thought of this whole thing has physically made me sick. I have never used my main bath shower as a result. - The air conditioning. This is probably the most upsetting and alarming situation of all. When we did the walkthrough, we said we didn’t think the A/C was functioning properly. We were told it would be checked. On the second walk through, we brought it up again and told it was checked and functioning properly. After we moved in, we reported it again and we’re told it was checked including checking each register to ensure the air was coming out at the proper temperature. We knew it wasn’t working properly since we had rooms in the house that were hot and others that were freezing. Since Lennar considered this item closed in their books, we spent almost $200 out of our pocket to have an air conditioning company come out to check the system. Bottom line - there were 2 code violations, it was low on refrigerant, the units are undersized and installed backwards. We forwarded the report to Lennar who said they would send their A/C company out again. After Lennar’s second review, they acknowledged that everything the independent A/C company cited is correct. The code violations were fixed and refrigerant added; however he said he needed to get with his boss to discuss the remaining issues. It appears the A/C units were installed correctly but were designed wrong! The 3 1/2 ton unit is servicing the primary bedroom and bath, and the 1 1/2 ton unit is servicing the remainder of the house. This explains why the master is always freezing no matter how high we set the thermostat. A couple of the other rooms are hot no matter how low we set the thermostat. We still have no word from Lennar on how or when this problem will be fixed. The more alarming part is, you have many other homes in this development with the same problem as there are at least 6 or 7 other homes of this same model. Needless to say, this has not been a happy experience for us. Moving during the best of scenarios is one of the top three stressful things you can do in your life. Lennar does a good job of selling you on the front end but a very poor job through the process and delivering on the back end. ... More

Most of the experience was good with the exception of the closing process. They close of the house was delayed by a month or later. We were charged a rate extension fee through Lenar mtg and were told that this would be credited back and it never was. I tried following up on this several times only to get delay after delay which leads me to the thought that it’s really just a stall tactic until I go away. This has been a terrible experience when it should’ve been a great one.

Everything was wonderful until the end of the month of August came. We were scheduled to close on 9/8/2023 and for some reason they pushed it to 8/30/3023. My husband and I took the day off, drove in the middle of a hurricane to the location we were told to be only to realize no one else was in the parking lot and and we contacted them they had forgotten to tell us it had been moved to 8/31/2023, which we were worried we couldn't go because we couldn't just ask our boss to let us have the next day off as well. If that had only been the only bad thing... 8/31/2023 came and we thought we weren't going to close because the county had denied the Certificate of Occupancy but miraculously were able to go to the closing. They had offered a mobile notary due to the uncertainty of us being able to go during work hours, which was a good thing because even though I had submitted a request to change the way they had my husband's name they never did so it needed to be reprinted about 3 times. We were in the office until about 10pm - 11pm, the wait wasn't horrible but it seemed they decided to close a lot of homes that day. When we closed they didn't have our keys but thankfully the house had a smart lock so we could go in with a code. But when we went into the house it was disgusting. Construction debris everywhere, the garage had doors and trims. Every surface of the house had dust, the guest bathroom tub was filthy. Later we would find out that the construction team had NO idea the house had cleared to close so they never prepared it for closing. Of course with the house not being cleared to close there were also items still not finished. Thankfully though Lennar HAS been amazing in this regard and the moment we find something that is missing or broken they fix it within a week or less. Every single person we speak with has been wonderful in their attention and service. The house itself, after the items on the list were taken care of, is wonderful. I'm just left with being upset that my first ever home buying experience was this. I wanted to walk into my new home and be overjoyed my years long dream had finally come true and instead I needed my inhaler due to all the dust... ... More

Wawww Lennar builder is the best I have compared with others in Indiana in terms of pricing and size of house. They are very responsive and smoothly processed through the buying period. Really request for buyer to go with Lennar builder for reliable price.

Lennar was awesome. They worked with me beyond what anyone else would have. They didn't let me give up. They just kept going for me. Would truly recommend them to family and friends.