Lennar Reviews

I was so excited to find a home that fit my budget. The floor plan was perfect. The location convenient for shopping and providing easy access to local events and entertainment options. Reality set in. Quality of home, once I remembered I wasn't in the luxury market, is acceptable. Pay attention when you do your final walkthrough to minimize return visits from the trades to fix issues. Quality of appliances that were included were entry level builders models. Be prepared to buy your own refrigerator and laundry appliances. Lennar builds homes at a variety of levels. I'm sure their more expensive models include bells and whistles - that's built into the price. I'm grateful they also have a product for those with lower resources who can still have something to be happy to own. ... More

We purchased a POND VIEW for an additional premium and after closing a 6 foot privacy fence was installed blocking any view of the pond. Lennar knew they were installing this fence but waited until all units were under contract before doing this. We would never have purchased this lot if we knew we paid to look at a high white fence for the rest of our lives. I'm also sure this review will never see the light of day!

Tom in the office was great. Sharmin in customer care was excellent. John and Travis, both construction managers, could use some training on repairs and communication with homeowners.

Shower tub can be better. It’s plastic all over driveway. They can put some scorn light. I am also the living room and bedroom. They can put some ceiling fan. And last in the kitchen, they can put some backsplash thank you.

Received several update videos along the way. Responses were timely to my questions. House completed by date we were told. Good experience

In the beginning with the walk through things was great. Afterwards a different story. Disappointed with the overall general contractors making sure that the workers did a thorough and complete job on things that needed cleaning up. Will have to do the job myself on touch ups that looked not so clean. Cleaning crew did a halfway job on a very nice new build home look it's best. Had an issue with new stove provided by Lennar and called the customer care personnel never got a follow-up call to see if my issue was resolved. On a positive note. The sales consultant and the financial personnels was fabulous. They made the process simple and stress free. The rest need to take pointers from this part of the team. I am thankful for this blessing; it would have been nice if the other half came through on their promises. ... More

There are no towel racks or linen closets; don’t understand considering the price we paid. Air conditioning doesn’t seem to work properly; there is no garage door to the back yard and no Windows in the garage doors making the garage space dark. Don’t like being required to have the solar system and it is under powered. The front doors are cheap and the inside paint is cheap. We love our Lennar sales person Daniela Bell though!

Complicated, not easy process at all

Overall extremely smooth process. The build quality and materials arent near as good as older generation homes you can tell they cut corners to pump them out. They do deserve credit as the home team does repair what is messed up so praise to them and credit where due.

Overall we were pleased.. but it’s the little things.. The basement floor was left filthy/dusty.. we asked about getting it cleaned & told yes & nothing happened, spare bedrooms have no lighting..(recessed lighting would be nice touch), don’t put sprinkler heads where decks/patios are going.. Lennar knows that is the wrong location. Have the sales team know more of the community with out asking for that information ( activity lists, board members contact)Charlie doing a good job onsite.

The kitchen came equipped with 4 appliances. There were installation issues with 2 of them. Our first morning in the home, we could smell gas under the cook top. We called the emergency number provided by Lennar, only to be told this was not considered an emergency. We had the gas company come out, who said the gas line had been installed improperly. After a week, the dishwasher stopped draining. We went through the procedure required by Lennar to report the issue. It took 7 days to file a claim. A representative came out the next day to inspect the problem and determined it was a faulty appliance and that we needed to contact the manufacturer. Three days later, a tech arrived from the manufacturer, who determined that the appliance had been installed incorrectly. ... More

Our sales rep, Aaron was fantastic. He was and still is a great resource to continue to have. Our lender, Peter, through Lennar was extremely helpful and knowledgeable and made the process seamless. The woman in Lennar title, Leigh, was incredibly condescending and rude the handful of times we had to speak with her. We had to deal with her at the very end of the purchase process and she really put a sour taste in our mouths. We realize we cannot expect perfection, however, when you are spending $600k+ on a home, you have high expectations. - The finishes used are incredibly cheap and outdated - Some of the contractors used did not take time or pride in their work and it shows - The grass installed was dead in most areas when we did our walkthrough and this was mentioned and nothing was done - The home was missing about 15% of insulation in our attic. This has since been resolved after 1 month of living here. - Anywhere there is tile, grout haze and stains are plentiful. We don’t expect absolute cleanliness when we move in, but the grout stains should be removed, as they don’t come off easily. - When receiving the home, there was a clear miss on providing details related to the community, HOA, trash service etc. There should be a packet of information for the homeowner. Good thing Aaron, our sales rep, is around and has helped us navigate it all. - We even had a contractor walk into our home post-move, with his own key opened the door and walked right in. He was very apologetic, but the fact that this happened was not great. These are just some of the issues that we’ve experienced. I’m thankful to have some things fixed/corrected but others cannot be. Each builder will have their pros/cons, I just wish these homes weren’t built so quickly because the quality tends to decline when you have contractors just doing whatever they can, however fast they can, to finish the job and move to the next. ... More

Everytime request repair have go to online, take a while, tile crack can't get repair, blame homeowners.

Homebuying experience was good. No major issues.

Over all I am pleased but there has been a couple issues.

Major complaint was in the lawn. Sod was placed haphazardly. Very uneven and hazardous to walk on. High spots and low spots can cause ankle twists and tripping.

Having a great response with the team that follow up and corrects any fault I have found. They are polite and concerned.

Build quality seems to be done as cheaply as possible. All interior items are builder grade or low end. Only one outside faucet is also example of cost cutting measures. One disappointment was the poor installation of the sod for the homes yard. Soil prep was poorly done and I have to keep removing rocks under the sod, causing it to lay unevenly. Cannot evaluate all aspects of build quality at this early date. Will see how everything holds up over time Lennar employees were friendly and helpful during the purchasing process. Projected closing and inspection dates were all met.

Overall good from Lennar. Materials used could be higher quality

Representative are very helpful.

We bought our house on a specific lot because we fall in love with the model and the yard space, and the only notice prior buying was that in the corner side we couldn’t placed nothing heavy(pool, boat, truck) because of utility easements, but we were going to be able to place the fence up to 1 to 2 feet from the sidewalk. After closing, come to find out that because of the easements, we are losing 10 ft from the sidewalk on a side that has over 75 ft long (thats yard that cannot be fenced and kids won’t be able to enjoy) yet we have to maintain it. Did a walkthrough with Corry, he open a box for the smart home kit and showed me a marked paper supposedly stating all the sensors were in place. He stated that all I needed was internet to set everything up once closing is done. We did the closing, waited two weeks for the internet company to install the internet, when box is opened, one sensor is incomplete and 2 others are missing. When questions were raised to office staff, answer was “there is nothing we can do since it was brought to our attention after closing and who knows what happened with that equipment “ . The least they could have done (since they do this every day and know what to look for) is to make sure customers are not being taking advantage of. Besides those issues, we love our house and the space of the model we choose. ... More

Sales process, mortgage process, and closing timeline were all a good experience. Final delivery of home was rushed, and several loose ends. Probably needed another 2 weeks to fix the final details in the home before walk thru and closing. Took me approximately 1 month to work thru all the fixes required and still fine tuning the details that were left incomplete or needed attention. Final end result will be very nice. Ticketing system and warranty on the work are very good.

The home buying process was amazing. It went very smooth with very few problems. After we moved in we started to see many problems with craftsmanship. Walls that are not straight. Carpet tacks that we step on in bare feet. (Fixed these by tapping them down) when internet was installed the company any was told we had multiple outlets, only one was available. The plans clearly showed others. The internet people said at least we had one. Other townhouses next to mine they actually wall boarded them over. This is why I have given the company a lower score. I really hope that we do not find more problems with the construction. ... More

With any new home there comes issues that can't be seen initially. The need to close fast has also created conditions that were annoying and in one case very hard to deal with. While we love living in Ave Maria it was built in part of the Everglades and there are conditions with pests, mice etc. can cause a lot of consternation. Small issues are dealt with and the service reps try hard to make things right. I realize there is not very much you can do except complain but that's all.

All in all the experience was good. Found a few minor details but nothing major. Maybe a little disappointed in the quality of the appliances. The range does not have a self cleaning option and no icemaker in the refrigerator. Also had to change out the shower head in the master bathroom due to very weak water pressure. Other than those small issues I am very pleased with my home.