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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21940 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21940 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Upgrades via Lennar is not worth it

  • Nithin N.
  • Verified Homebuyer
  • October 10, 2023
  • San Marcos, CA

We upgraded our flooring with Lennar( initially I wanted to upgrade my flooring using an external contractor once I close but the design team scared us that we will loose the warranty of the post extension slab) hence we decided to go with Lennar even if the cost is high. But the quality of the work Lennar invested in laying our flooring is so bad that we feel like we are walking on a 80’s built house. When we asked about that they mentioned it’s done based on manufactured specs, but I am still trying to find Shaw manufacture specs but not able to. Apart from flooring their quality ...

Total Score 5


Quality 2

Trustworthiness 3

Responsiveness 4

Foundationally Good Home

  • David Z.
  • Verified Homebuyer
  • October 10, 2023
  • Fort Myers, FL

Lennar does some things very well. Others...not so much. The attention to detail in our house was poor. Incomplete items (no power ot the ignitor in the outdoor kitchen), missing downspout, Bathroom light badly off center, missing screw on switch nameplate. Not huge things, but a lot of them. This is just a sampling. We also came from a custom home builder in Pennsylvania who builds a VERY high quality house. They only build about 6 houses a year. Their attention to detail was outstanding. Having said that....we got A LOT of house for the price. We love the neighborhood ambience. The ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Our new build review

  • Ginamarie W.
  • Verified Homebuyer
  • October 10, 2023
  • Conway, SC

We had a good feeling when we saw the listing for the new Fieldview community. We went right over and met Gregg. He was so helpful and understanding with what we were looking for. We loved the house so much, we put a deposit down that same day. Liz, the construction manager, was outstanding! She did the walk thru with us. She was very knowledgeable about the water heater and other things in the house that I wasn't familiar with. She made everything about this buying experience, great! Only disappointing part of our experience with Lennar, was their financial department. We had trouble ...

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Worst home building experience

  • Brandon L.
  • Verified Homebuyer
  • October 10, 2023
  • Mount Dora, FL

Lennar was absolutely the worst home building experience we’ve ever been through. Extremely unorganized. Quality of work was horrendous. Lack of communication. Cleanliness was horrible. We will never build with Lennar again and will do everything we can to get others to avoid this builder.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Mr.don

  • Donald W.
  • Verified Homebuyer
  • October 10, 2023
  • San Antonio, TX

They where Very informative, and they know every step.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

overall relatively good

  • Pauline T.
  • Verified Homebuyer
  • October 10, 2023
  • Westfield, IN

To automated---what is wrong with simply talking to your customer. Sales agents have attitude that they know ALL....they need education as to what is really going on with the construction instead of saying/telling customer things that are UNtrue

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

What an experience! Want to go thru it all over again!

  • Claudio V.
  • Verified Homebuyer
  • October 10, 2023
  • Raleigh, NC

When you say you want to do something again, is because either it was real bad and you want to make it better, OR, it was so good and seamless that doing it again will just add to your experience! The latter is my case with our recent home purchase from Lennar. From day 1, when we saw the model home, to when we moved into our new place, Lennar was there for us. Their staff is amazing, they treat you right, no BS, from the sales team to the supervisors to the contractors, it really shows how the detail they give into each and every home. If we ever go thru this again....it WILL be a ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

the quality in workmanship is amazing!

  • Kimberly S.
  • Verified Homebuyer
  • October 10, 2023
  • Millsboro, DE

everything they said would happen did happen, they kept us up to date all the way through! a very pleasent experience!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The warranty department does not complete issues.

  • James B.
  • Verified Homebuyer
  • October 10, 2023
  • Lakewood Ranch, FL

The sales rep. Cindy was very professional and was great to work with. The closing team promised completion of all issues and that was all BS . No follow up to issues. They said what we wanted to hear to close the deal. Extremely disappointed and I would not recommend LENNAR ! Wish I had not purchased !!!

Lennar responded:
Hello James and thank you for writing this review. We apologize for the frustrations you have experienced regarding follow-up to issues after closing. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Exactly what I was looking for in a house

  • Luis V.
  • Verified Homebuyer
  • October 10, 2023
  • Baytown, TX

Is a nice area

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I get full attention from the Lennar representatives.

  • Anonymous
  • Verified Homebuyer
  • October 10, 2023
  • Danville, IN

Lennar are very good builders and their responsibility to the customer is 100%. I like Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nothing to complain about, nice structure and not expensive

  • Adenike B.
  • Verified Homebuyer
  • October 09, 2023
  • Katy, TX

Sincerely, buying home from Lenner would be a great thing to do. Friendly staffs, quick response on any kind of home issues, ready to assist in areas. Clear explanation on any property of your choice, they are amazing. I have referred friends to Lenner for buying and I am still referring because I am pleased with the property I purchased.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mostly great

  • Anonymous
  • Verified Homebuyer
  • October 08, 2023
  • Rialto, CA

We absolutely love our Lennar home. The process was to give our deposit was seamless. However, we did have some trouble as we approached our closing date. The dates were changed and we hardly heard from our sales rep until we needed to sign the forms and send the deposit. Our walk through was great and Dustin and his team did awesome.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

Did not want to address issues and rushed to completion

  • Anonymous
  • Verified Homebuyer
  • October 07, 2023
  • Parrish, FL

The sales agent we worked with was fantastic and the mortgage person was fantastic too and got us a great rate. On the builder side, however, there were issues and delays. In several walks of the house, I listed several issues with the construction team and many of those issues went unsolved and as we live in the house, they continue to remain unsolved.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

A Less Than Desirable Experience

  • Tiffany S.
  • Verified Homebuyer
  • October 07, 2023
  • Spring Hill, TN

My Lennar loan officer was not trustworthy or responsive. He didn’t respond to several voicemail over a 4 week period and it cost me .25% on my rate. He claimed to not remember how much money I had for a down payment. This was discussed in our initial call & multiple times thereafter. He did a poor job of fully explaining options & even stated that Lennar’s promise to pay closing costs was “just marketing “! When I arrived to my home orientation, the entire interior had not been painted & there were drywall flaws throughout. The painters were rushing to finish the day of final walkthrough & ...

Lennar responded:
Hello Tiffany and thank you for writing this review. We apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Could have gone beeter

  • Mark O.
  • Verified Homebuyer
  • October 06, 2023
  • Lakewood Ranch, FL

We were forced to close on our new home, and the home was not complete. Lennar had our money, and we were closing virtually because we were located out of state. It was clear that the construction team had not completed the house and had no plans of delivering a finished product. They were pushing as much as they could on the warranty team. I have worked with other competing builders in the area and the Lennar experience was by far the worst I have seen. I'll be buying more homes in the area and most likely not from Lennar. I also won't be recommending Lennar to anyone else who asks me.

Lennar responded:
Hello Mark and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

happy to get our house !!

  • Enrique C.
  • Verified Homebuyer
  • October 05, 2023
  • Saint Cloud, FL

we had a very good experience with all the Lennar team, from the downpayment to the sign at the closing, everybody, sales teams and lender team were very kind with us and always willing to helps us a find the best solutions to us.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Excelent

  • Noris T.
  • Verified Homebuyer
  • October 04, 2023
  • Kissimmee, FL

Fue una experiencia maravillosa , tuve la asesoría permanente .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home was completed sooner then we were originally told but 3 months.

  • Janet C.
  • Verified Homebuyer
  • October 04, 2023
  • Punta Gorda, FL

Nothing to say that is real positive.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Very good response team. Thanks

  • Scott C.
  • Verified Homebuyer
  • October 04, 2023
  • Myrtle Beach, SC

Very good response team. Thanks

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Ann one of three owners.

  • Ann W.
  • Verified Homebuyer
  • October 04, 2023
  • Parker, CO

Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with ...

Lennar responded:
Good afternoon Ann, thank you for sharing your experience. We apologize for the failed communication we had with you. I understand that this is not the experience you expected. If there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Home buying process

  • Shenita S.
  • Verified Homebuyer
  • October 04, 2023
  • Fort Mill, SC

As a first time homebuyer, I was extremely nervous about buying A home even more so a brand new home.I have to say Lennar has developed a very cohesive and efficient process from making the home purchase, to their mortgage lending process, home walkthroughs (pre-drywall, new home orientation and celebration walk) and to customer service contacts and help post closing. In each phase of the process every Lennar representative acted with professionalism and quality-care. The online step by step guidances provided to the new homeowners are well planned/thought out and extremely helpful and ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Don

  • Don R.
  • Verified Homebuyer
  • October 04, 2023
  • Punta Gorda, FL

Experience with work completion dates, delayed closing dates to quality of work has been sub par. Our independent realtor has been fantastic and guided us through the entire process based on prior experiences. We are in the warranty period with a number of issues needing to be addressed. The verdict is still out on this process.

Lennar responded:
Good afternoon Don, we appreciate you for sharing your feedback with us. We apologize for any negative experience you may have encountered. If there are still any unresolved issues that you feel you need help with, please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Great first home buying experience

  • Raphael T.
  • Verified Homebuyer
  • October 04, 2023
  • Fort Myers, FL

Zack was great and would recommend him to anyone in the future!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales staff goes above and beyond, then you get your home and have to figure out what to do about the quality of the components.

  • Wendy W.
  • Verified Homebuyer
  • October 03, 2023
  • San Marcos, CA

How does a home that is priced for more than a million dollars not have a duel zoned air conditioner when it has two stories? Why is it necessary to resubmit requests to get the smoke alarms to work correctly? Why is the home delivered with a cracked powder room sink? We just wanted our new home to be new and functional.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

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