Lennar Reviews

Home Buying Experience Review Our home buying experience was a mix of positives and frustrations. On the positive side, the lenders were excellent—responsive, professional, and helpful throughout the process. Customer service was also great, addressing our questions and concerns promptly. However, the workmanship and attention to detail in the home itself left much to be desired. We’ve noticed several quality issues that should have been caught before closing. From minor cosmetic flaws to more concerning construction oversights, it’s clear that quality control was not a priority. While we’re happy with the overall buying process, the lack of attention to detail in the home’s construction has been disappointing. We’d recommend the company for its customer service and lending process but advise future buyers to be extra thorough in their inspections. ... More

The buying experience was easy. We got the floorplan we wanted at a great price. We found issues, but our customer rep handled everything and all were resolved. The biggest issue is the shoddy work by the electrical contractor. Boxes are poorly fitted in the walls, plugs wont fit in switches, and they stick out from the sheetrock at angles so the plates stick out from the walls. We have been trying to adjust them as we paint.

Better explanation of the process and communication with customer will help a lot. Most times we were not not sure what’s going.

Price and service was excellent! My only issue is getting things fixed around the home.

Lennar Homes is a typical large volume driven home builder. Cuts corners to keep cost down for them. Paint quality is horrible. Watered down paint is barely on the walls. Adding floodlights in front and back is great, but for $15 more per light they could have added motion sensors. Floors are uneven, baseboards are all over the place and not straight at all. Hardware on kitchen cabinets installed wrong. Fireplace is nice, but a blower to push the hot air out would have been a nice touch at a very low cost. Overall the home is nice but they just cut so many corners that had they put a little extra cost and thought into the home it would definitely have a greater value and appeal. They do have some nice touches and this is definitely an upgrade to other large volume builders, but they could really separate themselves from that large volume builders pack if they just spent a little extra thought, time, and money. And they are little fixes and adds that make a world of difference. ... More

From the sales associate to the loan officer everything went smoothly and met my expectations.

Bernie my son liked the online presence and having all the docs in 1 place was great. Me as his father and buyer too, I loved the house design (30 years as a homebuilder) the quality of work was an 8 out 10, but the follow thru on who was going to fix things is to corporate! It would be best to have a full time customer service Guy/Gal who shows up and does the customer service work as there will always be something to fix. We had to wait over a month for a landscaping add on and had to call many people with very little follow thru. We love our house, but the crap about the architectural review and that they couldn't do the Screen Porch because of it was crap and should be optioned, it will be mid February until they show up to install it. Because of the corporate vibe, everyone blames someone else and responsibility isn't their's.... I would recommend Y'all, just would forewarn the buyer about not closing until everything promised was completed, we closed with some things outstanding! ... More

It was a great experience. I received attention from some of the team and assistance in completing the data until I finally reached the completion of the house purchase process. However, I would like in the future for things to be smoother and more flexible when selling and for everything to be explained before signing the contract. I recommend dealing with Lanar. You are a truly excellent choice.

The concierge in charge of our home was fabulous. The selling agent was bad and unresponsive. He never returned phone calls, emails or texts. The overall set up of all the different HOA is needlessly complex and never explained eell. The quality of the plug points throughout the house is low. There were several large dry wall holes that were not fixed prior to the final walk through. Roof tiles were missing but the house was deemed all done and it was difficult to get the construction manager to check it and make sure it was done. The refrigerator water line was not connected. Overall wuality of work was bad to indifferent ... More

Sometimes I have to remember that I’m buying a track home and not a custom home. It’s a one size fits all types of situation when buying a house from Lennar so the custom touches are not there and yes, you do get items that don’t meet your expectations, but that’s what you’re buying also as far as warranty issues I could not be happier with Gabe from the #Warranty department. He has been on top of everything and very informative and making sure everything gets done to meet our expectations and works to get it done. Lennar should be happy to him on their team as I am

It seems like every 30 seconds you are getting a msg or someone is Texting you about some phase of insurance, settlement, HOA, mortgage or some other phase of buying....respond to one and get double back without really knowing who or where they fit in the scheme. Last walk thru is a real joy also....moves way toooooo fast

Looking for single floor living on a modest budget and lennar met our needs and wants.

Personnel were mostly helpful and professional; computer systems, emails, paperwork was often messy, unclear, haphazard. When we did a walk thru of the home, we weren't given paperwork to sign until after the fact and many of the items we were requested to sign were unclear or didn't apply. Owner website is not up-to-date for our location, and it's missing key information.

There was no information on where to pay and when to pay the mortgage payments. I didn't receive emails or postal mails about the selling of the mortgages or the mortgage payments

The beginning of the process exceeded my expectations until I was under contract. It was very difficult to communicate with some of the key players on the team such as the processor, loan officer, salesperson, and property manager. I left messages and I would not receive a response, which was extremely frustrating and disappointing.

Still have water drainage issues lawn took forever

The contractors are not working with quality in the constructions cheap ,materials, but it's ok

Jay is not the best at checking in or communicating with his clients. Numerous promises made at final walk through without any follow through. Chris has been awesome. He is timely, responsive and follows through immediately with any and every need- going above and beyond.

Purchase experience was great. Our home address on google map is erroneous. All navigation apps take me to a different location. Despite repeated requests for corrections it is still not resolved.

You get what you pay for with Lennar. The style of my house is nice and suits my taste, but the quality of the build and the customer service leave room for improvement. Overall, it's okay, but I expected better attention to detail and support.

Buying a house through Lennar was a good experience. The process was fast and easy. I would totally recommend this company

Have not lived here long enough to critique response to builder issues

Buying with Lennar was fairly easy with the help of my realtor and new home consultant John, there's a couple term/fees that will be missed if you do not read contract word for word in its entirety. I would also suggest for future buyers especially first time homebuyers to be firm and not intimidated during your initial walk through because otherwise the agents will make you feel guilty for pointing out every deficiency whether small or big and simply try to brush issues off, also Id recommend Lennar hire better paint professionals that have attention to detail and not just paint the interior of these home as a rush job because it definitely shows, despite those negatives any issue that arose Emily D was very kind and understanding & attentive in making sure and following up on all items. Overall Id recommend Lennar. ... More

Builder grade, entry level finishes and materials. Garage is left unfinished. The unfinished basement is a plus.

I recently retired from 50+ years in the California homebuilding industry, and our new home is in Arizona where I am not nearly as familiar with the minimum building codes here. With that said, my opinions are perhaps tainted based on my experience and expectations. To begin with, the builfing code requirements here appear to be less than those minimum standards in So. CA. We purchased this home because we love the floorplan (Trilliam Next-Gen) and the value. The workmanship in most all of the installations is above average quality for what I have seen over the decades, so they obviously have good supervision and controll over their subcontractors. The specifications overall are mostly of basic or minimal quality, but in general we are happy with our purchase. One complaint I have is that this builder (and many other production builders in the area) are using thicker post-tension slab foundations (which is fine), but they do NOT provide any perimeter footings, thus making it easier for stormwater to penetrate under the foundation. I have built dozens and dozens of post tension foundations, and in CA there are always deepened footings (at least 18" below the bottom of the slab) poured monolithically beneath the footings, which also helps to avoid moisture from getting beneath the foundation. Also, they do not include gutters, downspouts, or area drain systems. Therefore it is not surprising to find youtubers sharing about movement in their new homes, as these ommissions are conducive to allowing for expansion and contraction of the soil and differential settlement. For this reason I strongly recommend that buyers consider alternatives in completing their hardscape and landscape, as to avoid future problems. At the very least I will be installing gutters, downspouts, and a 4" area drain system around the perimeter of our new home, and this should alleviate some of those concerns for potential problems. On the positive side, our construction manager has been EXCELLENT, a seasoned professional himself, and anxious to take care of any concerns or direct me as to how to resolve issues. In fact, all of the empolyees I have met have been great. My only suggestion is that you (the buyer) do not rush into buying until you have first explored all conditions, as there can be surprises once you review the CC&R's. Above all concerns, your first concern should be to carefully read and study the Purchase agreement and CC&R's in their entirety, as eacch development has their own issues, and once you accept your purchase agreement it is too late to change your mind. Also, in reading the numerous different hundreds of pages of closing documents there can be contradictions between them, such as the fact that your deposit is actually Non-Refundable, while it states in the initial documents that your deposit is refundable. So if you change your mind on your home location after your contingency period (as we did), Lennar will allow you to make that change, but they will not consider providing a refund if you cancel beyond your contingency period. All things considered, I would definitely buy another Lennar home, especially given the excellent service that most of their employees have provided us every step of the way. ... More