Lennar Reviews

It took the time to go over details, I loved everything!

A generic boilerpate experience from beginning to end, having many rules and responses are usually NO. Cookie cutter with a few thrown in freebies to make you feel like you've received something for the money. My recommendation for buyers is do not buy any of the upgrades unless you absolutely require them upon move-in. Then when you want to add things, after close, the cost will be considerably less than what they offer through their third party design center during purchase. Their responses to problems are fantastic.... Though I wouldn't expect anything less based on the experience.

I would not recommend Lennar based purely off the customer service. I received my keys one week after closing, as it was the first time going to the investment house far from where I live. I entered the home and hot water is blasting in all sinks and tubs given it was also the weekend of a freeze. The builders opened all the faucets to protect the house, which is a good thing, however, I am having to pay the water bill for faucets that I did not open. And prior to even visiting the house. This is absolutely insane. I issued the water bill with exact times that the water was running to the office and they are only covering half of a $220 water bill, despite knowing I did not open these faucets. I should not be responsible for stuff prior to my visit to the new investment house. ... More

Our builder Scott assured us that everything would be fine. We even paid for our own private inspection. Not one item in the inspection was addressed despite being told it would be. Nothing in our home was thought about functionally. Poor quality materials that is super expensive and quickly built. You're not buying a home that was crafted. They don't even have basic necessities installed. We have dealt with issues with our HOA fees ( that was supposed to be taken care of the first year), to issues with poor painting. Poor electricity, uneven and brittle floors down to our fridge not being able to fully open. With the exception of a few customer service reps and a supervisor, lennar is untrustworthy... Poorly built, and hassle of homes. Overpriced for the quality. ... More

Lennar will drive you crazy signing the documents everyday till closing and after. I have signed 51 pages after that I guess I signed Several more documents in different days, Why they not sign one page that Buyer has no right/ all the rights is reserved by Lennar.

Matt and Erik were very helpful in executing the purchase and answering any questions we had either on the clock or off the clock. Still moving in and enjoying the new facilities as they arise. And, the golf course is in great shape and getting better every day.

From start to finish, our experience was extremely disappointing. The lender we worked with seemed inexperienced, struggled to answer questions, and appeared intimidated when faced with direct communication and strong personalities. There were also instances where a third family member—who had no involvement in the loan—was unnecessarily brought into the process, which felt unprofessional. Throughout the entire experience, there was a lack of clear communication and professionalism. As buyers, we often felt overlooked and not prioritized. The construction quality has also been a major issue. The workmanship feels rushed and careless, and we’ve been dealing with ongoing cosmetic problems since moving in. It’s frustrating to see what appears to be a lack of attention to detail from the construction crews, along with dismissive attitudes when concerns are raised. Overall, I would not recommend purchasing a home from Lennar based on our experience. There seems to be constant internal changes, and as homeowners, we felt pushed aside rather than supported. ... More

The home buying experience was fairly quick and painless, less than a 30 day turn around as we picked a model home. We moved back to IL from MO and like it much better here. House is very nice, new and fresh. Just what we were hoping for.

The whole process went very well, but things have changed from the last time we built a home. We love our new home. We bought it when it was framed up. The downside of that was that we couldn't make any changes without a HUGE financial cost. We couldn't go into the house without a Lennar person with us, which was very different for us. Everyone we dealt with was extremely responsive to us and the CM was so helpful going through our finished home with us before closing.

Our experience with Lennar was extremely disappointing, primarily due to poor communication throughout the entire process. From the beginning, our sales agent did not clearly communicate which homes were available, which made the search more difficult than it should have been. Communication issues continued even after closing. At one point, our main point of contact (the sales agent) left, and no one informed us we only found out after trying to reach them ourselves. As first-time homebuyers, we expected more guidance. Instead, we were often left to figure out next steps on our own, with little to no support when questions or situations came up. Before closing, we pointed out multiple issues during our walkthrough, but many of these were never addressed. At our 30-day walkthrough, we found that several of those same issues had still not been fixed or even properly documented in service cases. When contractors did come out, the problems were not resolved. Additionally, communication with our home care representative has been poor and unresponsive, adding to the frustration. While we are happy with the home itself, the overall experience was far from smooth or professional, and did not meet the expectations that were set. ... More

This was an amazing experience! Thank you so much for making me a homeowner.

The best purchased I made. Everything is upgraded no need to upgrade. Love the big windows all around the house. It’s specious, it comes with high end appliances. They are easy to work with if you have issues with house, for example: an outlet not working. All you have to do is put in a maintenance order, Lennar service team will contact you and they will set up an appointment and fix the issue. Haven’t had a problem with them yet!

Amazing experience And easy to deal with.

This is a great community! And my house is a delight for me. It took about 4 months to make it what I would have wanted to be delivered on day 1 (i.e. some customization like pulls on drawers and cabinet doors, tall toilets, towel bars, washer & dryer, my preferred refrigerator, pull-out drawers in the lower kitchen cabinets, etc. You know, the things that make a house a home.) I haven't yet reported any issues for repairs because I'm saving them for a larger list. Most of those issues are minor. I'm hoping the responsiveness is top notch. Overall, I'm quite happy with the house.

Team responds efficiently to questions and issues.

Enjoying everything from start to finish. Would recommend. Family loves it

Lincoln was the best part of this process, and we also used Lennar Mortgage-everyone there was top notch.

The design very poor. Here are some examples. 1. light switch located far away from entrance. You cannot turn on the lights you get into the house. Need to walk quite a few steps to get to the switch. This can be potential hazard, 2. window location at the entrance is bad. In stead of facing to the sidewalk, it faces to the neighbor. This makes the window is completely useless. 3. The powder room is so tiny. You cannot get in/out the bathroom easily. This can also be potential hazard 4. All faucets are very cheap. Windows are hard to open/close. 5. One light above the stairs installed awkward. It works, but it makes the property looks very cheap. Overall, Lennar is a very cheap builder! ... More

The process of the purchasing was not bad but a bit tedious. The family like the residence. On the negative side, there is no toilet paper holders, towels racks and medicine press installed in any of the bathrooms. Also in the master bedroom, the closet shelves broke. The sprinkler is not working. I will assume that spending money for a purchase this large, one should expect a better product. On the upside, the closet was fixed.

We love living here. We are hopeful that Lennar keeps up their current reputation

We're first-time buyers, and many times I didn't feel the support I needed, even though the response was always quick. I think the buying process could be a bit more user-friendly.

The tile contractor had to come back and and correct his mistakes ,still waiting for the landscaper to replace the dead tree that I was told is dormant back in November and if the contractor who passes himself of as a painter ,then I’m a brain surgeon.

Overall was good experience from the initial purchase, finalizing paper work, inspection, and closing even though it was handle by various staff found all to be helpful. Concern had was not being able to change some things in the house but realized products in place were of good quality. Happy with purchase.

Lennar set the price and it was not negotiable, although it was fair I didn't feel like we got a great deal. I loved the fact that they did not install builder grade fixtures and fans. I am able to purchase and install exactly what I want. I was a little disappointed with some workmanship and materials. The floor in particular had several chips in the tiles leading me to think it is not high quality. The walls plaster & paint is perfect, the ceilings are awesome and a fireplace feature wall is very nice add. Kitchen cabinetry and layout is average. I absolutely hate the refrigerator but all other appliances are very nice. Disappointed to notice the pavers in the driveway are different than those in the pool area. For a 3 car garage, it is tiny. If you pull in close to the door on the outside wall there isn't room to open the car door. And there is no place to put garbage cans! ... More

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.