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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21940 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21940 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Issues were not completely addressed after signing the papers

  • Krishna M.
  • Verified Homebuyer
  • September 27, 2023
  • Raleigh, NC

We've a bunch of issues found after and before closing date. They were not addressed completely and getting them fixed is nightmare. Worst experience with both the properties that bought from lennar at garner & raleigh. Felt like never do business with this builder again!

Lennar responded:
Good afternoon Roja, we are sorry to hear you have had a bunch of issues before and after closing. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request. -- Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Disappointed from start to finish

  • Chad R.
  • Verified Homebuyer
  • September 27, 2023
  • Mount Dora, FL

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our ...

Lennar responded:
Good afternoon Chad, thank you for sharing your experience. We apologize for the poor communication you experienced. You mention there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

these houses are rushed, cheap materials

  • Anonymous
  • Verified Homebuyer
  • September 27, 2023
  • Zephyrhills, FL

they are pushing these houses out so fast that a lot of things aren’t finished by closing and the final product is rushed. workers don’t take pride in their work and very sloppy. glue on floors, paint on tile and granite. Paint not even finished in some areas. no pride taken in their work and appears they are hiring people who don’t really know how to built. pieces being cut to small and still using those pieces. my cabinets have dents in them, like they had been dropped and still used. cracks in floor before moving in. door knobs don’t work right. sockets and lights put on crooked and not ...

Lennar responded:
Good afternoon, We appreciate your feedback and apologize for any inconvenience. If there are any outstanding issues that you would like to share with us, please do not hesitate to contact us at LennarCares@Lennar.com. Please include your name and home address, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 4

Shady craftsmanship

  • Anonymous
  • Verified Homebuyer
  • September 26, 2023
  • Ontario, CA

After first home inspection managed to find dozens of flows, while during second home inspections, only few items has been fixed while other ones are still pending month after move in. On top of that other issues starting popping up due to craftsmanship and bad material. Very disappointed with complete process.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lied to us about what you see is what you get

  • Todd F.
  • Verified Homebuyer
  • September 26, 2023
  • Caldwell, ID

Decent value for the money . Read your contract you don't get all what you see in there show houses. Lucky I'm not a lawyer there would probably be a class action suit.

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 4

Ms.

  • Julia L.
  • Verified Homebuyer
  • September 26, 2023
  • Henderson, NV

Found a discrepancy square footage for Model C between what was posted in the model home (1511 sq ft) vs the Tax Star (1549 sq ft). Messaged the sales department, received no answer.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Overall good quality build

  • Shawna W.
  • Verified Homebuyer
  • September 26, 2023
  • Osteen, FL

Process for punch out list after moving is not efficient. Lennar lending not good

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 3

Do not buy Lennar

  • Melissa M.
  • Verified Homebuyer
  • September 26, 2023
  • Elizabeth, CO

Terrible experience. Total junk! Don’t waste your time! False promises just too sell a house!

Lennar responded:
Thank you Melissa for your feedback. We are sorry you feel there were false promises during your. home purchase experience. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Fast and easy and quality

  • Brion M.
  • Verified Homebuyer
  • September 26, 2023
  • Elizabeth, CO

We were very fortunate to find the home that we did. We lived in California, but wanted to be closer and able to help with our daughter's second baby in Colorado. We found this house online and our daughter FaceTimed us as she took a tour of the house. We both wanted it right away, so we went through the process of buying the house. Lennar made it so easy for us and showed us the steps of building the house along the way, so we felt involved and could really see what we were getting. In just over two months, we were ready to move into a newly built home! We drove to Colorado and were ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • Stephen M.
  • Verified Homebuyer
  • September 26, 2023
  • San Antonio, TX

Disappointed because I remember them saying I was gonna get a irrigation system and I didn't get it. And my grass is dead now having to look for someone to put one in thats gonna cost me more money

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

Good value, bad communication and follow up

  • Anonymous
  • Verified Homebuyer
  • September 26, 2023
  • Palm Desert, CA

Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.

Lennar responded:
Good afternoon and thank you for taking the time to share your experience with us. We are sorry to hear there has been terrible follow-up and no communication on punch list items. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

I had a bad experience with overall delays and last minute changes.

  • Sankaran S.
  • Verified Homebuyer
  • September 26, 2023
  • Wesley Chapel, FL

I had a bad experience with overall delays and last minute changes.

Lennar responded:
Good afternoon Sankaran. Thank you for taking the time to post this review. We are sorry to hear you had a bad experience. If there are any outstanding issues and you would like to share the details of your concerns, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar Review

  • Amanda R.
  • Verified Homebuyer
  • September 26, 2023
  • Rincon, GA

The paperwork side of the home buying process was very smooth and convenient. For the price of the house, the quality of materials is lacking. It would have been very helpful to have an irrigation system, security system, and better quality flooring/hardware/lighting for the price.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Delay

  • Jaypal R.
  • Verified Homebuyer
  • September 26, 2023
  • Walkertown, NC

It was a mixed experience as the selling agent wouldn’t let us have our realtor on board, she gave us a hard time, other than that every thing else was good.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Subpar

  • Anonymous
  • Verified Homebuyer
  • September 26, 2023
  • Odessa, FL

Jennifer, our sales associate was great, from there we had a subpar experience--Overall I feel grateful and blessed as we are dealing with 1st world problems now, but......

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Great balance of Price, Craftsmanship and Servuce

  • William F.
  • Verified Homebuyer
  • September 26, 2023
  • Osseo, MN

William . Very helpful Sales and Construction teams!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Loved move in ready home

  • Jay V.
  • Verified Homebuyer
  • September 26, 2023
  • Spring Hill, TN

everything included in the home. It is absolutely move in ready. Loved that there is standard design and no selection (which is mostly a way for builder to earn more money) process. all the employees are helpful and knowledgeable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Simple, great location.

  • Anonymous
  • Verified Homebuyer
  • September 26, 2023
  • Land O' Lakes, FL

Overall good experience providing what I needed in this season of life. Thank you Lennar.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Nothing is perfect but they try.

  • Christopher G.
  • Verified Homebuyer
  • September 26, 2023
  • Parrish, FL

Closing took a couple of months longer than ever tef mostly due to issues out of Lennar’s control. The workmanship of the trades was excellent. The finish work was just ok. The sod died as the rear irrigation did not work for a month, and that is really the only warranty issue that I’m still waiting on. ( Irrigation fixed but the controller uses a work around not 100% correct). Overall I am very happy. It’s a great value for the money in this area. The crews were clean and polite. It’s my 4th new home and had other builders and I’d go with Lennar again hands down.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Home Buying through Lennar Homes

  • Chase B.
  • Verified Homebuyer
  • September 26, 2023
  • Heber City, UT

I love the new home we recently purchased through Lennar. The value is great and was a dream come true being able to move in. I enjoyed working with Lennar, their lenders, and quality assurance team. They took care of us all the way through the process.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

First time

  • Anonymous
  • Verified Homebuyer
  • September 26, 2023
  • Winchester, CA

first experience nothing to compare to, dates got pushed back a couple of times, then another sneaked up on .

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Excellent

  • Hamlet R.
  • Verified Homebuyer
  • September 26, 2023
  • Columbia, TN

Very good I’m helpful with the paperwork

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was great

  • Juan V.
  • Verified Homebuyer
  • September 26, 2023
  • Winchester, CA

Can’t wait to buy another home with Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great construction team

  • Sri K.
  • Verified Homebuyer
  • September 26, 2023
  • Raleigh, NC

Our home buying experience has been pretty good. The Lennar representative has walked us though the plans and set the expectations about the build quality and the construction timeline. The moment we signed the contract they started right away working on the project and keep us in loop with construction manager and kept us posted about the progress biweekly. We were living in a different state far away from our building however they were really supportive and kept posting the pictures of our house. The construction has finished on time without any delays and the inspections were right on ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Overall ok experience

  • Wamika V.
  • Verified Homebuyer
  • September 26, 2023
  • Hillsboro, OR

Better customer service from Lennar mortgage

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

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