Lennar Reviews

Enjoying our new home and neighborhood..

Terrible Lennar financing experience, but love my new neighborhood and still have many issues with the house that has not been addressed.

This was the worst mortgage transaction I have ever experienced. Communication was minimal, our concerns were not addressed in a timely manner, and our loan was not cleared to close until the last minute. Thankfully, we had the best realtors guiding us throughout the process. The final walkthrough process was a joke. Third time was a charm for us. After moving in we found so many issues, mostly minor, that should have been addressed prior to moving in, but customer service had been great. Josh has been very responsive and has made sure everything is taken care of.

I have had some issues that really bothered me and Im generally pretty easily please. Overall it was a ok experience but there is a lot of room for improvement when it comes to communication in the closing process.

Dan (construction manager) is great.

Over all I would say it was an excellent experience. The only thing I would say is that the man that was the project manager was, unprofessional and crossed a couple of lines during our walk through.

I don't now recall the name of our builder rep because we never met him. Tim was there in his stead the whole time. Tim was great! The warranty rep was nice and responsive as well. The sale rep was also kind and helpful. I will say that the choice of using regrettably cheap paint, the state of the garage (inside) left by the builders, unfortunate choice and handling of the sod, and drops of paint left on my carpet was not cool. My ultimate negative issue is that of only having ONE external hose. It is inane that there is not one on the opposite corner or at least one in the back yard. What a huge inconvenience for the homeowner. I would expect better quality paint, appliances above the cheapest option, and a bit more care put into the garage walls and water spout placement. ... More

John the realtor made the buying experience extremely stress free. This is actually the 2nd Lennar house we purchased in the community.

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Too many items were down graded from homes previously built.

Were very attentive to our needs and answered our questions.

The overall design and architectures are perfect for most of the models. The home buying experience with Lennar team was good and smooth process. However there are some areas that really need improvement regarding the quality and finishing of products. 1) Lowest level paint (Flat provided). You have to do it all from scratch on a new home. 2) Stucco outside already has cracks on it on new home on many walls outside. They can’t do anything even with warranty. 3) Quality of fence outside is very bad. Already degrading on new home. Apart from the above things customer service is good. Architecture Designs are roomy and well thought of. If you ignore the couple things. Overall good homes. ... More

We never once met the construction:site manager and was never once asked if I’d like to visit the property during construction, so I just went myself many times on my own. Past homes we have always met and got to know the person responsible for our new home. Lennar- never. The sales associate was great but we had to ask her things that really were not her job because there was no other contact. For price paid more upgrades would have been good- no fridge freezer or washer dryer. After our inspection it took a few visits for them to fix some but not all. No body ever communicated to us about what would and wouldnt be repaired. More of a guessing game. Closing was not ready- house was not clean and doors not placed although we had noted these on walk through. Just seemed like we were unimportant. The fence policy was not given to us - this was a long fight to win. Positive- the house is nice and survived the hurricane without damage. ... More

There are many mistakes on the finished floor, there are spaces between the boards and pieces of the underlying material sticking out between the boards of 5he floors. Also on the floors and thresholds are dents and I was told by the first person assigned to see my problems that I had to wait 60 days before complaining. Another big issue is the fact that we don’t have a mail box yet and of course there is no delivery for packages available to us either. Hope they resolve all of these issues soon

It was a pleasant and beautiful experience I had with the builder And give them the five star rating Cesar didn’t come back for the last inspection he got sent to a different location so we get to talk to him

After a selection process between builders, designs and amenities presented, we made the decision to make the purchase with Lennar. The process itself of being able to make the purchase was easy and in a short time, being the purchase in cash where there are some additional advantages. In the walk through day assigned there is the possibility of verifying that the unit is in optimal conditions to be able to sign the documents in a few subsequent weeks, giving Lennar time to correct any damage or repairs that may occur. Once these first processes were completed, the signing of the documents was very fast and easy to do with the help of technology without being present, the purchase was made within the scheduled dates. Handing over the keys as the owner of the unit and with the excitement of seeing it personally is unique "thank you Lennar." Once the property is delivered, the processes of registration of the appliances, internet connectivity, and customer service assistance are due to technology, facilitating and at the same time fulfilling the guarantees in the name of the owner these is easy even if you are an international owner not living in the unit. I have even tried the application for warranty service, it is limiting in the scope of being able to communicate with the Owner through other applications with WhatsApp, messaging if you do not have a telephone line in the USA, which delays the service process and that Communication being faster and more effective. A month or more after having the property, I still have minor problems that I hope will be resolved as they should be within the warranty. I know I have the support of Lennar and his entire team. ... More

I came to purchase this house feeling extremely rushed. I was assured that the model we were interested in was no longer available. I could only buy the LAST remaining "spec" house. Just yesterday, I received an email stating the model I wanted as future build...

Provided a good interest rate and a nice home for the price relative to current homes on the market.

Lennar has been very good in responding to our concerns and for the most part, issues have been resolved. It would have been nice to have towel holders an TP holders installed (at very low cost to Lennar) and the grass, other than the sod in the front yard is terrible, just like straw!. Also, a better effort should be made to have the homes built be much more similar to the models shown.

The overall buying experience with Lennar was a very pleasant one and was a smooth process all the way through closing. The staff was very helpful and attentive prior to closing. My concerns and negative feedback is a result of post closing ownership. Following the closing on our home it seemed like we were forgotten about within the first 30 days. We had issues that arose within the first 30 day period that were ignored despite constant phone calls and messages sent. The other issue was the attention to detail around the outside of the house in reference to construction debris and trash left around the property. My daughter was in the backyard and was trying to pull something out of the ground which turned out to be two rusty saw blades and numerous pieces of trash covered by pine straw or buried in the dirt. Despite the negatives I would still recommend Lennar as the homes and closing processes are wonderful! ... More

I have purchased about 15 homes in my adult life due to job moves. This by far was the worst loan experience I have ever had. Our loan officer, Amanda Claxton, gave incorrect information each time a question was asked. She has no eye for detail and is “ok with things not being exactly right”. I have never heard those words from someone working in finance. She told us things that simply were not true in multiple occasions and when we called her out she denied it even though I have it in email. When she doesn’t know the answer to a question she just makes one up. Simply the worst experience.

sales associates were friendly and always helped with any questions or opportunities

Hi I have started with short period liked the house. Initiated all process on loan and negotiation. They put home of the week for the less price with discount and when we were talking to finalize. They came up with increasing prices. They play a lot of tricks and look for what most benefits to them. They offer very less interest rates to many customers but they don't disclose. They accidentally exposed in one email and they covered up.

First off I love my house. Now there are a few things im unhappy with. Quality build is ok till you dig deeper. I went to install my ceiling fans and every mount is missing a screw. My vents were crooked above my doors and I put in to get them fixed and was told my walls/door frames aren’t straight so they got them as straight as possible. Two of my downstairs walls are crooked you can tell they don't line up with the lines on the tile. My bathroom shower wasn’t sealed properly (awaiting a work order). The stucco shows chicken wire in some spots. Regardless every new build will have its issues and the reason im not too upset is the customer service team (Chris) is phenomenal. Every issue I've had I put in a work order and it gets a response within 24 hours and a repair done within the week. Theirs still things from my initial walk through that need to be fixed but they get addressed accordingly. ... More

After looking at several homes by a few different builders I went with Lennar because of the quality, craftsmanship and what other builders considered upgrades were standard with Lennar. I felt I got more for my money.